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.... The unions’ central point is that profits made by private train firms could be reinvested. The Rail Delivery Group, which represents train operators and Network Rail, insists profits are slim, with margins of around 3%. ... [Read full article on Guardian ]
Saturday 19th of August 2017 02:59:16 PM
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Latest Finance News related to Train Operator

Seven ways to cut the cost of Britain’s rail tickets image
Source : Guardian [Read Article] Saturday 19th of August 2017 02:59:16 PM
.... The unions’ central point is that profits made by private train firms could be reinvested. The Rail Delivery Group, which represents train operators and Network Rail, insists profits are slim, with margins of around 3%. ...
Southern rail gets lowest satisfaction score in passenger survey image
Source : Guardian [Read Article] Tuesday 25th of July 2017 10:14:23 AM
....The rail industry said it was pleased with the scores. Jacqueline Starr, of the Rail Delivery Group which represents train operators and Network Rail, said: “There is more to do which is why we are investing to improve and better connect communities across the country with major upgrades to the rail network, thousands of new carriages coming on track and 6,400 extra services a week by 2021. ...
Rail firms to be judged by 'to the minute' train punctuality image
Source : Guardian [Read Article] Tuesday 18th of July 2017 06:00:12 AM
....However, the existing measure of lateness is likely to persist for some time – partly because, the industry body said, the rail network is only sufficiently connected by existing technology to allow 80% of arrivals at stations to be monitored exactly. The official “public performance measure”, where commuter services have five minutes’ leeway and long-distance trains can arrive 10 minutes late and still count as on time, is also the basis on which Network Rail and train operators are monitored and face potential penalties. ...
Virgin Trains and six other companies agree to sell advance tickets on the day image
....Following the lead taken by CrossCountry in January 2015 after a successful trial, seven more train companies have dropped punitive restrictions that in the past meant that customers could generally only buy cut-price Advance tickets up to midnight on the day before travel. The Rail Delivery Group (RDG), which represents the train operators and Network Rail, said customers of Grand Central, Greater Anglia, Northern, TransPennine Express, Virgin Trains East Coast, Virgin Trains West Coast and those using the Caledonian Sleeper from London to Scotland can now also buy Advance tickets for many trains on the day of travel. ...
Derby-based Bombardier beats German rival to £900m train contract image
Source : Guardian [Read Article] Tuesday 20th of June 2017 09:01:04 AM
....The transport minister Paul Maynard said: “This multimillion-pound investment in a new fleet of British-built trains is excellent news for South West passengers and the British economy. “This investment reflects our commitment, and that of train operators, to put passengers at the heart of everything we do, and will improve journeys and target congestion. ...
Labour promises to save average rail commuter £200 on season ticket image
Source : Guardian [Read Article] Thursday 1st of June 2017 06:00:47 AM
....Labour has pledged to save the average rail commuter more than £200 a year by forcing companies to limit fare increases on season tickets. The party said a Labour government would restrict the amount train operators could raise ticket prices by linking any change in fares to a lower measure of inflation than the one currently used. ...
Fresh rail strikes announced for 30 May image
Source : BBC [Read Article] Tuesday 16th of May 2017 03:31:56 PM
....". Members of drivers' union Aslef - also involved in a row with Southern over the same issue - rejected a deal with the train operator in February, and again last month. ...
Virgin Trains offer cheaper on-the-day tickets image
Source : Guardian [Read Article] Friday 5th of May 2017 11:29:58 AM
....Suzanne Donnelly, commercial director at Virgin Trains East Coast, says the firm has been leading the way in tackling fare complexity. The train operator confirmed earlier this year that it was participating in a pricing trial with the government which is looking at ways to guarantee customers simpler fares. ...
Train drivers reject deal to end Southern rail dispute image
Source : Guardian [Read Article] Monday 3rd of April 2017 01:54:15 PM
....The two companies have issued details of emergency timetables they will run, including services before and after the big race meeting at Aintree. Paul Plummer, chief executive of the Rail Delivery Group, which represents train operators and Network Rail, said the Aslef result was “very disappointing”, adding: “A stronger railway needs everyone working together to improve services for passengers, employees and businesses across the Southern region and the whole of Britain. ...
British rail is nationalised all over again – by foreign states image
Source : Guardian [Read Article] Saturday 1st of April 2017 02:59:28 PM
....And he says FirstGroup, Stagecoach and National Express all have overseas interests, albeit more bus than rail. According to Paul Plummer of the Rail Delivery Group, which represents train operators, franchising has meant “rail companies from around the world bring new ideas and innovation to Britain’s railway, and railways across the world still want to learn from our successes”. ...
South West Trains: Hong Kong firm MTR to help run rail franchise image
....A fleet of 90 new trains has also been promised, providing more space for passengers on Reading, Windsor and London routes. Transport Secretary Chris Grayling said the deal "marks a new era in joined up working between train operators and Network Rail". ...
Abellio deal: Japanese firm Mitsui completes 40% Greater Anglia sale image
....4bn investment over nine years, with new trains and average journey times reduced by 10%. Mitsui, which has been contacted by the BBC, are the first Japanese company to have taken a stake in a British train operator and will "have a presence on the board". ...
Rail industry promises 6,400 extra services image
Source : BBC [Read Article] Monday 20th of March 2017 12:00:48 AM
....The Rail Delivery Group (RDG) said about £50bn was being spent on the network, which would result in an 11% rise in the number of weekday services. The RDG represents Network Rail, which manages the infrastructure, and the train operators. ...
Rail strikes begin on Southern, Merseyrail and Northern networks image
Source : Guardian [Read Article] Monday 13th of March 2017 09:23:26 AM
....“That passenger’s parents have gone on the record … and said if that guard wasn’t on the train, they have no doubt their son wouldn’t be here today,” McGowan said. Paul Plummer, the chief executive of the Rail Delivery Group, which represents train operators, said the strikes were unnecessary as new on-board supervisors “will have safety critical training”. ...
Rail strikes hit passengers in north of England as Southern dispute spreads image
....”. The strikes on Northern and Merseyrail are a pre-emptive move by the RMT, with neither train operator expecting to change the roles of guards for several years. ...
Southern rail chief: we aren’t doing anything wrong image
Source : Guardian [Read Article] Tuesday 28th of February 2017 02:04:25 PM
....Brown insisted “the issues were down to the strikes, to be blunt”. He said GTR had made significant progress which would benefit customers eventually: “We’ve introduced more trains than any other franchise in the UK, we’ve got the largest driver recruitment school in Europe, we’ve opened two of the biggest depots in the UK, and we’re the first train operator to introduce delay repay [compensation for passengers] at 15 minutes. ...
British Gas price freeze is unlikely to impress customers image
Source : Guardian [Read Article] Sunday 19th of February 2017 07:00:02 AM
....But one company set to avoid this in future is National Express. Once the UK’s biggest train operator, it sold its last franchise, the London-to-Essex route c2c, to Italy’s Trenitalia for nearly £73m this month. ...
Southern rail users face more strikes as drivers reject Aslef-backed deal image
Source : Guardian [Read Article] Thursday 16th of February 2017 01:31:12 PM
....”. The proposed deal was agreed by Aslef negotiators and Southern on 2 February after two weeks of talks brokered by the TUC, and was heralded as signalling the end of a dispute that had contributed to making Southern, run by Govia Thameslink Railway, the worst-performing train operator in Britain. ...
Fifth of rail passengers buy wrong ticket from machines, says regulator image
Source : Guardian [Read Article] Friday 10th of February 2017 12:01:36 AM
....A further 6% were at risk of being fined after underpaying by selecting inappropriate tickets for their journey. Britain’s train operators should refund passengers who find they could have bought a cheaper ticket, the regulator concluded. ...
Railways could use eye scans to charge passengers, say industry plans image
Source : Guardian [Read Article] Tuesday 7th of February 2017 12:01:21 AM
....Biometric technology would enable fares to be automatically charged, the Rail Delivery Group (RDG) said. The organisation, representing train operators and Network Rail, claimed such a system could follow on from the use of smartphones’ Bluetooth signals to open station barriers, which will be trialled on Chiltern Railways’ route between London Marylebone and Oxford Parkway over the coming months. ...
Britain’s rail franchise model unfit for purpose, say MPs image
Source : Guardian [Read Article] Sunday 5th of February 2017 10:07:02 AM
....Britain’s rail franchising model is no longer fit for purpose, not providing competition and letting passengers down, MPs have warned. A report from the House of Commons transport select committee said the government was failing to hold train operators to account, while “serious deficiencies” in the Department for Transport (DfT) meant the government should consider transferring some of its franchising powers. ...
Southern rail and union agree deal to end strikes over driver-only trains image
Source : Guardian [Read Article] Thursday 2nd of February 2017 03:38:40 PM
....Performance on Southern, including punctuality and cancellations, had worsened before the industrial action, with staff shortages and engineering works contributing to the company’s problems. Last week, the national rail passenger survey confirmed that Southern was the worst-performing train operator. ...
Southern commuters launch legal claim to force government's hand image
Source : Guardian [Read Article] Wednesday 1st of February 2017 12:04:51 PM
.... Spokeswoman Lianna Etkind said: “It’s absolutely right that the government is held to account for the failings of the Southern franchise, which has made people’s lives a misery. Fundamentally, the running of a train service is down to the contract between government and train operator, so the government’s role in setting and enforcing the standards in the contract with Govia must be properly scrutinised. ...
Poll confirms Southern’s status as UK's worst-performing rail firm image
Source : Guardian [Read Article] Tuesday 24th of January 2017 12:58:11 PM
. Southern’s status as Britain’s worst-performing train operator has been confirmed by the national rail passenger survey, which shows growing dissatisfaction across the country. ...
Southern rail conductors' strike to compound drivers' walkout image
Source : Guardian [Read Article] Thursday 12th of January 2017 05:12:01 PM
....”. The prospect of talks appears to have receded as relations between the train operator and unions worsen. ...
Merseyrail driver-only trains: RMT sets guards decision deadline image
Source : BBC [Read Article] Wednesday 11th of January 2017 03:21:22 PM
. A train operator has two weeks to give "cast-iron" assurances that guards will be retained or risk dispute, rail union RMT has said. ...
Rail franchise mandarin's board gave Southern contract to client of his company image
....A spokeswoman said it had paid FCP more than £10,000 for general consultancy services between September and November 2013, adding “this would have been the time when we were working on our bid [for the franchise]”. Govia is partly owned by France’s train operator, Keolis, which is 70% owned by the state railway company SNCF. ...
Renewed strike action on Southern rail adds to commuter misery image
Source : Guardian [Read Article] Tuesday 10th of January 2017 12:38:33 PM
....Southern ran two early-morning trains from Brighton to Victoria, operated by driver-managers and unadvertised, which carried a few passengers who had turned up for Thameslink trains, and a few peak-hour non-stopping services on the Caterham-Victoria line, but the rest of its 2,242 daily trains were cancelled. Southern owner Govia Thameslink Railway said there was a good uptake on the buses it had arranged for connections with other train operators. ...
Latest Southern rail strike expected to cause severe disruption image
Source : Guardian [Read Article] Monday 9th of January 2017 07:15:31 PM
....Unions argue that reducing the responsibilities of guards and putting more onus on drivers is increasingly unsafe with longer, more crowded trains. However, the Rail Delivery Group, which represents train operators, said more than half of trains running in Britain, including the London Underground, operate with drivers closing the doors, and the practice would reduce the time that trains have to wait at stations. ...
Southern rail drivers split planned six-day strike in two image
Source : Guardian [Read Article] Wednesday 4th of January 2017 04:40:00 PM
....The firm said there would still be major disruption: no trains will run at all on strike days, while an ongoing overtime ban will continue to disrupt services through the week. The company is organising 200 coaches or buses each day from key stations to connect with other train operators’ services, but says it can only offer limited help, and has told passengers not to travel if possible. ...
Rail fares cost commuters up to 14% of their income, says study image
Source : Guardian [Read Article] Tuesday 3rd of January 2017 12:01:38 AM
....”. According to the Rail Delivery Group, which represents train operators, about 97p in every pound paid by passengers goes back into running and improving services. ...
Train fares rise by an average of 2.3% image
Source : BBC [Read Article] Monday 2nd of January 2017 08:19:15 AM
....It does of course mean that other taxpayers, who do not catch trains (and that's most people, frankly), are paying less to run them. Ironically, the original idea behind the government regulating around half of our rail fares was to protect passengers from big price rises imposed by train operators. ...
Rail boss: Fare hike 'a success story' image
Source : BBC [Read Article] Monday 2nd of January 2017 07:58:30 AM
....3% are introduced on the first weekday of the new year. Paul Plummer is the chief executive of the Rail Delivery Group which represents train operators and Network Rail. ...
Rail fares: train operators accused of milking the system as rises kick in image
....”. The Rail Delivery Group, which represents train operators and Network Rail, said around 97p in every pound paid by passengers goes back into running and improving services. ...
The train companies pocket millions in compensation for delays image
Source : Guardian [Read Article] Saturday 31st of December 2016 07:01:21 AM
.... The train operating companies can actually make a nice little profit out of your distress, so they have almost no incentive to improve the service. As you get ready to fork out £5,000-plus for an annual season ticket on a 40-mile journey into work on a train built 30 years ago, which arrives at your destination on time approximately every solar eclipse, consider this: train operators receive a “schedule 8” payment from Network Rail when something goes wrong with the infrastructure, such as a points failure. ...
Just how old is your train carriage? image
Source : BBC [Read Article] Wednesday 28th of December 2016 11:22:09 AM
...."Through rail franchising, we also expect the rail industry to come up with more proposals to introduce new carriages and improve services," he added. This is the average age of rolling stock for train operators in Britain, according to the latest figures from the Office of Rail and Road:. ...
Southern train strikes: MP calls for rail ombudsman image
Source : BBC [Read Article] Tuesday 20th of December 2016 12:31:31 AM
.... . He said his bill would also overhaul the compensation scheme and increase financial penalties against train operators, benefiting passengers who have been told to "like it or lump it". ...
Southern rail row: Conductors begin two-day strike image
Source : BBC [Read Article] Monday 19th of December 2016 12:24:28 AM
.... . It said it has arranged ticket acceptance with other train operators and some bus routes to help during the strike. ...
Southern warns of 'severe' rail disruption after strike image
Source : BBC [Read Article] Thursday 15th of December 2016 07:21:34 AM
.... . The train operator said the overtime ban by the Aslef union would continue to have an impact on services every day. ...
Redhill rail users' bid to charter train on strike days fails image
Source : BBC [Read Article] Saturday 10th of December 2016 04:44:52 PM
....The trip would have cost about £60 per person with the number of tickets limited and no standing room allowed, Mr Simm added. A Network Rail spokesperson said: "Britain's railways are open to all and so long as the relevant competencies and safety checks are done and cleared then we would welcome any train operator onto our network. ...
Rail penalty fares: Passengers could get new appeals body image
Source : BBC [Read Article] Saturday 10th of December 2016 01:16:59 PM
....The new body would offer a further means of appeal for passengers who have received a fine. Transport Focus said train operators were the "victim, the investigators, the decision-makers and the prosecutor" under current arrangements. ...
Chris Grayling unveils plans for fully privatised rail line image
Source : Guardian [Read Article] Tuesday 6th of December 2016 12:01:57 AM
....”. A lack of communication and shared incentives between track and train operators has been identified as one factor in the long-running problems at Southern, the commuter network to the south of London, which has been plagued by delays and cancelled services. ...
Yes, Italy’s constitution needs fixing. But not as urgently as its banks do image
....The annual, inexorable rise in rail fares is traditionally accompanied by train company representatives taking a ritual kicking on the airwaves, while angry passengers fume over the extra money they will have to shell out for the dubious pleasure of getting to work. Sometimes, train operators merit a smidgen of sympathy when they point out that most fare rises are dictated by ministers. ...
Network Rail to lose sole control of rail maintenance image
Source : Guardian [Read Article] Saturday 3rd of December 2016 12:54:53 AM
....“Between 1995 and 2016, passengers have seen average fares increase by 23. 5% and much more needs to be done by train operators and the government to give them a truly affordable railway. ...
Rail fare rises driven by hikes on Virgin Trains East Coast image
Source : Guardian [Read Article] Friday 2nd of December 2016 01:00:35 PM
....She said: “Between 1995 and 2016 passengers have seen average fares increase by 23. 5%, and much more needs to be done by train operators and the government to give them a truly affordable railway. ...
Train fares to rise by average of 2.3% image
Source : BBC [Read Article] Friday 2nd of December 2016 07:34:15 AM
....But it hasn't stopped punctuality levels falling well below target. The Rail Delivery Group, which represents train operators and Network Rail, said the industry was working to simplify fares and improve services. ...
UK train fares to go up by 2.3% in 2017 image
Source : Guardian [Read Article] Friday 2nd of December 2016 07:32:15 AM
....“Between 1995 and 2016 passengers have seen average fares increase by 23. 5% and much more needs to be done by train operators and the government to give them a truly affordable railway. ...
Southern rail operator launches legal action in attempt to stop strike image
Source : Guardian [Read Article] Thursday 1st of December 2016 07:16:51 PM
.... Aslef suspended the latest ballot on one occasion in an attempt to avoid any further challenge. The train operator has lodged the court application citing its belief that the union’s planned action would breach customers’ rights under EU law. ...
Southern rail pre-Christmas strike dates changed image
Source : Guardian [Read Article] Thursday 1st of December 2016 02:20:01 PM
....”. Paul Plummer, chief executive of the Rail Delivery Group, which represents train operators and Network Rail, said: “Trains where drivers close the doors are safe. ...
Plans for 'simpler, more modern' UK train fare system to be announced image
Source : Guardian [Read Article] Monday 28th of November 2016 12:34:47 AM
....It is understood that ministers are considering forcing rail operators to alert passengers who are using station ticket machines or buying from the ticket office if there is a cheaper way to make their journey. Under the ticketing settlement agreement of 1995, train operators are only obliged to tell customers of the most suitable ticket for their journey. ...
MSPs to question Humza Yousaf over ScotRail image
Source : BBC [Read Article] Wednesday 23rd of November 2016 01:14:38 AM
.... . ScotRail's figures remained better than the average for all UK train operators - with the company also enjoying better than average customer satisfaction figures when the latest data was published earlier this year. ...
Government promise of fast, cheap Wi-Fi on trains goes off the rails image
Source : Guardian [Read Article] Monday 21st of November 2016 07:27:07 PM
....Train companies will only have to provide slow free Wi-Fi for customers despite a government pledge to introduce “fast, cheap internet connections” across the rail network. Before the general election, the government announced that all train operators bidding on future franchises and direct contracts in England and Wales would have to include free Wi-Fi as part of their pitches. ...
Talks planned on public sector trains image
Source : BBC [Read Article] Sunday 20th of November 2016 02:35:21 PM
. Scotland's transport minister is to invite unions and other political parties to talks next week on setting up a public sector train operator. ...
I lost my railcard and was forced to pay £200 more for ticket image
Source : Guardian [Read Article] Sunday 13th of November 2016 07:00:11 AM
.... GC, London. From a train operator’s – if not from the customer’s – point of view, the rules are crystal clear and are the same across the entire rail network. ...
Virgin Trains to recruit from prisons image
Source : BBC [Read Article] Friday 11th of November 2016 07:19:56 AM
....West Coast Mainline operator Virgin Trains says it has doubled the number of ex-offenders it employs. The train operator, which runs services between Scotland and London, ran a recruitment fair at Addiewell Prison, West Lothian, this week. ...
New West Coast rail franchise to run HS2 services image
Source : BBC [Read Article] Friday 4th of November 2016 08:27:34 AM
....Mick Cash, general secretary of the RMT, criticised the decision to award the franchise to a private operator. "This is a scandalous decision which will hand High Speed 2 over to the very private train operators who have failed so abysmally on the rest of our railway. ...
Southern rail strikes set for Christmas and New Year's Eve image
Source : BBC [Read Article] Thursday 3rd of November 2016 03:26:28 PM
....RMT members are due to begin a 48-hour strike on the Southern network from midnight in a dispute over the introduction of driver-only operated (DOO) trains. The Rail Delivery Group which represents train operators said jobs and safety were not at risk and changes being adopted by Southern "will give passengers a better service". ...
Talks to avert Southern rail strikes end without agreement image
Source : BBC [Read Article] Thursday 6th of October 2016 02:48:54 PM
....Talks aimed at averting a series of strikes on the Southern rail network have ended without agreement. The Rail, Maritime and Transport (RMT) union said the train operator had rejected a fresh set of proposals that could have resolved the dispute. ...
UK rail fares to rise by 1.9% image
Source : Guardian [Read Article] Tuesday 16th of August 2016 08:32:30 AM
....”. Paul Plummer, chief executive at the Rail Delivery Group, representing train operators and Network Rail, said: “Nobody wants to pay more to travel to work and at the moment in some areas people aren’t getting the service they are paying for, and we know how frustrating that is. ...
Southern rail strike suspended as talks resume image
Source : BBC [Read Article] Wednesday 10th of August 2016 01:36:05 PM
....Transport Secretary Chris Grayling said it was "good news for passengers". He said: "It's important now to leave the union and the train operator to undertake these necessary talks. ...

The RMT's Southern rail strike is ludicrous, shameless and wrong
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Source : Telegraph [Read Article] Monday 8th of August 2016 11:01:35 AM
.... Government studies have identified a 40 per cent efficiency gap when comparing our railway against other European countries, requiring passengers and taxpayers to pick up the bill. Reviewing the various assurances and commitments made to the workforce by the train operator and government dispels any notion that the employer is being too hot-headed. ...

Southern Rail five-day strike: will you be affected?
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Source : Telegraph [Read Article] Sunday 7th of August 2016 03:26:31 PM
....". Paul Plummer, chief executive of the Rail Delivery Group, representing train operators and Network Rail, said: "Next week's strike action is going to cause misery for thousands of passengers. ...

Revealed: Rail passengers suffer unbearable levels of overcrowding as trains cram in twice the number of people they should
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....5 billion Thameslink programme. “These projects will inevitably cause some disruption whilst they are carried out, which is why we have capped regulated rail fares at RPI + 0 per cent for this parliament and why we are working hard with Network Rail and train operators to ensure that any inconvenience is minimised. ...

Millions of passengers overcharged as train operators hide cheapest fares
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....co. uk, which sells tickets on behalf of train operators, analysis of 50 cross-country routes found customers can get a cheaper deal on 33 of the journeys by buying singles to and from destinations along the route. ...

Inquiry launched into 'rip-off' rail ticket machines 
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Source : Telegraph [Read Article] Saturday 23rd of July 2016 10:27:37 PM
....”. A spokesman  for the Rail Delivery Group, which represents train operators and Network Rail, said : “Operators have to strike a balance between making ticket machines quick and easy to use while offering passengers a comprehensive range of fares, and we know we have more to do. ...

Revealed: Rail companies' plans to track your movements and make you pay more to stand on packed trains
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....Ms Gilmartin said: “We’re starting to collect information from everyone about where they’re at so we can give them information that can help them with their journey. We want to help train operators manage their yield more effectively, as current ticketing systems do not allow them to do this very well. ...
The Crusader: Back on track after door-to-door bag transport blunder image
Source : Daily Express [Read Article] Monday 18th of July 2016 07:34:00 AM
....” . Then another blow followed when, despite having insured his luggage, Martin complained to the train operator about the damage but was told he wasn’t covered. ...
Train fare included £16.60 for walking between two stations in Birmingham image
.... It’s allowed under the National Conditions of Carriage. Naturally, train operators dislike this dodge and so these bargain options don’t tend to be flagged up on websites. ...
Train ticket machines need to use clearer language, study finds image
Source : Guardian [Read Article] Thursday 2nd of June 2016 05:06:45 PM
. Jargon is widely used by train operators’ ticket machines at Britain’s railway stations, the industry’s regulator has said as it published a study that found more needs to be done to eradicate confusing terminology when passengers are buying tickets. ...
Virgin to make cash rail delay payouts image
Source : BBC [Read Article] Wednesday 6th of April 2016 09:05:08 AM
....The latest move extends the compensation system to ensure all other delayed passengers are paid by cheque. Compensation is based on the "Delay Repay" system, which is offered by around half of all train operators. ...
Rail chaos across country after damage to wires near Birmingham image
Source : Guardian [Read Article] Tuesday 5th of April 2016 10:08:40 AM
.... We appreciate this is causing disruption to passengers but can assure them we are doing all we can to fix the issue. “We are working closely with the affected train operators and our advice to passengers is to check before they travel and allow extra time to complete their journeys. ...
The train company that has ideas above its station | David Mitchell image
Source : Guardian [Read Article] Sunday 3rd of April 2016 09:00:28 AM
....A small good thing happened last week, but in a context of such stupidity and unfairness that it only brought home to me more strongly all that stupidity and unfairness, so I’d almost rather it hadn’t happened at all. The good thing was that the train operator “Great Western Railway”, which is owned by FirstGroup plc, was banned by the Advertising Standards Authority from putting up any more posters implying it’s publicly owned. ...
Train operator's adverts banned for suggesting service owned by public image
Source : Guardian [Read Article] Tuesday 29th of March 2016 11:01:15 PM
. The train operator Great Western Railway has been banned from running adverts that suggest its service is publicly owned. ...
Rail satisfaction 'up 7% in decade' image
Source : BBC [Read Article] Sunday 27th of March 2016 11:01:34 PM
.... . "This is an unacceptably slow pace of change, so the government must quickly now give the rail regulator the powers and duties it needs to be an independent consumer watchdog that can hold train operators to account. ...
Move to make rail refunds easier image
Source : BBC [Read Article] Friday 18th of March 2016 06:00:28 AM
....Since last July, passengers have been entitled to compensation in cash, rather than through vouchers. Different train operators still have different agreements on compensation, but generally passengers qualify if their train is delayed by more than 30 minutes. ...

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