....A spokesperson for the Civil Aviation Authority said new measures were recently introduced for passengers who were finding extracting compensation from airlines difficult. "Last year we introduced alternative dispute resolution
to the aviation industry so passengers, who have been unable to resolve a complaint with an airline, can get an independent decision that the airline must abide by," they said. ...
[Read full article on BBC
Friday 19th of May 2017 11:58:03 PM
.... Marchant sent photographs of the smashed item to eBay which, nonetheless, refunded the buyer. Because the buyer had contacted eBay’s dispute resolution
service, a defect was recorded against Marchant. ...
[Read full article on Guardian
Sunday 21st of May 2017 05:59:46 AM