Topic filter : Complaint

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....The push started at the Lib Dem party conference in 2009, which used its first day of debate to discuss the myriad ways that women are increasingly encouraged to “live up to” unrealistic ideals of beauty and imagery that “often trivialises their position within society”. Protein World’s Beach Body Ready campaignThe advertising watchdog cleared the highly controversial campaign despite nearly 400 complaints it objectified women and was socially irresponsible. ... [Read full article on Guardian ]
Monday 17th of July 2017 11:01:04 PM
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....■ Having a partner’s rating linked to yours through a joint account or loan could affect you if they have a poor record. ■ If you have an unresolved complaint about a credit record you can refer it to the Financial Services Ombudsman and report any concerns about a credit reference agency to the Information Commissioner’s Office. ... [Read full article on Guardian ]
Monday 17th of July 2017 06:00:43 AM
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....Bradford-based Provident Personal Credit Ltd employed third-party companies to send 999,057 unsolicited text messages to promote personal loans for its brand Satsuma Loans. An investigation was launched by the Information Commissioner’s Office (ICO) after it received 285 complaints to a spam-reporting service between April and October in 2015. ... [Read full article on Guardian ]
Monday 17th of July 2017 06:11:34 PM
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....Earlier this year, Primark had to recall pairs of children’s leggings emblazoned with cats after it was discovered that small pink bows on the knees posed a potential choking hazard. In February, the company pulled a range of The Walking Dead T-shirts from its stores after complaints of racism from customers. ... [Read full article on Guardian ]
Monday 17th of July 2017 08:42:17 PM
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....Hours later footage circulated online showed another activist, Nick Sheldrick, a former naval officer, being tipped backwards from his wheelchair as police tried to move him away from an approaching haulage truck. A Lancashire police spokesman said: “His welfare was addressed at scene by officers and at this time no complaints have been made by the individual concerned. ... [Read full article on Guardian ]
Thursday 20th of July 2017 03:17:16 PM
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.... Many of the replies from GWR were meaningless and did not even relate to my query. It has been nearly four months since my refund request was first submitted and there seems no way to escalate a complaint. ... [Read full article on Guardian ]
Sunday 16th of July 2017 05:59:13 AM
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Latest Finance News related to Complaint

Tensions rise at fracking site in UK after police and activists clashes image
Source : Guardian [Read Article] Thursday 20th of July 2017 03:17:16 PM
....Hours later footage circulated online showed another activist, Nick Sheldrick, a former naval officer, being tipped backwards from his wheelchair as police tried to move him away from an approaching haulage truck. A Lancashire police spokesman said: “His welfare was addressed at scene by officers and at this time no complaints have been made by the individual concerned. ...
Standards body unveils plan to crack down on sexist advertisements image
Source : Guardian [Read Article] Monday 17th of July 2017 11:01:04 PM
....The push started at the Lib Dem party conference in 2009, which used its first day of debate to discuss the myriad ways that women are increasingly encouraged to “live up to” unrealistic ideals of beauty and imagery that “often trivialises their position within society”. Protein World’s Beach Body Ready campaignThe advertising watchdog cleared the highly controversial campaign despite nearly 400 complaints it objectified women and was socially irresponsible. ...
Primark recalls men's flip-flops after carcinogenic chemical discovery image
....Earlier this year, Primark had to recall pairs of children’s leggings emblazoned with cats after it was discovered that small pink bows on the knees posed a potential choking hazard. In February, the company pulled a range of The Walking Dead T-shirts from its stores after complaints of racism from customers. ...
Provident Personal Credit fined for sending 1m spam texts image
Source : Guardian [Read Article] Monday 17th of July 2017 06:11:34 PM
....Bradford-based Provident Personal Credit Ltd employed third-party companies to send 999,057 unsolicited text messages to promote personal loans for its brand Satsuma Loans. An investigation was launched by the Information Commissioner’s Office (ICO) after it received 285 complaints to a spam-reporting service between April and October in 2015. ...
Pensioner left shocked after price of monthly phone contract nearly doubled image
Source : Daily Express [Read Article] Monday 17th of July 2017 11:18:00 AM
....We advised Sheila to work out exactly how much she thought she was owed so she had a firm sum to back her challenge. In the meantime we put her case to Carefree Communications, suggesting they should not string her along: either refund her as she claimed they agreed, or refuse which would leave her free to make a formal complaint to regulator Ofcom. ...
How credit score agencies have the power to make or break lives image
Source : Guardian [Read Article] Monday 17th of July 2017 06:00:43 AM
....■ Having a partner’s rating linked to yours through a joint account or loan could affect you if they have a poor record. ■ If you have an unresolved complaint about a credit record you can refer it to the Financial Services Ombudsman and report any concerns about a credit reference agency to the Information Commissioner’s Office. ...
GWR struggles to process refunds as customer service gets derailed image
Source : Guardian [Read Article] Sunday 16th of July 2017 05:59:13 AM
.... Many of the replies from GWR were meaningless and did not even relate to my query. It has been nearly four months since my refund request was first submitted and there seems no way to escalate a complaint. ...
One in three Burberry shareholders revolt against executive pay deal image
Source : Guardian [Read Article] Thursday 13th of July 2017 03:37:20 PM
....8m of those shares and a further £1. 6m of additional share awards after complaints from shareholder advisory groups. ...
Losing business as Vodafone cuts off a company phone line image
Source : Guardian [Read Article] Thursday 13th of July 2017 06:00:00 AM
.... Which it was – five weeks after it was disconnected. Vodafone blames a “technical glitch” for the disconnection but offers no explanation as to why your complaints fell on deaf ears. ...
What's the strangest thing you've been asked to do on work experience? image
Source : Guardian [Read Article] Wednesday 12th of July 2017 03:50:20 PM
....A 15-year-old student was apparently allowed to run the Twitter account of Southern Rail this week, fielding questions and often taking part in quite surreal exchanges. Brands interacting with their customers – and responding to thousands of complaints – on Twitter is nothing new, but asking a young intern to take over seems to have been a PR win for Britain’s worst performing rail company, most often in the news for infrastructure problems and staff strikes. ...
HMRC keeps chasing me for my late father’s tax bill, but I’ve paid it image
.... The latter told me to contact its bank to trace the missing payment. But the bank would not talk to me about the account and referred me back to the Post Office, which said it was closing the complaint. ...
Left hanging on as Virgin and Bellway pass the buck for new phone line image
....You’re not alone, if that’s any comfort. So many residents on new estates are stranded for weeks without connections that Openreach, which along with Virgin installs the nation’s telecoms infrastructure, has had to dedicate a complaints site to them. ...
British PR firm Bell Pottinger apologizes for South Africa campaign image
Source : Guardian [Read Article] Monday 10th of July 2017 07:42:03 PM
....However, civil society groups and opposition parties said the apology was not enough. The Democratic Alliance (DA), which had lodged a complaint with two regulatory bodies in the UK, said that Bell Pottinger should donate the money it made on the Gupta account to good causes. ...
Driver complaints about car park fine policies hit unprecedented levels image
.... Visitors to supermarkets, hospitals, airports and shopping malls have received demands for sums of up to three figures despite paying, because of misleading signs or a minor typo. Citizens Advice Scotland reports that complaints about “over zealous” charges have reached an unprecedented level as companies seek to maximise profits. ...
The Goldcar golden rule … always take a photo when you return a hire car image
....Over the years we have received several reports from people with similar charges applied. Last year the company said it had changed its management structures and hoped to make these complaints a thing of the past. ...
Beware ‘the devil’s debt’ – that tempting store card offered at the tills image
....Essentially credit cards which can only be used in one particular store – for example, Miss Selfridge, New Look or Topman – store cards have been identified as a growing problem. Online complaints service Resolver has seen the number of complaints almost triple compared to last year. ...
Robot banker helps millennials manage money, plus students face £57,000 debt image
....Ikea slams the door on its 25-year kitchen guarantee. How the wheels came off my complaint to Very. ...
Hinkley Point C: UK censured for failing to consult German public image
Source : Guardian [Read Article] Thursday 6th of July 2017 02:27:49 PM
....In a political embarrassment for the government, the verdict found that the UK had not complied with the Aarhus convention, an international agreement on involving citizens in environmental matters. The Aarhus committee’s finding followed a complaint by a German Green party politician, who said the UK should now halt work on the project to properly consult with the public in neighbouring countries. ...
British Gas investigated over switching fees image
Source : BBC [Read Article] Thursday 6th of July 2017 09:11:18 AM
....But Ofgem is to examine allegations that British Gas told some customers they would have to pay a termination fee within that period. The complaints were passed to Ofgem by the website MoneySavingExpert. ...
Bovis sets aside another £3.5m to fix faults with homes image
Source : BBC [Read Article] Thursday 6th of July 2017 07:38:57 AM
....Housebuilder Bovis has set aside a further £3. 5m to deal with customer complaints over flaws in its homes. ...
TalkTalk, BT and Mr Jones have a thing going on with my account image
Source : Guardian [Read Article] Thursday 6th of July 2017 06:00:35 AM
....It feels like we’ve hit a brick wall and TalkTalk is happy to let us go on in limbo rather than lose a potential customer in James Jones. This has now dragged on for more than a week and I’ve made three complaints with TalkTalk, but it keeps marking them as “resolved”. ...
HMRC wins Rangers 'big tax case' ruling image
Source : BBC [Read Article] Wednesday 5th of July 2017 04:12:59 PM
....The Scottish FA said that, after examining the judgement, it would take no further disciplinary action. It said it had been advised it was unlikely the Scottish FA would be successful pursuing a complaint about whether disciplinary rules could have been breached. ...
Ikea slams the door on its 25-year kitchen guarantee image
Source : Guardian [Read Article] Wednesday 5th of July 2017 06:00:06 AM
.... TL, Livingston, West Lothian. We have covered numerous complaints about Ikea fitted kitchens and readers’ difficulties getting satisfaction through its much-lauded 25-year guarantee. ...
Lloyds and the FCA must give full story on HBOS Reading fraud | Nils Pratley image
....It may be true that, at that stage, Lloyds viewed the affair as merely a case of bad lending by HBOS’s out-of-control operations. But, given the size of the provision, the complaints of fraud by the small business customers were plainly worthy of investigation. ...
How the wheels came off my complaint to Very image
Source : Guardian [Read Article] Tuesday 4th of July 2017 06:00:33 AM
....Back to Very and, after numerous calls, I was referred to its so-called “customer excellence” team. I submitted a complaint online and was asked to contact customer services. ...
Baby Dove adverts criticised over breastfeeding stance image
Source : BBC [Read Article] Monday 3rd of July 2017 03:53:30 PM
.... What's your way?". The Advertising Standards Authority has received 151 complaints, including concerns the ad perpetuates a negative image of breastfeeding in public. ...
Getting divorced? Beware your RAC car insurance premium going up image
Source : Guardian [Read Article] Sunday 2nd of July 2017 06:00:20 AM
....”. Interestingly, however, BBC Radio 4’s Money Box programme has also looked at your complaint and sought quotes reflecting your new status from more than 30 firms. ...
Barclays sees the beak about the bailout image
Source : Guardian [Read Article] Sunday 2nd of July 2017 05:59:20 AM
.... The chairman of the housebuilder admitted in May that it had let down homebuyers, cutting corners to meet targets, and that hundreds had been affected. Amid complaints of poorly built homes, the company set aside £7m for repairs earlier this year and faced accusations that it was pressuring customers to move into unfinished homes. ...
Up goes travel insurance, all under the umbrella of Brexit image
Source : Guardian [Read Article] Saturday 1st of July 2017 06:00:06 AM
....Fee-charging packaged current accounts, which offer benefits such as travel insurance and card protection, have long been controversial. But last month the Financial Ombudsman Service revealed there had been a dramatic fall in complaints and that, in most cases, the extras had been useful for customers or saved them money. ...
British Weetabix seized by New Zealand customs in breakfast bowl battle with rival image
. Customs officers in New Zealand have seized and impounded hundreds of boxes of the breakfast cereal Weetabix after complaints by rival cereal giant Weet-Bix that it could confuse customers. ...
BT Italy scandal prompts auditing probe image
Source : BBC [Read Article] Thursday 29th of June 2017 07:47:51 AM
.... . On the other side, PwC could argue that their auditors might have been misled and could point to BT filing a criminal complaint in Italy against former BT employees. ...
FCA knows its scrutiny of the investment sector has only just started | Nils Pratley image
.... Now the Financial Conduct Authority finally agrees – roughly speaking. The regulator’s language is softer, but many of its findings support familiar complaints about opaque fee structures, conflicts of interest and inadequate governance oversight. ...
BT tops complaints league for broadband and pay-TV users image
Source : Guardian [Read Article] Wednesday 28th of June 2017 12:12:21 PM
....BT was the most complained-about broadband provider in the first three months of the year as customers took the company to task over faults and service issues. Telecoms regulator Ofcom, which publishes complaints data every three months, also found BT to be the most criticised pay-TV company, with almost four times the industry average complaint level. ...
Uber's scandals, blunders and PR disasters: the full list image
Source : Guardian [Read Article] Tuesday 27th of June 2017 11:14:33 PM
.... Good luck!” He later issued an apology and said he intended to get “leadership help”. Tech news site the Information reported that a group of senior employees, including Kalanick, visited an escort and karaoke bar in Seoul in 2014, leading to an HR complaint from a female marketing manager. ...
Google fine: EU is not waging underhand trade war against ​​US tech firms | Nils Pratley image
....Accusations of anti-American bias don’t hold water if one views the commission’s pro-competition patrols in aggregate. In other industries with different competition complaints, Brussels has been strong in dishing out fines against European firms. ...
Fault in ADT burglar alarm left our rental property unprotected image
Source : Guardian [Read Article] Tuesday 27th of June 2017 06:00:22 AM
....If you informed your insurer that you have a burglar alarm that is not activated when the house is unoccupied – either because of a system fault like this or because you choose not to switch it on – it may well reduce what it would offer or even refuse to pay out if a burglary took place. We got in touch with ADT, which said: “We’ve investigated A L-G’s complaint and have concluded that the issue causing her alarm to not set was in fact not due to a mast being down, but rather one of the door contacts not being set properly. ...
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Asda is named worst supermarket in treatment of suppliers image
Source : Guardian [Read Article] Monday 26th of June 2017 05:49:44 PM
....About 12% of Asda’s suppliers said the Walmart-owned chain rarely or never complied with the Grocery Supply Code of Practice, which covers dealings by 10 retailers that sell over £1bn of groceries a year. It is understood that complaints were raised about Asda taking incorrect deductions from invoices without notice, requesting lump sums to make up profit margins, and conducting “abusive” forensic audits of suppliers’ accounts. ...
Online shopping: How to tackle parcel delivery problems image
Source : Daily Express [Read Article] Sunday 25th of June 2017 01:54:00 PM
....co. uk, says if you are dissatisfied with the retailer's response, make a formal complaint and ask for compensation for inconvenience and any costs incurred: "If still not satisfied contact The Retail Ombudsman, which can take an independent look at what went wrong. ...
Car finance: Is it time to go down the PCP and HP road? image
Source : Daily Express [Read Article] Sunday 25th of June 2017 01:27:00 PM
....The FCA has expressed concerns about lack of transparency, potential conflicts of interest and irresponsible lending. As credit deals accelerate, so do complaints. ...
Uber and the ‘brogrammers’ feel the consequences of changing the world image
.... Ellen Pao sued a venture capital company for sexual harassment (she lost) and then was forced out at Reddit by user reaction after introducing measures to stifle hateful content. Sheryl Sandberg, second-in-command at Facebook, encourages women to “lean in”, but the complaint is that it shouldn’t be the woman’s job to be more accepted. ...
BA debacle sees couple spend wedding night on an airport bench image
Source : Guardian [Read Article] Sunday 25th of June 2017 05:59:21 AM
....Iberia’s intransigence exposes a loophole in available protection. Last year the UK’s aviation regulator, the Civil Aviation Authority, launched an ombudsman-style service with powers to make legally binding rulings on complaints. ...
I sent money to a friend using Barclays’ Pingit app, but it never arrived image
.... Barclays referred us to Banco Sabadell, but as we were investigating on your behalf and not your friend’s we did not have authority to speak to her bank. At least the money did not disappear into a virtual black hole, as has been the case with previous complaints. ...
BA ruined our break – but it still won’t pay out! image
Source : Guardian [Read Article] Saturday 24th of June 2017 06:00:00 AM
....So what’s the best advice? In terms of insurance, complain to the Financial Ombudsman Service. As for whether BA should be coughing up, this should be taken up with the Centre for Effective Dispute Resolution (CEDR), which runs an independent dispute resolution service that handles passenger complaints about BA, easyJet, Thomas Cook and Thomson. ...
Frustrated homebuyers in a fight to the finish with Bovis image
Source : Guardian [Read Article] Saturday 24th of June 2017 06:00:00 AM
....”. Bovis had used subcontractors that “may not have been of the highest quality”, he said, but added that most customer complaints had been resolved. ...
A guide to tenants' housing rights around safety and repairs image
Source : Guardian [Read Article] Thursday 22nd of June 2017 06:19:30 AM
....For tenants renting privately, Shelter has a good guide to landlords’ legal obligations, including repairs. There have been some cases of tenants being evicted after making complaints but Shelter notes that if you have an assured shorthold tenancy that started or was renewed on or after 1 October 2015, you have some legal protection against revenge eviction if you complain about repairs. ...
Plant nursery continues to nurse customer grudges image
Source : Guardian [Read Article] Thursday 22nd of June 2017 05:59:29 AM
....“As for complaining after receiving an order – nobody will ever please every single customer all of the time. We would average maybe five complaints a year out of several hundred orders. ...
The Guardian view on Uber after Kalanick: only window dressing? | Editorial image
.... It is a triumph for years of brave and determined investigation by a group of journalists who never stopped exposing the ride-hiring platform’s corporate culture even in the face of a $1m counteroffensive from Uber. And it is vindication for the Uber software engineer, Susan Fowler, who precipitated the final crisis when she described her experience of sexual harassment, a claim that provoked more than 200 other similar complaints. ...
Tesco staff 'shocked' as call centre closure puts 1,100 jobs at risk image
Source : Guardian [Read Article] Wednesday 21st of June 2017 02:05:28 PM
....The announcement of the job cuts comes during a difficult week for the UK’s biggest supermarket. On Tuesday, call centres were inundated with customer complaints following an IT glitch that hit up to 10% of online grocery orders. ...
Uber CEO Travis Kalanick resigns following months of chaos image
Source : Guardian [Read Article] Wednesday 21st of June 2017 06:19:56 AM
....Early this month Eric Alexander, the president of business for Uber Asia Pacific, was fired over his mishandling of the rape victim’s medical records, and Emil Michael, senior vice-president for business, departed amid pressure from the board of directors. At least 20 employees were also fired over incidents of harassment, retaliation, discrimination and bullying, dozens more were disciplined and 57 complaints remain under investigation by Holder’s law firm, Perkins Coie. ...
Fox’s £11.7bn bid for Sky ‘should be referred to competition authorities’ image
....Campaigning groups also say allegations of sexual harassment at Fox News in the US – which have so far claimed the jobs of the late chief executive Roger Ailes, co-president Bill Shine and top presenter Bill O’Reilly – mean that the UK takeover should be blocked. On Monday Lisa Bloom, a lawyer representing one of the women pursuing litigation against O’Reilly, said the New York state division of human rights was investigating Fox News over a complaint she lodged over harassment and discrimination. ...
Life and death in Apple’s forbidden city image
Source : Guardian [Read Article] Sunday 18th of June 2017 08:30:02 AM
.... “You have to have mental management,” says Xu, otherwise you can get scolded by bosses in front of your peers. Instead of discussing performance privately or face to face on the line, managers would stockpile complaints until later. ...
Debt bubble returns millions to days of 2008 crash image
Source : Guardian [Read Article] Saturday 17th of June 2017 11:05:51 PM
....”. Martyn James, from online complaints service Resolver, said the website had seen a sharp rise in the number of grievances about financial difficulties over the past few months. ...
Revealed: the Romanian site where Louis Vuitton makes its Italian shoes image
Source : Guardian [Read Article] Saturday 17th of June 2017 08:00:33 AM
.... Somarest is a point of pride in this community, the inspectorate made clear. “There have been no complaints, ” said Enciu Dumitru. ...
Danish beauty website wants £83 for products that were never ordered image
.... It requires potential customers to select a product and enter their contact details before revealing the price of each item, and it appears to consider that an order has been placed as soon as this has been done, even though the customer has not proceeded to a payment page. The Danish consumer ombudsman has reported two companies, LuxStyle ApS and LuxStyle International Sales ApS, to the police for sending unsolicited goods and payment demands after complaints from consumer authorities around the world. ...
The fast track to becoming a bricklayer | Brief letters image
Source : Guardian [Read Article] Tuesday 13th of June 2017 07:01:28 PM
....Neil HansonSlaithwaite, West Yorkshire. • A complaint. ...
Embattled Uber CEO Travis Kalanick takes indefinite leave of absence image
Source : Guardian [Read Article] Tuesday 13th of June 2017 06:36:50 PM
....The report’s recommendations, made public Tuesday, are notable for how rudimentary many are for such a large company with a valuation as high as $70bn. The report, for example, calls for training human resource personnel on “the effective handling of complaints”, training senior management and executives in leadership, and the introduction of a policy banning romantic relationships between employees and their managers. ...
Payday lender complaints have tripled over the last year, reveals data image
Source : Independent [Read Article] Tuesday 13th of June 2017 07:36:00 AM
...
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Revealed: reality of life working in an Ivanka Trump clothing factory image
Source : Guardian [Read Article] Tuesday 13th of June 2017 04:02:30 AM
....The Guardian has spoken to more more than a dozen workers at the fashion label’s factory in Subang, Indonesia, where employees describe being paid one of the lowest minimum wages in Asia and there are claims of impossibly high production targets and sporadically compensated overtime. The workers’ complaints come only a week after labour activists investigating possible abuses at a Chinese factory that makes Ivanka Trump shoes disappeared into police custody. ...
Travis Kalanick's future as Uber CEO under threat image
Source : Guardian [Read Article] Monday 12th of June 2017 02:40:53 PM
....In just a few months, Uber – always a controversial company, due to its hostile approach to governmental regulations around taxi businesses and labour laws – has reached new scales of crisis, sparked by a tell-all blogpost from former Uber engineer Susan Fowler. She wrote that she had been propositioned by her boss in a series of messages on her first day of work and that superiors ignored her complaints. ...
Uber silent on CEO’s future as it adopts Holder proposals image
Source : Guardian [Read Article] Monday 12th of June 2017 07:04:16 AM
....Uber’s board of directors has adopted a series of recommendations about the company’s corporate culture from the former US attorney general Eric Holder, but it was silent late on Sunday on whether it would approve a leave of absence for the taxi-hailing app service’s embattled chief executive. A spokesman confirmed that the board met Holder and Tammy Albarrán, both partners with Covington & Burling LLP, a law firm hired to investigate complaints of widespread sexual harassment and other cultural problems at Uber. ...
Booking.com refused us any wriggle room despite its cancellation promise image
.... Like you, I was only offered cancellable rooms – as the below screengrab shows. As a result I took up the complaint with Booking. ...
How low does Uber have to go before we stop using it? image
Source : Guardian [Read Article] Thursday 8th of June 2017 01:27:04 PM
.... First one employee, then a trickle, then a flood, came forward with allegations that the company’s working environment was hostile to women, and that HR simply didn’t care. Uber’s chief executive Travis Kalanick announced an external investigation, but four months later pre-empted that investigation by firing 20 people, and upholding almost 100 other complaints, in an all-staff meeting. ...
Why Uber's latest scandal shows the need for a whole new board image
Source : Guardian [Read Article] Thursday 8th of June 2017 12:37:02 PM
....If this incident was isolated, it would still be inexcusable. But complaints about misconduct at Uber have come so thick and fast that the company was obliged to order two independent inquiries. ...
Uber fires 20 staff after harassment investigation image
Source : BBC [Read Article] Tuesday 6th of June 2017 07:14:58 PM
....Uber has been under fire over its treatment of women staff since a former employee wrote a scathing blog post about her experience. It led to two investigations and the uncovering of 215 complaints about harassment and other allegations. ...
Security firm asks EU to investigate Microsoft image
Source : BBC [Read Article] Tuesday 6th of June 2017 01:43:21 PM
. Russian security software-maker Kaspersky has filed an anti-trust complaint against Microsoft with the European Commission. ...
The Crusader: Pledge is hopeful end to window saga image
Source : Daily Express [Read Article] Tuesday 6th of June 2017 10:50:00 AM
....Normally in situations like this, it explained, it asks the customer to outline all the problems and asks the company for a response within a fortnight. If that fails to work the customer completes a GMC complaints form which gets the free process rolling. ...
Suffered BA’s weekend from hell? Find out what compensation is on offer image
.... “The rules are clear: if they move you to a higher class, they cannot request an additional payment,” says Brehany. Under dispute legislation introduced last year, passengers who have been unable to resolve a complaint with an airline can get an independent decision which must be abided by. ...
BA chaos: why I’m flying the flag for the new arbitration scheme image
Source : Guardian [Read Article] Friday 2nd of June 2017 11:14:07 AM
.... Administered by the Centre for Effective Dispute Resolution (CEDR), it is free, although £25 becomes payable if a claim is dismissed. It is paper only, meaning a time-consuming visit to court is avoided and, generously, the airlines have agreed that a passenger whose complaint is dismissed is not precluded from going to court. ...
Fresh bid to oust Unite union boss Len McCluskey image
Source : BBC [Read Article] Friday 2nd of June 2017 04:59:05 AM
....A spokeswoman for Unite said its members would be deeply disappointed by the timing of the announcement. Mr Coyne's complaint is a challenge to one of Labour's most important power brokers days before the general election. ...
Worked to death image
Source : BBC [Read Article] Thursday 1st of June 2017 11:35:37 PM
....Makoto Iwahashi says that is not unusual, particularly for new starters in a company. He works for Posse, an organisation that runs a helpline for young workers, and says most of the calls are complaints about long working hours. ...
Emergency landing: how airlines can recover from a PR disaster image
Source : Guardian [Read Article] Tuesday 30th of May 2017 03:30:05 PM
.... Good crisis plans include command structures and a checklist of “key stakeholders” who the CEO calls directly, such as top corporate clients and travel agents. The biggest crisis Charles has managed? A single complaint about the food on a Virgin flight from Mumbai to London. ...
Virgin’s £241 penalty because we have to move home image
Source : Guardian [Read Article] Tuesday 30th of May 2017 06:00:00 AM
.... JW, Stockport. Virgin Media always does well in the annual Ofcom complaints data, scoring better than the likes of TalkTalk or BT. ...
BA - what are my rights?  image
Source : BBC [Read Article] Monday 29th of May 2017 02:03:20 PM
....Compensation could be more than £500, depending on the distance of the flight. But compensation is not automatic - customers have to write a complaint letter to the airline. ...
Five questions for BA  image
Source : BBC [Read Article] Sunday 28th of May 2017 10:59:40 AM
....". There had been complaints from passengers on Saturday that they had not been informed their flights were cancelled until after the airline had put out a media statement announcing the decision. ...
EE and Vodafone are UK’s worst mobile providers, says Which? image
Source : Guardian [Read Article] Saturday 27th of May 2017 06:01:20 AM
....In October last year, Vodafone paid out £4. 6m as a result of two investigations that found the company had mishandled complaints, and had failed to credit more than 10,000 pay-as-you-go customers who topped up their accounts. ...
US accuses Fiat Chrysler of using 'defeat devices' image
Source : BBC [Read Article] Tuesday 23rd of May 2017 07:28:10 PM
.... . The DoJ filed the complaint on behalf of the US Environmental Protection Agency (EPA). ...
LEASEHOLDER heavily penalised after honest payment slip    image
Source : Daily Express [Read Article] Monday 22nd of May 2017 07:54:00 PM
....Be aware demands for administration payments must by law be accompanied by a summary of rights and obligations, and the amounts charged reasonable. Unresolved complaints can be considered by the redress scheme run by the trade body the agent belongs to. ...

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