Topic filter : Telephone Banking

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.... The account is operated online and via a mobile app. Triodos is not providing a telephone banking service, though it will offer phone-based support, and while it has offices, there are no high street branches. ... [Read full article on Guardian ]
Saturday 29th of April 2017 06:00:22 AM
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Latest Finance News related to Telephone Banking

Is Triodos the ethical bank that could replace the Co-op? image
Source : Guardian [Read Article] Saturday 29th of April 2017 06:00:22 AM
.... The account is operated online and via a mobile app. Triodos is not providing a telephone banking service, though it will offer phone-based support, and while it has offices, there are no high street branches. ...
Barclays apologises for cash machine and debit card faults image
Source : BBC [Read Article] Saturday 25th of February 2017 04:31:38 PM
....Some customers said they were unable to withdraw money from cash machines or use cards in shops. Online and telephone banking, and in-branch payments were also affected. ...
It’s all talk at Santander as voice recognition banking begins image
Source : Guardian [Read Article] Saturday 18th of February 2017 07:00:33 AM
.... Although it is only initially available on iPhone, an Android version is being worked on. HSBC/First Direct and Barclays, meanwhile, already have voice-recognition technology that identifies customers contacting telephone banking by the tone of their voice, thereby removing the need for security questions or passwords. ...
Five minute guide to the ever-rising threat of fraud: Beware of card sharps image
Source : Daily Express [Read Article] Sunday 25th of September 2016 11:58:00 AM
....” . Card, online and telephone banking fraud has leapt by more than half in the last year with a scam now committed once every 15 seconds, according to a new report from Financial Fraud Action UK. ...
One family's nightmare as fraudsters ransack Barclays account by phone image
Source : Guardian [Read Article] Saturday 13th of August 2016 06:00:18 AM
....The technology recognises a customer’s unique formation of words, cancelling the need for security questions or passwords. All Barclays’ personal telephone banking customers are eligible to use the system, though they can opt out. ...
Banks turning to voice recognition image
Source : BBC [Read Article] Monday 1st of August 2016 10:39:56 AM
. Voice as a form of secure ID is becoming more widespread, with Barclays announcing it is using the technology for telephone banking customers. ...
Weekend tax credit and tax payment deadlines alert image
Source : BBC [Read Article] Friday 29th of July 2016 09:00:12 PM
....The tax payment deadline affects everyone in the self-assessment system unless:. There are various ways of paying but those leaving it to the weekend are likely to be limited to paying via online or telephone banking, or via the HMRC website using a debit or credit card. ...
This is me... image
Source : BBC [Read Article] Monday 11th of July 2016 11:14:24 PM
...."If in the serious research community you said you'd be able to do free-form speech in three seconds, most people would've laughed at you five years ago," Mr Beranek says. Citi uses the "free speech" method to begin a more natural conversation with the customer immediately, says Derek Allgood, managing director of Citi's telephone banking in Asia. ...
Mobile banking in the spotlight as fraudsters pull £6,000 sting image
Source : Guardian [Read Article] Saturday 2nd of April 2016 06:00:01 AM
....While Ellard was wondering why his mobile wasn’t working at his Hertford home last month, fraudsters were calling O2 pretending to be him to report it stolen. Simultaneously, the crooks had managed to obtain his bank account details to gain access to his Nationwide account, and were able to register him for telephone banking and increase his overdraft to £5,000. ...
Banking scams push up UK financial fraud 'by more than 25%' image
Source : Guardian [Read Article] Thursday 17th of March 2016 01:30:55 PM
.... Victims of such fraud have told the Guardian that the police have not been interested in investigating such cases even though the losses have been as much as £25,000. Internet banking fraud rose 64% to £133m during 2015, while losses due to telephone banking fraud rose 92% to £32. ...
Bank security: annoying AND useless image
Source : Telegraph [Read Article] Sunday 21st of February 2016 09:20:53 AM
. Having to remember a plethora of passwords, memorable dates and so on to get access to internet or telephone banking isn’t just annoying – it isn’t very secure either. ...
'Fraudsters stole our £18,923 from my Isa - and NatWest took four weeks to investigate' image
. A retired couple have lost almost £19,000 as a result of sophisticated fraud where criminals first gained access to their accounts via telephone banking - and then later impersonated NatWest officials to ask them to transfer money. ...
HSBC rolls out voice and touch ID security for bank customers image
Source : Guardian [Read Article] Friday 19th of February 2016 09:13:55 AM
....Other banks are also introducing biometric security, but HSBC, which recently suffered an online cyber attack, is the first to roll it out to millions of retail customers. HSBC and First Direct customers using telephone banking and the mobile app are being offered the chance to access their accounts with a voice and fingerprint verification system. ...
Five-minute guide to resolving online payment mistakes image
Source : Daily Express [Read Article] Sunday 31st of January 2016 12:00:00 AM
....However, anyone that intentionally spends money that does not belong to them is committing a crime, which can be reported to the police. The new system, backed up by a formal complaints procedure with the Financial Ombudsman Service, applies to mobile, online and telephone banking payments, as well as direct debits. ...
HSBC online banking crashes after cyber attack image
Source : Telegraph [Read Article] Friday 29th of January 2016 11:52:04 AM
.... . "Customers who are unable to access the service and need to make an urgent payment can visit our branch network or contact personal telephone banking. ...
HSBC online bank services 'returning' image
Source : BBC [Read Article] Tuesday 5th of January 2016 06:28:10 PM
....". HSBC customers still affected by the problem are being advised to use the automated telephone banking service, on 03457 404 404. ...
HSBC still trying to fix online banking image
Source : BBC [Read Article] Tuesday 5th of January 2016 09:41:16 AM
....". HSBC customers affected by the problem are being advised to use the automated telephone banking service, on 03457 404 404. ...
Is your bank trying too hard to be 'cool'? image
Source : Telegraph [Read Article] Wednesday 23rd of December 2015 08:02:52 AM
.... • Spot the scam: are these messages from banks or fraudsters? . Stephen Cheliotis, chief executive of the Centre for Brand Analysis and chairman of UK Superbrands & CoolBrands Councils, said the reason the social media presence of First Direct works is because the online and telephone banking service was "created to be different" and spoke this kind of language from day one. ...
Legal career 'hit by vishing scam' image
Source : BBC [Read Article] Friday 2nd of October 2015 08:55:47 PM
....4m in the same period. The FFA said that a further £300m of "remote" banking fraud, which includes online and telephone banking crimes, was stopped. ...
‘Sim swap’ gives fraudsters access-all-areas via your mobile phone image
Source : Guardian [Read Article] Saturday 26th of September 2015 06:00:04 AM
.... “Providers are responsible for their own security and account authentication processes,” a spokesperson says. Franks feels that until the mobile phone industry raises security levels to reflect the rise in telephone banking, customers are at risk. ...
Warning as business conned out of £1m in biggest ever phone banking scam  image
Source : Daily Express [Read Article] Monday 21st of September 2015 01:44:00 PM
....He added that the crime is "perhaps the biggest threat society faced". It comes after Financial Fraud Action revealed in June the telephone banking scams in the UK had conned £23. ...
Jenny Eclair: 'I'm greedy. I'd like to hoard gold and jewellery under my bed' image
.... • Toby Young: 'I made £250,000 in my best year but still have zero savings' . No, I use telephone banking. ...
'I've tried calling Lloyds but no one answers' image
Source : Telegraph [Read Article] Thursday 28th of May 2015 10:56:15 AM
.... . Having done this, I was advised that I was not registered for telephone banking and it could not answer my question. ...
Santander is off limits as we have no mobile signal image
Source : Guardian [Read Article] Monday 13th of April 2015 06:00:01 AM
.... By the time I walk a couple of hundred metres and back to the one place in the village with a signal, the system has logged out and I have to start again. When I explained this to Santander in 2013, I was offered two solutions: go to a branch when I need to set up payees, or use telephone banking. ...
'Fraudsters stole £80k from our bank' image
Source : Telegraph [Read Article] Monday 6th of April 2015 07:30:01 AM
.... . Elderly customers who have been pushed out of branches and towards online and telephone banking are particularly vulnerable. ...
Big four banks face almighty challenge image
Source : Daily Express [Read Article] Wednesday 28th of January 2015 01:00:00 PM
....Now it is bringing all its services together under a new brand, Post Office Money, offering current accounts, mortgages, savings, insurance and foreign currency on the high street. Financial services director Nick Kennett said Post Office Money gives customers access to its extensive branch network, plus online and telephone banking. ...
Barclays banking services interrupted image
Source : BBC [Read Article] Thursday 22nd of January 2015 09:46:36 PM
. Barclays Bank has apologised for interruptions to its online and telephone banking services. ...
The best banks for customer service in 2015 image
Source : Telegraph [Read Article] Monday 22nd of December 2014 03:22:04 PM
.... Typically it is First Direct that steals the top spot, with the vast majority of its customers rating its customer service great. The Internet and telephone banking offshoot of HSBC has a reputation for excellent service. ...
.... I don't feel imprisoned by my bank. I last met someone from the bank seven years ago and don't use telephone banking, so my personal relationship with the bank isn't really there. ...
Ombudsman warns of new £150 compensation fee scam image
Source : Telegraph [Read Article] Thursday 2nd of October 2014 11:57:13 AM
.... • Never provide any of your banking or credit card details unless you know for certain that the request is genuine . • Never give anyone your security information, such as your internet or telephone banking password or log-on details (no genuine banking firm ever asks you to provide this information). ...
The 100 best and worst companies for customer service image
Source : Telegraph [Read Article] Thursday 18th of September 2014 03:09:33 PM
.... . The internet and telephone banking offshoot of HSBC has long had a strong reputation for customer service, and repeatedly won in similar polls. ...
One of the industry's oldest challenger banks image
Source : Telegraph [Read Article] Sunday 7th of September 2014 09:21:36 PM
.... . The son of a Manchester social worker father and nurse mother, Pilling joined Yorkshire nearly three years ago from HSBC, where he was chief executive of its First Direct internet and telephone banking arm and ran the UK branch network. ...
The best bank account switching offers image
Source : Telegraph [Read Article] Wednesday 3rd of September 2014 06:18:08 AM
.... It is currently offering £100 to those who switch to its 1st current account. The internet and telephone banking offshoot of HSBC has a reputation for great customer service. ...
Rated: the best and worst banks this year for customer service image
Source : Telegraph [Read Article] Thursday 28th of August 2014 08:25:11 AM
. First Direct, the internet and telephone banking offshoot of HSBC, has once again topped the tables for the best customer service, with more than 90pc of its current account customers rating its service as "great". ...
The fraud traps set by your bank image
Source : Telegraph [Read Article] Sunday 17th of August 2014 07:15:58 AM
.... . “In order to help customers remember personal details, they can change a Pin to a more memorable number, and we also offer multichannel credentials so customers can have the same details for both online and telephone banking,” the spokesman added. ...
'TSB allowed £35,000 to be taken from my account - then blamed me' image
Source : Telegraph [Read Article] Saturday 5th of July 2014 06:12:18 AM
.... It repaid the money and unwound the loan arrangement. But it maintained that he was to blame, saying: “The fraudster managed to change the address on Mr Smith’s account through telephone banking after correctly being verified, which suggests he had managed to obtain key information about your reader. ...
Halifax makes banking difficult for elderly customer image
Source : Telegraph [Read Article] Friday 6th of June 2014 09:08:56 AM
.... . Then you were told that you needed to register for telephone banking and should have a security number. ...
Lloyds closes Warrington call centre as 645 jobs go image
Source : Guardian [Read Article] Wednesday 21st of May 2014 05:59:47 PM
.... Officials at the Accord union said there was "no end in sight" for job cuts. A Lloyds spokesperson said: "Telephone banking call volumes are falling as digital banking continues to grow, and we are refocusing the business to reflect these changes in our customers' habits, while ensuring we maintain our high standards for those who wish to continue using our telephone banking systems by bringing our telephone banking colleagues together at fewer, more specialised sites. ...
Warrington call centre closes as Lloyds cuts more jobs image
Source : BBC [Read Article] Wednesday 21st of May 2014 01:21:36 PM
. Banking group Lloyds is to cut 645 jobs and close its telephone banking centre in Cheshire. ...
Metro founder to set up Britain's first 'phoneless' bank image
Source : Telegraph [Read Article] Wednesday 9th of April 2014 10:05:15 AM
.... . In a bold gamble on the growth of mobile banking, there will be no bank branches and no telephone banking services available for customers. ...
RBS to close 44 branches across UK image
Source : BBC [Read Article] Thursday 3rd of April 2014 09:41:17 AM
....A spokesman for RBS said: "Banking has changed significantly over the last few years as more and more of our customers are banking with us where and when it is convenient for them. "We have to adapt to what our customers want, which is why we're investing in a range of other ways our customers can bank with us, including online and telephone banking, our mobile app, and in any one of the Post Office's 11,500 branches across the UK. ...
Source : Independent [Read Article] Thursday 3rd of April 2014 07:59:04 AM
....". He added: "We have to adapt to what our customers want, which is why we're investing in a range of other ways our customers can bank with us, including online and telephone banking, our mobile app, and in any one of the Post Office's 11,500 branches across the UK. ...

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