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....It says it would:. Labour also insists there can be no "rolling back" of workplace protections, environmental standards and consumer rights, and no measures to limit the lifespan of any EU-derived laws or directives, such as sunset clauses. ... [Read full article on BBC ]
Tuesday 25th of April 2017 06:32:28 AM
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Latest Finance News related to Consumer Rights

General Election 2017: Labour's 'day one' pledge to EU nationals image
....It says it would:. Labour also insists there can be no "rolling back" of workplace protections, environmental standards and consumer rights, and no measures to limit the lifespan of any EU-derived laws or directives, such as sunset clauses. ...
Ticketmaster accused of not doing enough to thwart touts image
Source : Guardian [Read Article] Monday 17th of April 2017 12:55:39 PM
....”. The Competition and Markets Authority is looking into whether ticket resale sites are breaching consumer rights law by failing to publish sufficient detail about sellers. ...
How Uber conquers a city in seven steps image
Source : Guardian [Read Article] Wednesday 12th of April 2017 03:19:57 PM
.... However, a string of allegations about sexual harassment, intellectual property theft and driver manipulation have called into question the aggressiveness of its expansion practices. The consumer rights activist group SumOfUs has mapped more than 100 alleged incidents from news reports on a website called whyeveryonehatesuber. ...
A touch too difficult to get  a refund from Motorola image
Source : Guardian [Read Article] Wednesday 5th of April 2017 06:00:13 AM
....DB, Norwich. If only everyone was as clued-up on consumer rights. ...
UK holidaymakers must keep EU rights after Brexit, says Abta image
Source : Guardian [Read Article] Tuesday 4th of April 2017 06:01:44 AM
....The British travel industry is urging the government to protect the many benefits currently enjoyed by UK holidaymakers under EU membership, including visa-free travel and free or reduced healthcare, in Brexit negotiations. The Association of British Travel Agents (Abta) wants ministers to maintain Britons’ ability to travel freely within Europe and beyond and protect existing consumer rights including compensation for delayed and cancelled flights. ...
Viagogo's shady reputation grows as it shuns critics image
Source : Guardian [Read Article] Friday 24th of March 2017 06:02:46 PM
.... It has been criticised for providing a conduit for touts to sell tickets at huge mark-ups to fans despite knowing that they might be denied entry. It was also faced allegations of breaching consumer rights laws and withholding refunds from overcharged customers. ...
Viagogo should be forced to face a grilling over ticket resale abuse | Nils Pratley image
.... After that, the MPs should call trading standards officials. If the promoters’ testimony is correct, resellers are breaking consumer rights legislation openly for substantial gain and officials are doing nothing. ...
How free market helped big six energy firms to rack up huge profits image
Source : Guardian [Read Article] Sunday 12th of March 2017 12:05:09 AM
....The mere threat of government intervention was actually causing price rises for consumers, Neudegg said, because suppliers were withdrawing their best tariffs. Then last year the Competition and Markets Authority announced a package of “remedies” to clean up the market and encourage the sticky 66% to exercise their consumer rights. ...
Unlimited fines for bulk buying ticket touts image
Source : BBC [Read Article] Saturday 11th of March 2017 07:54:06 AM
....As part of the touting crackdown, ministers will accept in full the recommendations of a review by Professor Michael Waterson. In the report, he suggested ticket sellers should have tougher anti-bot measures in place with a facility to report bot attacks, stronger enforcement of existing consumer rights laws, and the threat of further action if the industry does not act against rogue ticket traders. ...
Ticket touts face unlimited fines for using 'bots' to buy in bulk image
Source : Guardian [Read Article] Friday 10th of March 2017 07:15:05 PM
....While primary ticket firms such as Ticketmaster say they are doing their utmost to stop bot users, the company also owns secondary sites, such as GetMeIn and Seatwave, which have close relationships with major touts and take a cut of their profits. Ministers will also propose stronger enforcement of consumer rights laws, amid concern that tickets are being sold with no information about the seat location or the name of the seller, in contravention of the Consumer Rights Act 2015. ...
New homes warranty firm pays millions to leading homebuilders image
Source : Guardian [Read Article] Sunday 5th of February 2017 05:26:47 PM
....“I think what needs to happen is that the government needs to look at this seriously. This is a consumer rights issue,” he said. ...
Southern rail: could more commuters claim a credit card refund? image
Source : Guardian [Read Article] Tuesday 17th of January 2017 01:20:06 PM
.... Most section 75 claims are for the full amount paid out – if they succeed at all. Martyn James, consumer rights expert and spokesman for complaints site Resolver, said: “This case is very unusual as it’s essentially saying that Southern rail has systemically failed to provide a service. ...
Robbie Williams tickets put directly on resale sites image
Source : BBC [Read Article] Wednesday 11th of January 2017 02:42:08 AM
....He said it appeared that some artists' management teams were "now also complicit in it as well". In December, the Competition and Marketing Authority announced it was to investigate the resale ticketing market, to ensure sales were complying with consumer rights laws. ...
Chrsitmas sales UK - An essential survival guide to Boxing Day and January sales image
Source : Daily Express [Read Article] Wednesday 28th of December 2016 07:14:00 AM
....Founder of consumer website MoneyMagpie. com Jasmine Birtles explains that you have the same consumer rights when buying products in the sales as at any other time of the year. ...
How to return unwanted Christmas presents image
Source : Daily Express [Read Article] Wednesday 21st of December 2016 12:01:00 AM
....You do not have an automatic legal right to return an item bought on the high street simply because you do not like it. James Walker, managing director of consumer rights website Resolver. ...
Thousands wait for action over potentially dangerous tumble dryers image
Source : Guardian [Read Article] Monday 5th of December 2016 06:00:15 AM
....”. Shadow minister for housing and London, Andy Slaughter – MP for Hammersmith and in whose constituency the fire broke out – said: “The new research produced by Which? provides further evidence that Whirlpool’s response to this issue has been totally inadequate thus far, and makes it clear that they have disregarded the safety and consumer rights of those in possession of these faulty dryers. ...
Unfair care home practices examined by watchdog image
Source : BBC [Read Article] Friday 2nd of December 2016 12:45:21 PM
.... . Citizens Advice, a network of charities that offer advice for people on issues including consumer rights, said a lack of protections in the care market was exposing older people and their families to "poor practices". ...
Loans boss paid hackers to attack consumer website, court told image
Source : Guardian [Read Article] Monday 21st of November 2016 03:48:44 PM
. The boss of a payday loans company hired computer hackers to try to sabotage a consumer rights website after it had carried customers’ complaints about his business. ...
When the wrong postcode puts insurance out of your reach image
Source : Guardian [Read Article] Sunday 30th of October 2016 06:01:01 AM
....” David and Laura have decided to take their chances and do without contents insurance. James Walker, founder of consumer rights platform Resolver. ...
Amazon Marketplace’s faulty goods policy wears thin over Nike trainers image
Source : Guardian [Read Article] Sunday 23rd of October 2016 05:59:37 AM
....Ahead of the Christmas shopping frenzy, this letter is a timely reminder that buying through Amazon Marketplace offers you less consumer protection than if you buy direct from well-known websites, as well paying for items in excess of £100 by credit card. It also shows that there are some companies on Amazon that will try and deny you your consumer rights. ...
Touts using bots to buy tickets could face jail image
Source : Guardian [Read Article] Wednesday 19th of October 2016 06:15:37 PM
....The proposal was made as Theresa May, the prime minister, said she was looking at ways to address the use of ticket-resale websites by professional touts at the expense of fans. Pressure on the government to get tough on touting has been building amid outrage from the music industry and growing evidence that consumer rights law is being routinely flouted. ...
Windows 10 software condemned by Which? image
Source : BBC [Read Article] Wednesday 21st of September 2016 11:40:52 PM
. Microsoft has been criticised over its Windows 10 software by consumer rights group Which?. ...
Government urged to help music industry tackle ticket touts image
Source : Guardian [Read Article] Tuesday 13th of September 2016 05:52:08 PM
....He called for measures to tackle the use of bots, automated programmes that help touts harvest tickets quickly for resale at a markup. Ian McAndrew, founder and chief executive of Wildlife Entertainment, who has worked with acts such as Arctic Monkeys and Travis, said existing consumer rights law was being ignored and called for touts who flout it to be penalised. ...
Costly freebie  image
Source : BBC [Read Article] Sunday 14th of August 2016 12:04:33 AM
....Many thousands of consumers have found themselves in this situation, judging by cases seen by consumer complaints advisers. Examples from James Walker, founder of independent consumer rights website Resolver, include duplications on orders of alcohol, mobile phones, and even a £500 kite. ...

Transport for London made £277m in five years from incomplete journeys
 image
Source : Telegraph [Read Article] Wednesday 27th of July 2016 10:00:11 AM
....Although TfL does attempt to refund customers who fail to complete their journey, leading to £16. 3m of refunds in 2015, consumer rights group Resolver has criticised the money TfL makes from incomplete journeys. ...
I bought three Halford bikes, but they are too dangerous for my children to ride image
.... JJ, Somerset. First let’s look at your statutory consumer rights. ...
Tesla Autopilot needs rethink urges US consumer group image
Source : BBC [Read Article] Thursday 14th of July 2016 03:15:05 PM
. A consumer rights group in the US has urged Tesla to disable the automatic steering function on its Autopilot system. ...
Give us our fees back Foxtons, says the man lining up an £80m lawsuit image
Source : Guardian [Read Article] Saturday 25th of June 2016 05:59:06 AM
.... Additionally, it will argue that check-out fees are for the landlord’s benefit, not the tenant’s, and that when it comes to name-change fees there is no reason to charge an outgoing tenant who provides a replacement tenant hundreds of pounds. Green is an interesting character, a sort of British Erin Brockovich standing up for consumer rights with a website, Casehub. ...
Prices, property, pensions: 30 EU referendum questions answered image
Source : Guardian [Read Article] Friday 10th of June 2016 12:53:56 PM
....Out says: “Brussels does control most food labelling rules with perverse situations – for example, it’s illegal to claim that water cures dehydration. Nothing will change with regard to consumer rights when we leave the EU because these rules are now part of the British regulatory system. ...
Clarks’ sturdy response in fit-for-purpose shoe dispute image
Source : Guardian [Read Article] Monday 16th of May 2016 06:00:28 AM
.... But the issue comes down to whether wear and tear over seven months was reasonable or not, which is difficult to prove. Under consumer rights law, if the shoes can’t be replaced or repaired economically you are entitled to a refund. ...
Why would Topshop only give me a receipt by email? image
Source : Guardian [Read Article] Sunday 10th of April 2016 06:00:38 AM
.... I was gobsmacked. I’m pretty confident that nobody has to give up their personal data in exchange for being able to exercise their consumer rights by obtaining a proof of purchase. ...
Banned by Amazon for returning faulty goods image
Source : Guardian [Read Article] Friday 18th of March 2016 09:08:37 AM
.... He has also questioned whether it is legal for the internet giant to refuse to refund a customer’s unspent gift balance. Nelson is the latest person to fall foul of the company’s policy of banning customers who exercise their consumer rights to return goods. ...
John Lewis aftercare has left me with a houseful of dirty laundry image
Source : Guardian [Read Article] Saturday 20th of February 2016 07:02:41 AM
....How very frustrating and disappointing. As the retailer which sold you the machine, according to consumer rights legislation, it is John Lewis’s responsibility to oversee any repair and possible replacement, though your case highlights that this can get very complicated when a customer is dealing with a manufacturer’s after-care, as well. ...
Man wins Apple Watch court battle image
Source : BBC [Read Article] Tuesday 2nd of February 2016 05:32:49 PM
....Mr Cross told the BBC the case did begin to become stressful. "I couldn't understand why they would want to go to court over the issue, but ultimately I wanted [to] stand by my consumer rights," he said. ...
Crusader: Sheila's plea is heard at last image
Source : Daily Express [Read Article] Monday 1st of February 2016 12:01:00 AM
....A few days into her third upgrade, it all got too much for Sheila so she tried to get her money back. But when you are 95, housebound and have no family nearby, grappling with consumer rights, let alone returning goods, can be difficult. ...
Which?: Most cars break pollution laws image
Source : BBC [Read Article] Wednesday 20th of January 2016 04:45:42 PM
....A majority of cars break European pollution laws when they're driven on the road, according to data from Which?. The consumer rights group has compiled more than 300 car checks since 2012. ...
Driven to despair by dodgy car dealer image
Source : Daily Express [Read Article] Sunday 10th of January 2016 03:00:00 PM
.... . But Kingswood Autos’ blatant disregard for consumer rights and the cynical way it took £950 from a customer before telling her that the vehicle she had bought had mechanical problems adds a new dimension to the usual carry-ons. ...
Anne Robinson: 'I was paid £300 a week for Points of View, now I'm worth £30m' image
. Anne Robinson, 71, began her journalism career as a newspaper columnist before moving in to television as the presenter of BBC1’s Points of View and on their consumer rights programme, Watchdog. ...
Bad vibrations as Fiat denies design fault with the 500 image
Source : Guardian [Read Article] Saturday 19th of December 2015 06:59:10 AM
....The freelance marketing consultant says it “can be felt through the structure of the car including the seats, door panels, etc, although my main reference point is obviously the steering”. It has also left him wondering whether consumer rights legislation in the UK is fit for purpose. ...
Returns and refunds: the most generous policies image
Source : Telegraph [Read Article] Monday 14th of December 2015 08:27:31 AM
.... By law, retailers do not have to accept returns for non-faulty items. However, regardless of the policy, Helen Dewdney, writer of consumer rights blog, The Complaining Cow, says it should at least be transparent. ...
How dare Parcel2Go sell insurance cover for ‘no compensation’ items? image
Source : Guardian [Read Article] Saturday 28th of November 2015 07:00:03 AM
....I believe the courier has been negligent and, as a result, I am £400 out of pocket. I appear to have no consumer rights according to Parcel2Go’s complaints team. ...
Insurance admin charges: are you paying too much? image
Source : Daily Express [Read Article] Saturday 21st of November 2015 09:28:00 AM
....Of the six insurers that charge for a copy of a document, Endsleigh charges the most (£20), while Budget Insurance charges the least (£5). Four insurers charge a fee if you pay for your insurance by credit card, which consumer rights regulations say must be no more than it costs the company to process that payment type; however Admiral charges a flat rate of £5. ...
Black Friday 2015: What are your consumer rights? image
Source : Telegraph [Read Article] Tuesday 17th of November 2015 02:06:35 PM
Firm says sorry for baby milk shortage image
Source : BBC [Read Article] Tuesday 10th of November 2015 12:53:57 PM
.... . Australian consumer rights group Choice has been told that some people who buy large amounts of formula made by companies such as Bellamy's sell them on sites such as Taobao, a Chinese auction platform similar to eBay. ...
Christmas shopping? Your consumer rights have changed image
Source : Independent [Read Article] Monday 2nd of November 2015 08:51:00 AM
UK solar firms going bust - what consumers need to know image
Source : Guardian [Read Article] Thursday 8th of October 2015 12:52:14 PM
....Very nervous. If an installer asks you for a deposit, only pay by credit card as this gives you consumer rights if he/she later goes bust. ...
UK government wrong to subsidise diesel, says former minister image
Source : Guardian [Read Article] Thursday 1st of October 2015 07:58:32 AM
.... Local transport spokeswoman Caroline Russell urged the government to spend any fines given to carmakers caught cheating emission tests on improving public transport and walking and cycling facilities. Drayson’s comments came as the updated UK consumer rights act took effect. ...
Right to 30-day refund becomes law image
Source : BBC [Read Article] Wednesday 30th of September 2015 11:08:55 PM
....If a download also infects a computer with a virus, the provider could also be liable to pay compensation for getting the virus removed. Your new consumer rights explained. ...
New law gives shoppers stronger rights – here’s how stores will now give YOU money  image
....The rules also modernise rights around digital services and property. Which? executive director, Richard Lloyd, said: “The Consumer Rights Act brings the law up to date with the modern marketplace and strengthens consumer rights. ...
VW scandal caused nearly 1m tonnes of extra pollution, analysis shows image
Source : Guardian [Read Article] Tuesday 22nd of September 2015 03:27:58 PM
....In a sign that the emissions scandal will not remain restricted to the US, a Venice court will next month hear a case against VW and Fiat for misleading test advertising. The Italian consumer rights group Altroconsumo is due to press its case for a class action suit against VW and Fiat on 2 October, after laboratory tests showed that fuel consumption and CO2 emissions from the VW Golf 1. ...
Amazon is deaf to my Furby problem image
Source : Guardian [Read Article] Sunday 2nd of August 2015 06:00:10 AM
....Note that if you buy an item directly from Amazon you have the right to demand a refund or repair if the goods fail within two years. This is because the site is covered by consumer rights law in Luxembourg, as that is where the retailer has based its operations. ...
Lloyds to pay even MORE for PPI taking shamed British banks' total bill to huge £27BILLION image
....6 billion and Santander £846 million. Richard Lloyd, the executive director of consumer rights group Which?, said: "The staggering extra provisions set aside for PPI mis-selling this week, including the whopping £1. ...
Is this a ‘secret eBay’ with great deals, or just Pye in the sky? image
Source : Guardian [Read Article] Saturday 18th of July 2015 06:00:06 AM
....96, saving £100 on the £299 price the same model sells for on Amazon. For some people that will be enough of a saving to warrant giving up any consumer rights – if you buy at auction, you can’t return the goods later. ...
US Chamber of Commerce lobbies against class actions in UK courts image
Source : Guardian [Read Article] Wednesday 15th of July 2015 08:52:05 PM
. The US Chamber of Commerce is lobbying to prevent US-style class actions being brought in the UK courts as litigation funding expands to promote consumer rights. ...
Ofcom fines EE £1m for customer complaints failures image
Source : Telegraph [Read Article] Friday 3rd of July 2015 07:25:41 AM
.... New Ofcom boss Sharon White is standing up for consumers . The fine comes as Ofcom looks to clamp down on consumer rights breaches. ...
VIDEO: Cold calls: 'A dirty trade in people's details' image
Source : BBC [Read Article] Tuesday 9th of June 2015 09:10:10 AM
....People who get fed up by cold callers and nuisance text messages are being urged to register their complaints officially. According to the consumer rights group Which, only 2% of people are complaining to the regulator Ofcom. ...
CRUSADER: Awaiting fitting end to cabin saga image
Source : Daily Express [Read Article] Sunday 7th of June 2015 09:40:00 PM
.... When customers buy a cabin, invariably an installation service is offered or included. Taking this option is likely to be costeffective in the long run and provides more consumer rights protection. ...
Revealed: how Tories covered up pro-EU evidence in key Whitehall report image
Source : Guardian [Read Article] Saturday 18th of April 2015 09:12:32 PM
.... Without deregulation we would not exist. EU legislation ensures that passengers have a consistent set of consumer rights and increasingly a common set of safety rules as well. ...
Japanese buyer gets the sweet tooth for Splenda image
Source : Telegraph [Read Article] Saturday 4th of April 2015 07:18:38 PM
.... . It is thought that if Ajinomoto is unable to buy the whole of the sucralose business from Tate & Lyle it could still be interested in the consumer rights to the brand. ...
Source : Independent [Read Article] Friday 3rd of April 2015 07:00:00 PM
.... Gillian Guy, chief executive of Citizens Advice, said: "Ofgem is right to clamp down on this kind of failure. This ruling will send a strong message to the whole industry that consumer rights cannot be ignored. ...
Source : Independent [Read Article] Friday 3rd of April 2015 12:46:26 AM
....The fine will be given to Citizens Advice to help vulnerable consumers. “This ruling will send out a strong message to the whole industry that consumer rights cannot be ignored,” said Gillian Guy, the chief executive of Citizens Advice. ...
Source : BBC [Read Article] Thursday 2nd of April 2015 07:23:35 AM
....75m will be paid to Citizens Advice, which welcomed the agreement. "This ruling will send a strong message to the whole industry that consumer rights cannot be ignored," said Gillian Guy, the chief executive of Citizens Advice. ...
I spent £1,300 on a dating agency that had 'run out of men' image
Source : Telegraph [Read Article] Saturday 28th of March 2015 09:04:11 AM
.... . In the meantime, she contacted the Citizens Advice Bureau, which provided some information on her consumer rights. ...
I'm proof it pays to complain, says woman who sued Tesco and WON image
Source : Daily Express [Read Article] Friday 6th of February 2015 12:01:00 AM
....Today, Helen, likes to complain about, well, pretty much anything. Whether it’s the fact that an egg in her £1 box is broken or getting £700 compensation plus new doors from a glazing company who botched the job in the first place, her hobby is to fight doggedly for consumer rights. ...
TTIP: Vince Cable clashes with David Cameron over controversial international trade deal image
....The call by Vince Cable, the Business Secretary, during a cabinet meeting today threatens to put the party on a collision course with David Cameron who has trumpeted the deal’s potential benefits. Campaigners in Britain and other EU countries have warned the Transatlantic Trade and Investment Partnership (TTIP) could cost jobs and undermine consumer rights and environmental protection. ...
New Retail Ombudsman can investigate your shopping complaint - but it comes with a catch image
.... . Dean Dunham, the chief ombudsman and a consumer rights barrister, said: “Whether a retailer is a member or not, we are still going to help that customer by looking into the complaint. ...
'I was duped into paying £300 for a TV licence that should cost £145' image
Source : Telegraph [Read Article] Monday 29th of December 2014 01:00:52 PM
...." . Mrs Chisholm emailed the company again stating that her consumer rights entitled her to a "cooling-off period", under which she is allowed to cancel a purchase within 14 days, for any reason, and obtain a full refund. ...
Shops accused of 'denying' six-year warranty right image
Source : Telegraph [Read Article] Tuesday 16th of December 2014 04:30:12 PM
.... Richer Sounds, where shoppers were told that even inherent faults could not be repaired for free, promised to work with Which? to change its sales tactics following the investigation. "We want to give customers the best possible information about consumer rights," a spokesman said. ...
Retail ombudsman set up to aid consumer disputes image
Source : BBC [Read Article] Sunday 7th of December 2014 03:46:44 PM
....According to the service's website, retailers that have already signed up include Debenhams, Mothercare, Halfords, Argos, and Boots. Mr Dunham, a consumer rights expert, said that retailers which sign up will be demonstrating to the public that they are responsible businesses. ...
Cyber Monday: how we've come to rely on online reviews image
Source : Telegraph [Read Article] Monday 1st of December 2014 07:51:38 AM
.... Relying on the crowd is the easiest, quickest, and most reliable way to make a choice. "Legal e-commerce wouldn’t work without user reviews," Luke Upchurch from the consumer rights umbrella groups Consumer International told me. ...

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