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.... Other destinations affected include Bulgaria, Cyprus, Turkey and the Dominican Republic. An Abta spokeswoman said claims management companies were using aggressive tactics to persuade travellers to make fake demands for payouts and were “coaching people on what to say”. ... [Read full article on Guardian ]
Friday 12th of May 2017 03:48:18 PM
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Latest Finance News related to Claims Management

Fresh warning to holidaymakers about bogus food complaints image
Source : Guardian [Read Article] Friday 12th of May 2017 03:48:18 PM
.... Other destinations affected include Bulgaria, Cyprus, Turkey and the Dominican Republic. An Abta spokeswoman said claims management companies were using aggressive tactics to persuade travellers to make fake demands for payouts and were “coaching people on what to say”. ...
Just one in five complaints about potential mis-sold PPI  made so far image
Source : Guardian [Read Article] Thursday 2nd of March 2017 05:36:47 PM
.... More than 12m customers received payouts between April 2011 and November 2015, according to the National Audit Office. The new PPI policy figures emerged from a freedom of information request made by Mark Davies, an adviser to a claims management company, We Fight Any Claim. ...
PPI claims deadline is announced image
Source : BBC [Read Article] Thursday 2nd of March 2017 07:21:58 AM
Whiplash plans to 'cut car insurance premiums by £40' image
Source : BBC [Read Article] Thursday 17th of November 2016 12:02:37 AM
....In 2015 alone, motor fraud accounted for 60% of all claims fraud detected by Aviva, Mr Morris said. Aviva said the measures might also help to discourage nuisance calls and texts from claims management companies. ...
Five minute guide to putting paid to the pension scammers image
Source : Daily Express [Read Article] Sunday 6th of November 2016 12:01:00 AM
....WRONG CALL . One in five of us receives a cold call every single day, insurer Axa says, mostly from claims management companies encouraging a claim for mis-sold payment protection insurance or for a whiplash injury. ...
PPI complaints continue to flood in at Ombudsman image
Source : BBC [Read Article] Thursday 3rd of November 2016 12:05:13 AM
.... . The main City regulator, the Financial Conduct Authority (FCA), has proposed June 2019 as a cut-off point for any new complaints to be lodged with banks, but the claims continue to pour in, both from individuals and claims management companies. ...
Archbishop's prayers answered as payday loan firms brought to book image
Source : Guardian [Read Article] Tuesday 20th of September 2016 07:08:59 PM
.... “The worst excesses of the payday loan industry have gone”, she said, “but checks on a borrower’s ability to repay are in some cases still inadequate as recent Citizens Advice research shows. ” Her blog site, Debt Camel, helps victims of payday lending obtain refunds, without having to go through a claims management firm. ...
Nuisance calls: Which? says company bosses should be liable image
Source : BBC [Read Article] Sunday 28th of August 2016 12:31:25 AM
.... . Last year, one claims management company in south Wales made 40 million nuisance calls about PPI claims, and had its licence suspended. ...
PPI claims - all you need to know about the mis-selling scandal image
Source : Guardian [Read Article] Tuesday 2nd of August 2016 12:32:07 PM
.... This is because they have already been contacted by their banks and, if they are covered by existing rules, will already have the clock ticking on a three-year time limit for claims. Given the cold-calling from claims management companies (CMCs) it might seem improbable that anyone who was mis-sold a policy has not already made a claim. ...
Pension plan complaints jump 25 per cent as customers baffled by deals image
Source : Daily Express [Read Article] Thursday 26th of May 2016 03:09:00 PM
....Alex Neill, director of policy and campaigns, said: “The huge number of PPI complaints still going to the ombudsman is yet more evidence that the systems the regulator and banks have put in place have not worked. "Too many people have been driven to use claims management companies (CMC’s) that are taking a large proportion of the compensation they are owed. ...
Payday loan complaints to financial ombudsman nearly triple in a year image
Source : Guardian [Read Article] Thursday 26th of May 2016 06:01:03 AM
.... Banks have begun setting aside large sums for potential compensation relating to the accounts, which can charge customers up to £204 a year and offer benefits such as travel insurance and card protection. Meanwhile, some claims management firms have switched their attention from PPI to encouraging people to claim compensation for alleged packaged account mis-selling. ...
PPI scandal: 'serious risks' of more mis-selling in financial services market image
....Related: Consumer watchdog warns against 2018 deadline for PPI claims. The public accounts committee (PAC) also said it was a “failure of the system of regulation and redress” that claims management firms have made up to £5bn from PPI (payment protection insurance) payouts – the equivalent of £1 in every £4 recuperated. ...
Consumer watchdog warns against 2018 deadline for PPI claims image
Source : Guardian [Read Article] Tuesday 12th of April 2016 11:01:39 PM
....The consumer body said that before the FCA goes ahead with any proposals for a time limit, it should bring in a simpler process for making a claim, with banks required to accept complaints electronically. It should also tighten up the regulation of claims management companies, making directors personally accountable if firms break the rules relating to nuisance calls. ...
Shared parental leave is suffering teething problems image
Source : Guardian [Read Article] Monday 4th of April 2016 11:01:19 PM
....Clearly the PFCA has an axe to grind. It represents claims management companies and is lobbying against the Financial Conduct Authority’s proposed 2018 deadline for customers who want to complain. ...
Car insurance and the little-known world of credit hire companies image
Source : Guardian [Read Article] Monday 28th of March 2016 07:00:20 AM
....A two-year investigation by the Competition and Markets Authority (CMA) in 2014 concluded that the hiring of courtesy cars via CHCs costs consumers an extra £84m in increased premiums and distorts the market. The investigation began with plans to regulate how insurers set about putting drivers back on the road after accidents, addressing the role of expensive middlemen such as brokers and claims management companies and tackling the soaring costs of credit hire. ...
Motorists face being driven off the road with rising costs image
Source : Daily Express [Read Article] Wednesday 16th of March 2016 07:59:00 AM
....Phony personal injury claims for whiplash are also to blame for premium hikes, Crowder says. “It is time the Government brought in legislation to clamp down on the claims management industry. ...
Source : Reuters [Read Article] Thursday 3rd of March 2016 07:46:11 AM
....The NAO said banks have paid over 22 billion pounds ($31 billion) in compensation for mis-sold payment protection insurance or PPI. Up to five billion pounds has gone to claims management companies (CMCs) who act on behalf of people and in return for a slice of the compensation, a sum lawmakers said could have gone directly to claimants if the government and regulators had acted faster. ...
Regulator issues record £350,000 fine over PPI mis-selling calls image
Source : Guardian [Read Article] Monday 29th of February 2016 01:31:04 PM
.... But the ICO investigation found Prodial had no such consent. Evidence from the ICO’s investigation showed the information from these calls was used to sell people’s personal details on to claims management companies. ...
Pensions overhaul could trigger raft of mis-selling claims, warns watchdog image
Source : Guardian [Read Article] Wednesday 24th of February 2016 12:01:23 AM
....The NAO also found the FCA “lacks good evidence” on whether its actions were reducing overall levels of mis-selling. Customers wrongly sold PPI can put in a submission for compensation directly for free but many used claims management companies instead. ...
Banks face up to old and new complaints image
Source : BBC [Read Article] Tuesday 23rd of February 2016 12:43:26 PM
....". A group representing claims management companies said many people had to go through the process of complaining to the ombudsman, which deals with disputes that cannot be agreed between consumers and financial services businesses. ...
PPI compensation is still the biggest cause for complaints against banks image
Source : Telegraph [Read Article] Tuesday 23rd of February 2016 05:00:46 AM
.... . Recent Freedom of Information data showed that despite a wave of complaints about packaged bank accounts, the majority of cases brought through claims management firms were thrown out last year. ...
Savers pay hundreds for bank account mis-selling claims rejected by ombudsman image
Source : Telegraph [Read Article] Saturday 20th of February 2016 07:30:14 AM
. Thousands of savers are paying claims management firms hundreds of pounds for bank account mis-selling claims which are being rejected by the ombudsman because they are "too generic". ...
Why angel investors shouldn’t be lone wolves image
Source : Telegraph [Read Article] Monday 15th of February 2016 06:52:17 PM
.... . But the event has been marred by the failure of Rebus, a claims management business that raised more than £800,000 on the site last year, alongside a couple of other negative stories about the company’s practices. ...
PPI claims firms face crackdown on fees image
Source : Telegraph [Read Article] Monday 15th of February 2016 06:36:16 PM
.... . The Ministry of Justice wants to cap fees on claims management firms at 25pc of the overall award, and ban all upfront fees or deals where companies get paid to pass on victims of mis-selling to another company. ...
Ministry of Justice's clamp down on pesky PPi calls not enough says Geoff Ho image
Source : Daily Express [Read Article] Sunday 14th of February 2016 11:37:00 AM
. For many people, claims management companies and their deeply irritating payment protection insurance (PPI) compensation telephone calls are a blight on life. ...
The Crusader: What to do about nuisance claims management calls after a car crash image
Source : Daily Express [Read Article] Tuesday 9th of February 2016 09:57:00 PM
....These are used by insurers to validate drivers’ details but claims firms mine them for information. The Government is currently reviewing claims management regulation and industry body the Association of British Insurers is calling for a clampdown. ...
Extra £4billion for victims of PPI sends industry bill through the roof image
Source : Daily Express [Read Article] Sunday 31st of January 2016 12:01:00 AM
....The City watchdog also said it will embark upon an awareness campaign to make sure people that are eligible for compensation file claims ahead of the deadline. Critics of PPI claims management firms say they charge extremely high fees for doing work any individual could do easily themselves. ...
Car insurance up £100 in a year image
Source : Telegraph [Read Article] Thursday 21st of January 2016 08:15:06 AM
.... . Insurance executives said fraudulent claims were on the rise thanks to unscrupulous claims management firms, lawyers and doctors discovering loopholes in new laws that were designed to end the scandal. ...
Aviva puts brakes on party bus whiplash claim image
Source : Guardian [Read Article] Thursday 7th of January 2016 08:10:17 PM
....com, said some of those making false claims view it as “a victimless crime, that only affects the insurance company”, but all motorists were paying for it. “A large part of the problem is due to some rogue claims management companies who cold call drivers following an accident to encourage them to make inflated injury claims under the promise of receiving a large pay out,” he said. ...
Insolvency calls for Key Financial: PPI firm in administration as claims dry up image
Source : Daily Express [Read Article] Sunday 20th of December 2015 12:01:00 AM
.... . It is understood that Deloitte was appointed in response to the claims management company, the UK’s second biggest by revenues, seeing a significant decline in its number of clients. ...
Insolvency calls for Key Financial: PPI firm in administration as claims dry up image
Source : Daily Express [Read Article] Sunday 20th of December 2015 12:01:00 AM
.... . It is understood that Deloitte was appointed in response to the claims management company, the UK’s second biggest by revenues, seeing a significant decline in its number of clients. ...
Firm fined £850,000 for bombarding UK households with nuisance phone calls image
Source : Guardian [Read Article] Wednesday 2nd of December 2015 06:08:07 PM
.... I am pleased the regulator has imposed such a substantial fine for such blatant and shocking behaviour. “This follows other large fines and the removal of over a thousand licences from claims management companies since 2010. ...
Slater & Gordon loses half its stock value over proposed cuts to whiplash claims image
....In the eight years to 2013 the number of road accidents in the UK fell by nearly one-third, but soft tissue injury claims rose by more than 60%. More than nine out of 10 whiplash claims are submitted by claims management firms. ...
Banks to fund £42m PPI complaint ad campaign image
Source : Telegraph [Read Article] Thursday 26th of November 2015 01:02:43 PM
.... . Regulators want mis-selling victims to complain directly to their bank or other lender, rather than to use claims management companies (CMCs). ...
Source : Reuters [Read Article] Thursday 26th of November 2015 09:20:38 AM
...."Consumers who are unhappy about PPI should continue to complain to the firms concerned and to the Financial Ombudsman Service if they are not satisfied with the response," the FCA said in a statement. Making a complaint is free and most people should not need to use a claims management company to help them, it added. ...
Autumn Statement 2015: End of the road for dodgy whiplash claims image
Source : Telegraph [Read Article] Wednesday 25th of November 2015 06:28:38 PM
.... . The insurance industry believes this is because the very active claims management sector in the UK encourages drives to make false claims after any minor accident, for an injury that is very hard to disprove. ...
PPI claims firm fined after sending 1.3 MILLION spam texts to mobile numbers it bought image
....It means the total number of fines issued over the last four months around nuisance marketing will be at £1million. There are currently another five claims management companies being audited to check they are complying with direct marketing guidelines. ...
Justice unit rakes in £900,000 from rogue claims management companies in just 90 days image
.... . Fines of nearly £900,000 have been slapped on rogue claims management firms according to new data from the industry watchdog, the Claims Management Regulator, since it started covering the three months to October. ...
Spire Healthcare shares fall 13pc as hospital group hurt by NHS cuts image
Source : Telegraph [Read Article] Thursday 12th of November 2015 03:21:53 PM
.... . Spire's private medical insurance business (PMI), which generates about half of group sales, is also suffering as larger insurers are gaining market share from their smaller rivals and enforcing stricter claims management controls. ...
Autumn Statement 2015 at a glance: Everything you need to know image
Source : Daily Express [Read Article] Monday 2nd of November 2015 03:30:00 PM
....John O’Roarke, managing director at LV General Insurance said: “We look forward to receiving further details on today’s announcement.  "Insurance is there to help people who have genuinely been injured but it continues to be influenced by various factors with claims management companies  having a significant effect on the volume of personal injury claims. ...
Buffett's Berkshire takes on Charles Taylor insurance books image
Source : Telegraph [Read Article] Monday 19th of October 2015 11:33:10 AM
.... . Most of its business comes from claims management, accounting and other services for insurance companies. ...
The Claim Guys: PPI compensation specialists forced to go elsewhere image
Source : Daily Express [Read Article] Sunday 4th of October 2015 05:19:00 PM
.... . Critics of claims management companies (CMC) say they charge extremely high fees for doing work any individual could do themselves. ...
Whiplash epidemic returns to be pain in motoring insurers’ necks image
Source : Guardian [Read Article] Saturday 3rd of October 2015 05:59:00 AM
.... And it adds about £90 on average to each motor policy. “On top of that, there’s the nuisance calls, emails and texts from claims management firms,” he adds. ...
The PPI claims deadline – all you need to know image
Source : Guardian [Read Article] Friday 2nd of October 2015 05:13:13 PM
.... And the proposed deadline would also apply to these complaints. Probably not in the short term – an FCA advertising campaign urging people to get their complaint in as soon as possible is bound to be exploited by claims management firms. ...
Brace yourself for 'bombardment' of PPI nuisance calls image
Source : Telegraph [Read Article] Friday 2nd of October 2015 04:08:55 PM
.... . Any ban is expected to send claims management firms into panic mode as they attempt to process as many deals as possible before the deadline. ...
PPI claim deadline proposed by watchdog image
Source : BBC [Read Article] Friday 2nd of October 2015 07:40:45 AM
....Banks such as Lloyds have long argued privately that there should be a cut-off point. They are convinced that many of the claims are bogus and are driven by claims management firms rather than by irritated customers. ...
PPI claims could face 2018 deadline under FCA plans image
Source : Guardian [Read Article] Friday 2nd of October 2015 07:16:34 AM
....To encourage customers to bring forward any remaining claims, the FCA intends to run an advertising campaign. That proposal immediately triggered a backlash from claims management companies (CMCs), which take a fee for pursuing cases. ...
Time to dig deep? Big miners face a big problem image
Source : Guardian [Read Article] Thursday 24th of September 2015 06:54:48 PM
.... But, equally, it cannot ignore the fact that claiming for PPI – regardless of whether one had a policy – has become an industry in itself. The ambulance-chasing claims management firms have milked this saga for all its worth, and then some. ...
End of PPI nuisance calls? Watchdog considers deadline for mis-selling claims image
Source : Daily Express [Read Article] Thursday 24th of September 2015 04:39:00 PM
.... And now the Financial Conduct Authority (FCA) is considering setting a deadline for claims, according to reports. The deadline could put an end to unsolicited contact from 'claims management companies' that sprang to help people get hold of payouts. ...
PPI deadline looms: should I claim £2,750 now? image
Source : Telegraph [Read Article] Thursday 24th of September 2015 09:26:23 AM
.... . The watchdog has previously mooted imposing a deadline on PPI redress, arguing that the current system is not working and that consumers are not aware of the true cost of using claims management firms. ...
Packaged bank accounts: a good deal or a new ‘PPI mis-selling scandal’? image
....So is this the new PPI? It depends who you talk to. The Financial Ombudsman Service is being deluged with batches of complaints submitted by claims management firms, many of which have clearly spotted a new money-making opportunity now that PPI complaints are starting to tail off. ...
Claims firms blamed as complaints soar over packaged bank accounts image
Source : Independent [Read Article] Friday 28th of August 2015 11:00:00 PM
....Around 25,500 customers voiced grievances with the accounts in the first half of this year – more than in the whole of 2014. However, the FOS blamed claims management firms for encouraging bank customers to make a complaint. ...
Complaints soar over packaged bank accounts image
Source : Daily Express [Read Article] Tuesday 25th of August 2015 06:13:00 PM
....The Financial Ombudsman Service (FOS) said around 25,500 people complained about the products in the first half of this year - more than in the whole of 2014. The FOS added that complaints about financial products other than PPI jumped 45 per cent to 79,550 in the period, as a result of an increase in complaints about packaged bank account complaints brought by claims management companies. ...
Complaints about banks’ packaged accounts soar to 1,000 a week image
Source : Guardian [Read Article] Tuesday 25th of August 2015 05:59:33 PM
....Complaints to the financial ombudsman about fee-paying packaged current accounts have soared to 1,000 a week, making them the second most complained about financial product after payment protection insurance. The Financial Ombudsman Service has been receiving batches of complaints submitted by claims management firms, many of which have switched their attention from PPI to encouraging people to claim compensation for alleged packaged account mis-selling. ...
Bank of Scotland is most complained-about bank, watchdog reveals image
Source : Guardian [Read Article] Tuesday 25th of August 2015 09:15:06 AM
.... The widespread mis-selling of this insurance by banks, credit card companies and other lenders has resulted in payouts totalling billions of pounds. By contrast, complaints about financial products other than PPI jumped by 45% – largely because of a surge in new cases involving so-called packaged bank accounts that are being pursued by claims management firms on behalf of individuals. ...
Packaged account complaints soaring image
Source : BBC [Read Article] Tuesday 25th of August 2015 08:42:03 AM
....It also said that it was only upholding around 10% of complaints, as in many cases it agreed with the compensation already offered by the banks. But it advised customers to complain directly to their bank, rather than going through claims management companies, which currently handle 80% of the complaints received by the Ombudsman. ...
Source : Reuters [Read Article] Tuesday 25th of August 2015 08:23:08 AM
....New complaints about payment protection insurance (PPI) products in the six months to the end of June totalled 94,091, down 10 percent from the previous six months but still accounting for 55 percent of all cases, the Financial Ombudsman Service said. There was a 45 percent jump in the number of complaints about financial products other than PPI, mainly due to more complaints about packaged bank account brought by claims management companies, the ombudsman said. ...
PPI and packaged bank accounts bring in more complaints for the Ombudsman image
Source : Telegraph [Read Article] Tuesday 25th of August 2015 04:15:56 AM
.... . Meanwhile, some claims management firms have turned their attention to packaged bank accounts, which offer customers extra features such as phone insurance or better rates on loans. ...
Seven ways to tell if your financial adviser is a shark image
Source : Telegraph [Read Article] Monday 17th of August 2015 01:51:21 PM
.... . According to Compliance Matters, a UK-based claims management firm which deals with victims of rogue advisers, you should always ask: “If I invest with your firm today, will I have access to 100pc of my funds to withdraw, tomorrow”? If the answer is anything but "yes", you should avoid investing as there are likely to be large exit fees if you want access to your money. ...
In the City: There's one silver lining in the end of the car insurance price war image
.... . The problem persists even as the overall number of authorised claims management companies fell by more than half to 979 in the two years to March 2015, which suggests that only the biggest or most persistent claim-chasing companies are surviving under the new rules. ...
£220,000 fine for cold-calling firm image
Source : Telegraph [Read Article] Friday 7th of August 2015 08:52:21 AM
. A claims management firm that made millions of cold calls has become the first to be fined under new laws. ...
SFO opens Quindell investigation image
Source : BBC [Read Article] Wednesday 5th of August 2015 03:20:03 PM
. The Serious Fraud Office said it has opened a criminal investigation into insurance technology and claims management group Quindell. ...
Nuisance call claim firm is fined image
Source : BBC [Read Article] Wednesday 5th of August 2015 11:52:31 AM
....More than 175,000 complaints were made to the Information Commissioner's Office (ICO) last year about nuisance calls and text messages. However, the number of companies in the claims management industry has fallen from 3,367 at its peak in 2011 to 1,752. ...
Fewer claims lift Direct Line profits image
Source : BBC [Read Article] Tuesday 4th of August 2015 09:43:01 AM
....". Over the past two years the car insurance industry has seen insurance premiums fall as regulators have clamped down on false insurance claims - Direct Line says its own "efficient claims management [is] contributing to the group's aim to beat claims inflation". ...
Source : Independent [Read Article] Saturday 1st of August 2015 04:15:00 AM
....2bn. Of that, around £2bn has gone on administration and a similar amount to claims management companies, which still account for two-thirds of all claims. ...
Lloyds to pay even MORE for PPI taking shamed British banks' total bill to huge £27BILLION image
.... "If any bank fails to do this, the regulator must step in. ” Which? has a free tool that can help customers reclaim mis-sold PPI, as those who go through claims management companies can lose a substantial part of their payout through fees. ...
Car insurance premiums up 5.2% with AA warning of further rises image
Source : Guardian [Read Article] Tuesday 21st of July 2015 06:00:06 PM
....”. But she welcomed the increased focus on claims management companies, which encourage people to claim for injuries they had not suffered. ...
PPI payouts are a 'bit of a lottery' image
Source : BBC [Read Article] Friday 17th of July 2015 09:01:11 PM
...."The amount of redress you get depends on which provider you happen to have your credit card with," said Ms Lowe, who is a lecturer in personal finance at the Open University. These differences emerged last year when Martin Baker, managing director of the Swindon-based claims management company Renaissance Easy Claim, began challenging redress offers from MBNA, an American-based credit card provider whose cards are extensively marketed in the UK. ...
The budget behind the headlines image
Source : Guardian [Read Article] Sunday 12th of July 2015 05:59:01 AM
....”. The government announced a fresh crackdown on claims management companies, which have been accused of contributing to the rising cost of motor insurance premiums. ...
Budget 2015: Insurers warn tax grab could lead to higher prices image
Source : Telegraph [Read Article] Thursday 9th of July 2015 04:54:58 PM
.... The Government said in 2012 it would support the industry to drive down the cost of whiplash claims by introducing tougher regulations on diagnoses and a ceiling on legal costs. In this week’s Budget, the Chancellor went further by announcing a review of claims management companies and a forthcoming cap on their charges. ...
Budget 2015: Insurance premium tax hike set to hit businesses and consumers image
.... . Separately, Mr Osborne announced a clampdown on claims management companies, notorious for pestering consumers with cold calls, and a potential cap on the fees they charge. ...
Budget 2015: how does it affect me and when will it take effect? image
Source : Telegraph [Read Article] Wednesday 8th of July 2015 01:21:20 PM
...." . The announcement was coupled with a promise to review the regulation of claims management firms, with a view to imposing a cap on the charges they impose on those involved in accidents and who seek compensation. ...
Budget 2015: George Osborne's speech in full image
Source : Telegraph [Read Article] Wednesday 8th of July 2015 12:45:59 PM
.... . And today we’re announcing a major review of the regulation of claims management companies and we’ll cap the charges they can apply to their customers. ...
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Summer Budget 2015: Everything you need to know image
Source : Daily Express [Read Article] Wednesday 8th of July 2015 12:33:00 PM
....2 billion in extra taxNom Doms*The Chancellor abolished permanent Nom Dom tax status - after 15 years people living in the country will lose the status*Nom Doms banned from avoiding inheritance tax on property by putting estates in offshore accounts*The status abolished for people born in the UK to parents domiciled here. Bank Levy*Tax reduced over next six years the bank levy rate before it it is removed *New eight per cent surcharge on bank profits in 2016 Insurance *Review of claims management companies, which have been credited with pushing up prices for customers *The Chancellor also raised insurance premium tax to 9. ...
Quindell investigated by regulator image
Source : BBC [Read Article] Wednesday 24th of June 2015 09:49:35 AM
. Quindell, the insurance technology and claims management group, is under investigation by the Financial Conduct Authority (FCA) for alleged accounting irregularities. ...

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