Topic filter : Customer Service

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.... Fifty Thousand Homes is a business-led campaign group – including the Royal Bank of Scotland, the CBI and scores of London businesses – formed to push the housing crisis up the political agenda. Its research shows that on current trends, customer services and sales staff at almost every level are being pushed out of the capital. ... [Read full article on Guardian ]
Thursday 25th of May 2017 04:30:19 AM
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.... The victim made 10 complaints about the abusive messages to eBay which responded by restricting the messages to three a day to each of her three accounts. After her fifth complaint she was advised by customer service to ignore the abuse, which included rape threats. ... [Read full article on Guardian ]
Sunday 21st of May 2017 05:59:46 AM
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....You released the mixer on the basis it would be repaired at no cost, with the full understanding that this machine was no longer under warranty. Clearly, there has been some subcontracting of customer services, leading to crossed wires and misleading information being handed out. ... [Read full article on Guardian ]
Tuesday 23rd of May 2017 06:00:45 AM
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....I’m innocent, so how can I park this fine back with Aldi?. KitchenAid well and truly mixes up its customer service. ... [Read full article on Guardian ]
Thursday 25th of May 2017 02:01:08 PM
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.... It would be pretty hard to use the machine without a handle so we think most people would agree that it is essential rather than cosmetic. Zanussi is owned by Electrolux, and it told us that “based on the information received, we have reviewed the correspondence between the customer and our customer service representative, and can confirm that, unfortunately, incorrect information was provided. ... [Read full article on Guardian ]
Sunday 21st of May 2017 06:00:47 AM
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.... I have since been forced to take to Twitter to get any sort of response. It asked me to fill out a customer service form, which I did a week ago – still nothing. ... [Read full article on Guardian ]
Friday 26th of May 2017 02:02:01 PM
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Latest Finance News related to Customer Service

UPS didn’t deliver an urgent parcel and is dragging its feet on my refund image
.... I have since been forced to take to Twitter to get any sort of response. It asked me to fill out a customer service form, which I did a week ago – still nothing. ...
EU roaming charges banned from June, plus the rogue buyers exploiting eBay image
....I’m innocent, so how can I park this fine back with Aldi?. KitchenAid well and truly mixes up its customer service. ...
KitchenAid well and truly mixes up its customer service image
Source : Guardian [Read Article] Tuesday 23rd of May 2017 06:00:45 AM
....You released the mixer on the basis it would be repaired at no cost, with the full understanding that this machine was no longer under warranty. Clearly, there has been some subcontracting of customer services, leading to crossed wires and misleading information being handed out. ...
Who needs a door handle on a freezer? It’s a ‘cosmetic’ item, says Zanussi image
.... It would be pretty hard to use the machine without a handle so we think most people would agree that it is essential rather than cosmetic. Zanussi is owned by Electrolux, and it told us that “based on the information received, we have reviewed the correspondence between the customer and our customer service representative, and can confirm that, unfortunately, incorrect information was provided. ...
Ebay accused of failing its sellers as fraudulent buyers manipulate the system image
.... The victim made 10 complaints about the abusive messages to eBay which responded by restricting the messages to three a day to each of her three accounts. After her fifth complaint she was advised by customer service to ignore the abuse, which included rape threats. ...
Ikea to create 1,300 UK jobs in three new stores image
Source : Guardian [Read Article] Wednesday 17th of May 2017 10:02:07 AM
.... It also has four small stores. Gillian Drakeford, Ikea’s UK boss, said the new jobs would include 100 at a new call centre near Sheffield as the company attempted to improve customer service both in stores and online. ...
Vodafone reports hefty loss after hit from Indian unit image
Source : BBC [Read Article] Tuesday 16th of May 2017 08:12:13 AM
....9 million remaining, although its broadband business grew to 216,000 households. But Mr Colao insisted that customer services had undergone major changes. ...
A mountain to climb to get Everest to resolve our window issue image
Source : Guardian [Read Article] Tuesday 16th of May 2017 06:00:07 AM
.... TR, Woodford Green. Look at the online reviews for Everest, and while most people who use the firm seem to be happy, a lack of post-installation customer service appears to be a reoccurring experience for some. ...
A new company every week: inside the UK's AI revolution image
Source : Guardian [Read Article] Monday 15th of May 2017 06:00:37 AM
....AI firms are changing how brands engage with customers. SoDash, a UK-based software company founded by Daniel Winterstein and Joe Halliwell in 2011, enables companies to work with social media at scale and is used by brands such as Virgin Trains to analyse messages, prioritise customer service issues and isolate irrelevant social chatter. ...
Which? names Richer Sounds and Toolstation as UK's best-rated shops image
Source : Guardian [Read Article] Saturday 13th of May 2017 07:01:40 AM
....They are not exactly household names, unless you spend your weekends in the shed or fiddling with your surround-sound speakers, but an influential shopper survey has named Toolstation and Richer Sounds as the UK’s most highly-rated shops. The two retailers were ranked joint first, ahead of customer service luminaries Apple and department store chain John Lewis, in the poll of 10,000 shoppers by consumer group Which?. ...
I fear easyJet has cancelled my flights but hasn’t even told me image
Source : Guardian [Read Article] Thursday 11th of May 2017 06:00:41 AM
....“When we make schedule changes there are a number of stages to removing it from the system, which does take some time, so we will only contact passengers on flights once this is complete so they can request the refund immediately. This customer contacted us before the notification had commenced so customer services was unable to inform or assist her,” a spokesman says. ...
Thousands face energy bill hikes of more than £400 this month image
Source : Guardian [Read Article] Wednesday 10th of May 2017 09:01:16 AM
....Moorey said Which? could not support the cap until the government had met five criteria that the consumer group had set out, including ensuring that short-term price reductions are not offset by increases over the long term. The group also said the next government should ensure any price cap does not harm competition, customer service or innovation such as the smart meter rollout and time-of-day tariffs. ...
More food for thought, as a passenger takes BA to court image
Source : Guardian [Read Article] Tuesday 9th of May 2017 06:00:53 AM
. Last month I aired the ire of a reader who had been subjected to BA’s newly “improved” customer service. ...
Proptech: the businesses transforming the housing market image
Source : Guardian [Read Article] Monday 8th of May 2017 06:00:55 AM
....5% of this market would be worth £50m in turnover,” he predicts. “Our plan is to chip away at this market by going against the status quo, and championing good customer service. ...
Hello Arizona   image
Source : BBC [Read Article] Thursday 4th of May 2017 11:27:10 PM
.... . Forty minutes south, insurance giant State Farm hired about 2,000 people in 2016 and expects to bring on a similar number this year, in roles such as customer service, sales and IT, said Naomi Johnson, a State Farm public affairs specialist. ...
Burberry to relocate 300 jobs from London to Leeds image
Source : BBC [Read Article] Thursday 4th of May 2017 05:04:20 PM
....Burberry, best known for its trench coats and distinctive checks, described the relocation as an "important move". The Leeds office will bring together teams from finance, HR and procurement, as well as some customer service and IT roles. ...
United Airlines CEO calls passenger's removal a 'mistake of epic proportions' image
.... United’s president, Scott Kirby, joined Munoz at Tuesday’s hearing, along with top executives of American Airlines, Alaska Airlines and Southwest Airlines. The House transportation committee chair, Bill Shuster, a Pennsylvania Republican, said United and other carriers should use the notoriety of Dao’s removal to improve customer service. ...
Green heating system accused of causing 'fuel poverty' image
Source : BBC [Read Article] Sunday 30th of April 2017 12:47:23 AM
.... . She said: "It's been riddled with issues, from intermittent hot water and heating, a number of outages, to concerns around high estimates bills, customer service and technical faults. ...
Taylor Wimpey to pay up to £130m to settle ground rent scandal image
Source : Guardian [Read Article] Thursday 27th of April 2017 11:35:12 AM
....Taylor Wimpey is to pay out up to £130m to buyers of some of its new-build leasehold properties, which were rendered near-worthless after homeowners found themselves trapped in spiralling ground rent contracts. In a statement issued at its AGM, the housebuilder said a review of the contracts, in which the ground rent doubles every 10 years, found they were legal but “not consistent with our high standards of customer service and we are sorry for the unintended financial consequence and concern that they are causing”. ...
Officer says he used 'minimal but necessary force' on United passenger image
Source : Guardian [Read Article] Wednesday 26th of April 2017 01:17:16 PM
....All three officers remain on paid leave while the incident is investigated. Aviation department policy calls for its officers to not board planes to handle customer service issues, according to officials. ...
Santander chief warns on 'changeable' UK economy image
Source : BBC [Read Article] Wednesday 26th of April 2017 10:31:49 AM
.... First-quarter figures a year earlier were also flattered by a flurry of buy-to-let borrowers aiming to beat April's stamp duty increase for second homes. The bank said it would "continue to focus on customer service in what remains a highly competitive market". ...
Tory energy bill cap dents Centrica and SSE share prices image
Source : Guardian [Read Article] Monday 24th of April 2017 09:05:46 AM
....Iain Conn, Centrica’s chief executive, reacted to the the Tory campaign pledge by arguing it would hinder rather than help consumers. “Price regulation will result in reduced competition and choice, stifle innovation and potentially impact customer service,” he said. ...
Virgin Trains refused to refund £293 after I forgot my railcard image
Source : Guardian [Read Article] Monday 24th of April 2017 05:59:04 AM
.... I was asked again to email scans of the tickets. In early March I was contacted by customer services, apologising for the delay and saying claims had to be made within 28 days at a Virgin-managed station. ...
Tory price promise image
Source : BBC [Read Article] Sunday 23rd of April 2017 01:59:35 PM
....Iain Conn, chief executive of Centrica, which owns British Gas, said the UK energy market was highly competitive, with more than 50 suppliers. "Price regulation will result in reduced competition and choice, stifle innovation and potentially impact customer service," he said. ...
General election 2017: Tories to pledge energy bill cap image
Source : BBC [Read Article] Sunday 23rd of April 2017 11:10:39 AM
....Iain Conn, the chief executive of British Gas parent company Centrica, agreed that a highly competitive market was the best outcome for consumers. He said: "Price regulation will result in reduced competition and choice, stifle innovation and potentially impact customer service. ...
As more buy clothes online, Walmart eyes a piece of the action image
Source : Guardian [Read Article] Saturday 22nd of April 2017 11:00:12 AM
....”. In lower Manhattan, a store associate explained that by not worrying about back-of-house stuff like inventory they can focus on customer service. ...
Which? survey reveals best and worst UK broadband providers image
Source : Guardian [Read Article] Friday 21st of April 2017 06:00:11 AM
. The biggest broadband providers are failing on basic customer service, speed and reliability – with TalkTalk and BT named as the worst suppliers – according to a survey by consumer group Which?. ...
Debenhams jobs at risk as stores close in 'social shopping' shakeup image
Source : Guardian [Read Article] Thursday 20th of April 2017 09:18:15 AM
....”. Debenhams, which employs 30,000 people, said it was moving 2,000 staff from back office roles on to the shopfloor in a bid to improve customer service. ...
TalkTalk and BT rated worst for broadband in Which? survey image
Source : BBC [Read Article] Wednesday 19th of April 2017 11:02:09 PM
....They scored 38% and 45% respectively with their customers, while Sky (48%) and EE (49%) came close behind them in the Which? survey of 1,800 people. Frequent price rises, connections that drop, unreliable speeds and "woeful" customer service all contributed to the scores, the consumer group said. ...
The Guardian view on apprenticeships: an invitation for employers to cheat | Editorial image
.... Experience has surely shown by now that setting a target, generating the cash, and launching the scheme before systems of monitoring and assessment are up and running is an open invitation for employers to cheat. So there is nothing to stop them, say, rebadging existing training or other professional development programmes, or offering low-skill apprenticeships in business administration or customer service. ...
Wiggle is wriggling out of responsibility for faulty folding bicycle image
Source : Guardian [Read Article] Monday 17th of April 2017 06:00:15 AM
.... KM, Lichfield. Wiggle is the Amazon of the cycling world – only better – and Consumer Champions can report from personal experience that the customer service is usually second to none. ...
United Airlines changes policy after 'horrific' passenger ordeal image
....It comes after passenger Dr David Dao lost two front teeth and suffered a broken nose when he was forcibly removed from a flight last Sunday. United Airlines said the move was aimed at improving its customer services. ...
United Airlines changes crew flight policy after forcible removal fiasco image
....The airline said it would ensure that off-duty crew travelling on its aircraft were allocated seats at least one hour before departure to avoid customers being turfed off flights after boarding. The new rules come as pressure mounts on United to improve its customer service record. ...
Strikes announced on Virgin Trains East Coast and Arriva Rail North image
Source : Guardian [Read Article] Thursday 13th of April 2017 08:53:49 AM
.... We’ve already completely refreshed our entire fleet of trains with all-new interiors, and next year we will have our groundbreaking Azuma trains coming into service. “Alongside more modern trains, we want a modern customer service proposition – one that focuses firmly on the customer. ...
EE sent me to Coventry when I told them I was moving to Russia image
Source : Guardian [Read Article] Thursday 13th of April 2017 06:00:18 AM
....I have called, written and emailed, and still money is being taken from my account to pay for a service that does not exist. Every time I call the customer service line, the reps promise to call back but never do. ...
Expert help for gardens on a budget, plus the older expats facing poverty image
Source : Guardian [Read Article] Wednesday 12th of April 2017 02:07:41 PM
....The experts’ guide to making your garden bloom on a budget. It was DFS customer service that didn’t measure up. ...
Tesco full-year pre-tax profits hit by fine image
Source : BBC [Read Article] Wednesday 12th of April 2017 06:37:34 AM
....Tesco chief executive Dave Lewis said the results showed "another solid year of progress" at the supermarket giant. "The very pleasing thing is that on every dimension of customer service we've had positive feedback from customers of the service that we're giving, and that's allowed us to drive an improvement in both sales and indeed profitability," he told the BBC's Emma Simpson. ...
Great Western Railway's refund was way overdue image
Source : Guardian [Read Article] Wednesday 12th of April 2017 06:00:27 AM
.... GB, London. GWR blames improvements to its customer services for your four-month saga. ...
Flyer beware: why the customer isn't always right at 40,000ft image
Source : Guardian [Read Article] Tuesday 11th of April 2017 05:03:37 PM
.... However, he adds: “It is not a perfect science, which means when it goes wrong it needs to be handled sensitively. ” This is where United, a so-called full-service airline that tries to offer a level of customer service superior to that of budget rivals, could suffer lasting reputational damage. ...
It was DFS customer service  that didn’t measure up image
Source : Guardian [Read Article] Tuesday 11th of April 2017 06:00:20 AM
....DFS has issued a full refund for £454 (which you have accepted) on the grounds there was some “miscommunication”. It says: “We take customer service extremely seriously. ...
Tesco to report a return to financial health image
Source : Guardian [Read Article] Sunday 9th of April 2017 04:14:41 PM
....While analysts believe profits from Tesco’s overseas chains will miss expectations, that will be countered by a recovery in the UK, which is the retailer’s biggest and most lucrative market. The retailer has won back disillusioned British shoppers by focusing on lower prices, improving customer service and making sure its shelves are full. ...
Wonga data breach could affect nearly 250,000 UK customers image
Source : Guardian [Read Article] Sunday 9th of April 2017 11:33:39 AM
....The lender, which offers loans at interest rates starting at 1,286% a year, became aware of a problem last week but did not realise until Friday that data could be accessed externally. It alerted the authorities and started to contact borrowers on Saturday to make them aware of the problem, and give details of a dedicated customer services phone line for those affected. ...
Virgin couldn’t find Anytime at all for us to book a balloon flight image
....It adds that its weekend flights are “for obvious reasons our most popular and do get booked up very quickly. However, our customer service team is on hand seven days a week, all year round, to help any passenger struggling to find a date that works for them. ...
Online shopping and the plight of delivery workers: share your experiences image
....With the world’s four biggest online markets – the UK, US, China and Germany – projected to double in size in three years to a total value of £645bn by 2018, the delivery industry has become a fiercely competitive market. From fast-food couriers protesting paltry pay rates to delivery workers being charged for calling in sick, workers’ rights are seemingly often ignored in the quest for faster, cheaper customer service. ...
Thousands of Tesco jobs at risk under plan to axe some night shifts image
Source : Guardian [Read Article] Wednesday 5th of April 2017 04:55:52 PM
....The UK’s biggest retailer said the consultation process with night workers in the 69 impacted stores would begin this summer. As part of the changes, eight stores will stop trading round the clock, while other roles will be eliminated by plans to merge customer service counters with lottery and tobacco kiosks. ...
Bovis rejects Galliford Try bid – but hires rival's ex-boss as its new chief image
.... Bovis issued a shock profit warning in late December, prompting the departure of chief executive David Ritchie. Fitzgerald will have to improve build quality and customer service at Bovis, after the company set aside £7m to fix poorly built homes. ...
The RAC has blown my chances of driving our super-reliable Toyota image
Source : Guardian [Read Article] Sunday 2nd of April 2017 06:00:46 AM
.... We have also given her a year’s complimentary RAC membership. We would like to point out that this case is highly out of the ordinary and does not reflect our usual high level of customer service. ...
As demand rises, the reputation  of new-build homes is crumbling image
Source : Guardian [Read Article] Sunday 2nd of April 2017 05:59:46 AM
.... In 2015 a boundary wall collapsed, damaging three cars. Rather than resolve the problems Harron has written to residents banning them from calling customer services to complain. ...
Citizens Advice launches new checker for customers to find right energy supplier image
. It allows people to see at a glance how good the main 18 suppliers are at customer service, using a star rating system. ...
Suddenly our Diamond holiday has lost its sparkle image
Source : Guardian [Read Article] Tuesday 28th of March 2017 07:00:22 AM
....90 with my card – about half the total and with the balance due shortly. I have rung customer services and just get a recorded message. ...
Watchdog finds £3bn in child support arrears may never be collected image
Source : Guardian [Read Article] Tuesday 28th of March 2017 05:01:19 AM
....The report, which looks at the DWP’s handling of the winding up of the original CSA scheme over the past five years, concludes that the process of closing the cases has been slow and dogged by inaccurate assessments. The CSA was set up in 1993 and swiftly became a watchword for Whitehall incompetence as it struggled with a series of IT problems, assessment blunders, case backlogs and poor customer service. ...
118 directory enquiry numbers now cost more than a premium rate image
Source : Guardian [Read Article] Sunday 26th of March 2017 07:59:25 AM
.... If callers agree to be put through to the number they requested the £7. 99 charge applies for the duration of the ensuing call, including the inevitable long wait in a customer services queue. ...
Pret a Manger to pay work experience recruits after criticism of unpaid scheme image
....Only one in 50 of Pret’s job applicants are born in the UK, so the company is particularly exposed to the threat of non-UK workers leaving or avoiding the country in the wake of Brexit. Participants in Pret’s Big Experience Week would “get exposure to aspects of our business including food production, customer service, social responsibility [care for the homeless] and financial control”, the company said. ...
Pret a Manger looks to UK's teenagers to tackle looming staff crisis image
Source : Guardian [Read Article] Saturday 25th of March 2017 07:00:03 AM
.... One in 50 of Pret’s job applicants were born in the UK, so the company is particularly exposed to the threat of non-UK workers avoiding the country in the wake of Brexit or choosing to return home. Participants in Pret’s Big Experience Week will “get exposure to aspects of our business including food production, customer service, social responsibility (care for the homeless) and financial control”, according to the company, which did not reply to a request for clarification on expenses. ...
Broadband users in line for millions in Ofcom compensation plan image
Source : Guardian [Read Article] Friday 24th of March 2017 09:31:46 AM
....“Compensation payments are currently given ad-hoc to only a minority of those suffering problems [in up to 15% of cases], and can fail to adequately reflect the harm caused,” Ofcom said. The minister of state for digital and culture, Matt Hancock, said: “Too many people are suffering from poor customer service when things go wrong with their broadband and phone lines. ...
Ofcom plans instant payback for broadband woes image
Source : BBC [Read Article] Friday 24th of March 2017 07:38:46 AM
....Ofcom's proposals were welcomed by the Minister of State for Digital and Culture, Matt Hancock. "Too many people are suffering from poor customer service when things go wrong with their broadband and phone lines," he said. ...
Opodo charges for its own mistakes image
Source : Guardian [Read Article] Thursday 23rd of March 2017 07:00:05 AM
.... I was twice promised a call back which never came. I rang yet again and spoke to a customer service agent, who insisted that the tickets had to be cancelled and issued again. ...
Sir Ian McKellen and Susan Sarandon back Picturehouse cinema boycott image
Source : Guardian [Read Article] Wednesday 22nd of March 2017 07:00:28 AM
....”. Picturehouse defended its pay structure in a statement on its website: “For many years, Picturehouse Cinemas has paid its front-of-house customer service staff well above minimum wage. ...
Three UK's mobile customers experience new data breach image
Source : Guardian [Read Article] Monday 20th of March 2017 05:18:58 PM
....The mobile phone company Three has experienced a fresh data breach after some customers logging into their accounts were presented with the names, addresses, phone numbers and call histories of strangers. Three said it was investigating a technical issue with its systems and urged those affected to contact its customer service department. ...
Uber faces further turmoil as company president Jeff Jones quits image
Source : Guardian [Read Article] Sunday 19th of March 2017 11:27:43 PM
....Jones joined Uber in August and was widely expected to be Kalanick’s No 2. He was given the task of overseeing the bulk of Uber’s global operations, including leading the ride-hailing program, running local Uber services in every city, marketing and customer service and working with drivers. ...
The learners who are out of pocket  as Drive Dynamics stalls over lessons image
.... “Again this never happened. I called customer services and was advised the original instructor does in fact still work for the company and they would get him to contact me. ...
BT Infinity broadband claims about speed are on the line image
Source : Guardian [Read Article] Friday 17th of March 2017 07:00:03 AM
.... From the outset the connection was unreliable. Over the next few months I repeatedly complained to the multi-layered mirage that is customer service but was refused my request to send a technician as it claimed they were unable to diagnose online faults. ...
Argument with Ikea about its strange logistics come to a head image
Source : Guardian [Read Article] Thursday 16th of March 2017 07:00:02 AM
....Nothing happened. After Christmas I phoned customer service and was told that a refund could only be issued if I made the long journey to the store. ...
Glad to be sacked image
Source : BBC [Read Article] Monday 13th of March 2017 12:12:20 AM
....The deal made Mr Gormley many millions, but instead of retiring to count his cash, he was given the top job at Majestic, and tasked with turning around its fortunes after three years of poor sales and weak profits at its UK stores and website. Mr Gormley's action plan has seen him focus on raising staffing levels at Majestic's 211 UK shops to try to boost both customer service and staff morale, and allowing customers to buy just one bottle of wine rather than the previous minimum order of six. ...
Vodafone to create 2,100 UK customer service jobs image
Source : BBC [Read Article] Monday 13th of March 2017 12:07:38 AM
....Mobile phone giant Vodafone says it will create 2,100 jobs across the UK. The company is expanding existing customer service centres, with 800 additional posts in Manchester, almost 150 in Newark, more than 150 in Stoke-on-Trent and about 100 in Glasgow. ...
Rail strikes hit passengers in north of England as Southern dispute spreads image
....Its passenger services director, Angie Doll, said: “We have shown that we can now run almost all our services during an RMT strike. Our onboard supervisors are now established in their roles and passengers are beginning to see the benefits of having someone whose sole job is customer service. ...
Does BT's Openreach deal mean faster broadband or higher prices? image
Source : Guardian [Read Article] Friday 10th of March 2017 01:21:25 PM
....BT has reached a deal with the industry regulator to separate its broadband network, Openreach, from the rest of the company. But will it make a difference to consumers? Openreach has long been dogged by accusations of poor customer service, long delays for connections and repairs, and households and businesses in despair over broadband speeds. ...
BT Openreach deal could pave way for cheaper, faster broadband image
Source : Guardian [Read Article] Friday 10th of March 2017 07:32:13 AM
....Patterson has been trying to keep BT on track after the financial and reputational damage of an accounting scandal at its Italian operation triggered one of its biggest ever one-day share price falls and wiping £8bn off its shares. In a carefully timed speech at a conference last week, which included White, Patterson vowed to improve customer service for BT’s millions of residential customers and telecoms companies that rely on its network. ...
Christian Candy adviser linked to Litvinenko and his alleged killer image
Source : Guardian [Read Article] Thursday 9th of March 2017 07:45:01 PM
....Former RISC managing director Cliff Knuckey was asked to serve court papers on one of the purchasers, with whom CPC was in dispute. During this episode, Knuckey was found to have impersonated a representative of the Saudi royal family, an estate agent and a member of Vodafone customer services, Stewart told the court. ...
Le Creuset proves its lifetime guarantee really is cast iron image
Source : Guardian [Read Article] Wednesday 8th of March 2017 07:00:00 AM
. You regularly feature good news stories of excellent customer service – well I think I can beat them all. ...
Jawbone denies 'abandoning' customers image
Source : BBC [Read Article] Tuesday 7th of March 2017 08:51:53 AM
....At the time of writing, Jawbone's Twitter and Facebook support accounts had not been updated for several weeks. Some customers say their emails are not being answered either, and the UK helpline has a recorded message saying customer service is not currently available in the UK or EU. ...
Sick Parcelforce couriers can be charged up to £250 if they can't find cover image
.... Self-employed owner-drivers agree to cover the cost of fulfilling their routes if they are unable to do it themselves and are unable to provide cover. Parcelforce ensures that collections and deliveries are carried out and that customer service levels are met. ...
BT's £1.2bn Champions League splurge is price of staying in Sky game image
....”. Last week, Patterson vowed to improve customer service for BT’s millions of residential customers and telecoms companies that rely on its network, acknowledging the criticism he has received over the quality of the Openreach national broadband network. ...
Standard Life  and Aberdeen Asset Management confirm merger talks image
Source : Guardian [Read Article] Sunday 5th of March 2017 05:57:06 PM
.... Standard Life employs 5,000 people in Scotland, mostly at its head office in Edinburgh, while Aberdeen says just under half of its 1,500 UK workforce is based in Scotland. Standard Life also has a customer service office in Glasgow with 200 people and another office in London in the Gherkin skyscraper, while its rival is based in Aberdeen and has offices in Edinburgh, London, Bristol and Jersey. ...

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