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....co. uk, said: “It’s sad but not surprising that Swinton are joining the many high street banks in shrinking their branch network to focus on digital and phone customers. ... [Read full article on Guardian ]
Wednesday 26th of April 2017 06:06:32 PM
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Swinton insurance cuts 900 jobs as customers switch to online image
Source : Guardian [Read Article] Wednesday 26th of April 2017 06:06:32 PM
....co. uk, said: “It’s sad but not surprising that Swinton are joining the many high street banks in shrinking their branch network to focus on digital and phone customers. ...
BT's £1.2bn Champions League splurge is price of staying in Sky game image
....7bn takeover by Rupert Murdoch’s 21st Century Fox, did not look to submit a knockout Champions League bid because it was keeping its powder dry. Neither BT or Sky can afford to lose out in the next auction because the rights to the top tier of English football have become so umbilically linked to the success of their battle for TV, broadband, mobile and phone customers. ...
Energy bills to rise up to 28% for thousands in UK as fixed contracts end image
Source : Guardian [Read Article] Wednesday 15th of February 2017 02:23:09 PM
....Mobile phone users are also facing more expensive bills in the coming months, following the rise in inflation. Vodafone, EE and O2 have said millions of mobile phone customers will face inflationary mid-contract price rises in the next couple of months. ...
Singapore to shut down 2G network image
Source : BBC [Read Article] Thursday 8th of December 2016 11:44:57 PM
. Tens of thousands of mobile phone customers in Singapore will need to find a new option as the city plans to shutdown its 2G phone network in April 2017. ...
Suicide Squad helps drive strong sales at Time Warner image
Source : BBC [Read Article] Wednesday 2nd of November 2016 12:52:41 PM
.... . The tie-up would combine AT&T's distribution network, which includes 130 million mobile phone customers and 25 million pay-TV subscribers, with content from the Warner Brothers film studios and the cable TV channels HBO, the Cartoon Network and CNN. ...
US to examine AT&T deal to buy Time Warner image
Source : BBC [Read Article] Sunday 23rd of October 2016 09:04:36 PM
....Senator Mike Lee, the Republican who chairs the antitrust subcommittee, said the deal would "potentially raise significant antitrust issues, which the subcommittee would carefully examine". The biggest merger to be announced this year would combine AT&T's distribution network, which includes 130m mobile phone customers and 25m pay-TV subscribers, with content from the Warner Brothers film studios and the cable TV channels HBO, the Cartoon Network and CNN. ...
Our struggle to get a train ticket refund is Virgin on the ridiculous image
Source : Guardian [Read Article] Tuesday 19th of April 2016 06:00:15 AM
.... I sent off my tickets and delay repay form, and got an email in January saying a cheque would posted out within 21 days. Three months later, I still haven’t received it, and every time I phone customer services (five times so far) I get a different story. ...
Not connected? Britain’s worst mobile, broadband and TV providers REVEALED image
Source : Daily Express [Read Article] Wednesday 30th of March 2016 03:06:00 PM
.... At the other end of the scale, the firms with the happiest customers were Tesco for mobile, with just one complaint for every 100,000, and Virgin Media for landline phone services with five for every 100,000. Sky had the least complaints for both broadband and pay TV services, with six and one for every 100,000 respectively - the firm also had the second happiest landline phone customers. ...
Switching mobile networks to be made easier image
Source : Guardian [Read Article] Wednesday 23rd of March 2016 03:23:28 PM
. Mobile phone customers will not have to organise their own move to a new provider under proposals designed to make it easier for people to switch. ...
It's Sky high as pay-TV giant raises prices again image
Source : Guardian [Read Article] Monday 21st of March 2016 04:09:06 PM
....In 2015 the company was criticised for slipping out details of big price rises on 18 March, the day of the budget, as part of its requirement to give TV customers sufficient notice ahead of them taking effect in June. It then increased its line rental for phone customers in December. ...
Virgin Media reveals 38% leap in profits after record customer growth image
Source : Guardian [Read Article] Tuesday 16th of February 2016 04:52:26 PM
....Virgin Media’s results showed its best broadband performance for more than five years, with 69,000 UK internet customers added on a net basis in the final three months of 2015 – the highest since the beginning of 2010. Fixed-line telephone customer numbers rose strongly, up 56,000 in the fourth quarter, and by 94,000 for the whole year, helping the group notch up a record 99,000 additional customers overall in the UK in 2015. ...
Millions could see mobile phone bills frozen under Three-O2 merger plans image
Source : Telegraph [Read Article] Wednesday 3rd of February 2016 09:20:42 PM
. Tens of millions of mobile phone customers in Britain could see their bills frozen as part of a plan by Hutchison to gain approval for its £10. ...
BT hires 1,000 UK call-centre staff in pledge to improve poor customer service image
.... . BT, which has ten million broadband and phone customers, was ranked one of the most-dreaded companies to try and contact in a recent survey of 7,000 Britons by the consumer group, Which? . ...
Millions of letters go unanswered for three weeks or more by taxman image
Source : Telegraph [Read Article] Saturday 7th of November 2015 12:00:19 PM
.... . The problems have surfaced after a group of MPs criticised the taxman's "worse" than "abysmal" telephone customer service and demanded a series of improvements. ...
Sky leaves customers blue with line rental increase image
Source : Guardian [Read Article] Monday 5th of October 2015 02:23:56 PM
....Sky is to increase the cost of its landline and other telecoms charges just five months after it increased the cost of watching its TV packages. From 1 December Sky’s phone customers will see their line rental increase from £16. ...
Taking Openreach out of BT could backfire, warns Ed Vaizey image
Source : Telegraph [Read Article] Wednesday 30th of September 2015 10:02:38 PM
.... Mr Vaizey’s views are likely to disappoint Sky and TalkTalk, which have campaigned for an independent Openreach - the part of BT that runs the UK’s broadband network. Both rely on regulated wholesale access to the network to serve their broadband and telephone customers. ...
Mobile phone customers facing bill shock as Ofcom triples spectrum charges for operators image
. Mobile phone customers could see their bills rise after the telecoms regulator hiked the fees it will charge operators to use Britain’s airwaves. ...
BT should be stripped of Openreach says Chris Bryant image
Source : Telegraph [Read Article] Sunday 23rd of August 2015 03:21:22 PM
.... The intervention will be welcomed by rivals Sky and TalkTalk, which are campaigning for an independent Openreach. Both rely on regulated wholesale access to the network to serve their broadband and telephone customers. ...
Switching mobile phone firms must be simpler, says Ofcom image
Source : Telegraph [Read Article] Wednesday 29th of July 2015 08:00:40 AM
.... . • BT home phone customer? You could be paying hundreds for a £10 phone . ...
Here's proof that phantom calls CAN be added to your phone bill  image
Source : Telegraph [Read Article] Tuesday 7th of July 2015 07:32:35 AM
.... . But evidence is emerging that this widespread problem is not phone customers' declining memories. ...
EE fined £1m by Ofcom for misleading customers image
Source : Guardian [Read Article] Friday 3rd of July 2015 07:40:00 AM
....EE, whose brands include Orange and T-Mobile, sent letters to customers that did not inform them of their right to take a complaint to alternative dispute resolution (ADR) after eight weeks. If mobile phone customers are unhappy with the way their operator is handling a complaint earlier than eight weeks into the dispute, they can write a “deadlock letter” giving notice that they intend to seek an independent judgment. ...
Dixons Carphone teams up with mobile network Sprint to open US stores image
Source : Telegraph [Read Article] Thursday 2nd of July 2015 06:53:30 AM
.... . Under the deal, announced this morning, Dixons Carphone’s Connected World Services division will open and manage the Sprint-branded stores, lending its retail expertise to the US carrier, which has 57 million mobile phone customers in the US. ...
The mobile, TV and broadband companies most open to haggling image
Source : Telegraph [Read Article] Friday 26th of June 2015 06:38:03 AM
. Broadband, television or mobile phone customers could be overpaying by £267 a year if they fail to haggle when they buy or renew subscriptions, new research suggests. ...
Scam warning over bogus bank text messages image
Source : Guardian [Read Article] Tuesday 9th of June 2015 03:52:15 PM
....FFA UK is advising consumers who are asked to call a number in a text message to call their bank on a number they trust – such as the one on the back of a card. It says that a bank will never phone customers to ask for a four-digit pin or online password, even by tapping them into the telephone keypad, or ask them to update personal details by following a link in a text message. ...
Loophole: get two-for-one cinema tickets all year – by spending just £2  image
.... . This replaced the popular Orange Wednesdays after EE ended its 12-year promotion that provided free cinema tickets to its mobile phone customers. ...
Inflation may be at zero – but many household costs remain on the rise image
Source : Guardian [Read Article] Wednesday 1st of April 2015 05:00:09 AM
.... Wigs are available from the NHS but patients are charged for them unless they qualify for financial help. Mobile phone customers with O2 who pay a monthly tariff will see their bills increase from April – up by 1. ...
No mobile phone signal? You still have to pay image
Source : Telegraph [Read Article] Tuesday 31st of March 2015 08:33:14 AM
. Fees of up to £800 are being routinely applied to mobile phone customers who need to end their contracts early because of poor signals or faults with the handset. ...
Virgin broadband customers told: we're moving you to TalkTalk and you'll lose your email image
.... . Virgin Media is in the process of transferring 100,000 non-cable broadband and home phone customers to TalkTalk. ...
Samsung profits fall as smartphone sales splutter image
Source : Telegraph [Read Article] Thursday 29th of January 2015 11:17:40 AM
. Samsung has announced its first annual earnings decline in three years as smartphone customers turn to Apple and low-cost rivals. ...
Blinkbox: Tesco sells its video on demand service — but what is it and why did Tesco own a Netflix rival? image
....But despite aggressive promotion, the plan did not seem to work. TalkTalk will now fold the service in with its other TV offerings, and Tesco broadband and phone customers will also be rolled over into TalkTalk plans. ...
TalkTalk to shutter loss-making Blinkbox Movies service image
Source : Telegraph [Read Article] Thursday 8th of January 2015 12:40:56 PM
.... . While Tesco’s broadband and home phone customers will add to TalkTalk’s sales and profits almost immediately, reaping benefits from Blinkbox will take until the end of the year, the company said. ...
EE to end Orange Wednesdays cinema offer image
Source : Telegraph [Read Article] Thursday 11th of December 2014 05:57:32 PM
. EE is axing its Orange Wednesdays promotion that provides free cinema tickets to its mobile phone customers. ...
T-Mobile: prove you suffer blackspots seven times a day for refund image
Source : Telegraph [Read Article] Friday 5th of December 2014 10:15:34 PM
. Mobile phone customers have been told to prove their handset loses signal at least seven times a day before they can claim compensation. ...
Families pay the price of superfast broadband image
Source : Independent [Read Article] Saturday 1st of November 2014 12:00:00 AM
....TalkTalk is the latest firm to announce a set of price rises. From 1 December, TalkTalk home phone customers will pay £16. ...
New mobile proved to be the wrong number image
Source : Daily Express [Read Article] Wednesday 8th of October 2014 01:24:00 PM
. As a pay-as-you-go mobile phone customer, Trevor was persuaded to switch to a cheaper £11-a-month Vodafone contract using a new smartphone. ...
Source : Daily Express [Read Article] Wednesday 8th of October 2014 01:24:00 PM
. As a pay-as-you-go mobile phone customer, Trevor was persuaded to switch to a cheaper £11-a-month Vodafone contract using a new smartphone. ...
Phones 4u pre-orders: what do I do if I ordered an iPhone this weekend? image
Source : Independent [Read Article] Monday 15th of September 2014 08:36:59 AM
....The Phones 4u website (which offers an apology from “the heartbroken Phones4u Team”) lists several numbers to call including the company’s customer service line (0844 8712253). The closure of the chain, which is due to mobile operators’ ambitions to sell directly to consumers, will also affected Dialaphone customers, which was acquired by Phones 4u in 2008. ...
BT to put prices up for home phone and broadband customers by 6.49% image
Source : Guardian [Read Article] Friday 22nd of August 2014 11:04:00 PM
....". From December BT phone customers will being paying more than £200 a year in landline charges alone, although they can reduce this to £170 if they prepay for the year. ...
EE first and Vodafone last in mobile phone tests image
Source : BBC [Read Article] Monday 18th of August 2014 11:00:08 PM
...."Regular independent testing of our network shows that our customers are experiencing a significantly improving network every day due to our massive ongoing investment," she said. Last week research from Ofcom showed EE had the best services across the UK, while Vodafone has the worst quality of calls for mobile phone customers in rural areas. ...
A government ruled for net neutrality. Too bad it wasn't your government image
....Chile's telecommunications regulator, the Subsecretaria de Telecomunicaciones, recently imposed some short-term pain on some of the nation's internet users, hoping to ensure a long-term gain: Chileans' ability to make their own choices about how they want to use the internet. Mobile carriers had wanted to partner with giant internet services (including Facebook and Google) to offer what they call "zero-rating" connections: an increasingly common arrangement in which mobile phone customers got no-cost mobile data as long as they used those specific services. ...
O2 hiking airtime prices  despite Ofcom ruling image
Source : Guardian [Read Article] Friday 9th of May 2014 06:00:02 AM
.... As long as any restrictions are made clear in the contract and at the point of sale they are allowable – and O2 has been clever. It has always been the case that mobile phone customers would have to pay any outstanding costs of their handset if they cancelled a contract early, unless they cancelled because an unexpected price rise was to their "material detriment". ...

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