Topic filter : Refund

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.... The database and Scottish Power have updated their records and you will be rebilled for the past 12 months on the cheapest tariff. You are to receive a refund of £1,381 with 3% interest, plus £100 in goodwill. ... [Read full article on Guardian ]
Thursday 17th of August 2017 06:00:00 AM
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.... Typically, cancellation instructions often fall through the net. Fitness First’s terms and conditions specify clearly that you can cancel within 14 days of joining and that it will refund any fees as long as it receives your cancellation notice within this time frame. ... [Read full article on Guardian ]
Tuesday 15th of August 2017 06:00:07 AM
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....”. When Willing returned home and applied for the compensation he was due under the EU 261 rules, plus a refund of the extra flight and other expenses, he was astonished to be told by easyJet that it had no record of him being taken off the original flight, and as result it would not be paying him anything. ... [Read full article on Guardian ]
Saturday 12th of August 2017 06:00:37 AM
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.... PF. A According to guidance on the higher rate of stamp duty by HM Revenue & Customs (HMRC), you will be able to claim a refund. ... [Read full article on Guardian ]
Monday 14th of August 2017 06:00:35 AM
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.... Abta hopes that the changes will provide clearer and stronger protections for holidaymakers, ensuring people who book holidays online enjoy the same rights as those who book with a traditional travel agent. The government is calling for better information to be provided when booking, ensuring holidaymakers’ rights to refunds are clearly set out, along with an extension to current protections to cover the millions of UK travellers who buy package holidays online. ... [Read full article on Guardian ]
Monday 14th of August 2017 05:30:34 AM
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. I got caught up in huge delays on Great Western Railway services between London and Chippenham at the end of April that resulted in a hold-up of four hours, making me eligible for a full refund. ... [Read full article on Guardian ]
Monday 14th of August 2017 06:00:35 AM
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....I believe this was not made clear in the information about the machine, but I feel stupid as I did not measure the depth. It looks ridiculous, protruding by about 6cm beyond the line of existing units and I am worried I will not be able to get a refund as it was my fault for not taking the correct measurements. ... [Read full article on Guardian ]
Sunday 13th of August 2017 05:59:05 AM
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....Sainsbury’s says no to replacement for faulty Hotel Chocolat gift card. Virgin refuses to refund credit on dead friend’s mobile phone. ... [Read full article on Guardian ]
Thursday 17th of August 2017 02:37:41 PM
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.... . Shortly after that she cancelled her payments, unaware that power companies now must return surpluses, known as ‘credit refunds’. ... [Read full article on Daily Express ]
Monday 14th of August 2017 02:39:00 PM
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Latest Finance News related to Refund

Slow house price growth and steep rail fare increases image
Source : Guardian [Read Article] Thursday 17th of August 2017 02:37:41 PM
....Sainsbury’s says no to replacement for faulty Hotel Chocolat gift card. Virgin refuses to refund credit on dead friend’s mobile phone. ...
Metric meter and imperial bills leave Scottish Power confused image
Source : Guardian [Read Article] Thursday 17th of August 2017 06:00:00 AM
.... The database and Scottish Power have updated their records and you will be rebilled for the past 12 months on the cheapest tariff. You are to receive a refund of £1,381 with 3% interest, plus £100 in goodwill. ...
Fitness First is last when it comes to cancelling gym membership image
Source : Guardian [Read Article] Tuesday 15th of August 2017 06:00:07 AM
.... Typically, cancellation instructions often fall through the net. Fitness First’s terms and conditions specify clearly that you can cancel within 14 days of joining and that it will refund any fees as long as it receives your cancellation notice within this time frame. ...
ENERGY customer delivered into safe hands after dire billing muddle  image
Source : Daily Express [Read Article] Monday 14th of August 2017 02:39:00 PM
.... . Shortly after that she cancelled her payments, unaware that power companies now must return surpluses, known as ‘credit refunds’. ...
I’ve reached the end of the line with GWR refund image
Source : Guardian [Read Article] Monday 14th of August 2017 06:00:35 AM
. I got caught up in huge delays on Great Western Railway services between London and Chippenham at the end of April that resulted in a hold-up of four hours, making me eligible for a full refund. ...
I'm buying a flat as I'm separating – can I reclaim the higher stamp duty? image
.... PF. A According to guidance on the higher rate of stamp duty by HM Revenue & Customs (HMRC), you will be able to claim a refund. ...
Tougher laws to protect 10 million Britons who book holidays online image
Source : Guardian [Read Article] Monday 14th of August 2017 05:30:34 AM
.... Abta hopes that the changes will provide clearer and stronger protections for holidaymakers, ensuring people who book holidays online enjoy the same rights as those who book with a traditional travel agent. The government is calling for better information to be provided when booking, ensuring holidaymakers’ rights to refunds are clearly set out, along with an extension to current protections to cover the millions of UK travellers who buy package holidays online. ...
Get the measure of a new appliance … in depth image
Source : Guardian [Read Article] Sunday 13th of August 2017 05:59:05 AM
....I believe this was not made clear in the information about the machine, but I feel stupid as I did not measure the depth. It looks ridiculous, protruding by about 6cm beyond the line of existing units and I am worried I will not be able to get a refund as it was my fault for not taking the correct measurements. ...
Bumped off an easyJet flight – even though I had checked in on time image
Source : Guardian [Read Article] Saturday 12th of August 2017 06:00:37 AM
....”. When Willing returned home and applied for the compensation he was due under the EU 261 rules, plus a refund of the extra flight and other expenses, he was astonished to be told by easyJet that it had no record of him being taken off the original flight, and as result it would not be paying him anything. ...
Sainsbury’s says no to replacement for faulty Hotel Chocolat gift card image
.... The tone changes when you go public. Sainsbury’s tells me it has offered you a goodwill gesture of a £25 refund plus £10, although this is only because you’re a loyal customer. ...
Breakthrough in leasehold scandal, plus cash grabs by Student Loans Company image
.... Miles Brignall reports. Virgin refuses to refund credit on dead friend’s mobile phone. ...
Virgin refuses to refund credit on dead friend’s mobile phone image
Source : Guardian [Read Article] Thursday 10th of August 2017 06:01:29 AM
....We discovered there was £271. 75 credit on the account, which I asked to be refunded since my friend is unlikely to use this. ...
Rentalcars.com drives me to the brink with US car hire surcharge image
Source : Guardian [Read Article] Wednesday 9th of August 2017 06:01:00 AM
.... I paid £35. 05 and bought non-refundable tickets to a concert in Cleveland and an overnight return ticket to Philadelphia on a Greyhound bus. ...
Related to :
Why are Britain’s banks blaming customers for online banking fraud? | Miles Brignall image
.... The bank boss – who as part of his role also runs the NatWest brand, which has 24 million retail customers – said he didn’t think the bank had “a duty of care” to victims. They should accept the blame and not expect automatic refunds, he argued. ...
Fast broadband service puts couple on a par with neighbours image
Source : Daily Express [Read Article] Monday 7th of August 2017 12:01:00 AM
....”. Perhaps it was good timing, maybe our intervention helped speed things up, either way the Huckles, who have a refund for the payments when there was no service and an extra free one on top, are delighted . ...
Student loans: graduates still face cash grabs of £300 a month image
Source : Guardian [Read Article] Saturday 5th of August 2017 06:00:04 AM
. Graduates who have paid off their student loans say they are continuing to have as much as £300 a month taken from their pay packets by the Student Loans Company, with some talking of two-year battles to obtain refunds. ...
Fitbit is giving me the runaround after their device burned my wrist image
Source : Guardian [Read Article] Saturday 5th of August 2017 06:00:04 AM
....On Fitbit’s advice I returned the product in its original packaging with the receipt. They then assured me that upon receiving the product they would provide a refund in full via wire transfer. ...
Workers who lost tribunal rights should have the chance to pursue their claims | Letters image
. You report that following last week’s supreme court decision the Ministry of Justice will refund employment tribunal fees charged since 2013 (Employment tribunal fees scrapped after supreme court rules them unjust, 27 July). ...
ESSATI garage doors victim vows to fight warranty “con” image
Source : Daily Express [Read Article] Monday 31st of July 2017 05:15:00 PM
.... . The Kellys faced complaints about Essati’s shoddy workmanship and have been accused of folding businesses and opening new ones under different names as the pressure mounted to honour refunds or repairs. ...
Pension withdrawal shock: Fury as thousands overcharged as HMRC apply wrong tax code  image
.... . Pension firm AJ Bell calculated thousands of savers could be owed tax refund worth £3,099 on an average withdrawal of £10,000. ...
Digital railcards could be just the ticket to avoid penalty fares image
Source : Guardian [Read Article] Saturday 29th of July 2017 05:59:43 AM
.... They then found the card as they pulled into Euston but staff refused to return the fine. Virgin also refused to refund their money, although passenger group Transport Focus later intervened after reading about the case and the traveller was finally reimbursed. ...
Elon Musk hands over first Tesla Model 3 electric cars to buyers image
Source : Guardian [Read Article] Saturday 29th of July 2017 04:59:50 AM
....The over half a million reservations are up from about 373,000 disclosed in April 2016. Customers pay $1,000 refundable deposits for the car, which is eligible for tax credits. ...
Pension savers owed £26MILLION as HMRC overcharges THOUSANDS accessing pots image
Source : Daily Express [Read Article] Thursday 27th of July 2017 02:21:00 PM
....Pensioners can now demand their money back. Recent calculations by provider AJ Bell estimates hundreds of thousands of people could be owed a tax refund worth £3,099 on an average withdrawal of £10,000. ...
Airbnb agrees to close reviews loophole after intervention by UK regulator image
....Currently, guests who decide to cancel their stay or leave early because the apartment or house is a bit of a dump cannot automatically leave a review. They are usually offered a refund – minus the Airbnb fee, which they lose – but then their booking is only shown as “cancelled”. ...
Lloyds to pay £300MILLION compensation to customers: Are YOU owed money? image
Source : Daily Express [Read Article] Thursday 27th of July 2017 11:28:00 AM
.... The banking giant admitted it didn't always do enough to understand customers’ circumstances to make sure their repayment plans were affordable. Following the involvement of the financial regulator, Lloyds will now refund all fees charged to customers for arrears management and broken payment arrangements over the seven years. ...
Ministers vow to end employment tribunal fees after court defeat image
Source : Guardian [Read Article] Wednesday 26th of July 2017 09:11:45 AM
.... The action was brought against the then lord chancellor and justice secretary, Liz Truss. The Ministry of Justice said it would take “immediate steps to stop charging fees in employment tribunals and put in place arrangements to refund those who have paid”. ...
Double glazing firm pledge refund – but couple still waiting to get money back image
.... . But although the company, registered as The Energy Saving Centre Limited, agreed to the refund, so far Susan is still waiting to get her money back. ...
Get Laid Beds and Tuffnells are giving me nightmares over my creaky bed image
....I bought a bedframe for £387 from a firm called Get Laid Beds, the price including delivery. Once assembled it creaked badly, but fortunately the firm was happy to take it back and offer a refund. ...
Moss Bros outfit delivery isn’t its strong suit image
Source : Guardian [Read Article] Saturday 22nd of July 2017 06:00:31 AM
....”. Moss Bros, after weeks of chasing by Fuller, offered a refund of her £617 order, but she says that doesn’t compensate for the distress caused. ...
MPs threatened with arrest after protest at Viagogo office in London image
Source : Guardian [Read Article] Thursday 20th of July 2017 04:48:26 PM
....”. West’s tickets have been cancelled by Sheeran’s promoter but Viagogo has refused to refund her any money. ...
Could you spot a fake Airbnb listing, plus what's so fishy about cans of tuna? image
....What can I do to spark EDF Energy into giving me my cash back?. GWR struggles to process refunds as customer service gets derailed. ...
Who should pay for multiple errors on Travel Trolley flight tickets? image
Source : Guardian [Read Article] Wednesday 19th of July 2017 06:00:12 AM
....It took another long phone call before it got it right. I’ve asked for a refund of the fee it charged as compensation for the time spent sorting out its mistakes. ...
Primark recalls men's flip-flops after carcinogenic chemical discovery image
....Primark has recalled thousands of pairs of flip-flops after discovering they contain a chemical that can cause cancer. The high street chain is recalling three colours – black, blue and khaki – from its men’s Cedar Wood State flip-flop range and offering customers a full refund. ...
Pensioner left shocked after price of monthly phone contract nearly doubled image
Source : Daily Express [Read Article] Monday 17th of July 2017 11:18:00 AM
. The shock change really worried the pensioner but she was left hanging on in vain for the refund she says that she was promised by Carefree Communications. ...
What can I do to spark EDF Energy into giving me my cash back? image
Source : Guardian [Read Article] Monday 17th of July 2017 06:00:43 AM
.... Unfortunately the sale has not progressed as I had hoped and with the house empty I stopped the direct debit. According to meter readings I am due £1,306 refund. ...
GWR struggles to process refunds as customer service gets derailed image
Source : Guardian [Read Article] Sunday 16th of July 2017 05:59:13 AM
. I have been trying to get a refund from GWR since February for a Super Off-Peak return ticket. ...
Could you spot a bogus Airbnb listing among the genuine ones? image
Source : Guardian [Read Article] Saturday 15th of July 2017 06:00:45 AM
....Any legal dispute would likely have focused on what security measures the site had put in place, and what ID checks it had done on the person who listed the fake website. Airbnb initially told Money that the company has removed the listing in question and was providing support – but no refund. ...
Argos and Asda apologise over 'exploding' glass tables image
Source : Guardian [Read Article] Wednesday 12th of July 2017 11:32:17 AM
....“We’d like to reassure customers that incidents like this are rare and all our products have to meet our high safety standards and pass extensive independent testing. We’re arranging a full refund and to deliver a new table set of her choice. ...
HMRC keeps chasing me for my late father’s tax bill, but I’ve paid it image
....HMRC eventually discovered that the payment was received without a reference number so it went into limbo. It has now refunded you the second payment and the interest, but you reckon you would still be out of pocket if you had not contacted the media. ...
It’s a testing time for BA passengers who lost out in IT chaos image
Source : Guardian [Read Article] Monday 10th of July 2017 06:00:06 AM
....BA’s well-publicised IT meltdown over the May half-term resulted in our flights being cancelled, and we had to abandon our family holiday to Sweden. The airline has refunded our flight costs and agreed to pay the EU-mandated compensation – €750. ...
The Goldcar golden rule … always take a photo when you return a hire car image
....The firm says “it can understand the customer’s frustration and we are sorry she had a bad experience”. It adds that “the charge was originally applied correctly but a refund should have been made when the customer supplied photographic evidence and we are sorry this did not happen. ...
How the wheels came off my complaint to Very image
Source : Guardian [Read Article] Tuesday 4th of July 2017 06:00:33 AM
.... Shop Direct, which owns Very, tells us: “We’ve contacted the customer to say sorry for the service they received in trying to resolve this issue. We have arranged for the customer to receive a full refund of the suitcase and sent £100 to reflect the inconvenience caused. ...
Generous Sainsbury’s makes a point about its evouchers image
Source : Guardian [Read Article] Monday 3rd of July 2017 06:00:04 AM
.... My request was rejected. I have been a loyal customer for decades and for such a small amount of refund Sainsbury’s has lost my custom. ...
Virgin Trains feels heat after blaming delays on drivers taking rest days image
....LMAO @VirginTrains how TF can your driver go AWOL?! #euston #getmetomanchester. Some Twitter users called on Virgin to refund Mifsud’s ticket. ...
Britons booking breaks online to get same protection as package holidays image
....50 per passenger protected. In the event that a travel provider goes out of business, the scheme promises holidaymakers a refund or a flight home. ...
We jumped ship after our child was banned from swimming pool image
Source : Guardian [Read Article] Friday 30th of June 2017 06:00:11 AM
....“It is something that should always be communicated by travel agents at the time of booking and Royal Caribbean are in the process of reminding their agent partners of this to help ensure this doesn’t happen again,” says a spokesperson. Unfortunately for you the company is unwilling to refund all or any of your booking costs, pointing out that you did not need to abandon the holiday. ...
RBS to cut hundreds of UK jobs in move to India image
Source : Guardian [Read Article] Sunday 25th of June 2017 03:48:43 PM
....MacGregor said: “It does pose the question, when it comes to regulation and risk, is this the right move for RBS?”. Small businesses were pushed to the brink of collapse to enable RBS to make a profit and, after years of pressure from campaigners, the bank set aside £400m to refund fees for customers of the now disbanded division. ...
Online shopping: How to tackle parcel delivery problems image
Source : Daily Express [Read Article] Sunday 25th of June 2017 01:54:00 PM
.... . You have the right to cancel and claim a full refund if it does not appear within that time. ...
BA debacle sees couple spend wedding night on an airport bench image
Source : Guardian [Read Article] Sunday 25th of June 2017 05:59:21 AM
....However, despite binding rules on compensation payouts for delayed flights and baggage, all the airlines involved initially absolved themselves from liability. Only after media involvement did BA refund the cost of the Turkish visas and offer a £200 e-voucher as goodwill. ...
Life swap … landlords are being given the chance to live like their tenants image
.... With average rents across the UK around £900 a month, the cap is likely to save people £450 – more in London. The government says the draft bill will “ban landlords and agents from requiring tenants to make any payments as a condition of their tenancy with the exception of the rent, a capped refundable security deposit, a capped refundable holding deposit and tenant default fees; and to cap holding deposits at no more than a week’s rent and security deposits one month’s rent”. ...
BA ruined our break – but it still won’t pay out! image
Source : Guardian [Read Article] Saturday 24th of June 2017 06:00:00 AM
.... The family, from Maidenhead, booked with BA, paying “over the odds” – about £750 each – because they didn’t want to compromise on quality, and took out travel insurance with the Post Office rather than a cheaper provider. BA was quick to refund the cost of the flights it cancelled and pay the compensation they were entitled to under EU law, but Sam says the airline and insurer have “washed their hands of us” when it comes to their accommodation. ...
I flew with Austrian Airlines between two high-security airports … without trace image
.... It insists it is a unique experience and that, although you and your luggage flew invisibly, security wasn’t compromised. It has since offered to refund the cost of the replacement ticket. ...
Is Booking.com breaking its ‘free cancellation’ pledge? image
Source : Guardian [Read Article] Sunday 18th of June 2017 06:00:04 AM
....com took the full sum (£1,500) of a ‘free cancellation, no deposit’ hotel booking and refused to back down. Luckily the hotel owner was onside and I was finally refunded. ...
REVEALED: 5 simple tricks to increase your pension and BEAT threatened cuts after election image
....46, compared to nothing on £10,000 of income over a year, according to calculations by pension provider AJ Bell. It's thought hundreds of thousands of people could be owed money back and savers have now been urged to check if they overpaid and turn to HMRC for a refund if the pension pot was used up, or their pension provider if there is still money left. ...
Norfolk emerges as dating fraud hotspot in regional scam standings image
Source : Guardian [Read Article] Thursday 15th of June 2017 11:01:53 PM
....4, the analysis found. Retail fraud happens when goods are ordered with no intention of paying, or when a fraudster tries to get a refund from stolen goods. ...
Why doesn’t Google play fair with my cancellation? image
Source : Guardian [Read Article] Tuesday 13th of June 2017 06:00:48 AM
....99 a month by direct debit. When I complained I was told its refund policy won’t cover the first three months of payments as it had been left “too long”. ...
Hard going with easyJet over compensation claim image
Source : Guardian [Read Article] Monday 12th of June 2017 06:00:18 AM
.... We received no help at the airport and had to book our own return flight, overnight accommodation and taxis to and from the airport. I claimed for these expenses and, eventually, after multiple emails, letters and phone calls, they were refunded in December last year. ...
Booking.com refused us any wriggle room despite its cancellation promise image
.... As a result I used Booking. com to reserve seven refundable rooms at the Copthorne Hotel in Slough, with a view to cancelling any we would not need when the final guest list was confirmed. ...
Deposit-free renting sounds good – or could tenants lose out? image
Source : Guardian [Read Article] Saturday 10th of June 2017 06:00:18 AM
.... Strictly speaking it isn’t an insurance policy, it’s more akin to a warranty. Instead of handing over a deposit you pay an initial fee equal to one week’s rent, which isn’t refundable. ...
Election 2017: Hung parliament WORST possible outcome for pensions, say experts image
...."We therefore need urgent clarity on whether this will be applied retrospectively – this would be particularly harsh given many savers will have had no idea the new allowance had been announced. "It would seem sensible to delay the cut until 2018, or at the very least allow anyone facing a tax charge to get a refund of their contributions. ...
Germany fears big losses over tax scandal image
Source : BBC [Read Article] Thursday 8th of June 2017 11:14:16 PM
....We may never really know the full extent of those practices; largely because they involved fiendishly complex transactions, which German media broadly divide into two kinds. In the first type, German banks and stockbrokers bought and sold shares for foreign investors in a way which allowed them to claim a tax refund for which they were not eligible. ...
REVEALED: This trick helps YOU to avoid thousands of pounds in pension tax  image
Source : Daily Express [Read Article] Thursday 8th of June 2017 01:49:00 PM
....Despite more than 100,000 withdrawals under pension freedoms every quarter since they were launched two years ago, only an average of 10,000 tax reclaims per quarter have been made. Savers have now been urged to check if they overpaid and turn to HMRC for a refund if the pension pot was used up, or their pension provider if there is still money left. ...
Court rules that Germany's nuclear tax is illegal image
Source : BBC [Read Article] Wednesday 7th of June 2017 11:26:23 AM
. Germany's energy utilities look set to receive refunds of billions of euros after the government's tax on their use of nuclear fuel rods was declared illegal by the country's top court. ...
The Crusader: Pledge is hopeful end to window saga image
Source : Daily Express [Read Article] Tuesday 6th of June 2017 10:50:00 AM
....If that fails to work the customer completes a GMC complaints form which gets the free process rolling. If a settlement is not achievable, an independent expert is called in, with their fee refunded to the party eventually deemed in the right. ...
Qatar row: What does it mean for travellers? image
Source : BBC [Read Article] Tuesday 6th of June 2017 08:09:08 AM
....Qatar Airways has suspended all flights to those four countries until further notice. Passengers with confirmed bookings with a travel date between 5 June and 6 July 2017, can get a full refund on any unused ticket. ...
A trip to Paris went off the rails when I needed a metro refund image
Source : Guardian [Read Article] Tuesday 6th of June 2017 06:00:15 AM
. I saw you managed to get a refund for a reader from the French train company SNCF after a five-month battle. ...
Qatar row: Economic impact threatens food, flights and football image
....Qatar Airways has already said it is cancelling its services to Saudi. It said: "All customers booked on affected flights to and from the Kingdom of Saudi Arabia will be provided with alternative options, including the option of a full refund on any unused tickets and free rebooking to the nearest alternative Qatar Airways network destination. ...
Suffered BA’s weekend from hell? Find out what compensation is on offer image
.... For long-haul flights, it’s £260 for delays between three and four hours, and £520 after that. According to the Civil Aviation Authority (CAA), anyone delayed for over five hours can get a refund on the flight if they don’t want to fly any more. ...
Royal Mail’s Keepsafe just let our mail pile up on the doormat image
Source : Guardian [Read Article] Sunday 4th of June 2017 06:00:16 AM
....The first time we thought it was a one-off mistake. We complained and Royal Mail refunded our money (£14). ...
BA delays: Airline changes advice over claims for expenses image
Source : BBC [Read Article] Friday 2nd of June 2017 10:02:41 AM
....However, the ABI contacted the airline earlier in the week pointing out that the initial claim should be to the airline, and only if that was unsuccessful would some policies pay out for these costs. A payout from the airline means passengers are more likely to get the full refund, rather than be liable for an insurer's excess. ...
British Airways should come clean about computer chaos image
Source : Guardian [Read Article] Tuesday 30th of May 2017 05:52:44 PM
....The ambiguity around the weekend’s IT meltdown extends to compensation. In his video message, Cruz told travellers they would be offered full refunds. ...
Get to know flight claim ground rules for delayed flights image
Source : Daily Express [Read Article] Tuesday 30th of May 2017 04:47:00 PM
.... . He said: “BA cannot get away with simply refunding passengers and we are preparing for a busy week helping passengers recover compensation. ...
British Airways owner loses £170m in value after IT meltdown image
Source : Guardian [Read Article] Tuesday 30th of May 2017 09:01:05 AM
....co. uk, said: “If you’ve paid out for seats in premium economy cabins or chosen to fly with a different airline, you’re still entitled to a full refund of your original ticket, plus compensation under EU legislation. ...
BA - what are my rights?  image
Source : BBC [Read Article] Monday 29th of May 2017 02:03:20 PM
.... . "We are refunding or rebooking customers who suffered cancellations on to new services as quickly as possible and have also introduced more flexible rebooking policies for anyone who was due to travel on Saturday, Sunday, today [Monday] and Tuesday who no longer wishes to fly to-from Heathrow or Gatwick," they add. ...
British Airways could face £100m compensation bill over IT meltdown image
....James Walker, chief executive of free flights compensation claim site Resolver, said BA handled about 120,000 passengers a day in and out of Heathrow and Gatwick alone, indicating a bill of close to £50m for delays of more than three hours under EU-backed compensation rules. About half of those passengers were likely to be entitled to meals and accommodation while waiting for delayed flights and a number will have sought a refund or decided to avoid using BA as a result of a “loss of trust”. ...
Five questions for BA  image
Source : BBC [Read Article] Sunday 28th of May 2017 10:59:40 AM
....". BA says: "Customers on flights that have been cancelled can claim a full refund or rebook to a future date for travel up until the end of November 2017. ...
PayPal refused to listen when eBay buyer returned item in pieces image
Source : Guardian [Read Article] Sunday 28th of May 2017 06:00:02 AM
....Clearly, whoever dealt with your case at PayPal had not looked at the photos. It looks as though the buyer had used it, it broke down, and they decided to try and get PayPal to issue a refund rather than fix it. ...
British Airways: Chaos continues at Heathrow image
Source : BBC [Read Article] Sunday 28th of May 2017 12:20:08 AM
....On Saturday passengers described "chaotic" scenes at the airports, with some criticising BA for a lack of information. The airline apologised and said it was refunding and rebooking customers. ...

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