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.... Its report, Transforming the Banking Branch, said: “Younger customers, particularly those aged 18 to 24, make the greatest use of branches and in-branch value-added activities. While customers in this segment are most vocal in wanting exceptional online and mobile banking, they do not view digital as a complete substitute. ... [Read full article on Guardian ]
Saturday 8th of April 2017 03:00:05 PM
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Latest Finance News related to Mobile Banking

Small towns seethe at bank closures, but others are plotting a new future image
.... Its report, Transforming the Banking Branch, said: “Younger customers, particularly those aged 18 to 24, make the greatest use of branches and in-branch value-added activities. While customers in this segment are most vocal in wanting exceptional online and mobile banking, they do not view digital as a complete substitute. ...
Bye-bye bank charges? image
Source : BBC [Read Article] Monday 27th of March 2017 11:28:16 PM
....". International money transfer service Azimo says Europeans could be saving up to £7bn a year in financial fees because mobile banking apps are helping them switch money more quickly and avoid overdraft charges. ...
Kenya starts selling bonds via mobile phones image
Source : BBC [Read Article] Thursday 23rd of March 2017 12:39:55 PM
.... . "And that is because no other country in the world has adopted mobile banking as much as Kenya has. ...
Cheque next-day clearance system to start from THIS year image
Source : Daily Express [Read Article] Wednesday 22nd of March 2017 02:36:00 PM
.... . But if someone receives cheques, instead of going to their bank to pay them in, they may instead want to upload images of them on to their mobile banking app to pay them in. ...
The new bank you've NEVER heard of offering BRILLIANT deals for savers image
Source : Daily Express [Read Article] Wednesday 1st of March 2017 08:47:00 AM
....“Savers would be wise to act sooner rather than later,” she added. Atom will only suit tech-savvy savers who can download its mobile banking app, from Apple and Android Play stores. ...
Post Office launches 'biggest expansion of face-to-face banking in a generation'  image
Source : Daily Express [Read Article] Tuesday 24th of January 2017 04:32:00 PM
....Under the partnership the Post Office, banks and the Government are to work to raise awareness of the services available to customers who require face-to-face branch services. More than 1,000 high street bank branches have closed over the past two years, according to recent research by consumer watchdog Which?The British Bankers' Association (BBA) said in December more people now use online and mobile banking to manage money and this meant fewer people are using of bank branches, which was leading to closures. ...
For love or money image
Source : BBC [Read Article] Sunday 8th of January 2017 12:56:25 AM
....Digitally, each person will have their own log-in details, with their own password, so this needs to be set up individually. In reality, this means each remembering another password, although mobile banking now uses encrypted password saving and fingerprint logins. ...
Which? files supercomplaint against banks over transfer fraud image
Source : Guardian [Read Article] Thursday 22nd of September 2016 11:01:24 PM
.... In March this year the Guardian featured the case of Sarah and David Fisher, who were conned out of £25,000 after a fraudster posed as their builder and emailed them a fake invoice that was virtually identical to the one they were expecting. The explosion in online and mobile banking means UK consumers now make more than 70m bank transfers a month, compared with just over 100m in a whole year just a decade ago. ...
Social credit image
Source : BBC [Read Article] Friday 2nd of September 2016 01:20:18 AM
....So mobiles and web-based services are stepping in to fill the gap. But there is much more to Africa's financial services story than M-Pesa, the wildly successful mobile banking platform launched in Kenya and Tanzania in 2007. ...
Nationwide DOWN: Customer bills not paid as glitch stops money leaving accounts image
Source : Daily Express [Read Article] Thursday 1st of September 2016 08:18:00 AM
....". in June last year a glitch brought down the building society's internet and mobile banking. ...

Competition watchdogs to enforce smartphone banking revolution
 image
Source : Telegraph [Read Article] Monday 8th of August 2016 09:00:00 PM
. Britain's biggest banks are will be forced to offer customers a revolution in mobile banking with the same services available on smartphones as can be found in high street branches, competition watchdogs have said today. ...
Mobile banking on the rise as payment via apps soars by 54% in 2015 image
Source : Guardian [Read Article] Thursday 21st of July 2016 11:01:40 PM
. Smartphone-addicted Britons are embracing mobile banking, with payments via apps rocketing 54% in 2015 and reaching a value of £347m. ...
More misery for BT broadband users after new power cut image
Source : BBC [Read Article] Thursday 21st of July 2016 09:40:02 AM
....HMRC tweeted a statement saying that customers might have difficulties accessing their systems due to "a national IT supplier having UK-wide broadband infrastructure problems". And AIB said "technical issues" had affected internet, tablet and mobile banking. ...
Barclays to launche contactless payment app for Android image
Source : Guardian [Read Article] Thursday 12th of May 2016 06:00:21 AM
....Contactless mobile payments, in which the handset takes the place of the bank card, are seen as the next big thing in payments, as more consumers upgrade to mobiles equipped with the necessary near field communication (NFC) technology. Barclays said its service would be incorporated into its Barclays mobile banking app, which is used by 5 million customers. ...
HSBC customers complain of not being paid ahead of bank holiday weekend image
Source : Daily Express [Read Article] Friday 29th of April 2016 08:25:00 AM
....People trying to speak to service advisors were subject to call waiting times of up to 20 minutes. Some customers also appeared to be suffer problems with HSBC's mobile banking app. ...
Sim-swap fraud claims another mobile banking victim image
Source : Guardian [Read Article] Saturday 16th of April 2016 06:00:10 AM
....When Sims rang EE, it soon emerged that someone posing as his wife had managed to persuade the mobile network to activate a new sim card – in effect giving the fraudsters control of his mobile number. The crooks were then able to reset all his mobile banking passwords, using his phone as identity, and the passwords being sent to the phone. ...
How monitoring behaviour could unmask the fraudsters image
Source : BBC [Read Article] Monday 11th of April 2016 11:01:16 PM
....The way we type, touch, swipe and hold our smartphones can also apparently act like a signature. "Behavioural biometrics monitor the patterns and habits that are unique to each mobile banking user - everyone holds and interacts with their mobile device in a different way," says James Smith, Nationwide's head of innovation. ...
City News: Nationwide Building Society, Food suppliers, Economy concerns image
Source : Daily Express [Read Article] Sunday 10th of April 2016 06:47:00 PM
. Nationwide Building Society has developed a prototype within a mobile banking app, which could provide an extra layer of “behavioural biometrics” security by recognising unique patterns from people’s interactions with their smartphone or tablet. ...
Mobile drought insurance for Africa's farmers image
Source : BBC [Read Article] Friday 8th of April 2016 11:54:11 PM
....Most Africans have no formal bank account and residential postal services are limited. Then, East Africa's biggest economy spawned mobile banking. ...
Financial fraud: who should be held responsible? image
Source : Guardian [Read Article] Thursday 24th of March 2016 02:37:57 PM
.... That’s an increase of 26% in 12 months. The biggest growth area was fraud involving online, phone and mobile banking, where total losses leapt 72%, fuelled by a sharp rise in impersonation and deception scams, which involve criminals duping victims into disclosing their personal and security details. ...
RBS and Lloyds forecast to cut hundreds of branches image
Source : Telegraph [Read Article] Saturday 20th of February 2016 06:30:56 PM
.... . The entire banking sector has cut several thousand branches in recent years as customers embrace online and mobile banking. ...
HSBC rolls out voice and touch ID security for bank customers image
Source : Guardian [Read Article] Friday 19th of February 2016 09:13:55 AM
....Touch ID is available on all new Apple mobile devices for HSBC and First Direct. Customers need to download the mobile banking app and follow the instructions to link their fingerprint to it. ...
HSBC to launch voice and touch ID system image
Source : BBC [Read Article] Friday 19th of February 2016 12:01:26 AM
....HSBC is launching voice recognition and touch security services in the UK in a big leap towards the introduction of biometric banking. The bank says its phone and mobile banking customers will no longer have to remember a password or memorable places and dates to access accounts. ...
The week ahead in business and finance image
Source : Telegraph [Read Article] Sunday 7th of February 2016 08:59:06 PM
.... Investor confidence remains fragile in the short-term, as previous financial guidance now appears “ludicrous”, analysts said. Another big concern threatening the business is RBS’s decision to insources its mobile banking platform. ...
'Facial scans that can calculate risk': new tools that will transform your finances image
.... Many people coming to work in the UK find opening a bank account a frustrating process, requiring an appointment with a Jobcentre for a “proof of identity” interview which can take months. Monese is a mobile banking app that reportedly achieves this in five minutes. ...
HSBC to 'freeze global pay in 2016' image
Source : BBC [Read Article] Sunday 31st of January 2016 05:34:02 PM
.... . Meanwhile, HSBC said its UK internet and mobile banking services had "fully recovered" late on Friday after suffering a cyber attack. ...
Source : Reuters [Read Article] Friday 29th of January 2016 12:13:03 PM
....Dozens of customers took to social media to vent their anger. They were advised to use the bank's mobile banking application but some reported access difficulties due to high demand. ...
Source : Reuters [Read Article] Friday 29th of January 2016 12:13:03 PM
....Dozens of customers took to social media to vent their anger. They were advised to use the bank's mobile banking application but some reported access difficulties due to high demand. ...
HSBC targeted by CYBER ATTACK: Online banking 'returning' to normal image
Source : Daily Express [Read Article] Friday 29th of January 2016 11:34:00 AM
. Internet and mobile banking recovering, but we continue to see DDOS attacks. ...
Wall Street earnings off to a strong start as JP Morgan beats expectations image
Source : Telegraph [Read Article] Thursday 14th of January 2016 05:11:11 PM
....4bn. JP Morgan’s customers are moving rapidly online, with the number of customers using mobile banking up 20pc to 23 million. ...
Source : Reuters [Read Article] Wednesday 6th of January 2016 07:26:46 AM
....While HSBC offered no explanation for the cause of the glitch, John Hackett, HSBC's UK Chief Operating Officer confirmed the outage was not due to a cyber-attack or any other malicious act, such as a Distributed Denial of Service (DDOS), a mechanism often used by cyber criminals trying to disrupt businesses and companies with significant online activities. Business customers can still access online and mobile banking services, the bank said, but both were running at significantly reduced capacity following the outage. ...
....While the bank offered no explanation for the cause of the glitch, a spokesman confirmed the outage was not due to a Distributed Denial of Service (DDOS), a mechanism often used by cyber criminals trying to disrupt businesses and companies with significant online activities. Business customers can still access online and mobile banking services, the bank said, but both were running at significantly reduced capacity following the outage. ...
....While HSBC offered no explanation for the cause of the glitch, John Hackett, HSBC's UK Chief Operating Officer confirmed the outage was not due to a cyber-attack or any other malicious act, such as a Distributed Denial of Service (DDOS), a mechanism often used by cyber criminals trying to disrupt businesses and companies with significant online activities. Business customers can still access online and mobile banking services, the bank said, but both were running at significantly reduced capacity following the outage. ...
....While HSBC offered no explanation for the cause of the glitch, John Hackett, HSBC's UK Chief Operating Officer confirmed the outage was not due to a cyber-attack or any other malicious act, such as a Distributed Denial of Service (DDOS), a mechanism often used by cyber criminals trying to disrupt businesses and companies with significant online activities. Business customers can still access online and mobile banking services, the bank said, but both were running at significantly reduced capacity following the outage. ...
HSBC customers vent fury over online banking disruption image
Source : Guardian [Read Article] Tuesday 5th of January 2016 10:57:59 AM
....HSBC was hit by a major IT glitch in August 2015, when 275,000 bank payments failed to go through just before the bank holiday weekend. John Hackett, HSBC’s UK chief operating officer, said: “Our customers continue to have issues with HSBC online and mobile banking. ...
HSBC escapes action by City regulator following Swiss tax scandal image
Source : Guardian [Read Article] Monday 4th of January 2016 08:39:25 PM
.... The bank has published 11 factors it will consider during the review, which include the government’s tax policy and attitude to financial services companies. The FCA decision emerged as the bank’s UK arm – which has 17 million customers – tweeted on Monday that people were having problems logging on to online and mobile banking services. ...
Is your bank trying too hard to be 'cool'? image
Source : Telegraph [Read Article] Wednesday 23rd of December 2015 08:02:52 AM
Gift of early Christmas pay a curse, say one third of Brits image
Source : Daily Express [Read Article] Sunday 20th of December 2015 05:32:00 PM
....----------------------------------. Around half of internet and mobile banking users are likely to break off from their Christmas Day celebrations at some point to check their finances, research suggests. ...
City News: Pinewood, Monitise, Topps Tiles image
Source : Daily Express [Read Article] Wednesday 2nd of December 2015 03:08:00 PM
....------------------------------------------------------------------------------------------------------------------------------. AN exodus of senior management from mobile banking technology company Monitise has continued as it announced the departure of chief financial officer Brad Petzer. ...
Monitise is surely a contender for car crash of the year image
Source : Telegraph [Read Article] Tuesday 1st of December 2015 10:44:45 PM
HSBC and First Direct customers saved £85m in overdraft charges after text alerts image
.... But among the CMA’s recommendations was that customers should be sent text messages to warn them if they were going overdrawn and prompt them to look for better offers. The CMA cited data from the Financial Conduct Authority which found that signing up to text alerts and mobile banking reduced the amount of unarranged overdraft charges incurred by customers by 24%. ...
Barclays customers unable to access money after technical issues  image
Source : Telegraph [Read Article] Friday 30th of October 2015 07:46:23 PM
.... . The bank was urgently looking into problems affecting its web and mobile banking services and debit card users. ...
Barclays customers report problems with debit card use and mobile banking image
Source : Daily Express [Read Article] Friday 30th of October 2015 07:19:00 PM
....The high street bank has been inundated with angry messages on social media. In a tweet from its @BarclaysUKHelp account, the bank said: "Some customers are experiencing technical issues affecting our website, mobile banking & debit card usage. ...
Barclays investigates debit card technical problems image
Source : Guardian [Read Article] Friday 30th of October 2015 07:15:58 PM
....Barclays is urgently looking into “technical issues” affecting users of its debit cards. The company earlier reported issues with online and mobile banking, but later said those had been resolved. ...
Barclays computer glitch affects customers image
Source : Guardian [Read Article] Sunday 25th of October 2015 01:20:27 PM
....The problem at Barclays is the latest computer failure to affect bank customers. The head of the British Bankers’ Association has said banks’ antiquated computer systems are creaking under the strain of customers moving to online and mobile banking. ...
Source : Reuters [Read Article] Tuesday 20th of October 2015 09:00:19 AM
....That could land firms in trouble with regulators, who require strict financial checks on potential clients. "We have all embraced mobile banking and many of us wouldn't be without it but increasing ease of consumption in investment funds in a similar way isn't necessarily in everyone's best interests," said Sri Chandrasekharan, global head of HSBC Global Asset Management. ...
Tech tasks replace household chores as parents pay kids £20 per job image
Source : Telegraph [Read Article] Wednesday 16th of September 2015 02:08:18 PM
.... . Doing the dishes has been replaced with iPod duty, according to research from Barclays, which has released a mobile banking app for 11 to 15-year-olds. ...
Tech whizz behind mobile banking turns attention to loyalty cards image
Source : Telegraph [Read Article] Tuesday 15th of September 2015 07:56:14 AM
. The technology entrepreneur behind many of the UK’s mobile banking apps is now taking on loyalty cards with a new start-up that aims to consolidate branded schemes on a single platform. ...
Questor share tip: Sell Monitise as bosses exit image
Source : Telegraph [Read Article] Thursday 10th of September 2015 08:41:17 AM
.... . The start-up, founded by Alastair Lukies and Steven Atkinson, was built around a mobile banking app that allows users to check their accounts, transfer money and make payments via their phones. ...
Monitise shares plunge as losses widen and chief executive steps down image
Source : Telegraph [Read Article] Wednesday 9th of September 2015 09:37:22 AM
.... . Monitise is built around a mobile banking app that allows users to check their accounts, transfer money and make payments. ...
NatWest suffers online login and payments crash image
Source : Telegraph [Read Article] Monday 31st of August 2015 10:00:14 AM
.... . "Some customers experienced issues with online and mobile banking for a short period this morning," the bank said. ...
Eileen Burbidge: the American angel investor spearheading UK fintech image
Source : Guardian [Read Article] Friday 21st of August 2015 10:44:49 AM
....Ten years on, she has not returned to her native America and is spearheading part of George Osborne’s drive to improve the productivity of UK plc. In last month’s productivity plan, the chancellor set out his ambition to make the UK the leading centre for financial innovation in the world and named her special envoy for Fintech – the branch of the technology sector bidding to revolutionise financial services, from mobile banking and money transfers to fundraising and even asset management. ...
FTSE falters after China devalues currency image
Source : Telegraph [Read Article] Tuesday 11th of August 2015 05:27:27 PM
....3pc shareholding in the Aim-listed company over time. While its current share price is still significantly off the 50p level it hit in August last year, analysts said mobile banking and payments remain “a hot area”, in which Monitise could become a bid target. ...
NatWest blames cyber attack for payday website outage image
Source : Telegraph [Read Article] Friday 31st of July 2015 11:00:59 AM
.... The bank said the outage also affected customers at its sister banks RBS and Ulster Bank. It added that its mobile banking apps were unaffected, despite reports to the contrary. ...
Contactless cards replace cash as shoppers flash the plastic image
Source : Telegraph [Read Article] Tuesday 28th of July 2015 11:29:42 AM
.... Such a mass-move to contactless payments represents another shift in the rapid change away from traditional banking. It comes after British Bankers' Association numbers showed that mobile banking accounts for more interactions with customers than any other form of contact, while Halifax data showed that even when customers do visit branches, they tend to use self-service machines rather than the staffed counters. ...
Rise of the machines: bank customers shun staff for mobile phones image
Source : Telegraph [Read Article] Tuesday 28th of July 2015 04:00:32 AM
.... . Last month the British Bankers' Association revealed that mobile banking overtook online banking for the first time in March, with 10. ...
Banks will be forced to tell savers how much interest they earn image
Source : Independent [Read Article] Friday 24th of July 2015 01:17:45 AM
.... The marketing gimmick has meant many consumers ending up with pathetic returns. Complex jargon which hoodwinks people into the wrong accounts is also to be outlawed and banks and building societies will have to improve their savings switching services for those using online or mobile banking. ...
TSB says George Osborne's bank profits tax could hurt smaller outfits image
Source : Guardian [Read Article] Thursday 23rd of July 2015 09:31:00 AM
....7% of all new and switching bank accounts in the last quarter, beating its own targets for the sixth quarter. It has also launched a new mobile banking app and extended Saturday opening hours. ...
Banks and building societies must offer clearer savings deals and tell people when gimmicky teaser rates finish image
.... The marketing gimmick has meant many consumers ending up with much more pathetic returns than they expected. Complex jargon which hoodwinks people into the wrong accounts is also to be outlawed and banks and building societies will have to improve their savings switching services for those using online or mobile banking. ...
Switching bank accounts: Halifax pushes camera angle image
Source : Guardian [Read Article] Monday 13th of July 2015 12:02:28 PM
....Snap to switch is not the only recent innovation involving banks and mobile phones. There are various mobile payment services up and running, including Paym and Pingit, while Barclays is one of the banks rolling out a facility allowing people to use their smartphone to take a photo of a cheque and pay it in by email or via the mobile banking app. ...
Lloyds Bank moves closer to abolishing passwords image
Source : Telegraph [Read Article] Monday 6th of July 2015 04:20:28 AM
....” . The new system is also part of a wider move to cut down the number of passwords bank customers have to use, with the aim of making online and mobile banking more convenient and less time-consuming. ...
RBS shareholders have expressed fury at bank chief Sir Philip Hampton's 'terrible legacy' image
....Sir Philip said: “Since 2010, we have had a 36 per cent decline in the number of people going to our branches. and we have had a something like a 300 per cent explosion in people’s use of mobile banking. ...
RBS under fire at annual meeting image
Source : BBC [Read Article] Tuesday 23rd of June 2015 05:37:16 PM
....Facing other questions from shareholders, during a meeting lasting nearly two hours at the Gogarburn headquarters, directors said that branch closures are in response to the way customers are using services. Mr Hampton said there has been a sharp drop in use of RBS branches, and a fast rise in mobile banking. ...
‘Hi, your bank here. Need cheap suncream?’ Welcome to the future of mobile apps image
.... But don’t worry – your bank has already switched your provider. These are the kinds of services on offer from the next generation of mobile banking apps, claim experts. ...
RBS and other banks have 'creaking IT systems' image
Source : Guardian [Read Article] Thursday 18th of June 2015 01:59:53 PM
....RBS’s latest IT failure was described as unacceptable by the head of the British Bankers’ Association, who said banks’ IT systems were “creaking” under the strain of customer demand. In an interview on Radio 5’s Wake up to Money, the chief executive of the BBA, Anthony Browne, said the move to mobile banking and changes in the way we interact with our bank was putting pressure on struggling systems. ...
People’s bank in crisis again: What should you do about the NatWest/RBS meltdown? image
....”. On Monday millions of Nationwide customers were unable to access their accounts online after internet banking and mobile banking as well as mobile payments were out of order. ...
Banks launch defence of branch closures image
Source : Telegraph [Read Article] Thursday 18th of June 2015 04:00:23 AM
.... . However, by striking a deal with the Post Office this year to offer banking services through 11,500 of its sites, as well as attracting millions of customers to online and mobile banking services, the industry says it is serving customers well. ...
NatWest’s latest glitch is a perfect metaphor of problems facing UK banks image
.... They have – in their defence – little choice: this is the way that the world is moving. Figures released on Monday showed that mobile banking has now eclipsed every other form of interaction with customers checking their accounts via mobile phones more often than they log on to internet services or visit branches. ...
RBS payment failure could last days image
Source : BBC [Read Article] Wednesday 17th of June 2015 08:39:15 AM
....Penny Lanning, from Peterborough, has two children and is living with a disability. "I am currently very poorly in hospital and was rather panicky when I discovered via mobile banking that my tax credits had not gone in. ...
Nationwide accounts 'disappear' online after weekend IT upgrade image
Source : Independent [Read Article] Tuesday 16th of June 2015 12:09:55 AM
....Millions of Nationwide customers were unable to access their accounts online yesterday after a planned IT upgrade at the weekend caused accounts to apparently “disappear”. The mutual’s internet banking and mobile banking systems, as well as its mobile payments, were out of order yesterday morning after being offline over the weekend for maintenance. ...
Mobiles 'most popular way to bank' image
Source : BBC [Read Article] Monday 15th of June 2015 09:52:20 AM
...."Technology is changing our lives and banking is no different," said Anthony Browne, chief executive of the BBA. "The rapid take up of apps and mobile banking appears to be a real game changer for the British public. ...
Nationwide customers locked out after internet and mobile banking crashes  image
. Nationwide customers have been locked out of their accounts this morning after a technical glitch hit the firm's online and mobile banking services. ...
Nationwide online banking down: Problems affect millions of customers image
Source : Independent [Read Article] Monday 15th of June 2015 08:08:39 AM
....Millions of Nationwide customers were unable to access their accounts online this morning. Internet banking and mobile banking as well as mobile payments were out of order on Monday. ...
Mobile banking has eclipsed branches and even the rest of the internet image
.... "Technology is changing our lives and banking is no different – it is now easier than ever for us to check our balances, pay our friends and manage our money,” said Anthony Browne, chief executive of the BBA. “The rapid take up of apps and mobile banking appears to be a real game changer for the British public. ...

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