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....Regulators should continue to place emphasis on access to independent financial advice, the report said. A separate report from the Financial Conduct Authority (FCA) on Wednesday said that a lack of consumer trust in pensions can sometimes result in consumers paying too much tax, missing out on investment growth or losing out on other benefits. ... [Read full article on Daily Express ]
Wednesday 12th of July 2017 06:44:00 PM
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...."It clearly is an advantage if - like Amazon - you can pull consumers into your retail ecosystem with a smart speaker," said Eden Zoller from the technology consultancy Ovum. "But one thing we need to remember is it's early days for this category, and there remain questions of consumer trust in using the digital assistants to buy goods, on a smartphone or smart home speaker device. ... [Read full article on BBC ]
Wednesday 5th of July 2017 04:05:12 PM
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Latest Finance News related to Consumer Trust

People who receive financial advice could end up around £40,000 better off image
Source : Daily Express [Read Article] Wednesday 12th of July 2017 06:44:00 PM
....Regulators should continue to place emphasis on access to independent financial advice, the report said. A separate report from the Financial Conduct Authority (FCA) on Wednesday said that a lack of consumer trust in pensions can sometimes result in consumers paying too much tax, missing out on investment growth or losing out on other benefits. ...
Alibaba reveals Echo-like smart speaker image
Source : BBC [Read Article] Wednesday 5th of July 2017 04:05:12 PM
...."It clearly is an advantage if - like Amazon - you can pull consumers into your retail ecosystem with a smart speaker," said Eden Zoller from the technology consultancy Ovum. "But one thing we need to remember is it's early days for this category, and there remain questions of consumer trust in using the digital assistants to buy goods, on a smartphone or smart home speaker device. ...
What's our cut? Energy firm lets customers see profit margins image
Source : Guardian [Read Article] Monday 8th of May 2017 07:52:55 AM
. A challenger energy firm is hoping to win back consumer trust in the industry with the launch of a tariff that shows how much profit it is making from households. ...
Breaking brands image
Source : BBC [Read Article] Saturday 6th of May 2017 11:46:31 PM
.... They have been upfront with consumers and investors - they have gone through their 'mea culpa' moments. "From a financial perspective they have mostly put this behind them, though they still have to win back consumer trust. ...
Brand repair image
Source : BBC [Read Article] Wednesday 12th of October 2016 11:06:27 PM
.... "Companies should not be in denial. Those that have tried to hide these things in the past have paid a much higher price in terms of loss of consumer trust. ...
Keep price comparison sites as they are, say MPs image
Source : BBC [Read Article] Wednesday 20th of July 2016 11:01:09 PM
.... . But the MPs said that would undermine consumer trust, and harm competition. ...
Energy bills: plans for blanket ceiling on how much firms can charge ditched image
....”. Doug Stewart, chief executive of Green Energy UK, which has been operating in Britain for 15 years, said: “The CMA investigation has been a waste of taxpayers’ money and is unlikely to re-establish consumer trust in the energy industry. ...
Nissan buys 34% controlling share in scandal-hit Mitsubishi Motors image
Source : Guardian [Read Article] Thursday 12th of May 2016 11:59:39 AM
....Announcing the deal in Tokyo, he said: “At Nissan we are determined to preserve and nurture the Mitsubishi Motors brand. And we will help this company address the challenges it faces, particularly in restoring consumer trust in its fuel economy performance. ...
Revealed: the 50 most creative companies in England image
Source : Telegraph [Read Article] Wednesday 20th of January 2016 05:15:01 AM
.... . "In China, low consumer trust in domestic goods and a growing middle class of nearly 340m people will further add supply pressures on neighbouring countries. ...
TalkTalk criticised for poor security and handling of hack attack image
Source : Guardian [Read Article] Friday 23rd of October 2015 04:44:09 PM
....”. The only way forward for the company, which must rebuild consumer trust, is clear and concise communication to customers of a plan to rectify the issue. ...
The dos and don'ts of content marketing – from the experts image
Source : Guardian [Read Article] Monday 5th of October 2015 06:58:06 AM
....”. One reader asked how small businesses can use content marketing to inspire consumer trust. ...
VW faces further inquiries in Europe image
Source : BBC [Read Article] Friday 2nd of October 2015 09:08:15 AM
....In the United States, VW has also stopped the sale of all new diesel cars. The European Consumer Organisation has written an open letter to new VW chief executive Matthias Muller, urging the company to take quick action to restore consumer trust. ...
The unanswered VW questions image
Source : BBC [Read Article] Wednesday 30th of September 2015 10:57:20 AM
....Five years ago, Japanese giant Toyota was in a similar position in the US after it had failed to address known safety defects in its cars, which were linked to the death of dozens of people. Toyota responded with an extensive campaign to address the failings in its own organisation and rebuild consumer trust. ...
VIDEO: VW row 'shows no sign of slowing down' image
Source : BBC [Read Article] Friday 25th of September 2015 08:13:14 AM
....Former chief executive Martin Winterkorn resigned on Wednesday, after admitting that the company had "totally screwed up". But the company is facing an uphill battle to restore its reputation - and consumer trust in its brand. ...
'Made in Germany' lies in the 'gutter' after Volkswagen caught cheating  image
Source : Telegraph [Read Article] Monday 21st of September 2015 07:06:25 PM
.... . “We are facing a blatant abuse of consumer trust and a degradation of the environment,” said Jochen Flasbarth, the German state secretary in charge of pollution enforcement. ...
Who knows what’s in your home fragrance? image
Source : Guardian [Read Article] Wednesday 22nd of July 2015 01:50:35 PM
.... In fact, since launching its whatsinsidescjohnson. com in 2009, SC Johnson – maker of home fragrances like Glade and cleaning products like Scrubbing Bubbles – has continued to lead way in disclosing product-specific ingredients, in an effort to build consumer trust and credibility. ...
An impartial body for the energy sector would restore consumer trust, says Npower image
.... . Paul Massara, chief executive of RWE npower, said: “We hope the energy dialogue can be reinvigorated so that we can all discuss the fundamental changes taking place within the energy industry in a way that builds consumer trust. ...
Clarity move over energy firms' deals image
Source : BBC [Read Article] Wednesday 3rd of June 2015 01:04:00 PM
.... . "Transparency about the cheapest tariff that a supplier offers is important in rebuilding consumer trust in the market. ...
Source : Reuters [Read Article] Wednesday 3rd of June 2015 12:43:48 PM
....Centrica's British Gas, for example, sells electricity to households through grocer Sainsbury's under the under the Sainsbury's Energy brand while SSE supplies electricity through retailer Marks & Spencer under the name M&S Energy. "Transparency about the cheapest tariff that a supplier offers is important in rebuilding consumer trust in the market," Rachel Fletcher, a senior partner at Britain's energy regulator Ofgem said in a statement. ...
Tesco relegated from premier league of global brands after nightmare year image
....Only two categories declined – global banks and luxury goods. The brand value of the top 10 banks slipped 2% as they suffered a “massive deficit in consumer trust,” according to Millward Brown’s report, amid continuing revelations about misdeeds from Libor and foreign exchange market rigging to payment protection mis-selling. ...
Is sympathetic pricing anything more than a novelty? image
Source : Guardian [Read Article] Thursday 9th of April 2015 03:45:58 PM
.... We saw it first in the early days of the environment movement, when brands tripped over themselves to plaster unsubstantiated “eco” labels across their products. The certification industry remains tainted to this day from the loss of consumer trust engendered by such greenwashing. ...
Want to buy fresh farm produce? Now, you don't have to leave your house image
Source : Telegraph [Read Article] Saturday 21st of March 2015 01:04:37 PM
.... . The horse-meat scandal, which eroded consumer trust with supermarkets, also created an opportunity for independent, ethical players to enter the grocery market, he says. ...
Asda boss predicts grocery brands will disappear  image
Source : Telegraph [Read Article] Wednesday 31st of December 2014 01:05:30 PM
.... "The things that have been reported, however right and wrong, are a little bit like Horsegate [the horsemeat scandal] for the industry. It has an impact on consumer trust, which isn't good for anybody. ...
The secret chemicals in perfume are about to be unbottled image
Source : Guardian [Read Article] Wednesday 15th of October 2014 05:37:42 PM
.... CEO Fisk Johnson is making a big push for total ingredient disclosure as a way to “regain the trust of consumers”, as he put it in a recent speech to the American Oil Chemists’ Society. Ingredient disclosure is a big part of regaining consumer trust, he said, adding that fragrance ingredients are the last frontier in transparency. ...
....“It shouldn't need involvement from Ofgem for energy companies to get the basics right,” said Richard Lloyd of Which? “Energy companies have hit rock bottom with woeful service and dreadful complaints handling and the situation has been going on for far too long. It’s little wonder that consumer trust is so low. ...
Ofgem insists Big Six energy firms improve customer complaints procedures image
Source : Independent [Read Article] Thursday 25th of September 2014 11:00:00 PM
....“It shouldn't need involvement from Ofgem for energy companies to get the basics right,” said Richard Lloyd of Which? “Energy companies have hit rock bottom with woeful service and dreadful complaints handling and the situation has been going on for far too long. It’s little wonder that consumer trust is so low. ...
Energy companies failing to gain customer trust, consumer group finds image
Source : Independent [Read Article] Thursday 11th of September 2014 11:01:00 PM
....  . Richard Lloyd, Which? executive director said: “The energy market remains at rock bottom for consumer trust. ...
EDF Energy told to pay £3m to help vulnerable customers image
Source : BBC [Read Article] Friday 22nd of August 2014 06:57:58 AM
.... . This comes after Ofgem's announcement in June that a full investigation is to be held into the UK's energy market in a bid to "rebuild" consumer trust. ...
Amazon credit-card reader poses challenge to Square image
Source : BBC [Read Article] Wednesday 13th of August 2014 03:10:23 PM
....One analyst suggested that Amazon's entry into the market would prove a serious challenge to the firm that had pioneered the idea. "There is still a sizeable window for big brands to exploit in this space, and Amazon will be seeking to leverage the consumer trust it has to offer what is effectively a cash register to the small business market," said Windsor Holden, research director at the Juniper Research consultancy. ...
Energy firm complaints hit record high image
Source : Guardian [Read Article] Sunday 13th of July 2014 11:05:00 PM
.... Announcing the referral, the chief executive of Ofgem, Dermot Nolan, said: "Now is the right time to refer the energy market to the CMA for the benefit of consumers. This will help rebuild consumer trust and confidence in the energy market as well as provide the certainty investors have called for. ...
British Gas repays £1m for mis-sold energy deals image
Source : Independent [Read Article] Friday 4th of July 2014 10:00:00 PM
....But Richard Lloyd, executive director of the consumer group Which?, said the apology was far too late. "One of the reasons consumer trust in the energy industry is so low has been because of the repeated scandals," he pointed out. ...
British Gas forced to pay £1m after mis-selling energy deals image
Source : Independent [Read Article] Friday 4th of July 2014 12:15:59 PM
....But Which? executive director Richard Lloyd said the apology was far too late. “One of the reasons consumer trust in the energy industry is so low has been because of the repeated mis-selling scandals,” he pointed out. ...
Energy probe could lead to 'major structural change' image
Source : BBC [Read Article] Thursday 26th of June 2014 03:25:12 PM
.... . "This will help build consumer trust and confidence in the energy market. ...
Ofgem puts big six energy suppliers under CMA spotlight image
Source : Guardian [Read Article] Thursday 26th of June 2014 12:02:26 PM
.... "There is near-unanimous support for a referral and the CMA investigation offers an important opportunity to clear the air. This will help rebuild consumer trust and confidence in the energy market as well as provide the certainty investors have called for. ...
Ofgem to unveil biggest ever energy sector investigation image
Source : Guardian [Read Article] Friday 20th of June 2014 04:37:49 PM
.... The consumer group's executive director, Richard Lloyd, said: "With almost daily reports of poor performance by energy suppliers and falling wholesale prices still failing to be reflected in consumers' bills, a full competition inquiry is the right way to have an authoritative, independent review into how the energy market fails to work in the interest of consumers. "If an inquiry is to genuinely help to rebuild consumer trust and inject more competition into the market we need to see substantial proposals that will fix the big six. ...
Energy suppliers receive record 1.7m complaints this quarter image
Source : Guardian [Read Article] Tuesday 17th of June 2014 11:01:03 PM
....Which? executive director Richard Lloyd said: "Yet again, millions of customers are being let down by poor service from the big six energy companies. If they want to improve the low level of consumer trust in the energy market, suppliers must up their game now, rather than wait for the results of a competition review. ...
Big energy firms' prices challenged by Ofgem image
Source : BBC [Read Article] Tuesday 10th of June 2014 05:52:40 PM
....Although it has no power to tell companies where to set their prices, Ofgem has written to suppliers outlining its view that confidence could be damaged if wholesale prices continued to fall, but household bills were unchanged. "The big six suppliers tell us that they think the market is competitive, but our research shows that consumer trust is low," said Dermot Nolan, chief executive of Ofgem. ...
Energy firms under pressure to cut bills after sharp drop in wholesale costs image
....Ofgem said forward prices for gas and electricity were around 16% and 9% lower for the coming winter, due to healthy gas imports and unseasonably warm weather over the past six months. The regulator's chief executive, Dermot Nolan, said: "The big six suppliers tell us that they think the market is competitive, but our research shows that consumer trust is low. ...
Five Minute Guide… Tackling cybercrime and staying safe online  image
Source : Daily Express [Read Article] Sunday 1st of June 2014 02:29:00 AM
...."eBay needs to make this process as simple and rigorous as possible. It must now also make it its priority to reassure customers that their personal information is protected 100 per cent of the time to rebuild consumer trust. ...
How data protection has emerged from shadows image
Source : Telegraph [Read Article] Friday 30th of May 2014 05:00:38 AM

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