Topic filter : Refund

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....The agency was part of an agreement last August to award workers about £1m in back pay after it was revealed that Sports Direct workers were being paid less than the legal minimum. The payments were to be backdated to May 2012 and could be worth up to £1,000 for some workers, union officials estimated at the time, although they expressed concern that Transline would refuse to refund unpaid wages from before it took over contracts from a rival agency, Blue Arrow, in 2014. ... [Read full article on Guardian ]
Tuesday 28th of March 2017 10:15:04 AM
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.... It has been criticised for providing a conduit for touts to sell tickets at huge mark-ups to fans despite knowing that they might be denied entry. It was also faced allegations of breaching consumer rights laws and withholding refunds from overcharged customers. ... [Read full article on Guardian ]
Friday 24th of March 2017 06:02:46 PM
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.... Telecom2 is the only operator to have taken advantage of that price band, according to the premium rate watchdog Phone-paid Services Authority, which is investigating complaints. Telecom2, which has now refunded the 90-year-old, declined to comment but this month, following an Observer investigation, it replaced its 118 004 service with a number that charges below the market average. ... [Read full article on Guardian ]
Saturday 25th of March 2017 10:17:33 PM
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....Consumer advocates have put pressure on the government to act on a promise to tighten regulation of the controversial sector, following repeated accusations that unscrupulous lenders are giving high-fee loans to borrowers who are unable to repay. Cash Converters, one of the most well-known short-term lenders, was forced late last year to refund 118,000 small credit contracts worth $10. ... [Read full article on Guardian ]
Monday 27th of March 2017 03:41:46 AM
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.... “The 118 004 service is no longer being actively promoted and has been replaced with a service below the market average price,” says Telecom2 chairman Rob Johnson. Telecom2 has now refunded Wagstaff’s aunt the cost of her calls, following pressure from The Observer, and BT has returned the access fee. ... [Read full article on Guardian ]
Sunday 26th of March 2017 07:59:25 AM
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.... In this circumstance a replacement – the same appliance at the same price paid – did not exist, due to the markdown. ” You have been offered a refund for the price you paid and a £200 goodwill gesture for all the inconvenience. ... [Read full article on Guardian ]
Sunday 26th of March 2017 07:00:24 AM
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.... The Association of British Travel Agents (ABTA) is reassuring consumers with holidays booked through the company (an estimated 16,000) that Arena Travel, which has 40 years’ experience of arranging holidays across the world, has bought the assets of the company and will offer the holiday you booked, on the same date at the same price, using the same accommodation. But you have to claim a refund and then rebook through Arena. ... [Read full article on Guardian ]
Tuesday 28th of March 2017 07:00:22 AM
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Latest Finance News related to Refund

Sports Direct workers paid less than minimum wage yet to get back pay image
Source : Guardian [Read Article] Tuesday 28th of March 2017 10:15:04 AM
....The agency was part of an agreement last August to award workers about £1m in back pay after it was revealed that Sports Direct workers were being paid less than the legal minimum. The payments were to be backdated to May 2012 and could be worth up to £1,000 for some workers, union officials estimated at the time, although they expressed concern that Transline would refuse to refund unpaid wages from before it took over contracts from a rival agency, Blue Arrow, in 2014. ...
Suddenly our Diamond holiday has lost its sparkle image
Source : Guardian [Read Article] Tuesday 28th of March 2017 07:00:22 AM
.... The Association of British Travel Agents (ABTA) is reassuring consumers with holidays booked through the company (an estimated 16,000) that Arena Travel, which has 40 years’ experience of arranging holidays across the world, has bought the assets of the company and will offer the holiday you booked, on the same date at the same price, using the same accommodation. But you have to claim a refund and then rebook through Arena. ...
Payday loan industry using former Labor shadow minister as lobbyist image
Source : Guardian [Read Article] Monday 27th of March 2017 03:41:46 AM
....Consumer advocates have put pressure on the government to act on a promise to tighten regulation of the controversial sector, following repeated accusations that unscrupulous lenders are giving high-fee loans to borrowers who are unable to repay. Cash Converters, one of the most well-known short-term lenders, was forced late last year to refund 118,000 small credit contracts worth $10. ...
118 directory enquiry numbers now cost more than a premium rate image
Source : Guardian [Read Article] Sunday 26th of March 2017 07:59:25 AM
.... “The 118 004 service is no longer being actively promoted and has been replaced with a service below the market average price,” says Telecom2 chairman Rob Johnson. Telecom2 has now refunded Wagstaff’s aunt the cost of her calls, following pressure from The Observer, and BT has returned the access fee. ...
It feels as if I’ve been hung out to dry by John Lewis over discounted machine image
.... In this circumstance a replacement – the same appliance at the same price paid – did not exist, due to the markdown. ” You have been offered a refund for the price you paid and a £200 goodwill gesture for all the inconvenience. ...
£500 bill for one inquiry leads to call for cap on 118 charges image
Source : Guardian [Read Article] Saturday 25th of March 2017 10:17:33 PM
.... Telecom2 is the only operator to have taken advantage of that price band, according to the premium rate watchdog Phone-paid Services Authority, which is investigating complaints. Telecom2, which has now refunded the 90-year-old, declined to comment but this month, following an Observer investigation, it replaced its 118 004 service with a number that charges below the market average. ...
Viagogo's shady reputation grows as it shuns critics image
Source : Guardian [Read Article] Friday 24th of March 2017 06:02:46 PM
.... It has been criticised for providing a conduit for touts to sell tickets at huge mark-ups to fans despite knowing that they might be denied entry. It was also faced allegations of breaching consumer rights laws and withholding refunds from overcharged customers. ...
Swedish hotel chain offers 'divorce refunds' image
Source : BBC [Read Article] Friday 24th of March 2017 01:11:50 PM
. A Swedish hotel chain is offering a refund to couples who get divorced within a year of staying at one of its places. ...
Opodo charges for its own mistakes image
Source : Guardian [Read Article] Thursday 23rd of March 2017 07:00:05 AM
....“Opodo told me that I could not just pay a fee to correct the names. It had to cancel the tickets and refund them, then I would need to buy new ones at the current price. ...
Urban spies image
Source : BBC [Read Article] Thursday 23rd of March 2017 12:29:02 AM
...."The data can be used to inform future expansion, whether we need to add a bus route or increase the frequency of trains, to alleviate capacity issues by informing people about the most crowded times and places and generally helps us to understand customers better," said Gabriel Goulet Langlois, a data scientist at TfL. It can offer automatic refunds if people accidentally tap out with their Oyster card and could be used to alert customers when stations are closed or overcrowded. ...
Plusnet fined £880,000 for charging more than 1,000 ex-customers image
Source : Guardian [Read Article] Wednesday 22nd of March 2017 02:35:18 PM
....“We are very sorry and would like to apologise to the 1,025 customers affected,” said a spokeswoman for Plusnet. “We reported this ourselves to Ofcom, and made every effort to contact these customers to arrange a full refund before the investigation started. ...
Plusnet fined £880,000 for billing former customers image
Source : BBC [Read Article] Wednesday 22nd of March 2017 11:35:44 AM
....A spokeswoman for the ISP said: "We are very sorry and would like to apologise to the 1,025 customers affected. We reported this ourselves to Ofcom and made every effort to contact these customers to arrange a full refund before the investigation started. ...
The woman taking on ticket website Viagogo image
Source : BBC [Read Article] Tuesday 21st of March 2017 05:40:43 PM
....Instead, she says she was overcharged by £1,150, and the episode has led her to take up a campaign against Viagogo, the secondary ticket website she used. She set up the Victims of Viagogo group on Facebook to seek refunds for others who feel they have been "ripped off". ...
Sir Philip Green 'could get £15m refund from £363m BHS payout' image
Source : Guardian [Read Article] Tuesday 21st of March 2017 06:30:06 AM
. Sir Philip Green is in line for a £15m refund from his £363m deal to rescue the BHS pensions scheme, Labour MP Frank Field has claimed. ...
YouTube is like the wild west – why won't Google pay to clean it up? image
.... Describe how the new practices will succeed where the current ones failed. Offer refunds to those companies and government departments whose adverts were placed alongside offensive videos produced by the likes of a former leader of the Ku Klux Klan. ...
Expedia may say ‘no’ when it really means ‘yes’ image
Source : Guardian [Read Article] Monday 20th of March 2017 07:00:30 AM
.... On 2 February it advised that there “was no error on the website” and that it was “unable to take responsibility in this case”. I am now overdrawn and have been told by Expedia that the flights are non-refundable. ...
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THE CRUSADER: Holiday pair's hotel tangle image
Source : Daily Express [Read Article] Monday 20th of March 2017 12:01:00 AM
.... General manager Craig Findleton said: “Advance purchase deals offer great prices which guests like to enjoy and commit to. “On this occasion as a gesture of goodwill we have refunded Mrs Croft’s payment for the booking and Booking. ...
The learners who are out of pocket  as Drive Dynamics stalls over lessons image
....”. Dunn, 21, who is from Sunderland, requested a refund but was refused as she was outside the company’s 14-day cooling-off period. ...
Servicing Stop charges can start to add up image
Source : Guardian [Read Article] Saturday 18th of March 2017 07:00:32 AM
.... She also paid £42 for headlamp alignment and £73 for the rear brakes to be stripped and cleaned – an unusual procedure given that pads are usually simply replaced if worn. Kleinot says a written complaint about her treatment was ignored until Money intervened, when the firm moved quickly to offer a full refund. ...
French advertising giant pulls out of Google and YouTube image
Source : Guardian [Read Article] Friday 17th of March 2017 03:08:24 PM
....In a growing crisis for the tech giant, members of the Commons’ home affairs select committee wrote to Google to express disappointment that the government and major brands were still being placed alongside “inappropriate” content. In its letter, the committee, chaired by Yvette Cooper, demanded that Google refund organisations whose adverts appeared linked to “offensive” videos. ...
How Britons spend their money, plus MPs turn the heat on energy firms image
Source : Guardian [Read Article] Thursday 16th of March 2017 03:44:06 PM
....Zero tolerance from a not-so-smart parking firm. Trying to get a refund from Virgin Balloon Flights fails to take off. ...
Argument with Ikea about its strange logistics come to a head image
Source : Guardian [Read Article] Thursday 16th of March 2017 07:00:02 AM
....I asked to cancel and was told this was not possible. I returned to the till to ask for the sum to be refunded to my credit card. ...
Trying to get a refund from Virgin Balloon Flights fails to take off image
Source : Guardian [Read Article] Wednesday 15th of March 2017 07:00:23 AM
....This has been a difficult booking process as we cannot pick a weekday, are limited by the dates on offer and even then are competing for places with other customers. I contacted Virgin Balloon flights at the end of February to cancel my vouchers and request a refund of my payment. ...
There’s no love lost when it comes to Debenhams Flowers image
Source : Guardian [Read Article] Tuesday 14th of March 2017 07:00:15 AM
....They turned up the next day but were brown around the edges. Customer service offered a refund (in three to five working days!) and £15 store credit. ...
The Crusader: TV drama has happy ending  image
Source : Daily Express [Read Article] Monday 13th of March 2017 01:55:00 PM
....“I got an offer from them to reimburse me and I accepted, but have not heard again,” she explained. “I’ve been without my TV for weeks and I’m a pensioner and can’t afford to buy another one without the refund, so it’s been a bit miserable. ...
Revision App customers complain of unexpected payments image
Source : BBC [Read Article] Monday 13th of March 2017 01:19:29 PM
...."There was no mention of that at the stage of payment," she said. Her bank refunded her money and blocked any possible further payments. ...
Fast Track to confusion as Argos fails to right a wrong address image
Source : Guardian [Read Article] Monday 13th of March 2017 07:00:25 AM
.... The new owners of the property have even written to me confirming they never took receipt of the package. Argos is still refusing a refund on the basis that the package was delivered to the address on the order and is insisting my mother, now 92, has to pay for the goods. ...
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Bang went Christmas as Domestic & General left us without a cooker image
Source : Guardian [Read Article] Sunday 12th of March 2017 07:00:17 AM
.... We strongly recommend any reader who has a policy to look at what they are paying and decide whether it’s worth keeping – especially given the hassle that readers tell us about when making a claim. After our intervention you received a call from the company, which said you could keep the incorrect cooker and, due to the inconvenience, it would refund you £200 which, ultimately, is the cooker value difference, and that you were happy with that. ...
Citywing 'virtual airline' goes out of business image
Source : BBC [Read Article] Saturday 11th of March 2017 12:53:12 PM
....Van Air Europe faced the action after an incident last month at Ronaldsway Airport in the Isle of Man. Citywing told passengers not to turn up at the airports and said advice would be given on refunds in "due course". ...
Why are Britain’s new homes built so badly? image
Source : Guardian [Read Article] Saturday 11th of March 2017 07:00:27 AM
....5m last year, compared with £90m paid for homeowner claims. Similar to a no-claims discount, the premium refund scheme recognises builders with a long-term good claims history. ...
Has TalkTalk’s security been breached yet again? image
Source : Guardian [Read Article] Saturday 11th of March 2017 06:59:27 AM
.... The fraudsters went on to clean out their bank account. TalkTalk denies responsibility and has refused to refund victims, saying it was just one of a number of tech firms targeted. ...
Road tax rises image
Source : BBC [Read Article] Friday 10th of March 2017 10:07:22 PM
.... . The seller then has to apply for a refund of unused tax from the DVLA. ...
Tesco to pay back thousands of underpaid staff image
Source : BBC [Read Article] Thursday 9th of March 2017 11:24:00 AM
....Last month, HMRC named 360 businesses who had failed to pay the statutory minimum wage. Debenhams, Subway and Lloyds Pharmacy were among the companies told to refund staff. ...
Budget 2017: Chancellor announces North Sea help image
Source : BBC [Read Article] Tuesday 7th of March 2017 10:29:53 PM
....And because they can only claim from the Treasury what they've already stumped up, much more of the liability shifts from the government to this small operator. What the panel will work out is how the full value of tax refunds, which would have been paid to the old operator, can shift to the new one. ...
Lost for words when unwanted satnav doubled our Hertz car hire bill image
Source : Guardian [Read Article] Tuesday 7th of March 2017 07:00:35 AM
....The rental passed uneventfully until Hertz sent us the final bill, when it emerged we had been charged another €100 for the satnav – which had, in effect, doubled the rental cost. I contacted Hertz both here in France and in the US to complain, but its stock response is that I initialled the form and therefore it won’t refund me. ...
BA’s answer to passengers stranded in a corridor for seven hours? Ignore them image
.... When I rang Singapore Airlines to cancel my flight I was assured that a customer adviser would ring me within 24 hours. He did and even though my economy ticket was non-refundable, he promised a full refund on sight of the death certificate. ...
Spring Budget 2017: Crackdown on 'subscription traps' planned image
Source : BBC [Read Article] Saturday 4th of March 2017 05:17:02 PM
....". Once he tracked the company down, he managed to get one payment refunded and the other stopped, after speaking to his bank. ...
Quorn recalls mince over fears it contains metal pieces image
Source : BBC [Read Article] Thursday 2nd of March 2017 09:56:51 AM
.... . Customers are advised to return the product to Tesco where they will get a full refund. ...
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Viagogo ticket rip-off concerns prompt May to promise crackdown image
Source : Guardian [Read Article] Wednesday 1st of March 2017 04:04:57 PM
....At least one MP has demanded an explanation from Viagogo’s founder, Eric Baker, over a separate incident in which dozens of fans were overcharged by hundreds of pounds because of what the company called a “glitch”. Antoinette Sandbach, Conservative MP for Eddisbury, said she had written to Baker and would share the reply with members of the Facebook Victim of Viagogo group set up to demand refunds from the Switzerland-based company. ...
Sir Philip Green's reputation 'still stained' despite BHS pension deal image
...."That is a loss to them and a gain not to the pension fund. Although, I'm not entirely clear I believe it will find its way back to Sir Philip as a refund to the £363m. ...
Pets at Home recalls food after cats 'collapse' image
Source : BBC [Read Article] Tuesday 28th of February 2017 01:18:26 PM
....The level of thiamine (vitamin B1) in the cat food listed was much lower than the recipe specified. Pets at Home said customers would be given a full refund. ...
Viagogo accused of trying to manipulate online reviews image
Source : Guardian [Read Article] Tuesday 28th of February 2017 06:30:20 AM
....Ticket resale website Viagogo has been accused of trying to manipulate online reviews as it contends with a flurry of negative publicity. The company is the focus of a campaign by more than 100 customers who say they suffered financial hardship after Viagogo allegedly overcharged them and then withheld refunds. ...
Going nowhere as French train tickets are a no-show image
Source : Guardian [Read Article] Monday 27th of February 2017 07:00:03 AM
.... The original tickets arrived at my home three days after my first booked date of train travel. On returning to the UK I followed SNCF instructions to return both sets of tickets with all details to qualify for a refund, and sent everything by recorded delivery. ...
Barclays apologises for cash machine and debit card faults image
Source : BBC [Read Article] Saturday 25th of February 2017 04:31:38 PM
....The problems come months after thousands of Barclays customers in the north of the UK had payments wrongly taken from their accounts. Barclays said customers had been refunded after having duplicate debit card payments taken from their accounts. ...
On your bike: the best and the worst of city cycle schemes image
Source : Guardian [Read Article] Saturday 25th of February 2017 07:00:05 AM
.... In terms of “fleet size”, 17 of the world’s top 20 schemes are in China (Paris, London and Barcelona squeeze in towards the bottom). What makes these schemes hugely successful is not just density of bikes but also price: in most Chinese cities users make a refundable deposit, after that bike usage is free for half an hour. ...
How ignoring a ‘scam’ penalty notice cost us £300 in fees image
Source : Guardian [Read Article] Friday 24th of February 2017 07:00:25 AM
....”. Luckily, it agrees to refund the charges as a goodwill gesture. ...
A London penthouse for £60,000 per week, plus the Isa offering 12% returns image
Source : Guardian [Read Article] Thursday 23rd of February 2017 03:20:00 PM
....I’m losing my unused Vodafone pay-as-you-go credit after switching. BT’s crossed wires over line rental refund. ...
Faulty tumble dryers: More than 40,000 sign recall petition image
Source : BBC [Read Article] Thursday 23rd of February 2017 11:51:57 AM
....The dryers subject to the Whirlpool repair programme were manufactured between April 2004 and September 2015 under the Hotpoint, Indesit, Creda, Swan and Proline brands. But consumer group Which? is demanding that all the machines are recalled, with customers being given a refund. ...
I’m losing my unused Vodafone pay-as-you-go credit after switching image
Source : Guardian [Read Article] Thursday 23rd of February 2017 07:00:00 AM
.... My mother-in-law has a similar issue. Before switching to another provider she asked Vodafone for a refund of the £51. ...
BT’s crossed wires over line rental refund image
Source : Guardian [Read Article] Wednesday 22nd of February 2017 07:00:27 AM
....No, what you have been told is wrong. We asked the regulator, Ofcom, about your experience, and it says: “We contacted BT to express concerns about the exit terms it was imposing on customers who had paid line rental upfront, and BT has now assured us that customers wishing to end their contract following its price increases will now be given a pro-rata refund of any line rental paid upfront. ...
Six auction sites' ads banned over misleading savings claims image
Source : Guardian [Read Article] Wednesday 22nd of February 2017 07:00:27 AM
....The ASA said that, across the sector, it found “exaggerated claims, especially in relation to RRPs, savings claims and ‘sold’ prices for auctioned items”. A separate investigation by the Guardian in 2015 found that MadBid buyers can end up paying twice the price for items, after unsuccessful bids, disappearing credits and problems getting refunds prompted a flood of complaints to the Guardian’s Money desk. ...
How can I trace the holiday my late husband bought on Booking.com? image
Source : Guardian [Read Article] Tuesday 21st of February 2017 07:00:01 AM
.... We asked Booking. com to help and, with a few more details, it has located the non-refundable, €2,000 (£1,700) trip. ...
Fake apartment turns dream holiday into nightmare image
Source : Daily Express [Read Article] Monday 20th of February 2017 07:49:00 AM
.... . We asked the company if it could review what went on and it did so very positively by offering £1,250 on top of the apartment refund, a sum the Bakers have accepted. ...
Camden comedy as council doesn’t let me read my meter image
Source : Guardian [Read Article] Sunday 19th of February 2017 07:00:02 AM
.... The council tells me all electricity companies have been issued with keys for this cupboard (and others in its area); however, when the meter readers arrive, their keys don’t work or they say they don’t have them. Camden says it will issue new keys to electricity companies for a fee, or loan a key for a £50 refundable deposit, and that it’s up to the electricity company to provide a meter I can read. ...
Small shops recoil in the face of business rates that will more than double image
Source : Guardian [Read Article] Saturday 18th of February 2017 04:00:05 PM
....”. Councillor Claire Kober, chair of the Local Government Association’s resources board, adds: “Councils currently fund half of all business rates refunds on appeal and have been forced to divert £2. ...
E.ON solves mystery of who supplies my energy – with a shock bill for £4,871 image
....ON was my supplier. Flow refunded me the £545 I had already paid it. ...
TalkTalk scam victims say it’s time for answers image
Source : Guardian [Read Article] Saturday 18th of February 2017 06:59:33 AM
.... It raises questions about whether the scammers have managed to find a way to exploit Santander’s online banking system using stolen TalkTalk details. Dave Westwood from south Wales, who lost £3,900 in very similar circumstances to those detailed above, says the fraudsters, having taken over his computer and promised him a refund, presented him with a list of bank logos on his computer and invited him to click on his bank. ...
Viagogo condemned over Ed Sheeran cancer benefit concert tickets image
Source : Guardian [Read Article] Friday 17th of February 2017 05:37:34 PM
....The company had not responded to a request for comment at the time of publication. It comes just days after the website, founded by entrepreneur Eric Baker, was accused of withholding thousands of pounds in refunds due to fans who were overcharged due to a “glitch”. ...
Why 30-somethings are fleeing London, plus the growth of rabbit-hutch Britain image
Source : Guardian [Read Article] Thursday 16th of February 2017 02:17:55 PM
....Pensioners ‘£20 a week better off’ on average than workers. Viagogo accused of sitting on refunds after overcharging for tickets. ...
Viagogo accused of sitting on refunds after overcharging for tickets image
Source : Guardian [Read Article] Tuesday 14th of February 2017 06:31:34 PM
. Dozens of people who bought tickets for gigs by artists including Ed Sheeran through Viagogo claim the website is withholding thousands of pounds in refunds, after a “glitch” saw them overcharged. ...
GWR’s compensation scheme is all delay and no repay image
Source : Guardian [Read Article] Monday 13th of February 2017 07:00:07 AM
.... Like any other business we strive to deliver the best possible service for our customers. When things do go wrong it is entirely in our best interests for customers to know how to contact us and what the arrangements for refunds or compensation are. ...
My refund was a no show after The Lowry charged my card twice image
Source : Guardian [Read Article] Saturday 11th of February 2017 07:00:09 AM
....I have phoned and emailed the box office several times. It agreed that I am owed the money and says it has tried to refund to my credit card, but this is obviously not working. ...
Fifth of rail passengers buy wrong ticket from machines, says regulator image
Source : Guardian [Read Article] Friday 10th of February 2017 12:01:36 AM
....A further 6% were at risk of being fined after underpaying by selecting inappropriate tickets for their journey. Britain’s train operators should refund passengers who find they could have bought a cheaper ticket, the regulator concluded. ...
ISA 2017: What happens if I've paid too much into my ISA? Can I have more than one ISA? image
....But what happens if you go over the ISA limit? Here are a few tips to help you make the most of your savings. If you accidentally go over the ISA limit in any tax year then you will be automatically refunded the difference. ...
Left out in the cold over housebuilder’s reservation fee image
Source : Guardian [Read Article] Tuesday 7th of February 2017 07:01:07 AM
....The developer, Icona Homes, refused to drop the price and so I was unable to proceed. I asked for my £500 back but was told it was non-refundable. ...
New homes warranty firm pays millions to leading homebuilders image
Source : Guardian [Read Article] Sunday 5th of February 2017 05:26:47 PM
.... However, this is the first time it has been revealed that NHBC pays millions back to developers. The payment is referred to as a “premium refund” in the financial accounts of NHBC. ...
Is Ticketclever the way to put rail fares back on track? We find out image
Source : Guardian [Read Article] Saturday 4th of February 2017 07:01:22 AM
....Remember, two singles are often cheaper than a return. However, many of the cheapest fares are non-refundable if you don’t turn up. ...
Are you a serious buyer? Estate agents can now ask you to pay up to prove it image
.... When they withdrew their offer they were told they had forfeited their cash. The couple complained and were eventually told that the firm, which has three offices in east London and Essex, was prepared “as a gesture of goodwill” to refund £330 - later upped to £400. ...
Beware the call connection services that charge £3.60 a minute image
Source : Guardian [Read Article] Saturday 4th of February 2017 06:59:22 AM
....co. uk and other websites, led to a regulatory tribunal which resulted in a £50,000 fine, a formal reprimand and a requirement to reimburse all complainants claiming a refund. ...
Life insurance: Why it now pays to be healthy image
Source : Daily Express [Read Article] Wednesday 1st of February 2017 12:01:00 AM
....". Over-50s plans appeal to those in poor health because they offer guaranteed acceptance without a medical, although if you die within two years they will only refund your premiums. ...
Criminal inquiry begins after battery is found in Co-op chocolate bunny image
Source : Guardian [Read Article] Tuesday 31st of January 2017 06:21:10 PM
.... As a precaution, we have begun a UK-wide product recall and have withdrawn the product from sale. “Customers with one of these products should not eat it, but take the product back to store for a full refund. ...
E-Scooters scoots off with our hard-earned £600 image
Source : Guardian [Read Article] Monday 30th of January 2017 10:30:27 AM
.... I chased and chased, on occasion being able to reach them by phone, to eventually be told just before Christmas that it had encountered problems with customs and so wasn’t being allowed to bring the goods into the country (we live in France). We asked for our money back and it agreed; we put it in writing, sent several emails, left several voicemails, and have heard nothing nor received a refund. ...
The Crusader: Water meter would have saved Bournemouth couple thousands of pounds image
....That’s the nub of a long-running dispute between Bournemouth Water and homeowners Malcolm and Janet Weale. When the supplier, now part of South West Water, threw out their refund claim they asked Crusader to check their rights and potential for appeal, condemning the rejection as the company wanting to “have its cake and eat it at the expense of customers”. ...
Clarks was right out of step when I complained about faulty trainers image
Source : Guardian [Read Article] Sunday 29th of January 2017 07:00:17 AM
....I’ve been trying to get a £22. 40 refund from Clarks since September 2016. ...
Nissan Qashqai owners driven mad by engine failures image
Source : Guardian [Read Article] Saturday 28th of January 2017 07:00:48 AM
....When dealing with car dealers it can feel like they hold all the cards. But you do have rights: the Consumer Rights Act means you can reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund up to 30 days from purchase. ...
Ikea issues global recalls for deckchair after reports of injuries image
Source : Guardian [Read Article] Tuesday 24th of January 2017 10:44:00 PM
....Ikea is recalling a deckchair sold in the UK following reports that it can collapse and cause injury. The Swedish furniture giant is urging customers who bought any model of the Mysingsö deckchair to return it for a full refund as part of the global recall. ...
British Gas told to pay £9.5m in compensation for late and incorrect bills image
....The group said it had handled hundreds of complaints from the utility’s business customers including one customer who received 21 gas bills at the same time, totalling £8,000, for a property that did not use gas. In another case, a small business owner was told by British Gas that she had been overpaying and was owed a £1,000 refund. ...
The Crusader: Caterer stuck with two phone bills after smartphone upgrade image
Source : Daily Express [Read Article] Monday 23rd of January 2017 12:01:00 AM
....Naomi said he should have been better advised of the steps needed to ensure all ran smoothly although the store maintains it had done so. The company offered to refund a month’s rental as a goodwill gesture. ...
Seeing red when Green Motion took £2,500 for a refuelling ‘mix-up’ image
Source : Guardian [Read Article] Sunday 22nd of January 2017 07:00:23 AM
.... I also telephoned Barclays to be told that it would carry out an investigation. In May, the £2,495 was refunded to my account by the bank, only to be debited again in June, even though the investigation was still “ongoing”. ...

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