Topic filter : Complaint

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.... World Tracer, the independent body used by the industry for baggage tracking, shows easyJet to have one of the lowest rates in the industry for instances of delayed bags. “A member of our customer team has tried to contact Ms Taylor to resolve her complaint but without success at this point. ... [Read full article on Guardian ]
Saturday 12th of August 2017 06:00:37 AM
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....It sounds like you took a gamble that did not pay off but you are, indeed, protected by the 14-day cooling-off period, which allows you to change your mind without financial penalty. Our postbag remains depressingly stuffed full of complaints about readers’ difficulties trying – and failing – to cancel gym membership. ... [Read full article on Guardian ]
Tuesday 15th of August 2017 06:00:07 AM
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.... Failure to do so counts as non-compliance and the SLC will apply a penalty charge until the student provides the information. The most common complaint is that it is a “bureaucratic nightmare”. ... [Read full article on Guardian ]
Saturday 5th of August 2017 06:00:04 AM
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....Flybe told us, initially, that as the Southend-Groningen route is operated by its franchise partner, Stobart Air, any query should be addressed to them. However, it then had a change of heart and agreed to look at your complaint. ... [Read full article on Guardian ]
Sunday 30th of July 2017 06:00:12 AM
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....The state claims that Amazon owes the state $12. 5m in taxes, penalties and interest from first quarter of last year alone, according to the complaint obtained by the Associated Press. ... [Read full article on Guardian ]
Wednesday 16th of August 2017 04:15:14 PM
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....SLC is committed to protecting the public purse and has a duty to collect all taxpayer monies owed. A repeated complaint is about the intrusive questioning and demands. ... [Read full article on Guardian ]
Saturday 29th of July 2017 06:00:43 AM
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....Guardian Money put a series of questions to Tuttiett about his corporate structure and property interests. We highlighted complaints from leaseholders about the cost of buying their freehold from E&J, the level of ground rents, and fees when dealing with the company. ... [Read full article on Guardian ]
Saturday 29th of July 2017 07:00:44 AM
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....An ICO investigation found the company breached data protection laws after staff from an IT firm working with TalkTalk were able to access large amounts of customer data through an online company portal. According to the investigation, “rogue” staff at Indian firm Wipro, who resolved high-level complaints and network problems on TalkTalk’s behalf, used the portal to gain unauthorised access to customer data – including names, addresses and phone numbers. ... [Read full article on Guardian ]
Thursday 10th of August 2017 05:27:22 PM
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.... With record crowds and mounds of litter, the once romantic Ipanema beach in Rio de Janiero now features drunk tourists infuriating the locals. Cities across North America, from New Orleans to Vancouver, have issued regulations on Airbnb rentals after citizen complaints that their neighbourhoods were being overwhelmed by unruly tourists and rising rents. ... [Read full article on Guardian ]
Saturday 5th of August 2017 11:05:25 PM
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....”. Late Friday, the National Labor Relations Board (NLRB), the independent US government agency responsible for enforcing US labor law, filed the latest in a series of complaints against Nissan. ... [Read full article on Guardian ]
Tuesday 1st of August 2017 11:00:16 AM
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....Travis Kalanick is being sued by one of Uber’s largest investors, Benchmark Capital, which accuses the former chief executive of engaging in fraud in order to “increase his power over Uber for his own selfish ends”. The Benchmark complaint exposes an ugly battle for power at the top of the nearly $70bn startup, which has been buffeted from crisis to crisis all year and is still searching for a replacement for Kalanick. ... [Read full article on Guardian ]
Thursday 10th of August 2017 11:34:40 PM
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....While highly paid tech workers have complained about dysfunctional HR operations, gig economy drivers lament the fact they can struggle to even get a human on the phone when they are facing dangerous situations on the job. Often, drivers receive automated replies to their complaints. ... [Read full article on Guardian ]
Wednesday 23rd of August 2017 10:00:11 AM
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....Willing’s ordeal came just days after reports that the airline removed an unaccompanied child from an overbooked flight and left him alone at the departure gate – on precisely the same Gatwick-Toulouse route. It also comes amid a rising number of complaints about overbooking, luggage and failure to pay compensation concerning easyJet that are turning up in Money’s Consumer Champions postbag. ... [Read full article on Guardian ]
Saturday 12th of August 2017 06:00:37 AM
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....Graduates who have paid off their student loans say they are continuing to have as much as £300 a month taken from their pay packets by the Student Loans Company, with some talking of two-year battles to obtain refunds. These are among the latest complaints from graduates who allege shocking treatment at the hands of the government-backed SLC – treatment, they argue, no other UK financial institution would be allowed to get away with. ... [Read full article on Guardian ]
Saturday 5th of August 2017 06:00:04 AM
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.... Ryanair, which has bid for Alitalia, is not believed to be seeking any part of Air Berlin. The Irish airline lodged a competition complaint on Tuesday with German authorities and the European commission over what it claimed was “the obvious conspiracy” between the German government, Lufthansa and Air Berlin to carve up Air Berlin’s assets, excluding competitors and ignoring EU competition and state aid rules. ... [Read full article on Guardian ]
Tuesday 15th of August 2017 04:43:12 PM
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.... Can you help, or at least warn others? JR, Manchester. This is a massive problem and we have received several other similar complaints in recent months. ... [Read full article on Guardian ]
Sunday 20th of August 2017 05:59:35 AM
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.... In people per sq km, that’s like 30 million visitors descending on, say, Colwyn Bay or Winchester. In a survey by a local newspaper last year, tourists’ main complaint about Barcelona was that there were too many tourists. ... [Read full article on Guardian ]
Friday 11th of August 2017 10:27:01 AM
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....Nestlé has been accused of copying Atari’s classic 1970s video game Breakout for a KitKat marketing campaign. In a complaint filed on Thursday in a federal court in San Francisco, Atari said Nestlé knowingly exploited the Breakout name, look and feel through social media and a video, hoping to leverage “the special place it holds among nostalgic baby boomers, Generation X, and even today’s millennial and post-millennial gamers”. ... [Read full article on Guardian ]
Friday 18th of August 2017 12:38:53 PM
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....Last week the Information Commissioner’s Office (ICO) announced it was fining TalkTalk £100,000 for failing to look after its customers’ data. The ICO said TalkTalk had breached data protection laws by allowing unjustifiably wide-ranging access to its systems by external companies, including Wipro, an Indian IT services firm it employed to deal with complaints and coverage problems. ... [Read full article on Guardian ]
Saturday 19th of August 2017 06:00:06 AM
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. The Bank of England has decided to stick to plastic banknotes despite complaints from vegans and religious groups that they contain tallow, an animal byproduct. ... [Read full article on Guardian ]
Thursday 10th of August 2017 10:11:31 AM
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....Joshua Mahony, a market analyst at IG, said: “For a week that has been largely devoid of major economic releases, Donald Trump’s confrontational stance with North Korea has raised volatility across the board, pushing the Vix from a rock-bottom reading on Tuesday, to the highest level in almost a year. “This has been a week of two halves, with complaints over a lack of volatility giving way to complaints over unpredictable volatility,” he added. ... [Read full article on Guardian ]
Friday 11th of August 2017 05:50:16 PM
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. Qatar has filed a wide-ranging legal complaint at the World Trade Organisation to challenge a trade boycott by Saudi Arabia, Bahrain and United Arab Emirates, Qatar’s WTO representative Ali Alwaleed al-Thani has told Reuters. ... [Read full article on Guardian ]
Monday 31st of July 2017 05:33:52 PM
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.... Do I have any rights? TM, Balham, London. Another tale of woe from our bulging postbag about GWR, which is clearly still struggling to clear the backlog of compensation claims and complaints that we have highlighted on this page on numerous occasions. ... [Read full article on Guardian ]
Monday 14th of August 2017 06:00:35 AM
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....The additional charges for misconduct – described as “stubbornly high” by analysts at Jefferies – were larger than had been expected as the PPI scandal continued to dominate the figures. Lloyds said the latest provision was needed because complaints had increased to 9,000 a month ahead of the FCA’s time bar on complaints of August 2019. ... [Read full article on Guardian ]
Thursday 27th of July 2017 08:29:53 AM
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. Goldcar, of all the car rental companies, features most in readers’ complaints to Money’s Consumer Champions. ... [Read full article on Guardian ]
Saturday 12th of August 2017 06:00:37 AM
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.... I arrived in Venice at 11pm that night, with one-and-a-half days of the trip left. I sent a letter of complaint to easyJet but two and a half months on, I’ve had no response. ... [Read full article on Guardian ]
Wednesday 16th of August 2017 06:00:31 AM
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....”. Lawrence Slade, chief executive of Energy UK, which represents suppliers, said complaints fell by 2m last year. ... [Read full article on Guardian ]
Saturday 19th of August 2017 06:00:06 AM
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.... In other words the summer holidays, when many of us jet off for a break from the demands of work and discover the sunny retreat is more stressful than the office. Abta, the travel agents’ association, received nearly 13,000 complaints about botched holidays over 12 months last year. ... [Read full article on Guardian ]
Saturday 19th of August 2017 05:59:06 AM
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....Santander, however, refused to even make a cursory examination of the account as I am not a customer. It told me I needed to raise a complaint through my own bank, HSBC, but it could not as no money had been transferred. ... [Read full article on Guardian ]
Tuesday 22nd of August 2017 06:00:14 AM
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....Thompson said the number of people experiencing significant difficulties was low, around 1% of all applicants, and said the system was on course to meet the Department for Education’s estimates for free childcare take-up by the end of August. The letter also states that 5% of applicants have encountered a “technical difficulties” while using the service, and that HMRC has received 1,507 complaints about the service, more than 90% of which were to do with technical issues. ... [Read full article on Guardian ]
Tuesday 22nd of August 2017 11:01:34 PM
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Latest Finance News related to Complaint

Sexual harassment and the sharing economy: the dark side of working for strangers image
....While highly paid tech workers have complained about dysfunctional HR operations, gig economy drivers lament the fact they can struggle to even get a human on the phone when they are facing dangerous situations on the job. Often, drivers receive automated replies to their complaints. ...
Thousands still unable to claim free childcare after HMRC site problems image
Source : Guardian [Read Article] Tuesday 22nd of August 2017 11:01:34 PM
....Thompson said the number of people experiencing significant difficulties was low, around 1% of all applicants, and said the system was on course to meet the Department for Education’s estimates for free childcare take-up by the end of August. The letter also states that 5% of applicants have encountered a “technical difficulties” while using the service, and that HMRC has received 1,507 complaints about the service, more than 90% of which were to do with technical issues. ...
I have evidence of fraud but Santander won’t act image
Source : Guardian [Read Article] Tuesday 22nd of August 2017 06:00:14 AM
....Santander, however, refused to even make a cursory examination of the account as I am not a customer. It told me I needed to raise a complaint through my own bank, HSBC, but it could not as no money had been transferred. ...
I lost £1,165 to eBay fraudster when selling my electric guitar image
Source : Guardian [Read Article] Sunday 20th of August 2017 05:59:35 AM
.... Can you help, or at least warn others? JR, Manchester. This is a massive problem and we have received several other similar complaints in recent months. ...
Energy customers overpaying to the tune of £102m image
Source : Guardian [Read Article] Saturday 19th of August 2017 06:00:06 AM
....”. Lawrence Slade, chief executive of Energy UK, which represents suppliers, said complaints fell by 2m last year. ...
TalkTalk scam victims move closer to class-action lawsuit image
Source : Guardian [Read Article] Saturday 19th of August 2017 06:00:06 AM
....Last week the Information Commissioner’s Office (ICO) announced it was fining TalkTalk £100,000 for failing to look after its customers’ data. The ICO said TalkTalk had breached data protection laws by allowing unjustifiably wide-ranging access to its systems by external companies, including Wipro, an Indian IT services firm it employed to deal with complaints and coverage problems. ...
From airline cancellations to that ropey hotel, what to do about botched holidays image
.... In other words the summer holidays, when many of us jet off for a break from the demands of work and discover the sunny retreat is more stressful than the office. Abta, the travel agents’ association, received nearly 13,000 complaints about botched holidays over 12 months last year. ...
Bad break? KitKat maker accused of copying Atari Breakout game in ad image
Source : Guardian [Read Article] Friday 18th of August 2017 12:38:53 PM
....Nestlé has been accused of copying Atari’s classic 1970s video game Breakout for a KitKat marketing campaign. In a complaint filed on Thursday in a federal court in San Francisco, Atari said Nestlé knowingly exploited the Breakout name, look and feel through social media and a video, hoping to leverage “the special place it holds among nostalgic baby boomers, Generation X, and even today’s millennial and post-millennial gamers”. ...
Amazon stock market value falls by $5bn after critical Trump tweet image
Source : Guardian [Read Article] Wednesday 16th of August 2017 04:15:14 PM
....The state claims that Amazon owes the state $12. 5m in taxes, penalties and interest from first quarter of last year alone, according to the complaint obtained by the Associated Press. ...
Family reunion is ruined as easyJet struggles to return my passport image
Source : Guardian [Read Article] Wednesday 16th of August 2017 06:00:31 AM
.... I arrived in Venice at 11pm that night, with one-and-a-half days of the trip left. I sent a letter of complaint to easyJet but two and a half months on, I’ve had no response. ...
EasyJet could swoop for parts of Air Berlin as it goes into administration image
.... Ryanair, which has bid for Alitalia, is not believed to be seeking any part of Air Berlin. The Irish airline lodged a competition complaint on Tuesday with German authorities and the European commission over what it claimed was “the obvious conspiracy” between the German government, Lufthansa and Air Berlin to carve up Air Berlin’s assets, excluding competitors and ignoring EU competition and state aid rules. ...
Fitness First is last when it comes to cancelling gym membership image
Source : Guardian [Read Article] Tuesday 15th of August 2017 06:00:07 AM
....It sounds like you took a gamble that did not pay off but you are, indeed, protected by the 14-day cooling-off period, which allows you to change your mind without financial penalty. Our postbag remains depressingly stuffed full of complaints about readers’ difficulties trying – and failing – to cancel gym membership. ...
I’ve reached the end of the line with GWR refund image
Source : Guardian [Read Article] Monday 14th of August 2017 06:00:35 AM
.... Do I have any rights? TM, Balham, London. Another tale of woe from our bulging postbag about GWR, which is clearly still struggling to clear the backlog of compensation claims and complaints that we have highlighted on this page on numerous occasions. ...
Bumped off an easyJet flight – even though I had checked in on time image
Source : Guardian [Read Article] Saturday 12th of August 2017 06:00:37 AM
....Willing’s ordeal came just days after reports that the airline removed an unaccompanied child from an overbooked flight and left him alone at the departure gate – on precisely the same Gatwick-Toulouse route. It also comes amid a rising number of complaints about overbooking, luggage and failure to pay compensation concerning easyJet that are turning up in Money’s Consumer Champions postbag. ...
How I took on a car hire company – and won image
Source : Guardian [Read Article] Saturday 12th of August 2017 06:00:37 AM
. Goldcar, of all the car rental companies, features most in readers’ complaints to Money’s Consumer Champions. ...
EasyJet 'sent passenger on futile tour of Morocco to recover bag' image
Source : Guardian [Read Article] Saturday 12th of August 2017 06:00:37 AM
.... World Tracer, the independent body used by the industry for baggage tracking, shows easyJet to have one of the lowest rates in the industry for instances of delayed bags. “A member of our customer team has tried to contact Ms Taylor to resolve her complaint but without success at this point. ...
Trump's North Korea rhetoric spikes US 'fear index' to top level since election image
....Joshua Mahony, a market analyst at IG, said: “For a week that has been largely devoid of major economic releases, Donald Trump’s confrontational stance with North Korea has raised volatility across the board, pushing the Vix from a rock-bottom reading on Tuesday, to the highest level in almost a year. “This has been a week of two halves, with complaints over a lack of volatility giving way to complaints over unpredictable volatility,” he added. ...
Barcelona adds Segway ban to curbs on tourism image
Source : Guardian [Read Article] Friday 11th of August 2017 10:27:01 AM
.... In people per sq km, that’s like 30 million visitors descending on, say, Colwyn Bay or Winchester. In a survey by a local newspaper last year, tourists’ main complaint about Barcelona was that there were too many tourists. ...
Battle for power at Uber as investor sues ex-CEO Travis Kalanick alleging fraud image
....Travis Kalanick is being sued by one of Uber’s largest investors, Benchmark Capital, which accuses the former chief executive of engaging in fraud in order to “increase his power over Uber for his own selfish ends”. The Benchmark complaint exposes an ugly battle for power at the top of the nearly $70bn startup, which has been buffeted from crisis to crisis all year and is still searching for a replacement for Kalanick. ...
TalkTalk fined £100,000 for not protecting customers' personal data image
Source : Guardian [Read Article] Thursday 10th of August 2017 05:27:22 PM
....An ICO investigation found the company breached data protection laws after staff from an IT firm working with TalkTalk were able to access large amounts of customer data through an online company portal. According to the investigation, “rogue” staff at Indian firm Wipro, who resolved high-level complaints and network problems on TalkTalk’s behalf, used the portal to gain unauthorised access to customer data – including names, addresses and phone numbers. ...
Bank of England to keep animal fat in banknotes despite complaints image
Source : Guardian [Read Article] Thursday 10th of August 2017 10:11:31 AM
. The Bank of England has decided to stick to plastic banknotes despite complaints from vegans and religious groups that they contain tallow, an animal byproduct. ...
The strange case of Fox News, Trump and the death of young Democrat Seth Rich image
.... Here he stands, charged with egging on Fox News to publish a fabricated story in order to draw public attention away from his own travails over Russia. Douglas Wigdor, the New York-based lawyer behind the bombshell lawsuit from which this week’s revelations come, points to key evidence contained in the complaint involving Ed Butowsky, a Fox News contributor and wealthy Texan Republican donor. ...
Only governments can stem the tide of tourism sweeping the globe | Elizabeth Becker image
.... With record crowds and mounds of litter, the once romantic Ipanema beach in Rio de Janiero now features drunk tourists infuriating the locals. Cities across North America, from New Orleans to Vancouver, have issued regulations on Airbnb rentals after citizen complaints that their neighbourhoods were being overwhelmed by unruly tourists and rising rents. ...
Student loans: graduates still face cash grabs of £300 a month image
Source : Guardian [Read Article] Saturday 5th of August 2017 06:00:04 AM
....Graduates who have paid off their student loans say they are continuing to have as much as £300 a month taken from their pay packets by the Student Loans Company, with some talking of two-year battles to obtain refunds. These are among the latest complaints from graduates who allege shocking treatment at the hands of the government-backed SLC – treatment, they argue, no other UK financial institution would be allowed to get away with. ...
Student debt: What is going on with the Student Loans Company? image
Source : Guardian [Read Article] Saturday 5th of August 2017 06:00:04 AM
.... Failure to do so counts as non-compliance and the SLC will apply a penalty charge until the student provides the information. The most common complaint is that it is a “bureaucratic nightmare”. ...
Nissan attacked for one of 'nastiest anti-union campaigns' in modern US history image
....”. Late Friday, the National Labor Relations Board (NLRB), the independent US government agency responsible for enforcing US labor law, filed the latest in a series of complaints against Nissan. ...
Qatar makes legal complaint to WTO over Gulf trade boycott image
Source : Guardian [Read Article] Monday 31st of July 2017 05:33:52 PM
. Qatar has filed a wide-ranging legal complaint at the World Trade Organisation to challenge a trade boycott by Saudi Arabia, Bahrain and United Arab Emirates, Qatar’s WTO representative Ali Alwaleed al-Thani has told Reuters. ...
ESSATI garage doors victim vows to fight warranty “con” image
Source : Daily Express [Read Article] Monday 31st of July 2017 05:15:00 PM
.... . The Kellys faced complaints about Essati’s shoddy workmanship and have been accused of folding businesses and opening new ones under different names as the pressure mounted to honour refunds or repairs. ...
Why has Flybe put its cheap student luggage deal on hold? image
Source : Guardian [Read Article] Sunday 30th of July 2017 06:00:12 AM
....Flybe told us, initially, that as the Southend-Groningen route is operated by its franchise partner, Stobart Air, any query should be addressed to them. However, it then had a change of heart and agreed to look at your complaint. ...
Leasehold tycoon: man whose firms control 40,000 UK homes image
Source : Guardian [Read Article] Saturday 29th of July 2017 07:00:44 AM
....Guardian Money put a series of questions to Tuttiett about his corporate structure and property interests. We highlighted complaints from leaseholders about the cost of buying their freehold from E&J, the level of ground rents, and fees when dealing with the company. ...
Graduate anger mounts over ‘nightmare’ Student Loans Company image
Source : Guardian [Read Article] Saturday 29th of July 2017 06:00:43 AM
....SLC is committed to protecting the public purse and has a duty to collect all taxpayer monies owed. A repeated complaint is about the intrusive questioning and demands. ...
Lloyds takes fresh £1bn hit from PPI compensation claims image
Source : Guardian [Read Article] Thursday 27th of July 2017 08:29:53 AM
....The additional charges for misconduct – described as “stubbornly high” by analysts at Jefferies – were larger than had been expected as the PPI scandal continued to dominate the figures. Lloyds said the latest provision was needed because complaints had increased to 9,000 a month ahead of the FCA’s time bar on complaints of August 2019. ...
Mississippi Nissan workers hope for historic win in 14-year fight to unionize image
.... In 2015, the National Labor Relations Board charged Nissan and its temporary employee agency provider, Kelly Services, with violating workers’ rights. Although Nissan has said it is defending itself against the charge, the NLRB added new complaints against Nissan and Kelly Services in April this year for threatening to close the plant if workers unionized. ...
Get Laid Beds and Tuffnells are giving me nightmares over my creaky bed image
.... But it should be noted for balance that the firm gets good reviews on TrustPilot. We contacted the firm and didn’t get the feeling that responding to your complaint was a big priority: we heard nothing. ...
Sixt took me for a ride over car hire cover image
Source : Guardian [Read Article] Sunday 23rd of July 2017 06:00:00 AM
....For the second year in a row, I recently hired a car with Sixt (via the Kayak price comparison site) for six days in Corsica costing €146 (£129). Essentially, my complaint is that it hid a major change in its included insurance. ...
Moss Bros outfit delivery isn’t its strong suit image
Source : Guardian [Read Article] Saturday 22nd of July 2017 06:00:31 AM
.... The missing suits finally turned up at 8pm, with just hours to go before the service. When I phoned up about our awful experience, I was told that they were too busy with Ascot to deal with my complaint. ...
Boots apologises over morning-after pill pricing row image
Source : Guardian [Read Article] Friday 21st of July 2017 01:34:17 PM
.... We women go to Boots for our products, not moral guidance. Public opinion is not on their side so if they are worried about complaints they are listening to the wrong voices and customers should vote with their feet. ...
Boots faces boycott over refusal to lower cost of morning-after pill image
Source : Guardian [Read Article] Thursday 20th of July 2017 07:02:23 PM
....However, towards the end of the letter, Donovan wrote: “In our experience the subject of emergency hormonal contraception polarises public opinion and we receive frequent contact from individuals who voice their disapproval of the fact that the company chooses to provide this service. “We would not want to be accused of incentivising inappropriate use, and provoking complaints, by significantly reducing the price of this product. ...
Tensions rise at fracking site in UK after police and activists clashes image
Source : Guardian [Read Article] Thursday 20th of July 2017 03:17:16 PM
....Hours later footage circulated online showed another activist, Nick Sheldrick, a former naval officer, being tipped backwards from his wheelchair as police tried to move him away from an approaching haulage truck. A Lancashire police spokesman said: “His welfare was addressed at scene by officers and at this time no complaints have been made by the individual concerned. ...
Standards body unveils plan to crack down on sexist advertisements image
Source : Guardian [Read Article] Monday 17th of July 2017 11:01:04 PM
....The push started at the Lib Dem party conference in 2009, which used its first day of debate to discuss the myriad ways that women are increasingly encouraged to “live up to” unrealistic ideals of beauty and imagery that “often trivialises their position within society”. Protein World’s Beach Body Ready campaignThe advertising watchdog cleared the highly controversial campaign despite nearly 400 complaints it objectified women and was socially irresponsible. ...
Primark recalls men's flip-flops after carcinogenic chemical discovery image
....Earlier this year, Primark had to recall pairs of children’s leggings emblazoned with cats after it was discovered that small pink bows on the knees posed a potential choking hazard. In February, the company pulled a range of The Walking Dead T-shirts from its stores after complaints of racism from customers. ...
Provident Personal Credit fined for sending 1m spam texts image
Source : Guardian [Read Article] Monday 17th of July 2017 06:11:34 PM
....Bradford-based Provident Personal Credit Ltd employed third-party companies to send 999,057 unsolicited text messages to promote personal loans for its brand Satsuma Loans. An investigation was launched by the Information Commissioner’s Office (ICO) after it received 285 complaints to a spam-reporting service between April and October in 2015. ...
Pensioner left shocked after price of monthly phone contract nearly doubled image
Source : Daily Express [Read Article] Monday 17th of July 2017 11:18:00 AM
....We advised Sheila to work out exactly how much she thought she was owed so she had a firm sum to back her challenge. In the meantime we put her case to Carefree Communications, suggesting they should not string her along: either refund her as she claimed they agreed, or refuse which would leave her free to make a formal complaint to regulator Ofcom. ...
How credit score agencies have the power to make or break lives image
Source : Guardian [Read Article] Monday 17th of July 2017 06:00:43 AM
....■ Having a partner’s rating linked to yours through a joint account or loan could affect you if they have a poor record. ■ If you have an unresolved complaint about a credit record you can refer it to the Financial Services Ombudsman and report any concerns about a credit reference agency to the Information Commissioner’s Office. ...
GWR struggles to process refunds as customer service gets derailed image
Source : Guardian [Read Article] Sunday 16th of July 2017 05:59:13 AM
.... Many of the replies from GWR were meaningless and did not even relate to my query. It has been nearly four months since my refund request was first submitted and there seems no way to escalate a complaint. ...
One in three Burberry shareholders revolt against executive pay deal image
Source : Guardian [Read Article] Thursday 13th of July 2017 03:37:20 PM
....8m of those shares and a further £1. 6m of additional share awards after complaints from shareholder advisory groups. ...
Losing business as Vodafone cuts off a company phone line image
Source : Guardian [Read Article] Thursday 13th of July 2017 06:00:00 AM
.... Which it was – five weeks after it was disconnected. Vodafone blames a “technical glitch” for the disconnection but offers no explanation as to why your complaints fell on deaf ears. ...
What's the strangest thing you've been asked to do on work experience? image
Source : Guardian [Read Article] Wednesday 12th of July 2017 03:50:20 PM
....A 15-year-old student was apparently allowed to run the Twitter account of Southern Rail this week, fielding questions and often taking part in quite surreal exchanges. Brands interacting with their customers – and responding to thousands of complaints – on Twitter is nothing new, but asking a young intern to take over seems to have been a PR win for Britain’s worst performing rail company, most often in the news for infrastructure problems and staff strikes. ...
HMRC keeps chasing me for my late father’s tax bill, but I’ve paid it image
.... The latter told me to contact its bank to trace the missing payment. But the bank would not talk to me about the account and referred me back to the Post Office, which said it was closing the complaint. ...
Left hanging on as Virgin and Bellway pass the buck for new phone line image
....You’re not alone, if that’s any comfort. So many residents on new estates are stranded for weeks without connections that Openreach, which along with Virgin installs the nation’s telecoms infrastructure, has had to dedicate a complaints site to them. ...
British PR firm Bell Pottinger apologizes for South Africa campaign image
Source : Guardian [Read Article] Monday 10th of July 2017 07:42:03 PM
....However, civil society groups and opposition parties said the apology was not enough. The Democratic Alliance (DA), which had lodged a complaint with two regulatory bodies in the UK, said that Bell Pottinger should donate the money it made on the Gupta account to good causes. ...
Driver complaints about car park fine policies hit unprecedented levels image
.... Visitors to supermarkets, hospitals, airports and shopping malls have received demands for sums of up to three figures despite paying, because of misleading signs or a minor typo. Citizens Advice Scotland reports that complaints about “over zealous” charges have reached an unprecedented level as companies seek to maximise profits. ...
The Goldcar golden rule … always take a photo when you return a hire car image
....Over the years we have received several reports from people with similar charges applied. Last year the company said it had changed its management structures and hoped to make these complaints a thing of the past. ...
Beware ‘the devil’s debt’ – that tempting store card offered at the tills image
....Essentially credit cards which can only be used in one particular store – for example, Miss Selfridge, New Look or Topman – store cards have been identified as a growing problem. Online complaints service Resolver has seen the number of complaints almost triple compared to last year. ...
Robot banker helps millennials manage money, plus students face £57,000 debt image
....Ikea slams the door on its 25-year kitchen guarantee. How the wheels came off my complaint to Very. ...
Hinkley Point C: UK censured for failing to consult German public image
Source : Guardian [Read Article] Thursday 6th of July 2017 02:27:49 PM
....In a political embarrassment for the government, the verdict found that the UK had not complied with the Aarhus convention, an international agreement on involving citizens in environmental matters. The Aarhus committee’s finding followed a complaint by a German Green party politician, who said the UK should now halt work on the project to properly consult with the public in neighbouring countries. ...
British Gas investigated over switching fees image
Source : BBC [Read Article] Thursday 6th of July 2017 09:11:18 AM
....But Ofgem is to examine allegations that British Gas told some customers they would have to pay a termination fee within that period. The complaints were passed to Ofgem by the website MoneySavingExpert. ...
Bovis sets aside another £3.5m to fix faults with homes image
Source : BBC [Read Article] Thursday 6th of July 2017 07:38:57 AM
....Housebuilder Bovis has set aside a further £3. 5m to deal with customer complaints over flaws in its homes. ...
TalkTalk, BT and Mr Jones have a thing going on with my account image
Source : Guardian [Read Article] Thursday 6th of July 2017 06:00:35 AM
....It feels like we’ve hit a brick wall and TalkTalk is happy to let us go on in limbo rather than lose a potential customer in James Jones. This has now dragged on for more than a week and I’ve made three complaints with TalkTalk, but it keeps marking them as “resolved”. ...
HMRC wins Rangers 'big tax case' ruling image
Source : BBC [Read Article] Wednesday 5th of July 2017 04:12:59 PM
....The Scottish FA said that, after examining the judgement, it would take no further disciplinary action. It said it had been advised it was unlikely the Scottish FA would be successful pursuing a complaint about whether disciplinary rules could have been breached. ...
Ikea slams the door on its 25-year kitchen guarantee image
Source : Guardian [Read Article] Wednesday 5th of July 2017 06:00:06 AM
.... TL, Livingston, West Lothian. We have covered numerous complaints about Ikea fitted kitchens and readers’ difficulties getting satisfaction through its much-lauded 25-year guarantee. ...
Lloyds and the FCA must give full story on HBOS Reading fraud | Nils Pratley image
....It may be true that, at that stage, Lloyds viewed the affair as merely a case of bad lending by HBOS’s out-of-control operations. But, given the size of the provision, the complaints of fraud by the small business customers were plainly worthy of investigation. ...
How the wheels came off my complaint to Very image
Source : Guardian [Read Article] Tuesday 4th of July 2017 06:00:33 AM
....Back to Very and, after numerous calls, I was referred to its so-called “customer excellence” team. I submitted a complaint online and was asked to contact customer services. ...
Baby Dove adverts criticised over breastfeeding stance image
Source : BBC [Read Article] Monday 3rd of July 2017 03:53:30 PM
.... What's your way?". The Advertising Standards Authority has received 151 complaints, including concerns the ad perpetuates a negative image of breastfeeding in public. ...
Getting divorced? Beware your RAC car insurance premium going up image
Source : Guardian [Read Article] Sunday 2nd of July 2017 06:00:20 AM
....”. Interestingly, however, BBC Radio 4’s Money Box programme has also looked at your complaint and sought quotes reflecting your new status from more than 30 firms. ...
Barclays sees the beak about the bailout image
Source : Guardian [Read Article] Sunday 2nd of July 2017 05:59:20 AM
.... The chairman of the housebuilder admitted in May that it had let down homebuyers, cutting corners to meet targets, and that hundreds had been affected. Amid complaints of poorly built homes, the company set aside £7m for repairs earlier this year and faced accusations that it was pressuring customers to move into unfinished homes. ...
Up goes travel insurance, all under the umbrella of Brexit image
Source : Guardian [Read Article] Saturday 1st of July 2017 06:00:06 AM
....Fee-charging packaged current accounts, which offer benefits such as travel insurance and card protection, have long been controversial. But last month the Financial Ombudsman Service revealed there had been a dramatic fall in complaints and that, in most cases, the extras had been useful for customers or saved them money. ...
British Weetabix seized by New Zealand customs in breakfast bowl battle with rival image
. Customs officers in New Zealand have seized and impounded hundreds of boxes of the breakfast cereal Weetabix after complaints by rival cereal giant Weet-Bix that it could confuse customers. ...
BT Italy scandal prompts auditing probe image
Source : BBC [Read Article] Thursday 29th of June 2017 07:47:51 AM
.... . On the other side, PwC could argue that their auditors might have been misled and could point to BT filing a criminal complaint in Italy against former BT employees. ...
FCA knows its scrutiny of the investment sector has only just started | Nils Pratley image
.... Now the Financial Conduct Authority finally agrees – roughly speaking. The regulator’s language is softer, but many of its findings support familiar complaints about opaque fee structures, conflicts of interest and inadequate governance oversight. ...
BT tops complaints league for broadband and pay-TV users image
Source : Guardian [Read Article] Wednesday 28th of June 2017 12:12:21 PM
....BT was the most complained-about broadband provider in the first three months of the year as customers took the company to task over faults and service issues. Telecoms regulator Ofcom, which publishes complaints data every three months, also found BT to be the most criticised pay-TV company, with almost four times the industry average complaint level. ...
Uber's scandals, blunders and PR disasters: the full list image
Source : Guardian [Read Article] Tuesday 27th of June 2017 11:14:33 PM
.... Good luck!” He later issued an apology and said he intended to get “leadership help”. Tech news site the Information reported that a group of senior employees, including Kalanick, visited an escort and karaoke bar in Seoul in 2014, leading to an HR complaint from a female marketing manager. ...
Google fine: EU is not waging underhand trade war against ​​US tech firms | Nils Pratley image
....Accusations of anti-American bias don’t hold water if one views the commission’s pro-competition patrols in aggregate. In other industries with different competition complaints, Brussels has been strong in dishing out fines against European firms. ...
Fault in ADT burglar alarm left our rental property unprotected image
Source : Guardian [Read Article] Tuesday 27th of June 2017 06:00:22 AM
....If you informed your insurer that you have a burglar alarm that is not activated when the house is unoccupied – either because of a system fault like this or because you choose not to switch it on – it may well reduce what it would offer or even refuse to pay out if a burglary took place. We got in touch with ADT, which said: “We’ve investigated A L-G’s complaint and have concluded that the issue causing her alarm to not set was in fact not due to a mast being down, but rather one of the door contacts not being set properly. ...
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Asda is named worst supermarket in treatment of suppliers image
Source : Guardian [Read Article] Monday 26th of June 2017 05:49:44 PM
....About 12% of Asda’s suppliers said the Walmart-owned chain rarely or never complied with the Grocery Supply Code of Practice, which covers dealings by 10 retailers that sell over £1bn of groceries a year. It is understood that complaints were raised about Asda taking incorrect deductions from invoices without notice, requesting lump sums to make up profit margins, and conducting “abusive” forensic audits of suppliers’ accounts. ...
Online shopping: How to tackle parcel delivery problems image
Source : Daily Express [Read Article] Sunday 25th of June 2017 01:54:00 PM
....co. uk, says if you are dissatisfied with the retailer's response, make a formal complaint and ask for compensation for inconvenience and any costs incurred: "If still not satisfied contact The Retail Ombudsman, which can take an independent look at what went wrong. ...
Car finance: Is it time to go down the PCP and HP road? image
Source : Daily Express [Read Article] Sunday 25th of June 2017 01:27:00 PM
....The FCA has expressed concerns about lack of transparency, potential conflicts of interest and irresponsible lending. As credit deals accelerate, so do complaints. ...

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