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....Ofcom's proposals were welcomed by the Minister of State for Digital and Culture, Matt Hancock. "Too many people are suffering from poor customer service when things go wrong with their broadband and phone lines," he said. ... [Read full article on BBC ]
Friday 24th of March 2017 07:38:46 AM
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.... One in 50 of Pret’s job applicants were born in the UK, so the company is particularly exposed to the threat of non-UK workers avoiding the country in the wake of Brexit or choosing to return home. Participants in Pret’s Big Experience Week will “get exposure to aspects of our business including food production, customer service, social responsibility (care for the homeless) and financial control”, according to the company, which did not reply to a request for clarification on expenses. ... [Read full article on Guardian ]
Saturday 25th of March 2017 07:00:03 AM
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....“Compensation payments are currently given ad-hoc to only a minority of those suffering problems [in up to 15% of cases], and can fail to adequately reflect the harm caused,” Ofcom said. The minister of state for digital and culture, Matt Hancock, said: “Too many people are suffering from poor customer service when things go wrong with their broadband and phone lines. ... [Read full article on Guardian ]
Friday 24th of March 2017 09:31:46 AM
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....Only one in 50 of Pret’s job applicants are born in the UK, so the company is particularly exposed to the threat of non-UK workers leaving or avoiding the country in the wake of Brexit. Participants in Pret’s Big Experience Week would “get exposure to aspects of our business including food production, customer service, social responsibility [care for the homeless] and financial control”, the company said. ... [Read full article on Guardian ]
Saturday 25th of March 2017 12:04:21 PM
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....The report, which looks at the DWP’s handling of the winding up of the original CSA scheme over the past five years, concludes that the process of closing the cases has been slow and dogged by inaccurate assessments. The CSA was set up in 1993 and swiftly became a watchword for Whitehall incompetence as it struggled with a series of IT problems, assessment blunders, case backlogs and poor customer service. ... [Read full article on Guardian ]
Tuesday 28th of March 2017 05:01:19 AM
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.... If callers agree to be put through to the number they requested the £7. 99 charge applies for the duration of the ensuing call, including the inevitable long wait in a customer services queue. ... [Read full article on Guardian ]
Sunday 26th of March 2017 07:59:25 AM
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....90 with my card – about half the total and with the balance due shortly. I have rung customer services and just get a recorded message. ... [Read full article on Guardian ]
Tuesday 28th of March 2017 07:00:22 AM
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Latest Finance News related to Customer Service

Suddenly our Diamond holiday has lost its sparkle image
Source : Guardian [Read Article] Tuesday 28th of March 2017 07:00:22 AM
....90 with my card – about half the total and with the balance due shortly. I have rung customer services and just get a recorded message. ...
Watchdog finds £3bn in child support arrears may never be collected image
Source : Guardian [Read Article] Tuesday 28th of March 2017 05:01:19 AM
....The report, which looks at the DWP’s handling of the winding up of the original CSA scheme over the past five years, concludes that the process of closing the cases has been slow and dogged by inaccurate assessments. The CSA was set up in 1993 and swiftly became a watchword for Whitehall incompetence as it struggled with a series of IT problems, assessment blunders, case backlogs and poor customer service. ...
118 directory enquiry numbers now cost more than a premium rate image
Source : Guardian [Read Article] Sunday 26th of March 2017 07:59:25 AM
.... If callers agree to be put through to the number they requested the £7. 99 charge applies for the duration of the ensuing call, including the inevitable long wait in a customer services queue. ...
Pret a Manger to pay work experience recruits after criticism of unpaid scheme image
....Only one in 50 of Pret’s job applicants are born in the UK, so the company is particularly exposed to the threat of non-UK workers leaving or avoiding the country in the wake of Brexit. Participants in Pret’s Big Experience Week would “get exposure to aspects of our business including food production, customer service, social responsibility [care for the homeless] and financial control”, the company said. ...
Pret a Manger looks to UK's teenagers to tackle looming staff crisis image
Source : Guardian [Read Article] Saturday 25th of March 2017 07:00:03 AM
.... One in 50 of Pret’s job applicants were born in the UK, so the company is particularly exposed to the threat of non-UK workers avoiding the country in the wake of Brexit or choosing to return home. Participants in Pret’s Big Experience Week will “get exposure to aspects of our business including food production, customer service, social responsibility (care for the homeless) and financial control”, according to the company, which did not reply to a request for clarification on expenses. ...
Broadband users in line for millions in Ofcom compensation plan image
Source : Guardian [Read Article] Friday 24th of March 2017 09:31:46 AM
....“Compensation payments are currently given ad-hoc to only a minority of those suffering problems [in up to 15% of cases], and can fail to adequately reflect the harm caused,” Ofcom said. The minister of state for digital and culture, Matt Hancock, said: “Too many people are suffering from poor customer service when things go wrong with their broadband and phone lines. ...
Ofcom plans instant payback for broadband woes image
Source : BBC [Read Article] Friday 24th of March 2017 07:38:46 AM
....Ofcom's proposals were welcomed by the Minister of State for Digital and Culture, Matt Hancock. "Too many people are suffering from poor customer service when things go wrong with their broadband and phone lines," he said. ...
Opodo charges for its own mistakes image
Source : Guardian [Read Article] Thursday 23rd of March 2017 07:00:05 AM
.... I was twice promised a call back which never came. I rang yet again and spoke to a customer service agent, who insisted that the tickets had to be cancelled and issued again. ...
Sir Ian McKellen and Susan Sarandon back Picturehouse cinema boycott image
Source : Guardian [Read Article] Wednesday 22nd of March 2017 07:00:28 AM
....”. Picturehouse defended its pay structure in a statement on its website: “For many years, Picturehouse Cinemas has paid its front-of-house customer service staff well above minimum wage. ...
Three UK's mobile customers experience new data breach image
Source : Guardian [Read Article] Monday 20th of March 2017 05:18:58 PM
....The mobile phone company Three has experienced a fresh data breach after some customers logging into their accounts were presented with the names, addresses, phone numbers and call histories of strangers. Three said it was investigating a technical issue with its systems and urged those affected to contact its customer service department. ...
Uber faces further turmoil as company president Jeff Jones quits image
Source : Guardian [Read Article] Sunday 19th of March 2017 11:27:43 PM
....Jones joined Uber in August and was widely expected to be Kalanick’s No 2. He was given the task of overseeing the bulk of Uber’s global operations, including leading the ride-hailing program, running local Uber services in every city, marketing and customer service and working with drivers. ...
The learners who are out of pocket  as Drive Dynamics stalls over lessons image
.... “Again this never happened. I called customer services and was advised the original instructor does in fact still work for the company and they would get him to contact me. ...
BT Infinity broadband claims about speed are on the line image
Source : Guardian [Read Article] Friday 17th of March 2017 07:00:03 AM
.... From the outset the connection was unreliable. Over the next few months I repeatedly complained to the multi-layered mirage that is customer service but was refused my request to send a technician as it claimed they were unable to diagnose online faults. ...
Argument with Ikea about its strange logistics come to a head image
Source : Guardian [Read Article] Thursday 16th of March 2017 07:00:02 AM
....Nothing happened. After Christmas I phoned customer service and was told that a refund could only be issued if I made the long journey to the store. ...
Glad to be sacked image
Source : BBC [Read Article] Monday 13th of March 2017 12:12:20 AM
....The deal made Mr Gormley many millions, but instead of retiring to count his cash, he was given the top job at Majestic, and tasked with turning around its fortunes after three years of poor sales and weak profits at its UK stores and website. Mr Gormley's action plan has seen him focus on raising staffing levels at Majestic's 211 UK shops to try to boost both customer service and staff morale, and allowing customers to buy just one bottle of wine rather than the previous minimum order of six. ...
Vodafone to create 2,100 UK customer service jobs image
Source : BBC [Read Article] Monday 13th of March 2017 12:07:38 AM
....Mobile phone giant Vodafone says it will create 2,100 jobs across the UK. The company is expanding existing customer service centres, with 800 additional posts in Manchester, almost 150 in Newark, more than 150 in Stoke-on-Trent and about 100 in Glasgow. ...
Rail strikes hit passengers in north of England as Southern dispute spreads image
....Its passenger services director, Angie Doll, said: “We have shown that we can now run almost all our services during an RMT strike. Our onboard supervisors are now established in their roles and passengers are beginning to see the benefits of having someone whose sole job is customer service. ...
Does BT's Openreach deal mean faster broadband or higher prices? image
Source : Guardian [Read Article] Friday 10th of March 2017 01:21:25 PM
....BT has reached a deal with the industry regulator to separate its broadband network, Openreach, from the rest of the company. But will it make a difference to consumers? Openreach has long been dogged by accusations of poor customer service, long delays for connections and repairs, and households and businesses in despair over broadband speeds. ...
BT Openreach deal could pave way for cheaper, faster broadband image
Source : Guardian [Read Article] Friday 10th of March 2017 07:32:13 AM
....Patterson has been trying to keep BT on track after the financial and reputational damage of an accounting scandal at its Italian operation triggered one of its biggest ever one-day share price falls and wiping £8bn off its shares. In a carefully timed speech at a conference last week, which included White, Patterson vowed to improve customer service for BT’s millions of residential customers and telecoms companies that rely on its network. ...
Christian Candy adviser linked to Litvinenko and his alleged killer image
Source : Guardian [Read Article] Thursday 9th of March 2017 07:45:01 PM
....Former RISC managing director Cliff Knuckey was asked to serve court papers on one of the purchasers, with whom CPC was in dispute. During this episode, Knuckey was found to have impersonated a representative of the Saudi royal family, an estate agent and a member of Vodafone customer services, Stewart told the court. ...
Le Creuset proves its lifetime guarantee really is cast iron image
Source : Guardian [Read Article] Wednesday 8th of March 2017 07:00:00 AM
. You regularly feature good news stories of excellent customer service – well I think I can beat them all. ...
Jawbone denies 'abandoning' customers image
Source : BBC [Read Article] Tuesday 7th of March 2017 08:51:53 AM
....At the time of writing, Jawbone's Twitter and Facebook support accounts had not been updated for several weeks. Some customers say their emails are not being answered either, and the UK helpline has a recorded message saying customer service is not currently available in the UK or EU. ...
Sick Parcelforce couriers can be charged up to £250 if they can't find cover image
.... Self-employed owner-drivers agree to cover the cost of fulfilling their routes if they are unable to do it themselves and are unable to provide cover. Parcelforce ensures that collections and deliveries are carried out and that customer service levels are met. ...
BT's £1.2bn Champions League splurge is price of staying in Sky game image
....”. Last week, Patterson vowed to improve customer service for BT’s millions of residential customers and telecoms companies that rely on its network, acknowledging the criticism he has received over the quality of the Openreach national broadband network. ...
Standard Life  and Aberdeen Asset Management confirm merger talks image
Source : Guardian [Read Article] Sunday 5th of March 2017 05:57:06 PM
.... Standard Life employs 5,000 people in Scotland, mostly at its head office in Edinburgh, while Aberdeen says just under half of its 1,500 UK workforce is based in Scotland. Standard Life also has a customer service office in Glasgow with 200 people and another office in London in the Gherkin skyscraper, while its rival is based in Aberdeen and has offices in Edinburgh, London, Bristol and Jersey. ...
BA’s answer to passengers stranded in a corridor for seven hours? Ignore them image
.... Friends who were joining my parents on the cruise flew direct with easyJet and had no problems. I complained further to BA’s head of customer service and the chief executive’s office but got no response. ...
Sir Philip Green strikes BHS pension deal with regulator image
Source : BBC [Read Article] Tuesday 28th of February 2017 02:38:18 PM
....Anne and Keith Bostock, from Stockport, met while working at BHS. She worked in customer services, and he was on the tills and in deliveries. ...
RBS reports £7bn loss and says it will not make profit until 2018 image
Source : Guardian [Read Article] Friday 24th of February 2017 07:27:28 AM
.... The bank has 1,200 RBS and NatWest branches, not including 300 branches that the EU had demanded it should sell in return for its state bailout. Rob MacGregor, the Unite union’s national officer, said: “Its ruthless approach to pay for the mistakes of the past jeopardises customer service and risks leaving communities and businesses reliant on their local bank branch high and dry. ...
John Lewis expects to cut nearly 800 jobs image
Source : Guardian [Read Article] Thursday 23rd of February 2017 03:45:38 PM
....The retailer said it would offer workers alternative roles, but the majority of those affected by the changes are expected to leave. It will create 386 jobs in the new central administration hub and in cafe customer service roles. ...
Bovis to pay £7m to compensate customers for poorly built homes image
Source : Guardian [Read Article] Monday 20th of February 2017 09:05:32 AM
.... He said the company had experienced a much higher number of “snagging issues” on new homes than it would normally expect and had conducted a “thorough and detailed review”. He admitted that the company’s customer service “fell materially short” and had been “declining for some time”. ...
Co-op Bank is up for sale – is it time to leave? image
Source : Guardian [Read Article] Saturday 18th of February 2017 07:00:33 AM
.... It would be a commercial disaster to drop it. It says it remains consistently in the top five for customer service in the UK, and even its critics accept there is no risk of a run on the bank. ...
It’s all talk at Santander as voice recognition banking begins image
Source : Guardian [Read Article] Saturday 18th of February 2017 07:00:33 AM
.... The bank’s smartphone app also allows customers to see their recent transactions and report a lost card, just by talking to their phone. Unlike HSBC and Barclays, which use voice biometrics to establish the identity of customers calling customer services, Santander users will still have to log in to the app using their passwords, but once they have done so they can start barking out transactions over their phone. ...
Waitrose voted UK's best supermarket image
Source : Guardian [Read Article] Thursday 16th of February 2017 12:01:26 AM
.... Iceland’s home delivery service came top for the second successive year after receiving the highest, five-star customer score. Which? said Waitrose’s high levels of customer service had won over shoppers. ...
GWR’s compensation scheme is all delay and no repay image
Source : Guardian [Read Article] Monday 13th of February 2017 07:00:07 AM
.... I did so by post. A month later, I called customer service to follow up my claim and was told that, due to an office relocation, the address I had sent my claim to was six months out of date, but if I had copies of the tickets I could reapply online. ...
Nationwide blocked my cards when I tried to buy European train tickets image
Source : Guardian [Read Article] Wednesday 8th of February 2017 07:00:00 AM
....I tried with my other Nationwide card but it blocked that, too, blaming “suspected fraudulent activity”. I advised customer services that I would be travelling in Europe and they said they would note that, but when I later tried to book rail tickets on the Deutsche Bahn website the transaction again failed. ...
Railways could use eye scans to charge passengers, say industry plans image
Source : Guardian [Read Article] Tuesday 7th of February 2017 12:01:21 AM
....Facial recognition is already used at some UK airports to speed up the border control process. More than 200 research, design and technology projects have been identified to help the railway serve more passengers and boost customer service. ...
Southern rail deal with union fragile as drivers plan to vote against image
Source : Guardian [Read Article] Sunday 5th of February 2017 01:20:20 PM
....He added: “I don’t believe we need fewer people on the railways – a railway bursting at the seams will not mean fewer jobs. We’re going to need as many staff in the future – the jobs may change, the technology may change, but the customer service piece can’t change. ...
Skoda ‘writes off’ my six-year-old £20,000 car when it suffers a common fault image
.... Skoda UK has failed to supply any evidence that the damage was not due to a manufacturing fault, and it refuses to share the vehicle damage report with me. Emails from the Skoda customer services executive office have clearly been carefully written and reviewed from a legal standpoint. ...
Beware the call connection services that charge £3.60 a minute image
Source : Guardian [Read Article] Saturday 4th of February 2017 06:59:22 AM
.... Known somewhat less than snappily in the industry as Information, connection and/or signposting services (ICSS), they market themselves as call connection services and are permitted by the premium rate phone watchdog, the Phone-paid Services Authority (PSA), provided they follow rules. But, typically, all they do is put you through to the customer services department of the company or organisation that you want to speak to. ...
Npower prices hike sparks crackdown threat against energy providers image
Source : Guardian [Read Article] Friday 3rd of February 2017 10:09:47 AM
....Iain Wright, the Labour MP who chairs the House of Commons’ business, energy and industrial strategy committee, said the price hikes showed that npower took its loyal customers for granted. “This is one of the biggest price increases from a big six energy company, a company which regularly comes bottom of tables for customer service. ...
Power tools and sausage sizzles: meet the new Aussie face of Homebase image
Source : Guardian [Read Article] Wednesday 1st of February 2017 05:11:27 PM
....Fans of Homebase are in for a rude awakening, with St Albans shoppers greeted with rows of serious-looking tool boxes and display tables featuring the latest thinking in power tools. Bunnings is an institution down under, famous for its customer service, massive range of products and low prices. ...
Criminal inquiry begins after battery is found in Co-op chocolate bunny image
Source : Guardian [Read Article] Tuesday 31st of January 2017 06:21:10 PM
....The Food Standards Agency has also been notified and is assisting with the inquiry. Anyone who is concerned is urged to call the Co-op’s customer services on Freephone 0800 0686 727. ...
Energy companies have 'abusive relationship' with customers, says MP image
Source : Guardian [Read Article] Tuesday 31st of January 2017 04:21:30 PM
....UK consumers are in an “abusive relationship” with the big six energy providers, according to the MP who chairs the Commons business select committee. Iain Wright, the Labour MP who heads the business, energy and industrial strategy select committee, questioned why the public was reluctant to switch suppliers despite poor customer service and the availability of cheaper tariffs. ...
Clarks was right out of step when I complained about faulty trainers image
Source : Guardian [Read Article] Sunday 29th of January 2017 07:00:17 AM
.... EH, Exeter. There was no question about your automatic right to a refund under the terms of the 2015 Consumer Rights Act, as the goods were clearly not “fit for purpose”, so it’s a shame that Clarks’ poor systems and customer service let you down. ...
How buying a Bovis home came with hundreds of snags image
Source : Guardian [Read Article] Saturday 28th of January 2017 07:00:48 AM
....The company says it is taking the complaints seriously. It launched a review in November to investigate problems faced by “a small number who had waited extended periods for remedial works to be carried out, or where our customer services had not been to the standard we would want”. ...
HSBC to close 62 more branches this year, blaming online banking image
Source : Guardian [Read Article] Tuesday 24th of January 2017 01:47:13 PM
....Dominic Hook, the Unite national officer for finance, said: “Unite is again calling on the banking industry to rethink such branch culling exercises, which do nothing to reassure customers or staff that banking is accessible and open to all. Without doubt customer service in financial services will suffer if our high streets are left with no local branches. ...
Southern rail to run full train service from Tuesday image
Source : Guardian [Read Article] Wednesday 18th of January 2017 10:29:20 AM
....Southern said it would run more than 70% of its trains next Monday – 10% more than it operated on previous conductor strike days. “This follows the completion by Southern … of its programme to put drivers in sole control of the operation of the train, including closing the doors, on nearly 80% of routes and the transfer of many conductors to the new onboard supervisor role focused exclusively on customer service,” said a statement. ...
EE fined £2.7m for overcharging customers image
Source : Guardian [Read Article] Wednesday 18th of January 2017 07:45:08 AM
....5bn deal. Customers who called the company’s 150 customer services number while roaming within the EU were incorrectly charged as if they had called the US. ...
EasyJet should take on board our complaints about communications image
Source : Guardian [Read Article] Wednesday 18th of January 2017 07:00:01 AM
.... EH, London. Your husband counted 10 other passengers left stranded and says the easyJet customer service rep in the terminal admitted that the single tannoy call for the flight had been made five minutes after the plane had taken off and only after other passengers had complained of the lack of information. ...
Debenhams fails to deliver Christmas flowers and ignores my complaint image
Source : Guardian [Read Article] Tuesday 17th of January 2017 07:00:32 AM
....Though not entirely clear from its website, Debenhams Flowers is part of the Debenhams retail group, so it was surprising and disappointing that you were on the receiving end of such poor service. We also rang the customer service number and nobody phoned us back. ...
Mistakes were made: readers on the firms with awful customer service image
Source : Guardian [Read Article] Monday 16th of January 2017 07:00:17 AM
.... No, our ire and anguish is roused by an injustice that dispossesses the needy, suppresses protest and invades the peace of our daily lives. In other words, corporate customer service. ...
Virgin season ticket means I can reserve a seat, so why am I forced to stand? image
.... This has meant that almost every day I end up standing. I called customer services, which told me to contact the online services team, which told me to call customer services. ...
We planned a dream honeymoon, but Thomson turned it into a nightmare image
Source : Guardian [Read Article] Sunday 15th of January 2017 06:59:09 AM
....Your complaint was made slightly more complicated by the fact it involved a flight delay (due to local radar problems and therefore not triggering automatic compensation under EU rules); while the second part related to the resort and what you considered to be services that were vastly inferior to a five-star hotel, boasting 14 restaurants and seven swimming pools. After our intervention Thomson agreed to investigate (although it did not say why it failed to respond to your complaint), and you were contacted by a customer service representative who initially offered you £200, subsequently raised to £1,200 after further investigation. ...
Tesco hails turnaround as festive sales increase image
Source : Guardian [Read Article] Thursday 12th of January 2017 09:18:49 AM
.... Sales in Asia were also well below expectations after a slowdown in Thailand following the death of the king. Lewis said Tesco had improved customer service and ranges, helping to boost sales of party food by 24%, premium wine by 20% and Free From specialist allergy-free foods by 18%. ...
Foxtons profits PLUNGE amid fears of a London property crash image
Source : Daily Express [Read Article] Wednesday 11th of January 2017 12:08:00 PM
....Mr Budden said: "Our balanced business model provides resilience against sales market cycles and we have a strong balance sheet with no debt. "Our high-touch approach to customer service continues to be a key differentiator and as the most recognised residential brand in London, we are uniquely positioned to manage through the market uncertainties and take advantage of any change in conditions. ...
Bovis accused of pressuring buyers to move into unfinished homes image
Source : Guardian [Read Article] Wednesday 11th of January 2017 07:00:13 AM
....A company spokesman said: “Bovis Homes is fully aware of the customer group and their complaints, and we take these issues very seriously. We recognise that in some of these cases we have not provided our best standard of customer service and have taken too long to rectify customer issues, for which we apologise. ...
Majestic Wine sales up 7.5% over firm's 'biggest ever' Christmas period image
Source : Guardian [Read Article] Tuesday 10th of January 2017 01:53:14 PM
....”. “It worries us that the group in aggregate, given its superior delivery of customer services in general, cannot extract any pricing premium with consumers,” he added. ...
Taking flight from BA as it washes its hands of our problems image
Source : Guardian [Read Article] Sunday 8th of January 2017 07:00:11 AM
....Iberia, as far as we are aware, is now handling this, but you have still not received any compensation. According to back-office staff who have contacted Money after previous appearances in this column, the company is fixated on cost cutting, which is bound to have a negative effect on customer service. ...
The key to good customer service? Just do it image
Source : Guardian [Read Article] Saturday 7th of January 2017 07:00:12 AM
.... The business also makes a point of hiring ex-convicts and giving them a second chance. Most weeks in Guardian Money’s Consumer Champions column we have an “And finally …” element to lighten the otherwise gloomy weekly dose of hellish customer service. ...
Tesco shrugs off pyjama complaint image
Source : BBC [Read Article] Friday 6th of January 2017 10:50:48 AM
....He added that it was "disgusting" and went on: "Who doesn't have time to get changed into clothes to go shopping?". Tesco's customer services team responded with a post saying that "many of our customers have told us that they feel uncomfortable when they see other shoppers wearing unsuitable clothing in our stores and we do try to find a balance that everyone is happy with". ...
'A major bank will fail' image
Source : BBC [Read Article] Friday 6th of January 2017 12:06:14 AM
.... This ability to make sense of all this data could help us cure disease, tackle climate change, grow food more efficiently and generally run our lives in a much smarter, more sustainable way, proponents believe. Lots was made of customer service chatbots last year, sometimes described erroneously as AI in action, but most of these were actually pretty dumb, merely guessing the most likely answer to fit the question. ...
Ebay Australia won’t help as a member sends rape threats and obscenities image
Source : Guardian [Read Article] Thursday 5th of January 2017 07:00:42 AM
.... That’s nine obscene messages including rape threats. After my fifth desperate email to eBay a customer service operative just advised me to ignore the abuse. ...
Stock markets: the Guardian's share tips for 2017 image
Source : Guardian [Read Article] Tuesday 3rd of January 2017 07:00:47 AM
Losing sleep as Argos fails to deliver new mattress image
Source : Guardian [Read Article] Tuesday 3rd of January 2017 07:00:47 AM
.... Argos doesn’t respond. Meanwhile, the customer services department sounds like robots reading scripts rather than having any empathy. ...
Whirlpool added insult to injury with parking charge image
Source : Guardian [Read Article] Monday 2nd of January 2017 07:00:18 AM
.... It’s not a huge amount but I objected on principle. This is appalling customer service and may put off people from organising an essential modification for a potentially serious fire risk. ...
Retail pay drops sharply in 2016 image
Source : Guardian [Read Article] Monday 2nd of January 2017 12:01:09 AM
....Other sectors to record big pay cuts included consultancy, down 16. 4% in the year to November, customer service jobs, down 11. ...
Domestic & General left me without a fridge over Christmas image
Source : Guardian [Read Article] Sunday 1st of January 2017 07:00:49 AM
.... It has since said it will also refund the delivery charge as a gesture of goodwill in light of the lengthy delay. We gather the company is also working on the communications issues highlighted in your complaint, including ensuring that customer service lines are connecting to the appropriate contact centres during operating hours. ...
Cold comfort as D&G policy leaves me without a fridge during the festive season image
.... It has since said it will also refund the delivery charge as a gesture of goodwill in light of the lengthy delay. We gather the company is also working on the communications issues highlighted in your complaint, including ensuring that customer service lines are connecting to the appropriate contact centres during operating hours. ...
Smell the difference image
Source : BBC [Read Article] Wednesday 28th of December 2016 11:12:09 PM
....The old-style counter, complete with tellers, is hidden away at the back. Uniformed customer service assistants show members of the public how to switch to the new-style cash machines. ...
The 2016 awards for worst customer service, plus homes for Christmas walks image
Source : Guardian [Read Article] Thursday 22nd of December 2016 02:16:49 PM
....Many firms have had the steam coming out of your ears this year. We highlight the prize failures in Anna Tims’ awards for the worst customer service of 2016. ...
Yacht fire among late tax return excuses image
Source : BBC [Read Article] Wednesday 21st of December 2016 10:48:55 AM
...."It is easy to see that some excuses for not completing a tax return on time can be more questionable than others. Luckily, it is only a small minority who chance their arm," said Ruth Owen, HMRC director general of customer services. ...
How to return unwanted Christmas presents image
Source : Daily Express [Read Article] Wednesday 21st of December 2016 12:01:00 AM
....Without a receipt, your chances of success depend on the goodwill of the store or even the individual on the till. Check the shop’s returns policy before you head off, either on the receipt if you have one, its website or by ringing its customer services line, Walker advises: “Do not remove any tags and take any packaging that you have. ...
BT tops UK broadband complaints list image
Source : BBC [Read Article] Tuesday 20th of December 2016 12:20:17 PM
....As well as doing poorly on broadband, Plusnet and EE also received the most complaints about their fixed telephone services. The rankings come soon after BT chairman Sir Michael Rake said it had more work to do to improve customer service. ...
BT, Plusnet and EE top broadband complaints list image
Source : Guardian [Read Article] Tuesday 20th of December 2016 11:50:55 AM
.... Ofcom received 19 complaints per 100,000 subscribers from BT TV customers, while Sky received the fewest, with just one complaint for every 100,000 customers. Lindsey Fussell, director of Ofcom’s consumer group, said: “We won’t stand for complacency when it comes to customer service. ...
Don’t complain about the strikers – they’re only doing what we all should in 2017 | Paul Mason image
.... The strikes taking place over Christmas are happening among workers who have not seen a pay rise for years. BA’s onboard customer service managers, for example, have been stripped of their union negotiation rights and had their pay frozen for six years. ...

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