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....”. He said a social housing green paper would propose reforms to the overall quality of social homes, the rights of tenants and will address what can be done to ensure their complaints are taken seriously and dealt with properly. ... [Read full article on Guardian ]
Tuesday 19th of September 2017 11:01:30 PM
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.... It has made me more wary. Interestingly, when I rang to ask why they hadn’t got back to me, the leasing company said it was facing a backlog of complaints,” he said. ... [Read full article on Guardian ]
Tuesday 19th of September 2017 12:51:07 PM
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....14 million, the Consumer Council for Water (CCWater) said. The watchdog’s annual report shows that 12 of the 21 water companies in England and Wales reported a fall in the number of written complaints from customers over the last 12 months, with overall written complaints down by 11% to 95,274. ... [Read full article on Guardian ]
Wednesday 20th of September 2017 06:58:15 AM
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.... The company ceased operations in Austin, Texas last year after losing a referendum requiring background checks on its drivers, only to return. Earlier this year, it was banned in Italy after a court upheld a complaint by taxi unions. ... [Read full article on Guardian ]
Saturday 23rd of September 2017 11:05:29 PM
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.... It’s appalling that so many passengers are in the dark about their travel plans, but if you cancel now, and the Ryanair flight does go ahead, you will not receive any refunds or compensation. Twitter is littered with complaints from travellers devastated by the Ryanair cancellations under the #Ryanaircancellations. ... [Read full article on Guardian ]
Monday 18th of September 2017 12:35:49 PM
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.... Yet the changes could almost have been written to address Polman’s stinging criticisms. One of his complaints was about the UK’s shortened bid timetables. ... [Read full article on Guardian ]
Tuesday 19th of September 2017 02:52:10 PM
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....Talks have since broken down and GMB and Unite will ballot members over strike action concerning the employment terms of more than 1,000 civil engineers. The unions’ chief complaint is that the civil engineering contracts are “significantly below” the rates of workers on mechanical and engineering (M&E) deals. ... [Read full article on Guardian ]
Thursday 21st of September 2017 05:29:27 PM
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....The charge sheet against the company covers medical and background checks on drivers and reporting serious criminal offences, all of which are now likely to be argued out in court. Authorities have also been grappling with the growing headache of congestion, with thousands more private-hire vehicles on the capital’s roads, and also increasing complaints about “cross-border” drivers licensed in London plying for trade around the country. ... [Read full article on Guardian ]
Friday 22nd of September 2017 05:10:10 PM
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.... The low deposits on PCP deals are a big attraction to people with only small savings. Some analysts have calculated that the average payout on a complaint about payment protection insurance is enough to provide a deposit and several monthly payments on a new car under most PCP deals. ... [Read full article on Guardian ]
Tuesday 19th of September 2017 12:50:45 PM
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Latest Finance News related to Complaint

Why Uber’s fate could herald backlash against ‘digital disruptors’ image
Source : Guardian [Read Article] Saturday 23rd of September 2017 11:05:29 PM
.... The company ceased operations in Austin, Texas last year after losing a referendum requiring background checks on its drivers, only to return. Earlier this year, it was banned in Italy after a court upheld a complaint by taxi unions. ...
Uber's rivals ready to fill the gap but cab giant puts up a fight image
Source : Guardian [Read Article] Friday 22nd of September 2017 05:10:10 PM
....The charge sheet against the company covers medical and background checks on drivers and reporting serious criminal offences, all of which are now likely to be argued out in court. Authorities have also been grappling with the growing headache of congestion, with thousands more private-hire vehicles on the capital’s roads, and also increasing complaints about “cross-border” drivers licensed in London plying for trade around the country. ...
Hinkley Point C: fresh strike threat over pay dispute image
Source : Guardian [Read Article] Thursday 21st of September 2017 05:29:27 PM
....Talks have since broken down and GMB and Unite will ballot members over strike action concerning the employment terms of more than 1,000 civil engineers. The unions’ chief complaint is that the civil engineering contracts are “significantly below” the rates of workers on mechanical and engineering (M&E) deals. ...
Water company complaints top 2m as progress 'stalls' image
Source : Guardian [Read Article] Wednesday 20th of September 2017 06:58:15 AM
....14 million, the Consumer Council for Water (CCWater) said. The watchdog’s annual report shows that 12 of the 21 water companies in England and Wales reported a fall in the number of written complaints from customers over the last 12 months, with overall written complaints down by 11% to 95,274. ...
John Lewis helped itself to my money and I just can’t get it back image
Source : Guardian [Read Article] Wednesday 20th of September 2017 06:00:39 AM
....I queried this and was advised that someone from customer service would get back to me. They didn’t, so I made a complaint via the website. ...
Millennials spend three times more of income on housing than grandparents image
Source : Guardian [Read Article] Tuesday 19th of September 2017 11:01:30 PM
....”. He said a social housing green paper would propose reforms to the overall quality of social homes, the rights of tenants and will address what can be done to ensure their complaints are taken seriously and dealt with properly. ...
Car leasing: how one petrolhead has become 'more wary' image
Source : Guardian [Read Article] Tuesday 19th of September 2017 12:51:07 PM
.... It has made me more wary. Interestingly, when I rang to ask why they hadn’t got back to me, the leasing company said it was facing a backlog of complaints,” he said. ...
What you need to know about car loans image
Source : Guardian [Read Article] Tuesday 19th of September 2017 12:50:45 PM
.... The low deposits on PCP deals are a big attraction to people with only small savings. Some analysts have calculated that the average payout on a complaint about payment protection insurance is enough to provide a deposit and several monthly payments on a new car under most PCP deals. ...
Why is Ryanair cancelling flights and what can you do? image
Source : Guardian [Read Article] Monday 18th of September 2017 12:35:49 PM
.... It’s appalling that so many passengers are in the dark about their travel plans, but if you cancel now, and the Ryanair flight does go ahead, you will not receive any refunds or compensation. Twitter is littered with complaints from travellers devastated by the Ryanair cancellations under the #Ryanaircancellations. ...
Food brands 'cheat' eastern European shoppers with inferior products image
Source : Guardian [Read Article] Friday 15th of September 2017 04:00:47 PM
....”. Until now, Jourová said, the food industry had undermined the case against it by questioning the validity of member states’ complaints, and making light of the problem because of the lack of direct health implications. ...
Head of scandal-hit G4S detention centres is put on administrative leave image
Source : Guardian [Read Article] Friday 15th of September 2017 03:13:59 PM
....”. The shadow home secretary, Diane Abbott, told the Guardian: “It is clear from the endless list of complaints and scandals that the Home Office are aware of improper conduct among G4S staff. ...
Driver's legal victory is one in the ParkingEye for rogue private firms image
Source : Guardian [Read Article] Friday 15th of September 2017 01:55:25 PM
.... At that stage he decided to defend the case. Bowen’s case has received huge media attention as well as triggering hundreds of further complaints from motorists who claim they have been badly treated by ParkingEye and other private parking companies. ...
Google 'segregates' women into lower-paying jobs, stifling careers, lawsuit says image
....Google systematically pays women less than men doing similar work, according to a class action-lawsuit accusing the technology company of denying promotions and career opportunities to qualified women who are “segregated” into lower-paying jobs. The complaint, filed Thursday on behalf of all women employed by Google in California over the last four years, provided the most detailed formal accounts to date of gender discrimination and pay disparities at the company after months of criticisms and a growing chorus of women publicly speaking out. ...
‘It looks nice, but they shouldn’t use animal fat’: reactions to the plastic £10 note image
....”. The Bank of England decided to stick with its production process for plastic banknotes despite complaints from vegans and religious groups. ...
Sports Direct challenged by MPs over claims it underpays couriers image
Source : Guardian [Read Article] Thursday 14th of September 2017 01:32:43 PM
....Field said: “In the last parliament we heard egregious examples of companies using an essentially bogus classification of self-employment to shirk their responsibilities to those who work for them. “If this complaint stands up, it represents a new low in actually deliberately under-paying workers for the work they do. ...
Campaigner will donate first Jane Austen £10 note to women's shelter image
Source : Guardian [Read Article] Thursday 14th of September 2017 09:50:21 AM
....She pointed out that Austen was the bank’s choice not hers. The Bank of England has persevered with polymer notes despite complaints from religious and vegan groups over the animal fat tallow used in the production process. ...
You thought eBay is unfair to sellers? It’s got nothing on Etsy image
Source : Guardian [Read Article] Thursday 14th of September 2017 06:00:34 AM
....I have opened six Etsy shops since 2007 and it has closed all of them on two occasions. The first was when we were mistakenly linked to a seller in Portugal who’d had a complaint filed against them. ...
Betting firms could be fined over ads 'targeting vulnerable people' image
Source : Guardian [Read Article] Tuesday 12th of September 2017 11:01:48 PM
....Four betting firms could face fines over adverts disguised as news articles that “targeted vulnerable people” with claims about a gambler who cleared his debts and paid for his wife’s medical treatment by playing online casino games. The Advertising Standards Authority (ASA) upheld complaints against Ladbrokes, 888, SkyBet and Casumo over adverts placed by “affiliates”, which are agencies paid to directi gamblers to online casinos and bookmakers. ...
Murdochs' Sky takeover bid to be referred to competition watchdog image
Source : Guardian [Read Article] Tuesday 12th of September 2017 12:33:35 PM
....”. Ed Miliband, the former Labour leader, criticised Ofcom’s handling of the Sky deal as well as comments made by the regulator in a letter to Bradley that recent complaints about Fox News – including programmes covering its Seth Rich story – were not a breach of the broadcasting code because the shows in question were not news programmes. ...
College cleaners defeated outsourcing. They’ve shown it can be done | Aditya Chakrabortty image
.... Neither could Moreno Yusti, even though she had studied law back in Colombia. However serious the complaints lodged with their outsourcing employer, they’d go ignored. ...
DUP convinces May to raise Northern Ireland plane jobs with Trump image
Source : Guardian [Read Article] Tuesday 12th of September 2017 01:20:43 AM
....The wings for the C-Series planes are made at Bombardier’s plant in east Belfast. The US Department of Commerce is due to make a ruling on Boeing’s complaint this month and it could result in Bombardier having to pay punitive tariffs. ...
Trauma as travellers face a gender issue going through security image
Source : Guardian [Read Article] Monday 11th of September 2017 08:55:25 AM
....Liang’s claims highlight potential difficulties across the international transport network, as bureaucracy and individual security staff attempt to keep pace with gender rights. “We receive many complaints from people who have experienced harassment and discrimination because their presenting gender doesn’t correspond with their passport details,” says Zhan Chiam, gender identity and expression programme officer at ILGA, a federation of international organisations that campaign on LGBT rights. ...
Is this a new record for GWR’s no pay for a delay? image
Source : Guardian [Read Article] Monday 11th of September 2017 06:00:00 AM
. TM’s complaint about GWR’s delay in paying compensation is nothing compared with my own. ...
American Apparel founder Dov Charney: ‘Sleeping with people you work with is unavoidable’ image
.... Of the five suits filed in 2011, for example, three were cleared by a judge and two went to arbitration. “There had been stories about Dov for years and years, but they had been very hard to pin down because every time an employee made a complaint against him it went to arbitration,” Allan Mayer, former co-chairman of American Apparel’s board, tells me. ...
Global shockwaves from electric cars will be here sooner rather than later image
Source : Guardian [Read Article] Sunday 10th of September 2017 06:00:29 AM
....The result, though, is an embarrassment for the Investor Forum, the lobbying group of big shareholders that secured the pledge from Sports Direct to hold a governance review and then saw it broken. The bizarre detail of the tale is that the forum didn’t shout complaints when Sports Direct effectively closed down communication in January. ...
The Observer view on controlling the power of digital titans | Observer editorial image
.... It has played hardball with the EU over its claims that it owes billions of unpaid tax. It possesses an enormous amount of knowledge about our data, with only thin and weak processes of accountability, along with systems to address grievances and complaint. ...
Don't dig deep for a pre-paid funeral plan image
Source : Guardian [Read Article] Saturday 9th of September 2017 06:00:00 AM
.... However, this is an “opt-in” scheme which has no substantive legal powers over providers. Of 70 complaints against providers it received last year, only five moved to the dispute resolution stage. ...
Bell Pottinger could go under within days, sources claim image
Source : Guardian [Read Article] Thursday 7th of September 2017 06:47:15 PM
....”. The Public Relations and Communications Association, the industry’s trade association, this week banned the firm from membership for at least five years after investigating a complaint from South Africa’s main opposition party that the PR firm sought to stir up anger about “white monopoly capital” and the “economic apartheid” in South Africa. ...
Transition deal keeping UK in EEA is worst of all worlds, says David Davis image
Source : Guardian [Read Article] Thursday 7th of September 2017 06:31:43 PM
....Although Davis ruled out membership of Efta, he said seeking “a transition based on maintaining the important components of what we currently have is the best way to do it”. The subsequent debate on the withdrawal bill, one of the key pieces of Brexit legislation, saw complaints from a series of Conservative MPs about both the timetable to scrutinise the measure, and the sweeping powers it grants ministers. ...
I tried to phone Amazon but the premium rate left me feeling robbed image
Source : Guardian [Read Article] Thursday 7th of September 2017 05:59:52 AM
.... It’s legal if a link is provided to the official customer services number of the firm in question and the call costs are listed upfront. The premium rate regulator, the Phone-paid Services Authority, is investigating complaints about the number you dialled. ...
The City's timidity has let Sports Direct's Keith Hellawell survive | Nils Pratley image
.... If Bond was deemed too weak to stand up to Glencore’s chief executive, Ivan Glasenberg, how on earth does Hellawell qualify as a credible counterweight to Sport Direct’s Mike Ashley?. The complaints against Hellawell are well known and extend far beyond the failure to honour a promise to commission an independent review of working practices. ...
The debt trap: how the student loan industry betrays young Americans image
Source : Guardian [Read Article] Wednesday 6th of September 2017 10:00:28 AM
.... The company flourished as student loan debt exploded under the Obama administration, and its stock rose sharply after the election of Donald Trump. But Navient also has more complaints per borrower than any other servicer, according to a Fusion analysis of data. ...
Help-to-buy scheme aids some buyers, but boosts builders even more | Nils Pratley image
....If Keith Hellawell, chairman of Sports Direct, was serious about the commitment he gave a year ago to earn the respect of outside shareholders, there was one easy course of action open to him: he could have met a few rebels. It is amazing, therefore, that one complaint from Hermes echoes last year’s grumble. ...
Bell Pottinger expelled from PR trade body after South Africa racism row image
Source : Guardian [Read Article] Monday 4th of September 2017 05:59:00 PM
....The Public Relations and Communications Association said Bell Pottinger was unethical and unprofessional, had brought the industry into disrepute and has banned the firm from its membership for at least five years. The punishment, unprecedented for a firm of Bell Pottinger’s size, was handed down after the PRCA investigated a complaint from South Africa’s main opposition party that the PR firm sought to stir up anger about “white monopoly capital” and the “economic apartheid” in South Africa. ...
HSBC heads off complaints over small business account closures image
Source : Guardian [Read Article] Sunday 3rd of September 2017 06:47:51 PM
. HSBC has rushed to head off complaints from small businesses that found the bank had frozen or closed down their accounts as part of a crackdown on financial crime. ...
How to avoid a disaster on your home improvements image
Source : Daily Express [Read Article] Sunday 3rd of September 2017 03:31:00 PM
Rupert Murdoch's proposed Sky takeover reaches endgame image
Source : Guardian [Read Article] Sunday 3rd of September 2017 01:29:22 PM
....Nonetheless, the Murdochs appear to be increasingly concerned about the takeover, judging by the firm wording of their statements and the decision to pull Fox News from the UK. One of their main complaints has been how long the process is taking and it must be said there are no winners apart from the government in dragging this out. ...
Justice for garage door and dodgy used motor victims image
Source : Daily Express [Read Article] Friday 1st of September 2017 09:33:00 PM
....They had run Essati (parent company Vecelli) before it folded with Graham then setting up Roman Garage Doors in Essex and Paul selling linked warranties. The Kellys faced complaints about shoddy workmanship and have been accused of folding firms before opening new ones under different names as pressure mounted to honour refunds or repairs. ...
Profit margins at big six energy firms hit highest level on record image
Source : Guardian [Read Article] Thursday 31st of August 2017 05:21:31 PM
....Centrica provoked uproar this month when it raised prices for 3 million customers, which the chief executive of its consumer business, Mark Hodges, blamed on “an underlying increase in policy and transmission costs”. The Ofgem data throws doubt on the persistent complaints by the energy companies about shouldering a worsening burden of environmental costs. ...
Annuities still rate highly despite many taking advantage of their new pension freedoms image
....From April 2015, pension freedom reforms liberated savers from the obligation to buy an annuity. This followed long-standing complaints about poor value annuity rates, which plunged after the financial crisis. ...
Arnold Schwarzenegger joins call to act over mis-sold PPI before deadline image
Source : Daily Express [Read Article] Wednesday 30th of August 2017 09:55:00 AM
....The claims cut-off is exactly two years away and the FCA is using Terminator action hero Arnold Schwarzenegger to drive the message home. Its new TV and online advertising campaign uses an animatronic model of Arnie's head urging people to check if they had PPI and decide whether to make a complaint. ...
Ticket resellers' sneaky tactics leave Australians fed up, Choice says image
Source : Guardian [Read Article] Tuesday 29th of August 2017 10:21:06 PM
....Choice says its study of the ticket resale industry has found fans are fed up with unfair sales tactics that deliberately confuse, overcharge and hit them with extra fees. Viagogo, TicketmasterResale, Seatwave and Stubhub drew the most complaints from Australians for sneaking in additional, unavoidable fees throughout the checkout process, Choice said. ...
Hasta la vista, PPI! Schwarzenegger fronts FCA's £42m campaign image
Source : Guardian [Read Article] Tuesday 29th of August 2017 04:25:34 PM
. The UK’s financial watchdog is to launch a £42m campaign featuring a model of the Terminator star, Arnold Schwarzenegger, to raise awareness of the deadline for making complaints about payment protection insurance. ...
Uber pulls U-turn on controversial tracking of users after trip has ended image
....Sullivan said Uber was committed to privacy but had previously suffered “a lack of expertise” in the area. The change comes two weeks after Uber settled a US Federal Trade Commission complaint that the company failed to protect the personal information of drivers and passengers, and was deceptive about its efforts to prevent snooping by its employees. ...
Employers failed to pay $17bn in super since 2009, tax office says image
Source : Guardian [Read Article] Tuesday 29th of August 2017 08:58:17 AM
....“The ATO is to be commended for finally releasing this data, knowing full well questions would be asked as to why so much money is not being paid without detection,” Linden said on Tuesday. “With a compliance regime that is highly dependent on employee complaints and employer self-reporting, it is no surprise billions in unpaid super is going unchecked”. ...
Need help to claim after a flight delay?  As firms cash in, beware the small print image
.... Director Naomi Ryan told the Observer that the company had provided many customers with an “effective and successful service” and its charges hadbeen met “without question”, although she would not specify how many claims it had won. She declined to comment on individual complaints, but all the complainants contacted by us have now been told that they do not owe anything because FDCT accepts they never received a confirmation notice of their contract as required by the Consumer Contracts Regulations. ...
A single issue with Halifax: please accept both my names image
Source : Guardian [Read Article] Monday 28th of August 2017 06:00:26 AM
.... IA (née IE!), London. We thought your complaint was pretty depressing and couldn’t understand why Halifax was so inflexible. ...
Uber chooses Expedia boss Dara Khosrowshahi as new CEO image
Source : Guardian [Read Article] Sunday 27th of August 2017 07:08:36 PM
....The venture capitalist David Bonderman resigned from Uber’s board of directors in June after making a sexist comment at the all-staff meeting where the Holder report’s recommendations were presented. At least 20 employees were fired over incidents of harassment, retaliation, discrimination and bullying, dozens more were disciplined and a number of complaints remain under investigation by Holder’s law firm, Perkins Coie. ...
RBS mistreated clients, leaked FCA report reveals image
Source : Guardian [Read Article] Friday 25th of August 2017 08:27:01 PM
....” The FCA would publish a full account of the issues contained in the report once the investigation was complete, he said. An RBS spokesman said it had already acknowledged that “in some areas, in the aftermath of the financial crisis, we could have done better for some customers in GRG … the bank accepts it did not always communicate as well or as clearly as it should have done and also did not always handle customer complaints well. ...
Janet Yellen rebukes Trump over plan to lift financial regulations image
Source : Guardian [Read Article] Friday 25th of August 2017 04:00:14 PM
....”. The president, who has vowed to “do a big number” on the Dodd-Frank law at the centre of banker complaints, is backing calls from executives on Wall Street and Republicans in Congress for looser financial regulations to spur growth. ...
How to reclaim mis-sold PPI for free image
Source : Guardian [Read Article] Friday 25th of August 2017 10:21:29 AM
.... Print it off, fill it in, and send it off. If your complaint is upheld, then the company that sold you the policy should do its best to put you back in the position you would have been in if you had never taken PPI. ...
Bell Pottinger faces sanction over claims it stirred racial tension in South Africa image
....A Public Relations and Communications Association (PRCA) hearing last week heard allegations that Bell Pottinger sought to stir up anger about “white monopoly capital” and the “economic apartheid” in South Africa to draw attention away from the wealthy and controversial Gupta family, who have been accused of benefiting financially from their close links to the South African president, Jacob Zuma. Democratic Alliance, the South African opposition party which lodged a formal complaint with the PRCA about Bell Pottinger, issued a statement on Thursday saying it had received confirmation that the complaint had been upheld. ...
Sexual harassment and the sharing economy: the dark side of working for strangers image
....While highly paid tech workers have complained about dysfunctional HR operations, gig economy drivers lament the fact they can struggle to even get a human on the phone when they are facing dangerous situations on the job. Often, drivers receive automated replies to their complaints. ...
Thousands still unable to claim free childcare after HMRC site problems image
Source : Guardian [Read Article] Tuesday 22nd of August 2017 11:01:34 PM
....Thompson said the number of people experiencing significant difficulties was low, around 1% of all applicants, and said the system was on course to meet the Department for Education’s estimates for free childcare take-up by the end of August. The letter also states that 5% of applicants have encountered a “technical difficulties” while using the service, and that HMRC has received 1,507 complaints about the service, more than 90% of which were to do with technical issues. ...
I have evidence of fraud but Santander won’t act image
Source : Guardian [Read Article] Tuesday 22nd of August 2017 06:00:14 AM
....Santander, however, refused to even make a cursory examination of the account as I am not a customer. It told me I needed to raise a complaint through my own bank, HSBC, but it could not as no money had been transferred. ...
I lost £1,165 to eBay fraudster when selling my electric guitar image
Source : Guardian [Read Article] Sunday 20th of August 2017 05:59:35 AM
.... Can you help, or at least warn others? JR, Manchester. This is a massive problem and we have received several other similar complaints in recent months. ...
Energy customers overpaying to the tune of £102m image
Source : Guardian [Read Article] Saturday 19th of August 2017 06:00:06 AM
....”. Lawrence Slade, chief executive of Energy UK, which represents suppliers, said complaints fell by 2m last year. ...
TalkTalk scam victims move closer to class-action lawsuit image
Source : Guardian [Read Article] Saturday 19th of August 2017 06:00:06 AM
....Last week the Information Commissioner’s Office (ICO) announced it was fining TalkTalk £100,000 for failing to look after its customers’ data. The ICO said TalkTalk had breached data protection laws by allowing unjustifiably wide-ranging access to its systems by external companies, including Wipro, an Indian IT services firm it employed to deal with complaints and coverage problems. ...
From airline cancellations to that ropey hotel, what to do about botched holidays image
.... In other words the summer holidays, when many of us jet off for a break from the demands of work and discover the sunny retreat is more stressful than the office. Abta, the travel agents’ association, received nearly 13,000 complaints about botched holidays over 12 months last year. ...
Bad break? KitKat maker accused of copying Atari Breakout game in ad image
Source : Guardian [Read Article] Friday 18th of August 2017 12:38:53 PM
....Nestlé has been accused of copying Atari’s classic 1970s video game Breakout for a KitKat marketing campaign. In a complaint filed on Thursday in a federal court in San Francisco, Atari said Nestlé knowingly exploited the Breakout name, look and feel through social media and a video, hoping to leverage “the special place it holds among nostalgic baby boomers, Generation X, and even today’s millennial and post-millennial gamers”. ...
Amazon stock market value falls by $5bn after critical Trump tweet image
Source : Guardian [Read Article] Wednesday 16th of August 2017 04:15:14 PM
....The state claims that Amazon owes the state $12. 5m in taxes, penalties and interest from first quarter of last year alone, according to the complaint obtained by the Associated Press. ...
Family reunion is ruined as easyJet struggles to return my passport image
Source : Guardian [Read Article] Wednesday 16th of August 2017 06:00:31 AM
.... I arrived in Venice at 11pm that night, with one-and-a-half days of the trip left. I sent a letter of complaint to easyJet but two and a half months on, I’ve had no response. ...
EasyJet could swoop for parts of Air Berlin as it goes into administration image
.... Ryanair, which has bid for Alitalia, is not believed to be seeking any part of Air Berlin. The Irish airline lodged a competition complaint on Tuesday with German authorities and the European commission over what it claimed was “the obvious conspiracy” between the German government, Lufthansa and Air Berlin to carve up Air Berlin’s assets, excluding competitors and ignoring EU competition and state aid rules. ...
Fitness First is last when it comes to cancelling gym membership image
Source : Guardian [Read Article] Tuesday 15th of August 2017 06:00:07 AM
....It sounds like you took a gamble that did not pay off but you are, indeed, protected by the 14-day cooling-off period, which allows you to change your mind without financial penalty. Our postbag remains depressingly stuffed full of complaints about readers’ difficulties trying – and failing – to cancel gym membership. ...
I’ve reached the end of the line with GWR refund image
Source : Guardian [Read Article] Monday 14th of August 2017 06:00:35 AM
.... Do I have any rights? TM, Balham, London. Another tale of woe from our bulging postbag about GWR, which is clearly still struggling to clear the backlog of compensation claims and complaints that we have highlighted on this page on numerous occasions. ...
Bumped off an easyJet flight – even though I had checked in on time image
Source : Guardian [Read Article] Saturday 12th of August 2017 06:00:37 AM
....Willing’s ordeal came just days after reports that the airline removed an unaccompanied child from an overbooked flight and left him alone at the departure gate – on precisely the same Gatwick-Toulouse route. It also comes amid a rising number of complaints about overbooking, luggage and failure to pay compensation concerning easyJet that are turning up in Money’s Consumer Champions postbag. ...
How I took on a car hire company – and won image
Source : Guardian [Read Article] Saturday 12th of August 2017 06:00:37 AM
. Goldcar, of all the car rental companies, features most in readers’ complaints to Money’s Consumer Champions. ...
EasyJet 'sent passenger on futile tour of Morocco to recover bag' image
Source : Guardian [Read Article] Saturday 12th of August 2017 06:00:37 AM
.... World Tracer, the independent body used by the industry for baggage tracking, shows easyJet to have one of the lowest rates in the industry for instances of delayed bags. “A member of our customer team has tried to contact Ms Taylor to resolve her complaint but without success at this point. ...
Trump's North Korea rhetoric spikes US 'fear index' to top level since election image
....Joshua Mahony, a market analyst at IG, said: “For a week that has been largely devoid of major economic releases, Donald Trump’s confrontational stance with North Korea has raised volatility across the board, pushing the Vix from a rock-bottom reading on Tuesday, to the highest level in almost a year. “This has been a week of two halves, with complaints over a lack of volatility giving way to complaints over unpredictable volatility,” he added. ...
Barcelona adds Segway ban to curbs on tourism image
Source : Guardian [Read Article] Friday 11th of August 2017 10:27:01 AM
.... In people per sq km, that’s like 30 million visitors descending on, say, Colwyn Bay or Winchester. In a survey by a local newspaper last year, tourists’ main complaint about Barcelona was that there were too many tourists. ...
Battle for power at Uber as investor sues ex-CEO Travis Kalanick alleging fraud image
....Travis Kalanick is being sued by one of Uber’s largest investors, Benchmark Capital, which accuses the former chief executive of engaging in fraud in order to “increase his power over Uber for his own selfish ends”. The Benchmark complaint exposes an ugly battle for power at the top of the nearly $70bn startup, which has been buffeted from crisis to crisis all year and is still searching for a replacement for Kalanick. ...
TalkTalk fined £100,000 for not protecting customers' personal data image
Source : Guardian [Read Article] Thursday 10th of August 2017 05:27:22 PM
....An ICO investigation found the company breached data protection laws after staff from an IT firm working with TalkTalk were able to access large amounts of customer data through an online company portal. According to the investigation, “rogue” staff at Indian firm Wipro, who resolved high-level complaints and network problems on TalkTalk’s behalf, used the portal to gain unauthorised access to customer data – including names, addresses and phone numbers. ...
Bank of England to keep animal fat in banknotes despite complaints image
Source : Guardian [Read Article] Thursday 10th of August 2017 10:11:31 AM
. The Bank of England has decided to stick to plastic banknotes despite complaints from vegans and religious groups that they contain tallow, an animal byproduct. ...
The strange case of Fox News, Trump and the death of young Democrat Seth Rich image
.... Here he stands, charged with egging on Fox News to publish a fabricated story in order to draw public attention away from his own travails over Russia. Douglas Wigdor, the New York-based lawyer behind the bombshell lawsuit from which this week’s revelations come, points to key evidence contained in the complaint involving Ed Butowsky, a Fox News contributor and wealthy Texan Republican donor. ...
Only governments can stem the tide of tourism sweeping the globe | Elizabeth Becker image
.... With record crowds and mounds of litter, the once romantic Ipanema beach in Rio de Janiero now features drunk tourists infuriating the locals. Cities across North America, from New Orleans to Vancouver, have issued regulations on Airbnb rentals after citizen complaints that their neighbourhoods were being overwhelmed by unruly tourists and rising rents. ...
Student loans: graduates still face cash grabs of £300 a month image
Source : Guardian [Read Article] Saturday 5th of August 2017 06:00:04 AM
....Graduates who have paid off their student loans say they are continuing to have as much as £300 a month taken from their pay packets by the Student Loans Company, with some talking of two-year battles to obtain refunds. These are among the latest complaints from graduates who allege shocking treatment at the hands of the government-backed SLC – treatment, they argue, no other UK financial institution would be allowed to get away with. ...
Student debt: What is going on with the Student Loans Company? image
Source : Guardian [Read Article] Saturday 5th of August 2017 06:00:04 AM
.... Failure to do so counts as non-compliance and the SLC will apply a penalty charge until the student provides the information. The most common complaint is that it is a “bureaucratic nightmare”. ...
Nissan attacked for one of 'nastiest anti-union campaigns' in modern US history image
....”. Late Friday, the National Labor Relations Board (NLRB), the independent US government agency responsible for enforcing US labor law, filed the latest in a series of complaints against Nissan. ...

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