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....You did not need to worry about contacting AO. com as, like most major retailers, it has a goodwill returns policy offering an exchange or refund on goods that are not faulty. ... [Read full article on Guardian ]
Sunday 13th of August 2017 05:59:05 AM
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.... Miles Brignall reports. Sainsbury’s says no to replacement for faulty Hotel Chocolat gift card. ... [Read full article on Guardian ]
Thursday 17th of August 2017 02:37:41 PM
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Latest Finance News related to Faulty

Slow house price growth and steep rail fare increases image
Source : Guardian [Read Article] Thursday 17th of August 2017 02:37:41 PM
.... Miles Brignall reports. Sainsbury’s says no to replacement for faulty Hotel Chocolat gift card. ...
Get the measure of a new appliance … in depth image
Source : Guardian [Read Article] Sunday 13th of August 2017 05:59:05 AM
....You did not need to worry about contacting AO. com as, like most major retailers, it has a goodwill returns policy offering an exchange or refund on goods that are not faulty. ...
Sainsbury’s says no to replacement for faulty Hotel Chocolat gift card image
.... If the company goes bust it’s worthless; if you lose it it’s usually irreplaceable. And if a card is faulty you’re caught between two retailers. ...
Should I renegotiate my offer price after survey points to problems? image
Source : Guardian [Read Article] Monday 31st of July 2017 08:51:02 AM
....Q My girlfriend and I are in the process of buying a flat. We have had an offer agreed on the property and our survey has been conducted which has shown up a few worrying problems:•the damp proof injection course has failed by the back entrance leading to a 100% saturation reading;•the electrics are faulty and need a rewire and there are also sockets in the splash zone of the kitchen sink;•there is possibly a problem with a few joists in the front and back bedrooms. ...
G4S awarded £25m government contract despite fraud inquiry image
Source : Guardian [Read Article] Monday 10th of July 2017 04:50:36 PM
....The shadow justice secretary, Richard Burgon, raised questions over the decision: “It beggars belief that the government has sneaked out this contract with G4S while a serious fraud probe is still exploring its misconduct in a previous contract. “We’ve seen scandal after scandal with G4S, from billing the government for tagging thousands of “phantom offenders” – including those who were dead or in jail – to serious delays in informing the authorities that over 100 prisoners had been fitted with faulty electronic tags,” he said. ...
How the wheels came off my complaint to Very image
Source : Guardian [Read Article] Tuesday 4th of July 2017 06:00:33 AM
.... KJ, York. The Sale of Goods Act 1979 has been replaced by the Consumer Rights Act 2015, but you may be able to claim under the former if goods you bought on or before 30 September 2015 become faulty – as in your case. ...
Grenfell Tower fire: MP says public must be told to stop using Hotpoint model image
.... The government ordered an examination of the fridge-freezer by technical experts to establish the cause of the blaze, but did not order a product recall and said there was no specific reason for consumers to switch off their fridge-freezers. Slaughter said the government should learn from a serious fire in his constituency in 2016, when a faulty Indesit tumble dryer started a blaze in the Shepherds Court tower block in Shepherd’s Bush, west London. ...
Frustrated homebuyers in a fight to the finish with Bovis image
Source : Guardian [Read Article] Saturday 24th of June 2017 06:00:00 AM
....”. Other allegations on the Facebook group include shoddy painting or plastering, faulty plumbing, cracks in tiles or brickwork, the wrong fittings being installed, creaking and moving floors and more serious structural issues. ...
Hotpoint tells customers to check fridge-freezers after Grenfell Tower fire image
....Hotpoint is expected to give customers further updates about what action it will take, and the government advised people to follow standard safety advice by not overloading plugs, ensuring sockets are not damaged, and checking cables and leads are in good condition. The London fire brigade concluded last year that a faulty Indesit tumble dryer was the cause of a serious tower block blaze in Shepherd’s Bush, west London. ...
Scottish Power in the dark about my mother’s electricity supply image
Source : Guardian [Read Article] Wednesday 31st of May 2017 06:00:16 AM
.... Your mother is therefore only liable for arrears of £141, which Scottish Power has also cancelled as a goodwill gesture. Meanwhile, the faulty meter has been replaced and a monthly direct debit for future consumption agreed. ...
Beko issues tumble dryers safety alert over fire risk concerns image
Source : Guardian [Read Article] Tuesday 30th of May 2017 11:47:26 AM
....”. Andrew Mullen, the head of quality at Beko, added: “A small number of Beko and Blomberg 8kg and 9kg condenser tumble dryers have been affected by this faulty component, however we would urge any customer who thinks that they may be affected to check. ...
Fire risk alert issued over Beko tumble dryers image
Source : BBC [Read Article] Tuesday 30th of May 2017 11:12:44 AM
.... That related to 5. 3 million faulty Hotpoint, Indesit and Creda dryers manufactured over the course of 11 years, which also posed a fire risk. ...
Glitch hits Pension Regulator website image
Source : BBC [Read Article] Thursday 25th of May 2017 04:23:05 PM
....Thousands of small businesses ordered to register for auto-enrolment pensions face fines after part of the regulator's website crashed. An online server at the Pensions Regulator has been faulty since Wednesday at least, the BBC understands. ...
Who needs a door handle on a freezer? It’s a ‘cosmetic’ item, says Zanussi image
....I have never had this happen before and the only force ever used is ordinary hand pull. Should I as a consumer have been aware that fridge/freezer door handles are considered “cosmetic” and will not be replaced if faulty? Dr AM, Newcastle upon Tyne. ...
Ebay accused of failing its sellers as fraudulent buyers manipulate the system image
.... “Learning from the experiences of the 50,000 UK and US sellers in the pilot, we have created a different returns experience, including putting obstacles in the way of suspected fraudsters to prevent refunds, or even blocking a buyer entirely when we suspect fraud before they’ve been refunded,” it says. “We’re also giving the sellers who offer free or 30-day returns the ability to allow partial refunds on faulty, damaged and lost item claims so that they can recover costs. ...
Fiat Chrysler in huge vehicle recall image
Source : BBC [Read Article] Friday 12th of May 2017 01:17:30 PM
....25 million pickup trucks worldwide over a software error that "may be related" to a death and two injuries. The faulty code could potentially disable the side air bag and seat belt locking mechanism when a vehicle rolls over during a crash, the firm said. ...
Whistleblower sparks Hyundai and Kia recall of 240,000 cars image
Source : BBC [Read Article] Friday 12th of May 2017 05:37:45 AM
....The models affected include Hyundai's i30 hatchback, its Sonata midsize sedan, the luxury Genesis and Kia's Mohave as well as its Carnival minivan. These models and others were found to have issues with vacuum pipes, fuel hoses, parking brake light issues and several other faulty parts. ...
Should Halfords replace my faulty four-year-old bicycle? image
Source : Guardian [Read Article] Tuesday 9th of May 2017 06:00:53 AM
.... Under the old Sale of Goods Act, which applied to goods and services bought on or before 30 September 2015 and has since been replaced by the Consumer Rights Act, all goods sold must be fit for purpose and of reasonable quality, and it sounds as though your bike did not match these. To get a refund on a faulty item bought on or before 30 September 2015 you need to return it within a reasonable time after purchase. ...
How to resolve the FIVE most common property disputes image
Source : Daily Express [Read Article] Wednesday 3rd of May 2017 10:05:00 AM
....This is a growing issue as the housing crisis forces developers to rush jobs. We often hear of buyers finding windows that do not close fully, faulty wiring or a leaky roof. ...
General Motors loses Supreme Court appeal over car faults image
Source : BBC [Read Article] Monday 24th of April 2017 09:06:53 PM
. General Motors has lost a legal bid aimed at protecting it from lawsuits over faulty ignition switches. ...
I’m all shook up by my Miele washing machine’s vibrations image
Source : Guardian [Read Article] Sunday 23rd of April 2017 05:59:05 AM
....Míele will not refund or replace the machine (which is not what I asked) and insists the advice in the manual is sufficient. It quotes the Sale of Goods Act whereby I had 14 days to send the machine back or 30 days if it was faulty. ...
Dortmund attack: man arrested on suspicion of share-dealing plot image
Source : Guardian [Read Article] Friday 21st of April 2017 04:36:02 PM
.... His hotel bill showed that he had later ordered a massage. In a press statement on Friday, Germany’s criminal prosecutor said the faulty installation of the explosive devices may have saved the players’ lives. ...
Swap flights for trains to Europe this summer, plus the rise of the 'fix-perts' image
....Who is liable for £20,000 worth of jewellery stolen during our house move?. Wiggle is wriggling out of responsibility for faulty folding bicycle. ...
Wiggle is wriggling out of responsibility for faulty folding bicycle image
Source : Guardian [Read Article] Monday 17th of April 2017 06:00:15 AM
.... The mechanic told me not to ride it. He said the locking mechanism was faulty and the cycle would be hazardous to use. ...
Meet the ‘fix-perts’, an army of experts determined to get Britain on the mend image
.... If they are, they will need to be dealt with first. It could also be an issue with a faulty switch which can quite often be replaced, though you might prefer to be shown in person how to repair that one first time round. ...
THE CRUSADER: Slow progress on repairs for FAULTY DRYERS image
Source : Daily Express [Read Article] Monday 3rd of April 2017 01:47:00 PM
. Constantly monitoring the faulty dryer was the last thing Dennis needed given that he looks after his wife, a bed-bound dementia sufferer, at home. ...
Ford recalls 52,000 F-250 pick-up trucks over park fault image
Source : BBC [Read Article] Saturday 1st of April 2017 07:34:54 PM
....It is the Michigan-based automaker's third recall in a week. On Wednesday, Ford recalled 211,000 vehicles in North America over potentially faulty side door latches. ...
Related to :
It feels as if I’ve been hung out to dry by John Lewis over discounted machine image
....When I plugged it in, none of the programmes would start. An engineer found that the door sensor was faulty and a new one was ordered. ...
Discovering holes in my Skoda Yeti… and in my £729 Mapfre warranty image
Source : Guardian [Read Article] Sunday 19th of March 2017 06:59:01 AM
.... This, of course, meant that I wasn’t covered. The local garage issued a report to the warranty company that this was not the reason, and that a faulty component – the pressure plate – was in fact to blame. ...
Why are Britain’s new homes built so badly? image
Source : Guardian [Read Article] Saturday 11th of March 2017 07:00:27 AM
. Weak mortar, faulty drainage, unfinished fittings … for many buyers of newly built properties in Britain, their dream home quickly turns into a nightmare. ...
More than half of new-build homes 'have major faults', plus the best city cycle schemes image
....Raising pension age will mean many people die before getting it, say MPs. Hotpoint tells tumble dryer owners: unplug faulty machines due to fire risk. ...
What’s the point of building a million new homes if they’re not fit to live in? | John Harris image
.... Yet for all the outward gleam, something is wrong. This week the Guardian reported that Bovis is set to award people who live in some of its newbuild homes a total of £7m in compensation, in response to claims that houses have faulty plumbing or wiring, missing insulation, and other serious defects. ...
A London penthouse for £60,000 per week, plus the Isa offering 12% returns image
Source : Guardian [Read Article] Thursday 23rd of February 2017 03:20:00 PM
....Viagogo condemned over Ed Sheeran cancer benefit concert tickets. Hotpoint tells tumble dryer owners: unplug faulty machines due to fire risk. ...
Faulty tumble dryers: More than 40,000 sign recall petition image
Source : BBC [Read Article] Thursday 23rd of February 2017 11:51:57 AM
.... . The LGA repeated warnings that faulty tumble dryers are causing three fires a day, although not all of these are Whirlpool machines. ...
Hotpoint tells tumble dryer owners: unplug faulty machines due to fire risk image
Source : Guardian [Read Article] Wednesday 22nd of February 2017 12:55:45 PM
....Whirlpool – whose brands also include Creda, Swan and Proline – on Wednesday updated the advice on its website after receiving two enforcement notices from Peterborough trading standards. In December the trading standards office was threatened with a judicial review by consumer group Which? for its handling of the “fiasco” of the faulty machines. ...
Bovis to pay £7m to compensate customers for poorly built homes image
Source : Guardian [Read Article] Monday 20th of February 2017 09:05:32 AM
....He admitted that the company’s customer service “fell materially short” and had been “declining for some time”. Sibley promised to conduct an “end-to-end review” of the company’s whole production process, and has launched a “customer service task force” to urgently fix faulty homes. ...
EpiPen alternative to hit market at more than seven times the price image
Source : Guardian [Read Article] Monday 13th of February 2017 11:00:11 AM
.... According to CNBC, the drug cost about $450 at that time. But in October 2015, reports emerged of faulty auto-injectors which could fail to deliver the right dose of epinephrine. ...
Samsung factory fire caused by faulty batteries image
Source : Guardian [Read Article] Wednesday 8th of February 2017 04:31:21 PM
. A fire that drew out 110 firefighters and 19 trucks to a factory operated by Samsung Galaxy Note 7 battery supplier, Samsung SDI, was caused by discarded faulty batteries, the company has said. ...
Housing association agrees to buy back homes on 'substandard' development image
.... He puts the numbers of repairs to the property so far at 117. The Guardian has met residents with similar complaints, and seen direct evidence of the faults and defects in their homes, including floors riddled with holes, damp and mould, and faulty heating systems. ...
Train ticket pricing due for overhaul; plus, Nissan owners driven to anger image
Source : Guardian [Read Article] Thursday 2nd of February 2017 03:18:38 PM
....E-Scooters scoots off with our hard-earned £600. Clarks was right out of step when I complained about faulty trainers. ...
VW becomes world's No 1 carmaker despite diesel emissions scandal image
Source : Guardian [Read Article] Monday 30th of January 2017 01:55:34 PM
....”. Toyota, which had to recall millions of vehicles due to safety fears over faulty accelerator pedals in 2009-10, now says it is not concerned with maintaining pole position on sales. ...
Nissan Qashqai owners driven mad by engine failures image
Source : Guardian [Read Article] Saturday 28th of January 2017 07:00:48 AM
....After six months it is trickier. The act gives you protection for up to six years from purchase, but the burden is on you to prove the car was faulty at the time of delivery, meaning you may require an expert report. ...
Southern rail: could more commuters claim a credit card refund? image
Source : Guardian [Read Article] Tuesday 17th of January 2017 01:20:06 PM
.... After filing his claim, Amex refunded half his season ticket cost – £2,400. The section 75 clause makes the credit card provider jointly liable with the retailer – provided that you put at least £100 on the card (up to £30,000) – if the goods or services are not delivered or are found to be faulty. ...
Samsung boss faces arrest as South Korea corruption scandal grows image
Source : Guardian [Read Article] Monday 16th of January 2017 06:18:48 AM
....”. Lee’s possible prosecution is a fresh source of embarrassment for Samsung, whose reputation has already been damaged by fire accidents involving its faulty Galaxy Note 7 smartphone. ...
Takata shares rise on US airbag settlement reports image
Source : BBC [Read Article] Friday 13th of January 2017 03:26:11 AM
....Shares of Japanese airbag manufacturer Takata have risen on reports it will settle a lawsuit with US regulators. The firm is expected to pay up to $1bn (£822m) and plead guilty to criminal wrongdoing over faulty airbags, which have been linked to at least a dozen deaths and more than 100 injuries. ...
Samsung says it’s out of spares for my 18-month-old washing machine image
Source : Guardian [Read Article] Friday 6th of January 2017 07:00:11 AM
....That six-year reassurance is a red herring. It refers to the six years in which you can claim a refund, repair or replacement for a purchase that turns out to be inherently faulty. ...
Domestic & General left me without a fridge over Christmas image
Source : Guardian [Read Article] Sunday 1st of January 2017 07:00:49 AM
. I have four household appliances insured on a Domestic & General policy, one of which, my faulty fridge, was written off several months ago. ...
It’s take-back Tuesday, the day when unwanted presents are returned image
Source : Guardian [Read Article] Saturday 31st of December 2016 07:01:21 AM
....So what are your rights, online as well as in the shops? If your mother gave you a jumper in a hideous colour, can you take it back? You can try, but you can’t force the store to take it back. High-street shops are under no legal obligation to take back goods unless they are faulty, not as described or unfit for purpose. ...
Cold comfort as D&G policy leaves me without a fridge during the festive season image
. I have four household appliances insured on a Domestic & General policy, one of which, my faulty fridge, was written off several months ago. ...
Crusader: How we fought to get you justice in 2016 image
Source : Daily Express [Read Article] Saturday 24th of December 2016 07:08:00 AM
.... In good faith Cristina returned the loan car she was given, but never got her cash back. Angry customer Martin Bainbridge kept fighting, together with Crusader, after the Volkswagen car he paid £20,000 for with a credit contract turned out to have a faulty integrated satnav that kept indicating he was in Germany. ...
Hotpoint and Indesit tumble dryer fires prompt legal move image
Source : BBC [Read Article] Friday 23rd of December 2016 12:02:10 AM
....Yet a machine awaiting a repair caused a huge tower block fire in west London in August, leaving families homeless and requiring 120 firefighters to bring it under control. The London Fire Brigade said it believed a faulty Indesit dryer had been the cause of the fire. ...
Consumer group challenges Peterborough over potentially dangerous tumble dryers image
....The trading standards arm of Peterborough city council has been dealing with the alert – which involves an estimated 5. 3m faulty dryers made by Whirlpool brands Hotpoint, Indesit and Creda – because its UK head office is located there. ...
How to return unwanted Christmas presents image
Source : Daily Express [Read Article] Wednesday 21st of December 2016 12:01:00 AM
....However, this does not help much with unwanted gifts as you will have to admit you do not like your present and ask the giver to return it on your behalf. The law is firmly on your side if you have been given an item that is faulty. ...
‘And the winner is...’ it’s the 2016 awards for worst customer service image
....While the companies that enrage you might have changed (anyone remember Cable & Wireless?), the offences remain broadly similar. It’s not the fact that the goods you buy are faulty, or the service intermittent, it’s that you have to endure several hours of Vivaldi on hold before facing the brick wall of corporate indifference when something goes wrong. ...
Present danger: trading standards' battle against deadly Christmas gifts image
Source : Guardian [Read Article] Tuesday 13th of December 2016 07:23:09 AM
....Reed opened some boxes and found electrical products that are proving popular in the run-up to the Christmas including hair straightening brushes, steam facial cleansers and portable chargers. He is constantly on the lookout for products with faulty plugs and chargers that can overheat and cause fires. ...
Thousands wait for action over potentially dangerous tumble dryers image
Source : Guardian [Read Article] Monday 5th of December 2016 06:00:15 AM
....Thousands of owners of potentially dangerous tumble dryers are being forced to wait for modifications to their machines, a year after the manufacturer announced a safety alert due to the risk of them bursting into flames, a consumer group has warned. Which? said Whirlpool customers were being subjected to “slow, poor service” and even incorrect and dangerous advice, as it published the results of a survey showing that one in five are still saddled with a faulty machine. ...
Thomas Cook resumes dividend despite fall in profits image
Source : Guardian [Read Article] Wednesday 23rd of November 2016 09:20:21 AM
....He said the company was changing its culture by focusing on providing a better service for customers following the deaths of Bobby and Christi Shepherd, aged six and seven, at a hotel on Corfu booked through the travel company. The siblings died from carbon monoxide poisoning caused by a faulty boiler. ...
GM allowed to delay air bag recall image
Source : BBC [Read Article] Tuesday 22nd of November 2016 01:48:57 PM
....Toyota recalled another 5. 8 million cars worldwide last month because of possibly faulty Takata air bags, bringing the total of recalled air bags to 23. ...
Apple to swap 'faulty' iPhone 6S batteries image
Source : BBC [Read Article] Monday 21st of November 2016 11:41:39 AM
.... . In its announcement, Apple urged customers who believe they have a faulty phone to contact an Apple store, an authorised repair shop or the firm's support line to start the process of getting a new battery. ...
Consumers caught out as UK firms furnished with crippling copyright laws image
Source : Guardian [Read Article] Monday 21st of November 2016 07:00:02 AM
.... If you’re shown an item then go home and confirm the order over the phone you lose the right to cancel. ■ If an item is customised you don’t have a cooling-off period and can only get a refund if it’s faulty or not as described. ...
Domestic & General’s customer service is beyond repair image
Source : Guardian [Read Article] Monday 21st of November 2016 07:00:01 AM
....I currently pay £59 a month. In September I reported that my frost-free integrated freezer was faulty, and six days later an engineer called. ...
This Black Friday plan ahead and avoid being lured into a shopping frenzy image
Source : Daily Express [Read Article] Sunday 20th of November 2016 12:01:00 AM
....”. You have full protection if an item is damaged or faulty, unless this was pointed out by the store at the time. ...
Only a three-day window to return clothes from H&M’s Kenzo range image
Source : Guardian [Read Article] Tuesday 15th of November 2016 07:00:10 AM
.... Doesn’t this effectively dilute shoppers’ rights? PK, Hemel Hempstead, Herts. With the season of goodwill and joy – and shopping – looming, it’s worth reiterating to readers that retailers are under no obligation to accept returns unless they are faulty, but luckily most will provide a goodwill returns policy over Christmas. ...
Samsung HQ raided by prosecutors as South Korean political scandal deepens image
Source : Guardian [Read Article] Tuesday 8th of November 2016 09:09:17 PM
....9m exploding Galaxy Note smartphones in September and 2. 8m faulty washing machines in October, both officially recalled by regulators after major safety concerns. ...
From posh picnics to nylon knickers: readers on the best and worst of M&S image
Source : Guardian [Read Article] Tuesday 8th of November 2016 02:49:05 PM
.... I am tired of hems coming down and buttons falling off. I have had to pay for two zips to be replaced on faulty M&S garments this year. ...
The Crusader: Mother and daughter win dream tickets for Michael Ball and Alfie Boe image
....Live shows are sophisticated must-sees these days but they cost and on the rare occasion things go wrong, audiences may find they have fewer rights than they imagine. Unlike faulty goods, where getting another is relatively easy, there is a narrow time window for performances. ...
Samsung recalls 2.8m washing machines in the US image
Source : BBC [Read Article] Friday 4th of November 2016 03:57:53 PM
....8 million washing machines in the US after the doors detached mid-wash, leaving one person with a broken jaw. The company said 34 models of top-loading machines made between March 2011 and November 2016 may be faulty. ...
Online scams and 'portal juggling': National Trading Standards lists threats image
....The continuing expansion of online marketplaces is also expected to lead to a growth in “micro-importers”, consumers in the UK who order goods online for onward sale. This can lead to fake, and often dangerous, products ending up in people’s homes, including dangerous electrical products with faulty chargers that can overheat and cause fires. ...
Boss of firm that used cold-calling to sell call-blocking devices is jailed image
....Victims found that the gadget did not work, caused their internet to fail or was only compatible if they had a caller ID on their landline. Disgruntled customers of the firm then found they were unable to return faulty devices or were not refunded after cancelling their orders within the specified cooling-off period. ...
The Crusader: Far more bother than hover image
Source : Daily Express [Read Article] Monday 31st of October 2016 12:01:00 AM
....Under Sales of Goods rules the family had done more than enough to warrant a refund. Notwithstanding the statutory one-year guarantee, retailers have the right to rectify if electronic items fail within the first six months but the onus is on them and/or the manufacturer to prove the product was not faulty originally. ...
Toyota recalls 5.8 million cars over faulty Takata airbags image
Source : BBC [Read Article] Wednesday 26th of October 2016 07:37:03 AM
....The world's biggest carmaker, Toyota, is recalling another 5. 8 million cars worldwide over potentially faulty air bags made by supplier Takata. ...
Nationwide tries to wriggle out of faulty bridesmaid dress claim image
Source : Guardian [Read Article] Monday 24th of October 2016 06:00:07 AM
. I am in an incredibly frustrating and long-winded dispute with Nationwide over a faulty bridesmaid dress that I bought online in April from Aisle Style UK. ...
'I return half of what I buy'  image
Source : BBC [Read Article] Thursday 20th of October 2016 05:38:15 AM
....The credit card firm found around a fifth of firms had created a system for stock they couldn't resell, including partnering with another firm to resell items at a loss, or moving to a bigger warehouse to store excess stock. Some firms are fighting back, the research suggests, with almost four in 10 retailers saying they charge for returns to discourage shoppers from sending back non-faulty items. ...
Whirlpool is just piling on the misery over safety recall image
Source : Guardian [Read Article] Monday 17th of October 2016 06:00:05 AM
. I’ve been caught up in Whirlpool’s exchange/repair programme for its faulty tumble dryers which, in some cases, have been bursting into flames. ...

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