Topic filter : Dispute Resolution

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....I tried to talk to Carter Stones, but while I could see two people in their office, each time I knocked they hid behind the door. Since 2014 it has been a legal requirement for letting agents to be a member of one of three government-approved dispute resolution schemes: the Property Redress Scheme, the Property Ombudsman or the Ombudsman Service. ... [Read full article on BBC ]
Monday 6th of March 2017 12:19:27 AM
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.... Virgin replied that day stating that my vouchers would now be expired and were non-refundable. I have since chatted with the firm via live chat, but it is not prepared to offer any refund, does not co-operate with any alternative dispute resolution firm such as the ombudsman, and is willing to defend this in county court. ... [Read full article on Guardian ]
Wednesday 15th of March 2017 07:00:23 AM
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.... Rics itself cannot order any of its members to compensate you or take steps to correct mistakes. However, Rics can – and does – require its members to have a complaints-handling procedure in place, which gives details of what it calls an “alternative dispute resolution” (ADR) provider – such as an ombudsman service. ... [Read full article on Guardian ]
Thursday 16th of March 2017 07:00:02 AM
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Latest Finance News related to Dispute Resolution

Our Rics survey missed major problems – can we get our money back? image
Source : Guardian [Read Article] Thursday 16th of March 2017 07:00:02 AM
.... Rics itself cannot order any of its members to compensate you or take steps to correct mistakes. However, Rics can – and does – require its members to have a complaints-handling procedure in place, which gives details of what it calls an “alternative dispute resolution” (ADR) provider – such as an ombudsman service. ...
Trying to get a refund from Virgin Balloon Flights fails to take off image
Source : Guardian [Read Article] Wednesday 15th of March 2017 07:00:23 AM
.... Virgin replied that day stating that my vouchers would now be expired and were non-refundable. I have since chatted with the firm via live chat, but it is not prepared to offer any refund, does not co-operate with any alternative dispute resolution firm such as the ombudsman, and is willing to defend this in county court. ...
Scheme to combat rogue lettings agents under attack image
Source : BBC [Read Article] Monday 6th of March 2017 12:19:27 AM
....I tried to talk to Carter Stones, but while I could see two people in their office, each time I knocked they hid behind the door. Since 2014 it has been a legal requirement for letting agents to be a member of one of three government-approved dispute resolution schemes: the Property Redress Scheme, the Property Ombudsman or the Ombudsman Service. ...
EU will lose out from bad Brexit deal on City, says leaked report image
Source : Guardian [Read Article] Wednesday 1st of February 2017 11:48:26 AM
....”. It also suggests that the UK would have opposed a commission proposal for a “double taxation dispute resolution mechanism”, whereby companies and individuals would have recourse to a pan-European body if they were being taxed on the same profits by multiple national revenue bodies. ...
'I set myself on fire' image
Source : BBC [Read Article] Friday 13th of January 2017 12:16:58 AM
.... . They handle thousands of complaints each year, but a panel of experts is looking at whether those three dispute resolution measures can be replaced by a single super-agency to make the process easier and quicker. ...
VW chiefs 'hushed up emission cheating' image
Source : BBC [Read Article] Monday 9th of January 2017 08:05:24 AM
....However, the company said it wanted to avoid the "cost risk associated with pursuing the matter through the courts". Instead, it had submitted some test cases to the dispute resolution body, the Motor Ombudsman. ...
Ebay Australia won’t help as a member sends rape threats and obscenities image
Source : Guardian [Read Article] Thursday 5th of January 2017 07:00:42 AM
....It is scandalous that eBay Australia has ignored your plight. Its bias in favour of buyers is a familiar source of grievance among sellers, although it insists its dispute resolution system is not automated. ...
Legal sector 'at risk' without Brexit guarantees image
Source : BBC [Read Article] Tuesday 20th of December 2016 12:24:09 AM
.... It has warned several may pull out of the UK altogether if Brexit affects their ability to do business. TheCityUK's chief executive, Miles Celic, said: "The UK-based legal services sector is the leading global centre for the provision of international legal services and dispute resolution. ...
I’m moving down the road and Virgin Media is demanding £240 image
Source : Guardian [Read Article] Sunday 28th of August 2016 06:00:24 AM
....As you feel you were mis-sold the contract, you should raise a formal complaint with Virgin. If the complaint is not resolved you can escalate it to CISAS – an alternative dispute resolution scheme – which will assess the case and reach a fair and impartial judgement. ...
Passengers could be charged £25 for failed claims against airlines image
Source : Guardian [Read Article] Monday 22nd of August 2016 12:07:05 PM
....Passengers of easyJet and British Airways, and the UK’s biggest package holiday operators, could be charged £25 if they make a complaint about delays, cancellations or lost baggage that is subsequently not upheld. The airlines, plus Thomson and Thomas Cook, have joined a dispute resolution service for tricky complaints that cannot be resolved by the companies themselves. ...
Our deposit for a conservatory has been lost image
Source : Guardian [Read Article] Wednesday 1st of June 2016 06:01:15 AM
....Sadly, it is unlikely you will see your money again, but you could help other people to avoid the same fate. Nitin Khandia, a director of the civil litigation and dispute resolution department at BTMK Solicitors suggests reporting Tester’s conduct to the liquidators of Ieo, who will then refer it to the Department for Business, Innovation & Skills for them to consider his disqualification as a director. ...
The tiny scratches that can result in large bills when you hire a Green Motion car image
.... It says it is justified in charging post-rental fees, which are set out in a “price matrix” displayed to customers. It said that customers sign a post-rental inspection form, that it is a member of industry body BVRLA for dispute resolution, and that the vast majority of its 45,000 rentals so far this year have been trouble free. ...
When is a D&G insurance policy not an insurance policy? When it’s a service plan image
....We have been getting a lot of complaints about poor customer service at Domestic & General, but were unaware the company was refusing to deal with the FOS over disputed claims. We are not huge fans of the FOS but think it is by far the best ombudsman because, unlike the other dispute resolution services, it is mostly taken seriously by the firms that are obliged to deal with it. ...
Why customers tend to lose when they sue companies image
Source : Guardian [Read Article] Friday 15th of April 2016 06:00:13 AM
.... What is the position with regard to presenting a company with an itemised bill for the time and effort expended in trying to resolve such problems? Could one take them to court for non-payment of a bill? JW, London. Tempting, but sadly courts tend not to look favourably on requests for damages in consumer cases, says Nitin Khandhia, director in the civil litigation and dispute resolution department at BTMK solicitors: “Most consumer contracts include terms which limit the liability of the supplier for financial losses other than those prescribed by law. ...
DFS delayed delivery so long, our sofa price had been cut in a sale image
Source : Guardian [Read Article] Sunday 3rd of April 2016 06:00:25 AM
....We can understand your frustration, particularly when you see the price of furniture you have not received marked down for the benefit of other shoppers in the sale. As you consider that you received a poor service from DFS, you could, in theory, take your case to the county court, though it would expect you to have already exhausted an alternative dispute resolution route – in your case, the Furniture Ombudsman. ...
Ofcom opens a road to faster broadband image
Source : Guardian [Read Article] Sunday 28th of February 2016 07:00:15 AM
....Any compensation for delays is paid to the provider. Customers who have lost out must take their case to whichever dispute resolution scheme their provider is signed up to. ...
What will Ofcom's review of BT's cable network mean for broadband users? image
Source : Guardian [Read Article] Thursday 25th of February 2016 12:29:33 PM
....Any compensation for delays is paid to the provider. Customers who have lost out must take their case to whichever alternative dispute resolution scheme their provider is signed up to. ...
Vodafone under investigation over customer service record image
Source : Telegraph [Read Article] Tuesday 9th of February 2016 05:46:46 PM
.... . Every British industry is required to have an "alternative dispute resolution" body as a result of new EU rules that were implemented in October. ...
TTIP: the key to freer trade, or corporate greed? image
Source : Guardian [Read Article] Saturday 2nd of January 2016 04:00:09 PM
....A little known facet of every trade deal is a separate form of arbitration for the businesses covered by the agreement, allowing them to avoid the civil courts. As such, the investor-state dispute resolution (ISDS) gives foreign investors the power to sue a government for introducing legislation that harms their investment. ...
All bets are off as Betfair asks me to repay my football winnings image
Source : Guardian [Read Article] Monday 21st of December 2015 10:34:53 AM
....Gambling contracts became enforceable in 2007, which means Betfair could indeed pursue you through the courts. Nitin Khandhia, director in the civil litigation and dispute resolution department at BTMK solicitors, reckons the fact that Betfair handed over the money before the mistake was realised does not affect its right to recover it. ...
Twelve cons of Christmas: this year's festive rip-offs unveiled image
Source : Telegraph [Read Article] Sunday 20th of December 2015 07:52:17 AM
.... . In one complaint looked at by the Financial Ombudsman Service, the dispute resolution body, an insurer refused to pay out for a parent’s stolen games consoles, televisions and £300 cash meant for his sons – claiming that there was “insufficient evidence” that he owned the items. ...
Black Friday 2015: What are your consumer rights? image
Source : Telegraph [Read Article] Tuesday 17th of November 2015 02:06:35 PM
....  . Andrew Leakey, head of dispute resolution at Stephensons Solicitors, advises splitting the cost between a credit card and a debit card. ...
Fancy a new-build home? You get more protection buying a tin of baked beans image
....In 2010 the Consumer Code for Home Builders was introduced after a government investigation found 70% of new homes suffered snagging problems and buyers were left without statutory redress. It sets a code of conduct for member builders and offers dispute resolution if problems can’t be resolved. ...
How to protect your online brand image
Source : BBC [Read Article] Friday 13th of November 2015 12:14:03 AM
.... . "We've seen almost twice the number of cases involving these new gTLDs this year versus last year," explains Brian Beckham, head of the internet dispute resolution section at the World Intellectual Property Organization (WIPO). ...
Co-op Energy: regulator sets sights on the new worst culprit for billing bungles image
Source : Telegraph [Read Article] Wednesday 11th of November 2015 08:36:45 AM
.... . Hundreds of customers have now brought their complaint to the Energy Ombudsman, a last-resort dispute resolution body, in the previous three months. ...
Struggles for card compensation image
Source : Telegraph [Read Article] Saturday 31st of October 2015 08:42:19 AM
.... . The compensation scheme spokesman stressed that the rules stated: “Any cheque not encashed within six months shall be cancelled and the scheme claim to which it relates shall be deemed to have expired and such scheme creditor shall not receive any redress and shall have no right of recourse to the dispute resolution procedure. ...
Openreach seems closed off when it comes to getting connected image
Source : Guardian [Read Article] Tuesday 27th of October 2015 07:24:06 AM
.... Residents on new developments struggling to get connected are allowed to liaise directly with BT, but similarly stranded residents in older homes must complain through their provider. Moreover, any compensation for delays is paid to the provider, so customers who have lost out have to take their case to whichever alternative dispute resolution scheme their provider is signed up to. ...
Motorists banned in error after DVLA eyesight test fails image
Source : Guardian [Read Article] Saturday 17th of October 2015 05:59:12 AM
....But the government agency faces a potential multimillion-pound bill if it becomes a target for the new-style class legal actions permitted under the recently enacted Consumer Rights Act. Nitin Khandhia, civil litigation and dispute resolution lawyer at solicitors BTMK, says: “The consequences of this situation could be very far reaching. ...
Consumer Rights Act updated to include digital purchases image
Source : Guardian [Read Article] Thursday 1st of October 2015 06:01:11 AM
....• Making it easier for shoppers to challenge hidden fees and charges, preventing companies from enforcing terms if they are deemed to be unfair – even if they are written in plain language. • In the case of a dispute, certified dispute resolution providers are being set up across different sectors to help as a quicker and cheaper alternative to going through the courts. ...
Here's what you need to know to fight back after a holiday from hell image
Source : Daily Express [Read Article] Sunday 20th of September 2015 12:01:00 AM
....”. Most reputable companies should have a dispute resolution process, but do not let them fob you off with, for instance, discounts on your next booking. ...
Taken to the cleaners over cleaning bill  image
Source : Daily Express [Read Article] Wednesday 16th of September 2015 12:01:00 AM
.... . • Lease’s own alternative dispute resolution advice booklet sets out some of the applications that can be made to the First-tier Tribunal, such as service charges and the right to manage, and provides some useful information on each application. ...
Britain's maritime industry under pressure to heighten its profile image
Source : Telegraph [Read Article] Sunday 6th of September 2015 11:01:09 PM
.... . “London is at the centre of supporting shipping – about 50pc of tanker charter is here, companies come here to finance vessels, to insure them and because of Britain’s seafaring heritage, English law dominates the maritime industry, so companies come here to look for legal advice and dispute resolution,” he said. ...
Why over-declaring penalty points lets car insurers overcharge 2.8 million drivers image
.... Convictions over drink and drugs can remain on records for 11 years - but may be "spent" after just five years  Photo: PA. The Financial Ombudsman, the dispute resolution body, has said it will side with the customer if an insurer unfairly uses unspent convictions to give them less favourable terms than other policyholders, such as higher premiums. ...
Is your business affected by Libor? image
Source : Guardian [Read Article] Thursday 13th of August 2015 06:00:08 AM
.... It’s a good idea to take legal advice in relation to limitation and, where necessary, to issue a claim protectively in order to stop the clock ticking. Jonathan Dinsdale is an associate solicitor in the dispute resolution team at Colemans ctts, specialising in financial mis-selling claims. ...
Free-to-use service promises to investigate rip-offs and complaints – in EVERY sector image
.... Why has it been set up? . Rules from Europe mean that every sector must have a so-called "alternative dispute resolution body" that is officially approved to investigate complaints. ...
Led astray by an error in a map that cost us money image
Source : Guardian [Read Article] Wednesday 5th of August 2015 05:59:00 AM
.... Nonetheless, a spokesperson for the Guide blames you for not checking the hotel website when booking your stay, rather than its editors for not checking its maps, and declines to compensate you for those unused nights. Unfortunately, there is not much you can do about it, according to Andrew Leakey, head of dispute resolution at Stephensons solicitors, because your contract was with the hotel – which did not misrepresent the location – and because the listing was correct elsewhere in the guide. ...
Record number of pensioners using homes as 'cash machines' to fund retirement image
.... Complaints about equity release are on the increase, according to the Financial Ombudsman. The dispute resolution service normally receives complaints brought by family members after the borrower has died or gone into long-term care and they realise the true cost of the policy. ...
Stealth cuts to savings interest outlawed by regulator image
Source : Telegraph [Read Article] Thursday 23rd of July 2015 09:06:29 AM
.... Banks who implement these rules unfairly can be rapped by the Financial Ombudsman. Savers can claim a refund if they lost money due to stealth rate cuts, according to the dispute resolution body. ...
Surprise! A £5,000 extension to our builder’s bill image
Source : Guardian [Read Article] Wednesday 22nd of July 2015 06:00:02 AM
....If you asked for a “quote” rather than an “estimate” the builder has to stick to that sum, even if the job ends up costing more – unless any unforeseen costs are agreed with you beforehand. Nitin Khandhia, partner in the civil litigation and dispute resolution department at BTMK Solicitors, says: “Ultimately all works have to be governed by an agreement, or a contract, which can be verbal (not advisable) or in writing (always preferable). ...
Npower gives free energy to customers whose bills were bungled image
Source : Telegraph [Read Article] Tuesday 21st of July 2015 11:09:31 AM
.... In each case, npower itself failed to resolve the customer's complaint within eight weeks. After this time, householders can take their case to the Energy Ombudsman, an independent dispute resolution service, which gives npower 28 days to resolve the issue. ...
Airlines receive 400 complaints a week – how a new ombudsman could help image
.... . “We are not prepared to let this situation continue – an ombudsman will make sure air passengers benefit from a quick, fair and certain approach to dispute resolution. ...
Ebay’s ‘no quibbles’ returns policy led to a demand for £740 from a debt collection agency image
....Ebay’s efforts to lure buyers with its no quibbles protection has proved a gift for scoundrels – my postbag sags with grief from sellers. Ebay denies that its dispute resolution system is automated, but the illogicality of many of its rulings suggests otherwise. ...
How to exploit the five-year plummet in wholesale energy image
Source : Telegraph [Read Article] Monday 13th of July 2015 08:57:05 AM
.... If a supplier fails to provide clear information, you could be eligible for a refund. Customers need to make a complaint to the Energy Ombudsman, a dispute resolution service. ...
Three years of complaints failures: EE is fined £1m image
Source : Independent [Read Article] Saturday 4th of July 2015 12:34:41 AM
....Ofcom fined EE –which trades under the 4GEE, Orange and T-Mobile brands – £1m for failing to tell certain customers that they could take their complaints to an independent body for free if the matter was not resolved within eight weeks. The company also failed to inform them about the free alternative dispute resolution (ADR) scheme in its customer complaints code and on paper bills. ...
EE fined £1m by Ofcom for misleading customers image
Source : Guardian [Read Article] Friday 3rd of July 2015 07:40:00 AM
....Related: BT’s acquisition of EE could harm consumers, Which? tells regulators. EE, whose brands include Orange and T-Mobile, sent letters to customers that did not inform them of their right to take a complaint to alternative dispute resolution (ADR) after eight weeks. ...
Ofcom fines EE £1m for customer complaints failures image
Source : Telegraph [Read Article] Friday 3rd of July 2015 07:25:41 AM
.... . The regulator found that EE – which includes the brands 4GEE, Orange and T-Mobile – had failed to tell some customers that they could refer complaints left unresolved by EE to an independent alternative dispute resolution (ADR) scheme. ...
BT’s Openreach slammed for phone and broadband connection delays image
Source : Guardian [Read Article] Monday 29th of June 2015 06:00:11 AM
....If you are not in a new-build property you have to complain through your service provider and cannot deal directly with Openreach. Any compensation for delays is paid to the service provider, not the end user, so customers who have lost out due to its tardiness will have to take their case to whichever alternative dispute resolution scheme their provider is signed up to. ...
Questions of Cash: The paperwork wasn't right so I was left high and dry with a broken washing machine image
.... We raised this with L&G. Its spokesman says: "The [insurer's] dispute resolution committee looked at the case, and has decided not to reinstate the policy. ...
Lost jobs? Deficits? Not so fast – trade agreements are still a roll of the dice image
....Opponents, meanwhile, point to what they argue is a pattern of job losses and wage declines at home following free trade agreements. Those who have read the still-secret document voice concerns about everything from the dispute resolution process to environmental protection rules. ...
The obscure legal system that lets corporations sue countries | Claire Provost and Matt Kennard image
....Even states that first objected to the introduction of the investor-state dispute system at the 1964 World Bank meeting have since signed dozens of agreements expanding its reach. With the rapid growth in these treaties – today there are more than 3,000 in force – a specialist industry has developed in advising companies how best to exploit treaties that give investors access to the dispute resolution system, and how to structure their businesses to benefit from the different protections on offer. ...
BT and PlusNet: poles apart when  it comes to my broadband issue image
Source : Guardian [Read Article] Wednesday 27th of May 2015 06:00:30 AM
.... That being so, given its obligation to provide service, it will have to extend your line from the next nearest pole, regardless of which provider you sign up with. If this doesn’t happen you can complain to which ever dispute resolution scheme your provider is registered with: the ombudsman or the Communications and Internet Services Adjudication Scheme. ...
Unions threaten North Sea oil with first strike in 20 years image
Source : Telegraph [Read Article] Tuesday 19th of May 2015 06:29:44 PM
.... “The meeting is the last chance saloon if strike action is to be avoided," said offshore employment expert Katie Williams at legal firm Pinsent Masons. "The dispute resolution mechanism could fail to find a solution with the unions balloting members on industrial action, which if it takes place will be the first offshore work stoppage since the 1990s. ...
Complaints rise about Sipps and annuities, says ombudsman image
Source : Telegraph [Read Article] Tuesday 19th of May 2015 03:30:19 PM
.... • Pension freedoms day: 101 questions answered . The dispute resolution service added that many annuity complaints were from people “unhappy about being offered a much smaller annuity than they’d expected”. ...
Beware the not-so-smartphones that eat your data while you sleep image
Source : Guardian [Read Article] Sunday 17th of May 2015 05:59:17 AM
....“I was told that the provider needs 72 hours after any limit has been reached before it can stop further charges being incurred and that it does not text customers when they are approaching their limit,” Chalk says. Customers who feel they have been wrongly charged can take their case to one of the alternative dispute resolution schemes all operators are obliged to sign up to if their complaint is unresolved by their provider after eight weeks, or after the provider sends them a letter deeming the case closed. ...
If your cash Isa rate was cut 'by stealth' you could be due compensation image
Source : Telegraph [Read Article] Wednesday 1st of April 2015 10:33:05 AM
.... • The future of cash? Meet the savers shunning Isas for 5pc returns . Complaints upheld by the official dispute resolution body show that the voluntary code isn't being implemented fairly, as savers can lose hundreds of pounds a year from rate cuts, even if they fall below the 0. ...
I’ve been ripped off – now HSBC  is making it hard for me to claim image
Source : Guardian [Read Article] Tuesday 31st of March 2015 06:00:09 AM
....’”. The act itself, however, makes no mention of “strangers”, a term which describes most people that we buy from, and Andrew Leakey, head of dispute resolution at Stephensons solicitors, reckons HSBC is liable. ...
Booked a hotel online? The price could still go up image
Source : Telegraph [Read Article] Sunday 15th of March 2015 07:30:57 AM
.... Atol and Abta protection is supposed to protect holidaymakers if their holiday company goes bust, for example by making sure they can get home. They also offer a dispute resolution service. ...
Cherie Blair to join board of car maker Renault image
Source : Telegraph [Read Article] Friday 13th of March 2015 07:57:01 PM
.... . Mother-of-four Mrs Blair specialises in international dispute resolution. ...
'EE billed me £86 for marketing calls I didn’t answer' image
Source : Telegraph [Read Article] Friday 6th of March 2015 02:46:53 PM
.... . After seeking legal advice and guidance from the regulator, Ofcom, and Cisas, the dispute resolution service for customers of communications companies, she asked for a letter from EE explaining the charges on her bill, as well as the names of the advisers she had been speaking to. ...
TTIP: Transatlantic trade deal text leaked to BBC image
Source : BBC [Read Article] Thursday 26th of February 2015 02:14:24 AM
....". The trade union Unite said "real risks" remained because of the dispute resolution mechanism TTIP is expected to include. ...
'Bank mistook my sex change for fraud' – when poor service counts as discrimination image
.... . The dispute resolution body said that in many cases customers do not know they have the right to ask their bank or financial provider to provide them with a personalised service if they need it. ...
Widows hit by 'unfair' tax bills image
Source : Telegraph [Read Article] Saturday 24th of January 2015 07:33:28 AM
.... . Andy Wells, a partner at the tax dispute resolution firm AVN Venus Tax who volunteers with the charity Tax Help for Older People, is one among many accountants who say elderly taxpayers with more than one pension have been particularly hard hit by historic HMRC errors. ...
New Retail Ombudsman can investigate your shopping complaint - but it comes with a catch image
.... Consumer complaints about shopping used to be the preserve of customer service call centres and, occasionally – if the consumer was persistent – the small claims courts. But this year, for the first time, unresolved complaints can be referred to a dispute resolution body. ...
Four letting agent tricks that can shrink buy-to-let returns image
Source : Telegraph [Read Article] Saturday 6th of December 2014 08:30:51 AM
.... . A change to the law in October means that all letting agents must now be a member of one of three dispute resolution bodies, known as the Property Ombudsman, Ombudsman Services Property and the Property Redress Scheme. ...
Source : Independent [Read Article] Friday 21st of November 2014 06:46:48 PM
.... Its spokeswoman said: “Ofcom has indeed banned ‘automatically renewable contracts’, which previously served to tie landline and broadband customers into repeated minimum contract periods. … If customers feel they have been subjected to an ARC and have exhausted TalkTalk’s complaints process, then we would encourage them to exercise their right to take the matter to dispute resolution. ...
'Insurer tried to halve our £128,000 payout – then insisted on receipts for everything' image
.... . Fortunately for Mrs Warren, the official dispute resolution body, the Financial Ombudsman Service, sympathised with the family’s plight and intervened in summer 2014. ...
Gillian digs in over agent dispute image
Source : Daily Express [Read Article] Monday 3rd of November 2014 12:01:00 AM
....On further investigation Crusader noticed an important logo on the letter the agent had sent to us. Richard James is with the reputable The Property Ombudsman service, which has been providing consumers and agents with alternative dispute resolutions for more than 20 years. ...
Source : Daily Express [Read Article] Monday 3rd of November 2014 12:01:00 AM
....On further investigation Crusader noticed an important logo on the letter the agent had sent to us. Richard James is with the reputable The Property Ombudsman service, which has been providing consumers and agents with alternative dispute resolutions for more than 20 years. ...
The £100,000 mortgage that cost £250,000 - equity release complaints rise image
Source : Telegraph [Read Article] Tuesday 21st of October 2014 10:20:45 AM
.... . The dispute resolution body said it was also dealing with more complaints from those who say they were sold an inappropriate equity release policy. ...
An accountant's guide to surviving a tax investigation image
Source : Telegraph [Read Article] Wednesday 17th of September 2014 08:50:50 AM
.... Get mediation . If progress slows to a crawl, "alternative dispute resolution" (ADR) may help. ...
Theres nothing like #complain to get your travel problem dealt with image
Source : Guardian [Read Article] Monday 15th of September 2014 06:00:34 AM
....Brown isn’t the only passenger to fight back in this way. The Ombudsman Services, which provides independent dispute resolution for complaints across a number of different sectors, says 27% of us have used social media sites in the past year to get our complaints addressed. ...
Alex Salmond is chasing away the private sector firms he so desperately needs image
Source : Telegraph [Read Article] Thursday 11th of September 2014 08:51:29 PM
.... If he had any sense, Alex Salmond, the SNP’s leader, would be studying what makes successful economies tick. The recipe is straightforward, yet bizarrely controversial among the Scottish nationalist establishment: low, flat taxes that do not penalise work, profits, savings or investment; a limited and sensible regulatory burden; a decent macroeconomic policy that promotes monetary stability; competitive open markets and consumer choice across the board, including in fields traditionally seen as public sector monopolies; a welfare state that acts as an emergency support mechanism, not an incentive-destroying trap; a high-quality infrastructure; a great education system; a strong rule of law that protects property rights and eases dispute resolution; free trade and an openness to the rest of the world. ...
Take the boss to tribunal? No, we'd much rather talk it out image
Source : Telegraph [Read Article] Wednesday 3rd of September 2014 01:49:27 PM
.... Mike Emmott, the body’s employment relations adviser, said: “We welcome this evidence. it looks increasingly possible that early conciliation will transform the process of dispute resolution by encouraging employers and employees to resolve issues by discussion, rather than by legal action. ...
If eBay's customers are always right, who'll protect its sellers? image
Source : Guardian [Read Article] Friday 11th of July 2014 06:00:00 AM
.... So much so that eBay puts me in touch with its vice-president Lynda Talgo to reassure Guardian readers that sellers are cherished. She rejects suggestions that eBay's dispute resolution service is an automated process, given the enormous number of transactions per day. ...
'Post Office collected £128 debt I never owed' image
Source : Telegraph [Read Article] Thursday 3rd of July 2014 03:45:54 PM
.... Back in 2006, for a period, the Post Office provided my landline. This proved to be a complete disaster which necessitated me involving what was then the dispute resolution service Otelo. ...
'Adviser put me in films and property and I lost £1m' image
Source : Telegraph [Read Article] Saturday 24th of May 2014 06:47:46 AM
.... . Investors who buy into such schemes are unable to seek redress from the Financial Ombudsman Service, the dispute resolution service, or the Financial Services Compensation Scheme, which pays out if regulated businesses fail owing money. ...
Major food company curbs consumers' right to sue image
Source : Telegraph [Read Article] Saturday 19th of April 2014 03:28:05 PM
.... . Even accepting a discount voucher will mean a consumer will have to accept arbitration and dispute resolution rather than go to court. ...

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