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.... Unfortunately the sale has not progressed as I had hoped and with the house empty I stopped the direct debit. According to meter readings I am due £1,306 refund. ... [Read full article on Guardian ]
Monday 17th of July 2017 06:00:43 AM
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What can I do to spark EDF Energy into giving me my cash back? image
Source : Guardian [Read Article] Monday 17th of July 2017 06:00:43 AM
.... Unfortunately the sale has not progressed as I had hoped and with the house empty I stopped the direct debit. According to meter readings I am due £1,306 refund. ...
UK energy industry cyber-attack fears are 'off the scale' image
Source : Guardian [Read Article] Sunday 25th of June 2017 04:20:06 PM
....There were also a growing number of web-connected devices in energy technology, he added. One obvious target is the smart meters that are being installed in every home by the end of 2020, to automate meter readings. ...
Scottish Power in the dark about my mother’s electricity supply image
Source : Guardian [Read Article] Wednesday 31st of May 2017 06:00:16 AM
.... I discovered that Scottish Power was the most recent supplier so contacted customer services, to be told that an account at my mother’s address had been erroneously transferred to them and had since been closed. Seven months later she received a request from Scottish Power for a meter reading. ...
CRUSADER: Energy firm sees light over bad bill image
Source : Daily Express [Read Article] Wednesday 17th of May 2017 02:15:00 PM
.... It’s so chaotic. On one occasion I was told that I never submitted any meter readings but that's simply not true. ...
Green heating system accused of causing 'fuel poverty' image
Source : BBC [Read Article] Sunday 30th of April 2017 12:47:23 AM
....". He said the company had spoken to Mr Connell a number of times when he moved into the property in 2015 and that in June, after providing a manual meter reading, he was found to be in credit. ...
Millions could reclaim CASH on energy bills after an unexpected mild winter image
Source : Daily Express [Read Article] Wednesday 26th of April 2017 12:01:00 AM
....Many suppliers automatically refund credit balances once a year, but policies vary and you may not get all you are due. Regulator Ofgem says customers are entitled to claim credit on request, after providing meter readings. ...
Clampdown on catch-up energy bills image
Source : BBC [Read Article] Monday 3rd of April 2017 02:52:36 PM
....Energy firms will be banned from charging catch-up bills for gas and electricity used more than 12 months earlier, under the regulator's plans. Customers who pay via direct debit often receive bills based on estimated meter readings. ...
E.ON solves mystery of who supplies my energy – with a shock bill for £4,871 image
.... I was told by the letting agent that Scottish Power supplied my energy. A few months later, I moved my supply to Flow Energy, paying a monthly direct debit and supplying meter readings. ...
Why has it taken British Gas a year to sort out my electricity account? image
Source : Guardian [Read Article] Wednesday 1st of February 2017 07:00:09 AM
.... It discovers that there are, in fact, three meters on the premises, two of which should have been closed down six years ago. Instead, the wrong one was closed and, ever since, British Gas had been billing the previous tenant using incorrect meter readings. ...
Npower goes down in my estimation over bill readings image
Source : Guardian [Read Article] Friday 23rd of December 2016 06:59:09 AM
.... The electricity reading was significantly less than npower’s previous estimate, while the gas reading was higher. However, the final electricity bill used the estimate, which was higher than the supplied reading, while the gas bill went with the meter reading, which was higher than the estimate. ...
Energy firms held £4bn in overpayments image
Source : BBC [Read Article] Thursday 8th of December 2016 02:58:22 PM
.... When he asked for a refund, his energy supplier agreed to pay it back immediately. "They seemed to imply that despite regular meter readings they haven't been able to address what I should be paying. ...
Energy customers advised… don’t run up a big credit balance image
Source : Guardian [Read Article] Saturday 3rd of December 2016 07:00:15 AM
....8m compensation for customer service failings. A new IT system had left households being unable to log into their accounts, submit meter readings or check their bill – and the complaints rolled in. ...
GB Energy customers: what happens now? image
Source : Guardian [Read Article] Monday 28th of November 2016 03:30:37 PM
.... If no supplier will take on the liability, then a levy will be placed on all suppliers to fund this sum, equal to around £1 a household. Affected GB Energy customers who have not yet taken meter readings should do so. ...
Budget energy supplier folds blaming rising prices image
Source : Guardian [Read Article] Sunday 27th of November 2016 08:48:57 AM
....”. Customers were advised to take a meter reading immediately and wait for the new supplier to contact them regarding any outstanding credit balances. ...
GB Energy Supply ceases trading after wholesale price rises image
Source : BBC [Read Article] Saturday 26th of November 2016 07:45:17 PM
....Ofgem said it would appoint a new supplier and stressed that outstanding credit balances were protected. The energy regulator advised customers to take a meter reading and wait until their new supplier contacted them. ...
The Crusader: Energy customer in the dark over mystery debt after supplier switch image
Source : Daily Express [Read Article] Monday 21st of November 2016 12:01:00 AM
.... However never assume, even if you use a comparison site to usher through the transfer, that all will go smoothly. Track and keep not just records of your payments and meter readings, but key dates including when you switched, when your contract ended (the two may differ and that could make a difference if a dispute arises) and the dates for the cancellation of your old direct debit and the start of the new one. ...
Time is money: here's how to save some when the clocks go back this weekend image
.... It may be the end of daylight saving time, but it can be the start of some savings that will last the winter and beyond. You will need: Your postcode, latest bill (with the name of your supplier, the tariff and how much you spend), your bank detailsand a meter reading. ...
Co-operative Energy pays £1.8m to compensate customers image
Source : BBC [Read Article] Thursday 27th of October 2016 11:39:24 AM
.... . Ofgem said these complaints were caused by customers being unable to log into their accounts online, leaving them unable to submit meter readings or check their bill. ...
Energy customer left stranded after power company’s shock debit image
Source : Daily Express [Read Article] Wednesday 12th of October 2016 05:00:00 PM
.... . “I supply my meter readings online, and several times someone from the company has also come to check. ...
You don't have to shiver to save money on energy bills this winter image
Source : Daily Express [Read Article] Wednesday 12th of October 2016 08:46:00 AM
....“The only differences you will notice are the savings you make and your new provider’s logo at the top of your bill,” Wilson added. If you receive a shock energy bill this winter be prepared to complain, said Lewis Shand Smith, chief executive at Ombudsman Services: First, ask your supplier to double check your meter reading or fix the problem. ...
Smart meters: an energy-saving revolution or just plain dumb? image
Source : Guardian [Read Article] Saturday 1st of October 2016 06:00:11 AM
.... “Many people with smart meters can already be switched seamlessly. But at this stage in the national roll-out some may find that if they switch supplier they temporarily lose some of their smart functionality and need to start sending in meter readings again in order to get an accurate bill,” she says. ...
'Fit and forget' smart meters warning image
Source : BBC [Read Article] Friday 23rd of September 2016 11:39:37 PM
.... . The meters will measure gas and electricity use and automatically send meter readings to energy suppliers, ending manual meter readings. ...
Smart meter IT system delayed until autumn image
Source : BBC [Read Article] Wednesday 17th of August 2016 12:34:49 AM
....The system was due to be switched on on Wednesday. The government says the system, which automatically sends meter readings to energy suppliers, is now due to go live at the end of September. ...
Energy customer battles with yo-yo-ing direct debits and over-payment confusion image
.... . For months the couple had struggled to get a bill to help them manage their costs despite providing dual fuel meter readings. ...
Are you one of millions overcharged £72 by blundering energy companies? image
Source : Daily Express [Read Article] Wednesday 8th of June 2016 01:07:00 PM
....More than a third of homes that received incorrect bills said it was thanks to the wrong tariff or product details were applied. A similar number found incorrect fees were applied and more than a quarter said the meter reading didn't match what had been provided to the firm. ...
How to get your money BACK from energy firms as £1.5BILLION owed to UK families image
....5billion. Households are now being urged to submit accurate meter readings to their supplier so they can reclaim any credit that is owed. ...
I can’t figure out how our British Gas meter clocked up a £1,600 bill image
. I recently received a gas bill from British Gas of more than £1,600 after a meter reading (by G4S) at the end of 2015. ...
Will smart meters be worth the money? image
Source : BBC [Read Article] Saturday 26th of March 2016 02:12:32 AM
.... . Smart meters send information on energy usage directly back to the energy supplier, which eliminates the need for meter readings. ...
Energy supplier’s confusing letter image
Source : Daily Express [Read Article] Monday 14th of March 2016 12:01:00 AM
....Surgeon Krishna Reddy came to the logical conclusion that the letter E next to the dual fuel usage figures on his statements indicated they were estimated. But that did not fit with the fact the doctor always gave up-to-date meter readings to supplier First Utility. ...
Boxing club’s £3,000 electric debt shock from ScottishPower image
Source : Guardian [Read Article] Sunday 13th of March 2016 07:01:40 AM
....Fortunately, following our intervention the company has now managed to get to the bottom of this issue, and the best news is that there is a £3,500 refund on its way. A spokesman explains: “This issue stems from an incorrect meter reading when the supply transferred to ScottishPower, which led to the perceived higher usage. ...
Npower confirms 2,400 job cuts as it makes £99m loss image
Source : Guardian [Read Article] Tuesday 8th of March 2016 08:45:49 AM
.... Ofgem, the energy regulator, said more than 500,000 customers had been affected and npower’s parent, RWE, said the mistakes were embarrassing. Some British households reportedly received multiple bills for varying amounts that did not match meter readings. ...
Npower to cut up to 2,500 jobs in UK and overseas image
Source : Guardian [Read Article] Sunday 6th of March 2016 02:25:40 PM
.... Its chief executive, Peter Terium, noted that investors had been particularly frustrated by embarrassing billing mistakes at npower. Some British households had reportedly received multiple bills for varying amounts, not matched to meter readings. ...
How has my fixed-rate Co-op energy bill spiralled to £2,000? image
Source : Guardian [Read Article] Thursday 3rd of March 2016 07:00:56 AM
.... At no point did they warn me than I was accruing a debt. When I complained I was asked to provide electricity meter readings and photographs of my meter, but I have since never heard back. ...
Shock energy bills hit TWO MILLION homes – will YOU be forced to pay more? image
Source : Daily Express [Read Article] Monday 29th of February 2016 01:01:00 PM
....Homes can be back-billed for longer periods when the supplier argues the customer was at fault. In one shocking case, a blind man who could not take meter readings was hit with a bill for £3,500 after the supplier said the monthly payment he had been making for the past three years had been an underestimate. ...
'Scottish Power billed me but they don't supply my gas' image
Source : Telegraph [Read Article] Sunday 21st of February 2016 08:15:13 AM
.... . Then, four months ago, I set up a new account for both with another supplier and gave Scottish Power the meter readings before we left it. ...
British Gas bill is cut from £5,000 to £627 image
Source : Telegraph [Read Article] Saturday 20th of February 2016 08:15:39 AM
.... You asked British Gas in vain about how to read it. Meanwhile, from 2010 to 2015 all but two of the meter readings you submitted showed three digits rather than four. ...
'Why have we got two gas meters?' image
Source : Telegraph [Read Article] Sunday 14th of February 2016 08:15:37 AM
.... • 'Is a maniac loose at Scottish Power?' . You tried on numerous occasions to enter correct meter readings and made follow-up phone calls to no avail. ...
Pensioner's shock £400 bill from new supplier image
Source : Daily Express [Read Article] Sunday 17th of January 2016 12:16:00 PM
.... . As a new customer Roger had dutifully advised the company of his dual-fuel meter readings but did not receive a bill, leaving him and his disabled wife knowing little about their power usage and how best to manage their costs. ...
'Extraenergy took my money'  image
Source : Telegraph [Read Article] Sunday 17th of January 2016 08:15:51 AM
. Extraenergy sent a bill with more than double the direct debit value due to an incorrect meter reading. ...
Vulnerable forced to battle the energy giants as billing complaints top 40,000 image
.... However, you cannot be charged for more than six years’ worth of back-billed energy charges, even if the supplier is not at fault. You receive an estimated bill Check that estimated meter readings are not too far from actual readings, and that you are not building either a large credit or debit. ...
'Fourteen calls to Scottish Power but still no energy bill'  image
Source : Telegraph [Read Article] Friday 11th of December 2015 06:00:30 PM
.... I have been trying to get Scottish Power to send me a correct gas and electricity bill since moving into my brand new home 10 months ago. I have called 14 times to give up-to-date meter readings. ...
'My Scottish Power customer service nightmare' image
Source : Telegraph [Read Article] Friday 27th of November 2015 11:03:37 AM
.... MC, Cheshire . After you tried to swap to a different tariff, your attempts to enter meter readings online were thwarted because the website would get stuck at certain points. ...
Crusader: Flatmates' power bill was a shocker  image
Source : Daily Express [Read Article] Monday 23rd of November 2015 12:53:00 PM
.... But when she received a letter warning her of court action, she decided to get it touch with Crusader, too. "We supplied regular meter readings," says Cass, who runs her own business. ...
What's so smart about smart meters? image
Source : BBC [Read Article] Tuesday 17th of November 2015 12:08:09 AM
.... . It also means an end to people having to come into your home to take meter readings, or you having to send readings to your supplier. ...
'Is a maniac loose at Scottish Power?' image
Source : Telegraph [Read Article] Friday 13th of November 2015 09:56:19 AM
.... . Now I am told that, when your account was transferred to the new billing system, correct meter readings were transposed with wrong ones. ...
Smart meters will cost £11bn - but you'll be lucky if yours saves you £30 image
Source : Telegraph [Read Article] Thursday 5th of November 2015 09:05:34 AM
....” . Ms Maugham explained that savings will come through changing energy usage, automatic meter readings, and easier management of the energy network. ...
'ScottishPower ignored my meter readings'  image
Source : Telegraph [Read Article] Friday 16th of October 2015 06:03:52 PM
.... . I submitted both meter readings at the beginning of this year. ...
Barmy electricity billing leaves worried customers in the dark for two years image
Source : Daily Express [Read Article] Friday 2nd of October 2015 06:45:00 PM
....First Utility customers Colin and Pamela Seymour are in search of the truth. After paying the energy company £980 in direct debits over two years for their electricity and supplied meter readings they have never had an accurate bill and would dearly like one. ...
Unfair charges for utilities cost students £335m a year image
Source : Guardian [Read Article] Sunday 27th of September 2015 11:01:13 PM
.... Students in the south-east lose the least at £159. The ombudsman advised students to take meter readings and check the inventory when they move into the property, keep energy suppliers updated with meter readings, shop around and consider switching suppliers, and query any deductions from tenancy deposits. ...
British Gas raised my monthly bill from £5 to a scorching £866 image
Source : Guardian [Read Article] Wednesday 23rd of September 2015 06:00:00 AM
....35 in debit. I have been on paperless billing for years and have supplied them with meter readings every quarter. ...
'My electricity meter mix-up' image
Source : Telegraph [Read Article] Sunday 13th of September 2015 12:06:38 PM
.... . The property had storage heaters which used power at different rates and three meter readings were required. ...
'Why has my £1,305 credit disappeared, Scottish Power?' image
Source : Telegraph [Read Article] Friday 4th of September 2015 08:36:26 AM
.... . Scottish Power acknowledges that an anomaly when JT’s meter readings were transferred from its old billing system had resulted in him being billed for the same period twice. ...
Npower boss Paul Massara quits after another dismal performance warning image
Source : Guardian [Read Article] Monday 24th of August 2015 04:50:24 PM
....This month RWE confirmed npower’s profit for the first six months of 2015 fell by almost two-thirds, to £38m, after the UK business was deserted by many customers over problems with its bills. Some households had reportedly received multiple bills for varying amounts, not matched to meter readings. ...
'First Utility won't let me do online meter readings' image
Source : Telegraph [Read Article] Monday 24th of August 2015 09:05:53 AM
Energy firms finally make the switch image
Source : Daily Express [Read Article] Sunday 23rd of August 2015 04:03:00 PM
....If you are a consumer that has never switched, you’re almost certainly on a standard tariff and “can therefore guarantee to make a saving”, claims Make It Cheaper. Your new supplier will prompt you to provide meter readings to finalise your existing supply and settle the final bill. ...
Co-op Energy customers angry at six months’ wait for bills image
Source : Guardian [Read Article] Saturday 15th of August 2015 06:00:18 AM
....Related: Npower profits plunge 60% amid ongoing billing problems. Guardian Money’s email has been running hot all week from readers complaining about the energy division’s inability to produce bills, and its website that refuses to accept meter readings – despite offering online only accounts. ...
'Scottish Power wants £250 more' image
Source : Telegraph [Read Article] Friday 14th of August 2015 04:20:20 PM
.... Recently I decided to switch supplier. Having submitted accurate meter readings as soon as asked, I paid the final month’s amount. ...
Npower loses 300,000 customers and profits plummet thanks to billing errors image
.... Many were sent wildly inaccurate bills, while others weren’t billed at all. Some households received multiple bills for varying amounts, none of which matched up to meter readings. ...
Source : Independent [Read Article] Friday 24th of July 2015 11:00:00 PM
.... Only about half of British homes are owed money – some 46 per cent of them – which is, on average, £93, according to uSwitch. The debts have built up because many homes used less energy than they paid for over the winter months but have been charged for more because gas and electricity companies rely on inaccurate estimated meter readings. ...
Energy companies owe British households £1billion: How to get your refund image
Source : Daily Express [Read Article] Wednesday 22nd of July 2015 11:17:00 AM
.... It's thought that almost half of households have overpaid. Experts said that the research shows the importance of giving firms regular and accurate meter readings. ...
Navigating decline: what happened to TomTom? image
Source : Guardian [Read Article] Tuesday 21st of July 2015 03:14:07 PM
.... After four years at Psion – “it was one of the most interesting tech startups around; we learned a lot, there was a bunch of smart people” – she moved to Holland to join a software distributor for the Psion and other handhelds, and then helped set up TomTom in 1991. Initially, it made business-facing products for meter reading and barcodes for the popular handhelds – Palm Pilot, Compaq iPaq and Psion Series 5. ...
The Crusader: £1,100 electricity bill shocker leaves customer in a panic image
Source : Daily Express [Read Article] Monday 20th of July 2015 12:01:00 AM
....As huge credits turned into alarming debts he stayed the course with Co-operative Energy, paying £150 a month by direct debit. He even tolerated the digital slap on the wrist when he tried to put in his meter readings. ...
'I haven't had a correct bill in 18 months' image
Source : Telegraph [Read Article] Saturday 18th of July 2015 07:12:58 AM
.... Last month npower created three new bills covering the period from when I started with it. In each case, while the meter readings and electric calculations were correct, the gas calculations were not. ...
'British Gas owes me £6,000 but refuses to refund it' image
Source : Telegraph [Read Article] Sunday 12th of July 2015 08:00:42 AM
.... . For more than four years I have tried to submit meter readings via its website, telephone and text. ...
'Scottish Power says we've moved supplier but we haven't' image
Source : Telegraph [Read Article] Friday 10th of July 2015 01:20:24 PM
.... Then it assured me that all had been corrected and quarterly accounts would be issued by post. I then gave a meter reading and was told an invoice would come. ...
Smart meter scheme loses chairman image
Source : BBC [Read Article] Wednesday 1st of July 2015 12:28:54 AM
.... . The meters communicate directly with energy suppliers allowing automatic meter readings. ...
'Why has E.On suspended my Feed-in-Tariff payments?' image
Source : Telegraph [Read Article] Friday 26th of June 2015 12:56:48 PM
....On told me, four payments are made each year during specific payment windows. If a meter reading is not provided in a window, the payment has to be suspended until the next window, it said. ...
...."I've been trying to pay my late mum's final British Gas bill since she died last December," Paul told me. He contacted the company after her death with her meter readings, to ask for a final printed bill in her name for £93. ...
'I've been waiting months for my ScottishPower refund' image
Source : Telegraph [Read Article] Friday 19th of June 2015 03:32:56 PM
.... As my old property was unoccupied, a considerable credit balance built up. I sent meter readings as requested to obtain a refund to no effect. ...
Scottish Power tripled fee for new switch image
Source : Telegraph [Read Article] Friday 19th of June 2015 06:03:30 AM
.... . You gave Scottish Power final meter readings and pressed for a refund of the full sum taken and also the remaining credit on the account. ...
Simon Read: I can’t repeat all that you say about Scottish Power - but it probably wouldn’t listen anyway image
.... Its response? “We sincerely apologise to Mr Flanagan for the poor service he received from Scottish Power. ” It said that once it has up-to-date meter readings, it will put through a correct bill. ...
Smart meters: will you pay more for 'peak electricity'? image
Source : Telegraph [Read Article] Sunday 24th of May 2015 07:00:02 AM
.... Ms Maugham dismissed such devices as “unsuitable” because they did not feed information back to suppliers and keep data secure. “How will they send accurate meter readings to suppliers? They could require webcams trained on meters to feed information back, which is hardly what consumers would want,” she said. ...
'Scottish Power won't refund my £59 credit balance' image
Source : Telegraph [Read Article] Friday 22nd of May 2015 10:58:49 AM
. Six months ago I changed my dual fuel supply to another supplier who the same day gave Scottish Power the closing meter readings for electricity and gas. ...
Simon Read: 'Scottish Power's stance on direct debits shows why complaints multiply' image
...."Unless I complete a new standing order form, the monthly payment remains unchanged," she points out. "It means I can take a meter reading and calculate usage and cost, and, if need be, negotiate an acceptable sum. ...
'British Gas billed us for an empty property' image
Source : Telegraph [Read Article] Friday 15th of May 2015 09:19:45 AM
.... • Your gas will cost £53,500, British Gas tells three-bed household . Disappointingly, although your wife had written to British Gas with all the details of the new tenant and meter readings in good time, she now received their £322. ...
'Scottish Power keeps insisting that I'm dead' image
Source : Telegraph [Read Article] Thursday 7th of May 2015 07:12:47 AM
.... . Despite several phone calls, emails and letters providing Scottish Power with the correct meter readings, the account balance remained the same. ...

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