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....A proposed £14bn class action lawsuit against Mastercard is being revived after lawyers filed to appeal against a ruling that barred the case from heading to trial last month. Lawyers for former financial ombudsman Walter Merricks have made their application to the UK’s Competition Appeal Tribunal just weeks after it refused to certify his claim. ... [Read full article on Guardian ]
Monday 14th of August 2017 05:26:33 PM
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Latest Finance News related to Ombudsman

£14b​n class action case against Mastercard revived image
Source : Guardian [Read Article] Monday 14th of August 2017 05:26:33 PM
....A proposed £14bn class action lawsuit against Mastercard is being revived after lawyers filed to appeal against a ruling that barred the case from heading to trial last month. Lawyers for former financial ombudsman Walter Merricks have made their application to the UK’s Competition Appeal Tribunal just weeks after it refused to certify his claim. ...
BA debacle sees couple spend wedding night on an airport bench image
Source : Guardian [Read Article] Sunday 25th of June 2017 05:59:21 AM
....Iberia’s intransigence exposes a loophole in available protection. Last year the UK’s aviation regulator, the Civil Aviation Authority, launched an ombudsman-style service with powers to make legally binding rulings on complaints. ...
A guide to tenants' housing rights around safety and repairs image
Source : Guardian [Read Article] Thursday 22nd of June 2017 06:19:30 AM
.... They can inspect your home and order your landlord to do the repairs. Complain to the local ombudsman. ...
Danish beauty website wants £83 for products that were never ordered image
.... It requires potential customers to select a product and enter their contact details before revealing the price of each item, and it appears to consider that an order has been placed as soon as this has been done, even though the customer has not proceeded to a payment page. The Danish consumer ombudsman has reported two companies, LuxStyle ApS and LuxStyle International Sales ApS, to the police for sending unsolicited goods and payment demands after complaints from consumer authorities around the world. ...
Two pharmacy chains announce they will not pass on penalty rate cuts image
Source : Guardian [Read Article] Wednesday 7th of June 2017 09:32:24 AM
....5m for mandatory online training workers had to do in their own time. Up to 5,976 employees, almost two-thirds of Chemist Warehouse’s workforce, were back paid an average of $600 for the training after a Fair Work ombudsman audit. ...
BA delays: Automatic compensation urged by consumer group image
Source : BBC [Read Article] Friday 2nd of June 2017 11:41:04 PM
.... . At present, customers tend to go through one of two ombudsman services. ...
BA chaos: why I’m flying the flag for the new arbitration scheme image
Source : Guardian [Read Article] Friday 2nd of June 2017 11:14:07 AM
.... But many will have suffered substantial out-of-pocket losses on top, which is where most disputes may arise. This is when a recently introduced ombudsman-type scheme – to which BA, along with easyJet, Thomas Cook and Thomson have subscribed – will help passengers who don’t want to take claims to court. ...
Serious Fraud Office warns of £120m pension scam image
Source : Guardian [Read Article] Saturday 27th of May 2017 06:00:20 AM
.... He later discovered that he couldn’t get his money out. The ombudsman said Mr X may well have been “duped” out of his entire pension, and it is not known whether he ever recovered any of his money. ...
CRUSADER: Credit card justice for stranded HOLIDAY-MAKERS image
Source : Daily Express [Read Article] Monday 8th of May 2017 01:48:00 PM
....”. l See financial-ombudsman. ...
Santander faces challenge over fraud losses image
Source : BBC [Read Article] Friday 5th of May 2017 10:08:30 AM
....A campaigner is planning a group action aimed at trying to recoup the losses of Santander customers caught out by fraudsters. Richard Emery, who has worked in civil litigation for 20 years, said he would take a group complaint to the ombudsman or the courts. ...
Green heating system accused of causing 'fuel poverty' image
Source : BBC [Read Article] Sunday 30th of April 2017 12:47:23 AM
.... . Customers can go to the energy ombudsman and a body set up by a number of providers called the Heat Trust, but their powers are limited. ...
Who is liable for £20,000 worth of jewellery stolen during our house move? image
.... But it has issued me with a letter from its lawyer saying I could be liable for all lawyer’s fees, so I am not sure whether to pursue it – although my solicitor says this is to scare me off. He also advised taking RSA to the financial ombudsman. ...
A hole in home insurance cover that could leave millions out of pocket image
Source : Guardian [Read Article] Saturday 8th of April 2017 06:00:31 AM
.... Aviva said that if you were both you would need to take out contents insurance that provided occupier’s liability cover. Picone – via her daughter – complained to the ombudsman. ...
Answerphone hackers rack up £5,000 in calls – all charged to us image
Source : Guardian [Read Article] Friday 7th of April 2017 06:00:02 AM
....”. The telecoms ombudsman says it has seen a “steady trickle” of similar complaints and, during its investigations, it examines whether the service provider – in your case Chaser – could be liable. ...
As demand rises, the reputation  of new-build homes is crumbling image
Source : Guardian [Read Article] Sunday 2nd of April 2017 05:59:46 AM
....However, it costs £120 to lodge a complaint via the scheme, whose findings are not legally binding, and it only applies to developments registered with the three main warranty providers, NHBC, LABC Warranty and Premier Guarantee. A parliamentary inquiry last July found that the scheme does not offer adequate redress and called for the establishment of a new homes ombudsman to address serious failings in the building sector. ...
Our Rics survey missed major problems – can we get our money back? image
Source : Guardian [Read Article] Thursday 16th of March 2017 07:00:02 AM
.... Rics itself cannot order any of its members to compensate you or take steps to correct mistakes. However, Rics can – and does – require its members to have a complaints-handling procedure in place, which gives details of what it calls an “alternative dispute resolution” (ADR) provider – such as an ombudsman service. ...
Trying to get a refund from Virgin Balloon Flights fails to take off image
Source : Guardian [Read Article] Wednesday 15th of March 2017 07:00:23 AM
.... Virgin replied that day stating that my vouchers would now be expired and were non-refundable. I have since chatted with the firm via live chat, but it is not prepared to offer any refund, does not co-operate with any alternative dispute resolution firm such as the ombudsman, and is willing to defend this in county court. ...
Just one in five complaints about potential mis-sold PPI  made so far image
Source : Guardian [Read Article] Thursday 2nd of March 2017 05:36:47 PM
....com, branded the FCA’s deadline a mistake. He said that in more than half of all cases in the last 12 months where a PPI claim had been rejected by a bank but then taken to the independent ombudsman, the rejection is overturned. ...
PPI claims deadline is announced image
Source : BBC [Read Article] Thursday 2nd of March 2017 07:21:58 AM
.... The stats are plain. Flabbergastingly, in over half of all cases where after the bank rejects a PPI reclaim people take it to the independent ombudsman, the bank's rejection is overturned. ...
Payday loans complaints rise 22% despite FCA clampdown image
Source : Guardian [Read Article] Tuesday 28th of February 2017 06:01:20 AM
. Complaints to the financial ombudsman about payday loans have risen to almost 200 a week – and not all of those experiencing problems necessarily fit the image of low-income borrowers relying on short-term loans to get by. ...
PPI still dominates financial ombudsman's in-tray image
Source : BBC [Read Article] Tuesday 28th of February 2017 12:14:54 AM
....Just over half of them - 78,000 - were about PPI policies, the sale of which has been largely banned for some time. The ombudsman deals with complaints which financial firms have been unable to settle themselves. ...
What’s the point of building a million new homes if they’re not fit to live in? | John Harris image
.... The operation of building regulations and warranties needs to be much more stringent and transparent. To echo recommendations made by the aforementioned House of Commons group, we need a specific new homes ombudsman to shine light into this part of the housing sector; and people who have either bought or opted to rent a new home off-plan ought to be given the right to inspect their home prior to the buying or renting process being finished, and to defer completion until everything is satisfactory. ...
Bovis to pay £7m to compensate customers for poorly built homes image
Source : Guardian [Read Article] Monday 20th of February 2017 09:05:32 AM
.... Another recent controversy over new homes has seen Britain’s largest housing association, Clarion Housing Group, agree to buy back some properties on a housing development in the east London borough of Havering. Oliver Colvile, the Conservative MP who chairs an all-party parliamentary group on new builds, called for an independent ombudsman to hold housebuilders to account. ...
New homes warranty firm pays millions to leading homebuilders image
Source : Guardian [Read Article] Sunday 5th of February 2017 05:26:47 PM
....”. The potential conflict of interest between NHBC paying compensation to consumers and returning cash to housebuilders will lead to more calls for the government to introduce an independent ombudsman to oversee complaints about new homes or for the Competition and Markets Authority to investigate NHBC’s dominance of the market. ...
Energy customers locked into a costly scheme who have no right to switch image
Source : Guardian [Read Article] Sunday 5th of February 2017 07:00:07 AM
....The system, often fuelled by natural gas or biomass, is supposed to point the way to a greener future and has the enthusiastic backing of government. However, the suppliers are unregulated and customers of only five of them have the right to turn to the energy ombudsman if things go wrong. ...
Are you a serious buyer? Estate agents can now ask you to pay up to prove it image
....Until recently the code, which covers 95% of sales agents, told firms unequivocally that “you should not take pre-contract deposits” (though sales of newly built homes were exempt). But Guardian Money can reveal that late last year, in a little-noticed move, the ombudsman changed the wording of the code to allow agents to take them, provided conditions were met. ...
Why has it taken British Gas a year to sort out my electricity account? image
Source : Guardian [Read Article] Wednesday 1st of February 2017 07:00:09 AM
.... Except it did nothing. It also did nothing when the ombudsman told it to get a move on. ...
How buying a Bovis home came with hundreds of snags image
Source : Guardian [Read Article] Saturday 28th of January 2017 07:00:48 AM
....After two years has elapsed, buyers should go directly to NHBC, Premier Guarantee or LABC Warranty to pursue their claim. If they are not satisfied with the outcome, they take their claim to the financial ombudsman service. ...
Help solve a 15-month battle with extraenergy following a bereavement image
Source : Guardian [Read Article] Thursday 26th of January 2017 07:00:03 AM
....Letters from debt collection agencies began arriving and twice extraenergy called asking to speak to her dead husband. The ombudsman ordered extraenergy to resolve the issue within 28 days. ...
Halifax is chasing a debt on a house my wife left 20 years ago image
Source : Guardian [Read Article] Wednesday 25th of January 2017 07:00:31 AM
....When we discovered the fraudulent signature in 2013 and alerted the bank we thought the matter was over because there was no contact for around 18 months. The ombudsman will not look at our case because it is more than six years since the repossession. ...
Car registration space on Parkmobile app cost me £100 image
Source : Guardian [Read Article] Monday 23rd of January 2017 07:00:26 AM
.... As a result we were sent a £100 fine. Attempts to appeal, both through UKPC and the ombudsman, have been met with a blanket response that the need to pay and display was “clearly displayed”, without any reference to the fact we had paid via the app. ...
Southern rail: could more commuters claim a credit card refund? image
Source : Guardian [Read Article] Tuesday 17th of January 2017 01:20:06 PM
....Section 75 claims can often be complex, and staff at the banks often do not understand the rules. The financial ombudsman service has said it receives a significant number of complaints that involve section 75 claims each year. ...
Mistakes were made: readers on the firms with awful customer service image
Source : Guardian [Read Article] Monday 16th of January 2017 07:00:17 AM
.... Three months later I received a demand for £650. I complained to the ombudsman and Npower realised that instead of me owing £650, it owed me £18 and sent a cheque. ...
For love or money image
Source : BBC [Read Article] Sunday 8th of January 2017 12:56:25 AM
....He stresses that people should inform their bank about a relationship breakdown, or any sign of transactions that have not been agreed, to freeze the account - otherwise it can be difficult to retrieve this money. Cases that have gone to the financial ombudsman include:. ...
Lost billions image
Source : BBC [Read Article] Sunday 1st of January 2017 04:13:54 AM
.... What is frustrating is people don't realise that the rights they have when it comes to taking things further are actually quite strong," he says. "You don't have to suffer in silence for long periods of time if you want to escalate your complaint and there are lots of free ombudsman schemes that can help you. ...
The train companies pocket millions in compensation for delays image
Source : Guardian [Read Article] Saturday 31st of December 2016 07:01:21 AM
.... If passengers don’t claim compensation (sometimes it can be just a few quid) then the remaining money would be used to offset fares. He is also proposing a new rail ombudsman with the power to award compensation more directly linked to the realistic loss suffered by passengers. ...
Southern train strikes: MP calls for rail ombudsman image
Source : BBC [Read Article] Tuesday 20th of December 2016 12:31:31 AM
. A bill to establish a rail ombudsman "with real teeth" has passed its first hurdle in the Commons as Southern rail passengers endure another strike. ...
Chris Grayling: Tory in combative mood to deal with rail union bosses image
Source : Guardian [Read Article] Monday 19th of December 2016 07:00:14 AM
.... He’s very approachable and happy to talk to anyone,” said Lord Hayward, Conservative peer and former MP. Tim Loughton, a Conservative MP whose Worthing and Shoreham constituency is affected by the strikes, also believes Grayling is doing a better job than his predecessors at dealing with the problems afflicting the Southern franchise and is willing to listen to his ideas about a new bill entitling passengers to automatic compensation for disruption and a tough new rail complaints ombudsman. ...
Southern warns of 'severe' rail disruption after strike image
Source : BBC [Read Article] Thursday 15th of December 2016 07:21:34 AM
....". Mr Loughton said he wants a new rail ombudsman to be put in place. ...
The backpacker tax is a textbook case of how not to develop policy | Greg Jericho image
....75 in tax, or $13 cash-in-hand?. This would not only reduce the tax revenue, it would undercut the wages of Australian workers and place holiday workers outside the system – thus, ripe for exploitation – something the Fair Work ombudsman has already found happens in abundance. ...
PPI complaints continue to flood in at Ombudsman image
Source : BBC [Read Article] Thursday 3rd of November 2016 12:05:13 AM
....Fresh complaints about the mis-selling of payment protection insurance (PPI) continue to dominate the workload of the Financial Ombudsman Service. The ombudsman received an extra 43,000 PPI complaints between July and September after banks rejected their customers' claims for compensation. ...
DVLA’s go-slow robbed my mother of her independence image
Source : Guardian [Read Article] Tuesday 18th of October 2016 10:40:56 AM
.... Within a day of my contacting the press office she received a call from the agency informing her she could resume driving. The DVLA, which was ordered by the ombudsman to pay one driver £1,000 for delaying the reinstatement of his licence for nine months, insists that it deals with applications as quickly as possible. ...
Our Plusnet line crackles and broadband is patchy image
Source : Guardian [Read Article] Tuesday 11th of October 2016 06:00:39 AM
....We urged Plusnet to look at this again, asking what evidence there is of a spillage, but it has refused to budge. You can take the matter to the telecoms ombudsman or, better still, switch supplier. ...
Cheque-mate as Co-op bank takes rap for £35,000 deposit mix-up image
Source : Guardian [Read Article] Friday 7th of October 2016 06:00:06 AM
....CH appealed to the Financial Ombudsman Service, which awarded her £500 because of the Co-op’s delays and misinformation. However, the ombudsman declared that, despite those terms and conditions, it would not be “reasonable” for her to keep the full £35,000. ...
Two years on, we still can’t switch from Scottish Power image
Source : Guardian [Read Article] Friday 30th of September 2016 06:00:12 AM
.... Unfortunately, Scottish Power registered our meters to the wrong address. Two years of phone calls and emails got us nowhere so we contacted the ombudsman, which ruled that Scottish Power must backdate our billing to refund the difference between the tariff we were on and its most competitive tariff. ...
Which? files supercomplaint against banks over transfer fraud image
Source : Guardian [Read Article] Thursday 22nd of September 2016 11:01:24 PM
.... As a result, the case was “not being progressed” and had effectively come to a halt. She added: “We took it to the financial ombudsman, who said that Barclays [which operated the account] had not behaved improperly. ...
Complaints handling by energy suppliers has got worse image
Source : Guardian [Read Article] Thursday 22nd of September 2016 12:18:07 PM
.... In April Scottish Power was fined £18m for similar failures following our intervention. Lewis Shand Smith, chief ombudsman at Ombudsman Services, the body that arbitrates disputes between customers and suppliers, said: “While it is good to see an improvement in the number of people with eligible complaints bringing them to the energy ombudsman, it’s cause for concern that six out of seven issues are still being brushed under the rug. ...
Archbishop's prayers answered as payday loan firms brought to book image
Source : Guardian [Read Article] Tuesday 20th of September 2016 07:08:59 PM
.... Some people who have borrowed every month for years have recovered thousands in interest paid. The trail of misery left by the payday lending boom is showing up in complaints to the financial ombudsman. ...
EU seeks Barroso 'clarifications' on role at Goldman Sachs image
Source : BBC [Read Article] Monday 12th of September 2016 10:47:21 AM
.... . In a letter to the EU ombudsman Emily O'Reilly, Mr Juncker said Mr Barroso would be received in the Commission on the same terms as any other "interest representative" - or lobbyist - and would have to comply with the EU's transparency rules. ...
Mastercard hit with £14bn damages claim: Are you in line for a payout? image
Source : Daily Express [Read Article] Friday 9th of September 2016 03:39:00 PM
....Between 1992 and 2008 British shoppers allegedly paid inflated prices for goods and services because the provider charged stores unlawfully high fees for processing debit or credit card payments, according to the lawsuit. The claim is being led by former financial services ombudsman Walter Merricks and was filed at the Competition Appeal Tribunal (CAT) in London under the new Consumer Rights Act 2015. ...
MasterCard sued for £14bn in largest ever British legal claim image
Source : Guardian [Read Article] Thursday 8th of September 2016 05:55:59 PM
....Law firm Quinn Emanuel, which filed the suit at the Competition Appeal Tribunal, alleges that these charges – known as “interchange fees” – were set at an unlawfully high level and pushed up prices for British consumers. The claim was brought by Walter Merricks, the UK’s former chief financial services ombudsman, on behalf of around 46m consumers he claims have lost out. ...
Mastercard faces £14bn card fee claim image
Source : BBC [Read Article] Thursday 8th of September 2016 11:48:28 AM
....It is claimed that consumers faced higher costs than they should, as retailers passed on the unnecessary high interchanges fees in their prices. Former financial ombudsman Walter Merricks is leading the claim, with the backing of law firm Quinn Emanuel, under the new Consumer Rights Act. ...
Investors risk losing £8m in failed 'mini-bonds' image
Source : Guardian [Read Article] Wednesday 7th of September 2016 03:21:56 PM
.... Many are highly critical of both the role of IPM and the financial regulators. One, Paul Donovan, said: “I complained to IPM and the ombudsman about the former using the SEB database to promote the Providence Bond. ...
REVEALED: Which banks are getting most complaints from YOU? image
Source : Daily Express [Read Article] Tuesday 6th of September 2016 04:16:00 PM
....Barclays was the third most complained about financial business, followed by HSBC in fourth place. The ombudsman said it took on a total of 169,132 new complaint cases in the first half of 2016 – an increase of three per cent on the previous period, with just over half of issues relating to PPI. ...
Financial Ombudsman still receiving thousands of PPI complaints image
Source : Guardian [Read Article] Tuesday 6th of September 2016 11:56:28 AM
....In the first half of 2016, the number of PPI cases taken on by the Financial Ombudsman was 91,381, only slightly down on the 92,667 in the previous period. The chief ombudsman, Caroline Wayman, said expectations that PPI complaints would start to drop have been proved wrong. ...
Payday loan complaints more than triple image
Source : BBC [Read Article] Monday 5th of September 2016 11:10:14 PM
....The payday industry said that a falling proportion of complaints were upheld. The numbers are still dwarfed by PPI complaints, which totalled 91,381 in the six months to June, accounting for 54% of new cases considered by the ombudsman. ...
How can I protect my elderly aunt from the bailiffs? image
Source : Guardian [Read Article] Tuesday 30th of August 2016 06:00:23 AM
.... If subsequent to this bailiffs keep showing up, then make a formal complaint to each one. If that doesn’t work you can then go to the ombudsman and any relevant trade body – for collectors that should be the Credit Services Association. ...
Passengers could be charged £25 for failed claims against airlines image
Source : Guardian [Read Article] Monday 22nd of August 2016 12:07:05 PM
....But under new aviation rules, airlines and package holiday providers have voluntarily agreed to be registered with the external Alternative Dispute Resolution scheme (ADR). Ryanair and Flybe have joined the retail ombudsman, which does not impose fees, but British Airways, easyJet, Thomson and Thomas Cook have registered with the Centre for Effective Dispute Resolution (CEDR), which levies the £25 charge on unsuccessful cases. ...
Npower does not have the energy to sort my partner’s billing issue image
Source : Guardian [Read Article] Friday 19th of August 2016 06:00:09 AM
....The company says your partner owes £1,263 because he hasn’t made a payment for eight months – unsurprisingly, since he has not received a coherent bill – and it is willing to set up a repayment plan. It will also pay compensation, as directed by the ombudsman, to whom you also complained. ...
The Crusader: Lines cleared for phone deal image
Source : Daily Express [Read Article] Sunday 14th of August 2016 06:13:00 PM

Half of all EU internships are unpaid, figures show
 image
Source : Telegraph [Read Article] Friday 12th of August 2016 12:24:42 PM
....”. EU ombudsman Emily O’Reilly is currently investigating a complaint from an unpaid intern working in the EU that such treatment is unfair. ...
PPI claims - all you need to know about the mis-selling scandal image
Source : Guardian [Read Article] Tuesday 2nd of August 2016 12:32:07 PM
....com, points out that the Financial Ombudsman is upholding 70% of complaints rejected by banks. “To go to the ombudsman you have to first complain to the bank, so it’s likely banks are still wrongly rejecting claims from over half of those who have been mis-sold,” said Anker. ...
Energy customer battles with yo-yo-ing direct debits and over-payment confusion image
.... . Chief ombudsman at Ombudsman Services Lewis Shand Smith says: “As the sole ombudsman for the energy sector 89 per cent of cases are resolved within six weeks and 99 per cent within two months. ...
One British Airways passenger fought back – and you can too image
Source : Guardian [Read Article] Saturday 23rd of July 2016 06:00:32 AM
....Sometimes emailing senior people directly – their addresses are not hard to intuit – gets things sorted. A recently formed scheme, Airline Dispute Resolution, part of the retail ombudsman, may order airlines to pay up. ...
Direct Line left us homeless for two years image
Source : Guardian [Read Article] Tuesday 12th of July 2016 06:00:12 AM
.... It was a moment of relief for us, as our family has been financially impacted by having to pay both rent and mortgage for nearly a year, in addition to the stress of not knowing what would happen to our house and when we will be able to move back. But Direct Line has ignored both the surveyor and the ombudsman. ...
MasterCard facing £19bn damages claim over inflated card charges image
Source : Guardian [Read Article] Tuesday 5th of July 2016 11:01:41 PM
....MasterCard is facing a claim of up to £19bn in damages in a UK collective action over card charges that were passed on to shoppers. The claim, led by former financial services ombudsman Walter Merricks – who has instructed US-based law firm Quinn Emanuel, is to be filed under the Consumer Rights Act 2015, which allows for collective damages claims. ...
Stung by phone call scam after switching to TalkTalk image
Source : Guardian [Read Article] Monday 20th of June 2016 06:00:03 AM
.... JvdM, Porthcawl. You have done everything you can to raise this issue with TalkTalk and have even taken it to the communications ombudsman. ...
An old Cashplus prepaid card has ruined my credit rating image
Source : Guardian [Read Article] Sunday 5th of June 2016 06:00:32 AM
.... Call after call and failed callback requests ensued. The financial ombudsman got involved but suggested that there was very little evidence to show that I did not request this product, therefore it could not enforce a retraction. ...
Avoid pet cat-astrophe: Five minute guide to making successful vet bill claims image
....8million of successful claims settled every single day. He says pet insurance plays a vital role in helping pet owners manage many of the unexpected costs of looking after their pets, mainly veterinary treatment bills: “Complaints are very low, with only one in every 1,000 policyholders complaining to the ombudsman last year. ...
Doubt cast over future of Wonga  image
Source : Daily Express [Read Article] Sunday 29th of May 2016 03:36:00 PM
....According to the Financial Ombudsman Service (FOS), the number of complaints from consumers about payday lenders had nearly tripled over the 12 months to March 31.  In its annual review, the ombudsman said that it had received 3,216 complaints about such loans, an increase of 178 per cent. ...
Expensive and worthless: the whole of life insurance plans sold to millions image
....Complaints about whole of life policies should first go to the insurer. If the business doesn’t answer within eight weeks, or you’re unhappy with what it says, get in touch with the Financial Ombudsman Service at Financial-ombudsman. ...
Credit complaints almost double as the Financial Ombudsman reveals list of trouble spots image
....Payday lenders could do a lot better too, with loan complaints here tripling. But the trend also has a positive aspect as it “reflects people’s growing awareness of their rights when things go wrong with nine out 10 people now saying they know about the financial ombudsman,” it added. ...
Pension plan complaints jump 25 per cent as customers baffled by deals image
Source : Daily Express [Read Article] Thursday 26th of May 2016 03:09:00 PM
....Half of all the complaints were upheld in the customer's favour by the Financial Ombudsman Service (FOS) - meaning the provider could be forced to pay claims or refund charges. Personal pension plan complaints leapt by a sharp 25 per cent, according to the ombudsman. ...

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