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....First MTR will take over the franchise from Stagecoach on 20 August, during a period of major disruption on South Western, with fewer trains running during the upgrade of its London Waterloo terminus. The transport minister Paul Maynard said: “This multimillion-pound investment in a new fleet of British-built trains is excellent news for South West passengers and the British economy. ... [Read full article on Guardian ]
Tuesday 20th of June 2017 09:01:04 AM
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.... Two days later I tried to check in online for my return flight, but couldn’t. At the airport I was told my reservation had been cancelled as I had missed the outbound flight, so they had removed my name from the return passenger list. ... [Read full article on Guardian ]
Wednesday 21st of June 2017 06:00:22 AM
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....The report suggested the promises of Govia Thameslink Railway, which won the franchise with the cheapest offer, were unlikely to succeed given an “exceptionally high number of committed obligations” and a lack of staff to do the job during a period of major upheaval to other parts of the network. “The system cannot possibly work to passengers’ satisfaction with these components in this state. ... [Read full article on Guardian ]
Thursday 22nd of June 2017 09:33:08 AM
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.... They were told all flights were being cancelled and that they should leave and try to rebook. It later emerged that the IT failure forced the airline to cancel a total of 726 flights over three days, which left at least 75,000 passengers stranded. ... [Read full article on Guardian ]
Saturday 24th of June 2017 06:00:00 AM
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Latest Finance News related to Passenger

BA ruined our break – but it still won’t pay out! image
Source : Guardian [Read Article] Saturday 24th of June 2017 06:00:00 AM
.... They were told all flights were being cancelled and that they should leave and try to rebook. It later emerged that the IT failure forced the airline to cancel a total of 726 flights over three days, which left at least 75,000 passengers stranded. ...
Southern tried to run too many trains on poor infrastructure: report image
Source : Guardian [Read Article] Thursday 22nd of June 2017 09:33:08 AM
....The report suggested the promises of Govia Thameslink Railway, which won the franchise with the cheapest offer, were unlikely to succeed given an “exceptionally high number of committed obligations” and a lack of staff to do the job during a period of major upheaval to other parts of the network. “The system cannot possibly work to passengers’ satisfaction with these components in this state. ...
I flew with Austrian Airlines between two high-security airports … without trace image
.... Two days later I tried to check in online for my return flight, but couldn’t. At the airport I was told my reservation had been cancelled as I had missed the outbound flight, so they had removed my name from the return passenger list. ...
Derby-based Bombardier beats German rival to £900m train contract image
Source : Guardian [Read Article] Tuesday 20th of June 2017 09:01:04 AM
....First MTR will take over the franchise from Stagecoach on 20 August, during a period of major disruption on South Western, with fewer trains running during the upgrade of its London Waterloo terminus. The transport minister Paul Maynard said: “This multimillion-pound investment in a new fleet of British-built trains is excellent news for South West passengers and the British economy. ...
BA cabin crew call two-week strike in July over pay dispute image
Source : Guardian [Read Article] Friday 16th of June 2017 01:51:16 PM
....Crew have walked out for a total of 26 days to date, since the row erupted in January over what the union had branded “poverty pay”. So far, the airline has ridden out the action, and said that all booked passengers had travelled to their destinations regardless. ...
UK attracts record overseas tourists after pound's Brexit slide image
Source : Guardian [Read Article] Friday 16th of June 2017 11:47:05 AM
....2bn, up 14%. Chinese visitors shopping for bargains in London have helped luxury goods companies, but tourism body Visit Britain said the biggest increase in long-haul passengers has been from North America. ...
IT meltdown has cost British Airways £80m so far, says Willie Walsh image
Source : Guardian [Read Article] Thursday 15th of June 2017 12:32:01 PM
. The system meltdown that left 75,000 British Airways passengers stranded at the start of the May half-term holiday cost the airline £80m, shareholders have been told. ...
Apple chief: driverless car venture is ‘the mother of all AI projects’ image
....David Bailey, a motor industry expert at Aston University in Birmingham, said Apple’s ability to come up with user-friendly products, such as the iPhone, iPad and iPod, could give it an edge over rivals. “They can offer a number of things such as the software systems that enable the tech to function but also making that extremely friendly for a passenger in a way that other tech companies haven’t been able to do. ...
EasyJet offers private jet experience at Luton – without the private jet image
. EasyJet passengers can now travel like billionaires – at least to as far as the steps of the plane – following the launch of a new venture to allow the airline’s customers to use the private jet terminal and facilities at Luton airport. ...
British Airways looks to Capita to run call centres after IT meltdown image
Source : Guardian [Read Article] Tuesday 13th of June 2017 12:04:02 PM
....Under the agreement, Capita, an outsourcing group that has had its own public relations disasters in the past with its management of London’s congestion charge and NHS administration, would take over the almost 10m calls a year made to BA staff in Newcastle upon Tyne and Manchester. Questions were asked about cost-cutting at British Airways after a system meltdown left 75,000 passengers stranded over a May bank holiday weekend, with unions highlighting the hundreds of skilled staff who had been made redundant in recent years. ...
Plane makes emergency landing in Sydney after hole appears in engine image
Source : Guardian [Read Article] Tuesday 13th of June 2017 11:30:43 AM
....30pm on Sunday evening but pilots reported problems about an hour into the journey. It returned to Sydney where it landed safely and passengers were evacuated with no injuries, according to China Eastern Airlines. ...
Waymo ditches futuristic self-driving bubble car for … a minivan image
Source : Guardian [Read Article] Tuesday 13th of June 2017 10:39:29 AM
....The Waymo designers said: “The Pacifica minivans are equipped with our latest generation of custom-built radar, LiDAR and vision systems and an all-new AI compute platform, so they can see even further and sharper. They can also reach full speed (where the Firefly is limited to 25mph), and the interior is equipped with creature comforts that passengers expect in their vehicles today — which makes our initial fleet of 600 self-driving minivans a perfect fit for our early rider programme. ...
German authorities free Britons detained after easyJet flight diverted image
....”. Nine people received medical treatment after all 151 passengers were evacuated from the Airbus 319 aircraft using emergency slides. ...
British Airways cabin crew suspend four-day strike image
Source : BBC [Read Article] Saturday 10th of June 2017 11:40:18 AM
...."Punishing staff for using legitimate industrial means to reach a wage deal is a culture that Unite cannot accept," it added. It comes after the airline suffered an IT failure which left 75,000 passengers stranded over the bank holiday weekend. ...
Leaked Uber sex memo throws new spotlight on frat-house culture image
Source : Guardian [Read Article] Friday 9th of June 2017 11:21:33 AM
.... It recently fired 20 employees following a sexual harassment investigation and fired a top executive that obtained the medical records of a woman who was raped by an Uber driver, after journalists learned of the incident. Meanwhile the company has been embroiled in a legal fight with Google’s former self-driving car company Waymo, failed to help when a female Uber driver was assaulted by passengers and underpaid New York City drivers by millions of dollars. ...
Willie Walsh: 'I think some of the criticism of BA has been unfair' image
.... yet. It has been a busy couple of weeks for Walsh, since the bank holiday weekend meltdown of BA’s computer systems – evidently the result of a slip by a technician – that left planes grounded and tens of thousands of passengers’ holiday plans in tatters. ...
Flybe promises overhaul after £20m loss image
Source : BBC [Read Article] Thursday 8th of June 2017 08:00:13 AM
....3% to 12. 7 million seats, but passenger numbers only rose 7. ...
Electric cars accelerate past 2m mark globally image
Source : Guardian [Read Article] Wednesday 7th of June 2017 01:06:40 PM
....The growth globally indicated a “rapid market evolution” in electric cars, the IEA said, but it cautioned that they made up only 0. 2% of all passenger cars. ...
Qantas executive says Qataris won't be allowed on flights via Dubai after UAE ban image
....Several Middle Eastern countries, including Saudi Arabia, Egypt and the United Arab Emirates, cut ties with the tiny Gulf state on Monday over what they say is Qatar’s support for terrorism, a claim Qatar vehemently denies. The United Arab Emirates had already said Qatari nationals would not be allowed to enter the country or cross its points of entry, although the practical effects on airline passengers had been unclear until now. ...
How many boxes? image
Source : BBC [Read Article] Tuesday 6th of June 2017 11:02:23 PM
....Perhaps surprisingly only a fraction of air cargo is actually carried in specialised air freighters. Most of it - 95% at Heathrow - is carried in the bellies of passenger aircraft and that can boost an airline's revenues between 5-20%. ...
Airline bosses: we must apologise immediately for BA-style crises image
Source : Guardian [Read Article] Tuesday 6th of June 2017 07:02:04 PM
. Airline bosses should apologise instantly, roll up their sleeves and join the passengers next time they suffer a British Airways-style PR crisis, executives have advised. ...
European commission will set out plan to tackle air traffic control strikes image
.... He said: “No one wants to take the right of strike away. We just want to minimise the disruption for passengers. ...
Qatar row: What does it mean for travellers? image
Source : BBC [Read Article] Tuesday 6th of June 2017 08:09:08 AM
....Those countries have now closed their airspace to the country's flag carrier, Qatar Airways. So what should passengers do?. ...
Rise of the machines: who is the ‘internet of things’ good for? image
Source : Guardian [Read Article] Tuesday 6th of June 2017 04:30:13 AM
....In San Francisco, a young engineer hopes to “optimise” his life through sensors that track his heart rate, respiration and sleep cycle. In Copenhagen, a bus running two minutes behind schedule transmits its location and passenger count to the municipal traffic signal network, which extends the time of the green light at each of the next three intersections long enough for its driver to make up some time. ...
Virgin plane evacuated in Albury and passenger arrested after note reportedly found image
....”. It took less than five minutes for passengers to clear the 68-seater plane through the exits. ...
Donald Trump unveils plan to privatize 'antiquated' air traffic control system image
....Trump told an audience in the east room that included his daughter, Ivanka, and son-in-law, Jared Kushner, that the US air traffic control system was designed when roughly 100,000 people flew each year. The US is now approaching nearly 1bn passengers annually. ...
Trump to privatise air traffic control image
Source : BBC [Read Article] Monday 5th of June 2017 06:42:18 PM
....Representative Nancy Pelosi, who leads Democrats in the House, called the idea a "tired Republican plan that both sides of the aisle have rejected". "Selling off our Air Traffic Control system threatens passenger safety, undermines the FAA's ongoing modernisation, jeopardises access to rural airports and adds to the deficit," she said in a statement. ...
BA meltdown: switching off and on again may have caused IT crisis image
Source : Guardian [Read Article] Monday 5th of June 2017 06:10:50 PM
. British Airways has ordered an independent investigation into the systems meltdown that left 75,000 passengers stranded over the bank holiday weekend. ...
British Airways says IT chaos was caused by human error image
Source : BBC [Read Article] Monday 5th of June 2017 05:58:37 PM
. The boss of British Airways' parent company says that human error caused an IT meltdown that led to travel chaos for 75,000 passengers. ...
Suffered BA’s weekend from hell? Find out what compensation is on offer image
. As a computer outage in British Airways’ systems caused chaos in airports last weekend, thousands of passengers faced havoc just when they were looking forward to a break. ...
For BA, a £100m compensation bill could be just the start image
Source : Guardian [Read Article] Saturday 3rd of June 2017 02:59:09 PM
....But just as Sutherland was coming off the M4 at 9. 30am, something was going haywire in BA’s nerve centre: a power outage that would mean Sutherland, and 75,000 other passengers, would get no further than the departure lounge. ...
BA delays: Automatic compensation urged by consumer group image
Source : BBC [Read Article] Friday 2nd of June 2017 11:41:04 PM
....British Airways should automatically compensate thousands of customers who were caught up in disruption last weekend, says consumer group Which?. It said such a move would "reduce the burden" on passengers who could instead go to claims companies which would take a cut of any payouts. ...
British Airways cabin crew vote for more strike action image
Source : BBC [Read Article] Friday 2nd of June 2017 06:17:45 PM
....Unite said the action is about benefits not being reinstated for crew who took part in earlier industrial action. The news ends a turbulent week for BA, which suffered an IT failure which left 75,000 passengers stranded over the bank holiday weekend. ...
BA chaos: why I’m flying the flag for the new arbitration scheme image
Source : Guardian [Read Article] Friday 2nd of June 2017 11:14:07 AM
.... Judged by my experience, BA’s position seems to be that it will make payments arising from the computer failure, but only where people assert the claim. EU rules mean most passengers will receive between €250 and €600 depending on the length of the affected flight. ...
BA delays: Airline changes advice over claims for expenses image
Source : BBC [Read Article] Friday 2nd of June 2017 10:02:41 AM
....BA has now updated the language, removing any reference to insurance. Saturday's IT fiasco grounded hundreds of flights and disrupted the travel plans of tens of thousands of passengers around the world. ...
British Airways cabin crew to hold four-day strike over pay dispute image
. Cabin crew at British Airways have announced they will hold a four-day strike later this month, compounding the problems for the beleaguered airline which stranded 75,000 passengers at the weekend after an IT meltdown. ...
ViaSat-2: Satellite goliath goes into orbit image
Source : BBC [Read Article] Friday 2nd of June 2017 01:12:24 AM
.... . Airlines are currently in a headlong rush to equip their fleets with connections that will allow passengers to use their mobile devices in mid-air. ...
Southern rail drivers suspend overtime ban in long-running dispute image
Source : Guardian [Read Article] Thursday 1st of June 2017 05:14:41 PM
. An overtime ban by drivers that was set to cause major disruption for Southern rail passengers from Sunday onwards has been suspended for two weeks. ...
Willie Walsh praises British Airways bosses after IT meltdown image
Source : Guardian [Read Article] Thursday 1st of June 2017 04:25:02 PM
. Willie Walsh, the chief executive of British Airways parent company IAG, has praised BA bosses for “doing everything possible” after the IT meltdown that left 75,000 passengers stranded over the bank holiday weekend. ...
Revealed: chocolate and drinks shrink since Brexit vote with no price drop image
....In this scenario, the port explained, “the UK would have to conclude bilateral visa agreements with third countries, which would complicate the visa controls for the French police”. The port’s representatives added that “given the massive amount of passenger traffic that runs through the port, the French police would not be able to deal with all the exceptions”. ...
Power surge? image
Source : BBC [Read Article] Thursday 1st of June 2017 11:43:36 AM
. It is one of the worst IT meltdowns to hit British Airways in recent memory - thousands of passengers had flights disrupted or cancelled at the weekend and there were chaotic scenes at London's Heathrow and Gatwick airports. ...
Another Uber executive quits but losses improve image
Source : BBC [Read Article] Thursday 1st of June 2017 11:41:41 AM
....4bn. In 2016, the company carried 700 million passengers in more than 70 countries, booked $20bn in rides and generated $6. ...
Walsh backs BA boss after computer chaos image
Source : BBC [Read Article] Thursday 1st of June 2017 11:25:25 AM
...."Clearly we will do everything we can to make up [for] the disruption they suffered," Mr Walsh said. Saturday's IT meltdown grounded hundreds of flights and disrupted the travel plans of tens of thousands of passengers around the world. ...
School buses boost FirstGroup profits image
Source : BBC [Read Article] Thursday 1st of June 2017 09:41:43 AM
....8m. The Aberdeen-based group also saw bus passenger revenues fall 0. ...
BA's owner launches new trans-Atlantic budget airline image
Source : BBC [Read Article] Wednesday 31st of May 2017 11:03:01 PM
....Tickets have been on sale since March and IAG said it sold 100,000 in the first month. BA has been at the centre of controversy following a disastrous computer crash that stranded 75,000 passengers over the weekend. ...
British Airways IT failure caused by 'uncontrolled return of power' image
Source : Guardian [Read Article] Wednesday 31st of May 2017 05:35:50 PM
....The IT shutdown that led to chaos for British Airways was caused by an “uncontrolled return of power” following an outage that physically damaged servers at its data centre, the airline has said. About 75,000 passengers were affected as flights were cancelled following the incident on Saturday morning. ...
Outrage as Emirates tells cabin crew to remove Taiwan flag pins image
Source : BBC [Read Article] Wednesday 31st of May 2017 07:47:41 AM
....Crew were told to wear China's flag instead, but this directive was later withdrawn. Flag pins show passengers the nationality and languages of crew. ...
Passengers still without bags after British Airways IT meltdown image
Source : Guardian [Read Article] Tuesday 30th of May 2017 07:34:08 PM
. British Airways is still struggling to return baggage to passengers as it attempts to salvage its battered reputation and investigate the cause of a computer system outage that left 75,000 people stranded at the weekend. ...
Sir Stelios Haji-Ioannou pledges to give half of £2bn fortune to charity image
....Haji-Ioannou was 28 years old when he founded easyJet in 1995, leasing two Boeing 737-200 aircraft in a bid to create a low-cost rival to traditional flag-carrier airlines such as British Airways. The business has since grown to become the second-largest carrier in Europe behind Ryanair in passenger numbers. ...
Ryanair makes £1.1bn profit despite cutting fares image
Source : Guardian [Read Article] Tuesday 30th of May 2017 06:21:29 PM
....Ryanair announced a record annual profit on Tuesday in a vindication of its strategy of cutting fares to boost market share, and said it planned to turn up the heat further on rivals. Its warning to competitors came as British Airways was counting the cost of its huge IT failure last weekend that left 75,000 passengers stranded. ...
British Airways should come clean about computer chaos image
Source : Guardian [Read Article] Tuesday 30th of May 2017 05:52:44 PM
.... So let us offer a few pointers. On 18 July last year, delays of up to four hours greeted BA passengers at Heathrow and Gatwick. ...
British Airways IT failure: experts doubt 'power surge' claim image
Source : Guardian [Read Article] Tuesday 30th of May 2017 05:14:01 PM
....The airline industry is notorious for running outdated infrastructure long after standards have improved. In December, for instance, it was revealed that passenger booking systems used by multiple airlines were easy prey for hackers. ...
Get to know flight claim ground rules for delayed flights image
Source : Daily Express [Read Article] Tuesday 30th of May 2017 04:47:00 PM
.... . Coby Benson, flight delay manager at solicitors Bott & Co, said BA passengers with cancelled flights should be eligible for compensation: “We do not consider last weekend to be an extraordinary circumstance. ...
Emergency landing: how airlines can recover from a PR disaster image
Source : Guardian [Read Article] Tuesday 30th of May 2017 03:30:05 PM
.... It was bad enough that backup systems failed after a power surge brought down its IT systems on Saturday morning. But when hundreds of passengers were then left stranded, crisis-response experts accused the airline of failing them, too. ...
BA’s failures fly in the face of ‘customer as king’. This is the new normal | Peter Fleming image
....As far as bride-to-be Laura Thomson was concerned, Heathrow Terminal 5 could easily be considered some new rendition of hell. She was one of the thousands of passengers stranded over the bank holiday weekend following a major British Airways IT meltdown. ...
British Airways owner loses £170m in value after IT meltdown image
Source : Guardian [Read Article] Tuesday 30th of May 2017 09:01:05 AM
....The market value of the British Airways owner, IAG, has fallen by £170m after computer system outages grounded hundreds of flights over the weekend. IAG shares fell more than 4% to 588p in early trading in London on Tuesday after the flight cancellations left 75,000 passengers stranded over the bank holiday weekend and disrupted travel plans for many more. ...
Ryanair expects lower fares but reports record profits image
Source : BBC [Read Article] Tuesday 30th of May 2017 06:08:03 AM
....32bn euros (£1. 14bn) as passenger numbers rose. ...
BA to take 'some days' to clear baggage backlog image
Source : BBC [Read Article] Monday 29th of May 2017 11:17:43 PM
. British Airways says it is "working round the clock" to reunite passengers with their bags but it will take "some days" to clear the backlog. ...
BA computer meltdown: 'Heathrow was the angriest place I’ve ever been’ image
. For British Airways passengers, the disruption caused by the weekend’s computer system outages endured even when flights had resumed. ...
British Airways CEO will not resign despite 'catastrophic' IT failure image
. British Airways’ chief executive says he will not resign despite a “catastrophic” IT system failure that grounded scores of flights and led to cancellations and delays for 75,000 passengers over the bank holiday weekend. ...
Crossrail 2 hits buffers as uncertainties over Brexit and election take hold image
.... The arteries of the growing capital can only be temporarily unclogged through improving present lines. On the underground, the Victoria line has been upgraded and the Northern line is following, while an upgraded Thameslink service will also move extra passengers more swiftly through the centre of the capital. ...
BA - what are my rights?  image
Source : BBC [Read Article] Monday 29th of May 2017 02:03:20 PM
.... . Some airlines, and consumer body Which? provide standard compensation application letters for passengers to complete. ...
BA boss 'won't resign' over flight chaos image
Source : BBC [Read Article] Monday 29th of May 2017 12:33:23 PM
....He said the IT failure was not due to technical staff being outsourced from the UK to India. Mr Cruz said "I am profusely sorry" to the 75,000 passengers affected across 170 airports in 70 countries. ...
British Airways flight chaos lessens after weekend of disruption image
. British Airways is working to restore its computer systems after a power failure caused major disruption for thousands of passengers worldwide. ...
Going up? image
Source : BBC [Read Article] Sunday 28th of May 2017 11:11:21 PM
.... . The lift would plunge down the shaft, loose ends of the rope flapping in the darkness, passengers screaming into oblivion. ...
British Airways could face £100m compensation bill over IT meltdown image
.... Services resumed on Sunday but cancellations and delays delays persisted with about 200 BA flights in and out of Heathrow cancelled on Sunday, according to Guardian calculations. There were no cancellations at Gatwick but some passengers experienced delays. ...
Five questions for BA  image
Source : BBC [Read Article] Sunday 28th of May 2017 10:59:40 AM
....". There had been complaints from passengers on Saturday that they had not been informed their flights were cancelled until after the airline had put out a media statement announcing the decision. ...
British Airways: turmoil continues after IT failure grounds flights image
. Disruption from a major British Airways IT failure that affected more than 1,000 flights on Saturday has continued into a second day, leaving more passengers stranded. ...
British Airways: Chaos continues at Heathrow image
Source : BBC [Read Article] Sunday 28th of May 2017 12:20:08 AM
. More than a third of British Airways flights from Heathrow were cancelled as thousands of passengers faced a second day of disruption. ...
Uber's London licence renewed for only four months image
Source : Guardian [Read Article] Friday 26th of May 2017 05:21:36 PM
....The GMB union and the Licensed Taxi Drivers’ Association have threatened legal challenges to TfL granting Uber a new licence. The LTDA has argued that Uber is not a fit and proper operator and is jeopardising public safety, while the GMB has demanded TfL impose conditions to secure the health and safety of drivers, passengers and other road users. ...
Frankie & Benny's owner sees shares jump image
Source : BBC [Read Article] Friday 26th of May 2017 09:58:18 AM
.... . Its 12 airport concessions also benefited from strong passenger numbers, although the firm said this was likely to moderate in the second half of the year. ...
Gatwick Airport flights depart without luggage image
Source : BBC [Read Article] Friday 26th of May 2017 09:48:12 AM
. A fault with Gatwick Airport's baggage system meant flights were leaving without passengers' luggage. ...
Trapped in debt image
Source : BBC [Read Article] Thursday 25th of May 2017 11:21:21 PM
.... . At the international airport, barely 30km from Hambantota, just five flights take off every week serving just a few hundred passengers. ...
FTSE ends flat as Wizz Air takes off image
Source : BBC [Read Article] Thursday 25th of May 2017 08:01:17 AM
....Wizz shares jumped 13. 3% after reporting a 19% rise in passenger numbers and 10% increase in revenues. ...
Glory days of British Rail’s full English breakfast  | Letters image
Source : Guardian [Read Article] Wednesday 24th of May 2017 05:40:33 PM
....Martin SheldonOxford. • Ian Jack is right that the nation is divided between those who can remember the glory that was British Rail breakfast and less fortunate, younger passengers. ...
German police raid Daimler offices image
Source : BBC [Read Article] Tuesday 23rd of May 2017 02:02:06 PM
.... Fumes are hanging in the air - the question is, just how toxic are they?. The case relates to the possible manipulation of diesel exhaust emissions in passenger cars. ...
Where does an A-lister land when they waft in from paradise? Yes, Luton image
....It was once a byword for bargain-basement flights and holiday hell, defined for a generation by Campari ads and Lorraine Chase. But Luton airport, the grey-and-orange home of easyJet, has long led a double life: bussing budget passengers up the hill from the railway station, while ushering billionaires, royalty, Brad Pitt and Taylor Swift to their private jets. ...

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