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. Swinton Insurance expects to cut up to 900 jobs and has put 84 branches and a Norwich call centre under review. ... [Read full article on BBC ]
Wednesday 26th of April 2017 05:00:01 PM
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.... It pointed to a shift in consumer behaviour, with 90% of its customers no longer going into a branch. The firm said the fate of a call centre in Norwich that employs 183 people was also under review, and that it would begin formal consultations with all staff to be affected by the cuts. ... [Read full article on Guardian ]
Wednesday 26th of April 2017 06:06:32 PM
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.... If they don’t hear back within nine months the funds are removed. Once an account is dormant, it disappears from the central database accessed by call centre staff so they can’t see it. ... [Read full article on Guardian ]
Wednesday 26th of April 2017 06:00:29 AM
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Latest Finance News related to Call Centre

Swinton insurance cuts 900 jobs as customers switch to online image
Source : Guardian [Read Article] Wednesday 26th of April 2017 06:06:32 PM
.... It pointed to a shift in consumer behaviour, with 90% of its customers no longer going into a branch. The firm said the fate of a call centre in Norwich that employs 183 people was also under review, and that it would begin formal consultations with all staff to be affected by the cuts. ...
Swinton Insurance to cut 900 jobs image
Source : BBC [Read Article] Wednesday 26th of April 2017 05:00:01 PM
. Swinton Insurance expects to cut up to 900 jobs and has put 84 branches and a Norwich call centre under review. ...
NatWest closed my child’s savings account without telling me image
Source : Guardian [Read Article] Wednesday 26th of April 2017 06:00:29 AM
.... If they don’t hear back within nine months the funds are removed. Once an account is dormant, it disappears from the central database accessed by call centre staff so they can’t see it. ...
Vodafone gets in first to abolish roaming charges for new and upgrading customers image
Source : Daily Express [Read Article] Wednesday 19th of April 2017 06:26:00 PM
....Small businesses will also be offered new products to increase efficiency and safety, while a new artificial intelligence (AI) chatbot, TOBi, is being introduced to speed up online queries. The company also announced recently its plan to hire thousands more call centre staff. ...
Coalition announces dramatic public service decentralisation plan image
Source : Guardian [Read Article] Wednesday 19th of April 2017 06:06:16 AM
....He said the Nationals were committed to decentralisation to spread “the largesse of government in a more abundant way across the nation, not have it in little pockets, or one pocket, called Canberra”. Nash said on Wednesday there were numerous examples of successful decentralisation efforts, including the New South Wales Department of Primary Industries in Orange, the Grains Research and Development Corporation in Dubbo, and the Centrelink and Asic call centres in Traralgon, Victoria. ...
Zuckerberg addresses 'Facebook killing' image
Source : BBC [Read Article] Tuesday 18th of April 2017 06:19:46 PM
....Facebook also announced improvements to its Messenger platform to encourage the use of bots - a facility first unveiled last year. The software tools can be deployed by businesses to interact with customers in an automated manner, potentially allowing them to employ fewer call centre staff. ...
Ford wheels out range of online savings accounts image
Source : Guardian [Read Article] Saturday 15th of April 2017 06:00:17 AM
....Ford has operated a banking arm in in the UK since 1997 and has thousands of car finance customers, but has only now decided to launch an online savings division. Deposits of up to £85,000 are protected by the Financial Services Compensation Scheme and the company says its UK-based call centre is on hand seven days a week to help with any issues. ...
Thousands join UK legal case against VW over emissions scandal image
Source : Guardian [Read Article] Monday 20th of March 2017 10:27:25 AM
.... From a few people coming to us it has just grown. We set up a call centre in our basement and employed 20 extra people to take calls. ...
Any old Joe image
Source : BBC [Read Article] Friday 17th of March 2017 10:00:40 PM
....". Joe went on to work for BT, on its fast-track programme, where he visited call centres in India no fewer than 22 times. ...
Has TalkTalk’s security been breached yet again? image
Source : Guardian [Read Article] Saturday 11th of March 2017 06:59:27 AM
....The unnamed source says USB sticks full of customer details have been traded at parties in Kolkata. They describe how as many as 60 “employees” work in shifts at “call centres” to dupe victims into giving them access to their bank accounts. ...
Inside the TalkTalk 'Indian scam call centre' image
Source : BBC [Read Article] Monday 6th of March 2017 11:47:00 AM
....The scale of the criminal operation has been detailed by the three sources, who say they were employed by two front-companies set up by a gang of professional fraudsters. The sources describe working in "call centres" in two Indian cities. ...
Uber loses legal test case over language image
Source : BBC [Read Article] Friday 3rd of March 2017 12:31:56 PM
....". Uber said the judge ruled in its favour on three other points, including not having to open a UK-based call centre. ...
Uber loses court case to block English-language written test in London image
....But he ruled that TfL, which argued that the requirements were vital to ensure passenger safety and raise standards, had the right to impose the test. While Uber lost the legal battle over English requirements, it won on two separate disputes over drivers’ insurance and the need for a 24-hour call centre. ...
Smart vision image
Source : BBC [Read Article] Sunday 26th of February 2017 12:57:32 AM
.... Today the company employs 200 people, a fifth of whom have disabilities. In 2012, Marx decided to expand Grayscale in to the call centre business. ...
John Lewis expects to cut nearly 800 jobs image
Source : Guardian [Read Article] Thursday 23rd of February 2017 03:45:38 PM
....In an effort to reduce costs, the group shut some staff canteens about a year ago and introduced longer shifts for delivery drivers. The new job cuts are the biggest since 2009 when 700 in-store call centre employees were made redundant, and will be a blow to John Lewis’s benign, paternalistic image. ...
TalkTalk scam victims say it’s time for answers image
Source : Guardian [Read Article] Saturday 18th of February 2017 06:59:33 AM
.... Victims claim it was this that led them to hand over access to their computers, and ultimately to them losing thousands of pounds. It is thought that customers’ details were stolen from an Indian call centre, and a year ago the company confirmed that three India-based contract workers had been arrested. ...
Game over! How to beat the 10% rise in the cost of your TV, phone and broadband image
....Users have to have a BT Openreach line (90% of the UK does), not a Virgin Media line, in order to get this deal. The equipment is free and the company’s call centres are in the UK, meaning no calls abroad in the event of a problem. ...
UK's super rich appear to get special deal from HMRC, says watchdog image
Source : Guardian [Read Article] Friday 27th of January 2017 12:01:11 AM
....The committee pointed out that advice from officials to wealthy taxpayers was not recorded. “While calls from most taxpayers to HMRC call centres are recorded routinely, meetings and phone calls with high net-worth individuals are not recorded,” the report says. ...
Five-minute guide to haggling your way to a better deal image
Source : Daily Express [Read Article] Sunday 22nd of January 2017 12:01:00 AM
. Many of us would never think of bartering down on price, whether on the high street or when speaking to a call centre, yet you could make big savings if you give it a try. ...
Politicians have ignored the working class for too long | Phil McDuff image
Source : Guardian [Read Article] Monday 16th of January 2017 10:00:20 AM
.... They know how increasingly difficult life has become since 2007. People whose “careers” are a treadmill of stints at call centres and warehouses watched the people who crashed the economy into the side of a cliff in 2007 get rewarded with golden parachutes. ...
Mistakes were made: readers on the firms with awful customer service image
Source : Guardian [Read Article] Monday 16th of January 2017 07:00:17 AM
.... One man nominated his entire high street. I heard about a dead man being charged an early termination fee when his son cancelled his phone contract and a woman who could not receive a refund due unless she could give the answer to a secret question – a question so secret the call centre was not allowed to ask it. ...
'A major bank will fail' image
Source : BBC [Read Article] Friday 6th of January 2017 12:06:14 AM
A moment that changed me: being sacked from my first job | Daisy Buchanan image
.... When everything goes wrong – and it will – they won’t choose you back. I was lucky enough to be able to move back to my parents’ house and to find work temping in a call centre. ...
Capita to replace staff with robots to save money image
Source : Guardian [Read Article] Thursday 8th of December 2016 07:29:14 PM
....Parker said he “would have thought there’d be a more positive reaction”. Rehana Azam, the national secretary for public services at the GMB union, said: “Public services are predominantly delivered by people so it’s hard to see how they’re going to provide a cost-efficient service from call centres in another country. ...
MPs warn of tax phone line 'collapse' image
Source : BBC [Read Article] Friday 2nd of December 2016 03:23:39 AM
....Having already lost its chief digital and information officer, any more departures of key staff would be damaging, they warned. The committee said: "HMRC is staking a great deal on the success of its plans to digitise the tax system, but once again it lacks an adequate plan if demand for its call centres does not reduce as quickly as it hopes. ...
'Disastrous decline' in HMRC customer service predicted due to cuts image
Source : Guardian [Read Article] Friday 2nd of December 2016 12:01:00 AM
.... “The lack of a convincing fall-back plan to safeguard service as HMRC undergoes significant change remains a looming threat to its ability to collect tax from individuals simply trying to pay their fair share,” she said. “HMRC’s senior management cannot afford to be complacent about the catastrophic collapse in customer service in 2014/15 and the first half of 2015/16, nor about what is at stake should their projections about demand for call centres prove wrong. ...
How will the autumn statement change Britain? Our panel’s views | Matthew d’Ancona, Martin Kettle, Gaby Hinsliff, Aditya Chakrabortty and Polly Toynbee image
....Philip Hammond has never been about the showbiz. If chancellors traditionally aim for the reassuring qualities of an old-fashioned bank manager, his manner is more management consultant brought in to shut their old-fashioned branches down and move everything to a call centre. ...
Argos boss plans whirlwind shop tour to boost catalogue retailer image
Source : Guardian [Read Article] Sunday 13th of November 2016 05:42:24 PM
.... Rogers will visit eight shops a day for five days in the run-up to Christmas. Just 10 weeks into the job, Rogers has already toured numerous distribution centres, a couple of call centres and delivered parcels to people’s homes. ...
Tesco cyber-raid raises serious questions over UK banks’ security image
Source : Guardian [Read Article] Saturday 12th of November 2016 04:00:53 PM
....For banks, the attraction of online banking is clear: it doesn’t require expensive offices in high streets, or the employment of thousands of tellers who might be vulnerable to criminals through blackmail or greed. Instead, it relies on computers, and a relatively small and highly trained (and well-paid) staff, while the customer-support function normally done by tellers can be outsourced to call centres that have little more access than ordinary customers to the banks’ databases. ...
Tesco Bank freezes transactions after cash taken from 20,000 accounts image
Source : Guardian [Read Article] Monday 7th of November 2016 08:52:08 AM
....It is thought to be the first time such a large group of UK bank customers have lost money as a result of a single cyber-crime incident and could prove costly for its parent supermarket group in reputational as well as financial terms. There were also concerns of collateral brand damage for other digital and online banks attempting to compete with established high street players, as Tesco raced to keep pace with the deluge of complaints on social media about difficulty reaching its call centres in Glasgow and Newcastle. ...
The legacy of leaving old industrial Britain to rot is becoming clear | Larry Elliott image
....Spending power was removed from these older industrial areas 30 or so years ago and has never been replaced. Employment rates lag well behind those in the more prosperous parts of Britain and well-paid jobs in factories or in the mines have been replaced by low-paid jobs in call centres and distribution warehouses. ...
Boss of firm that used cold-calling to sell call-blocking devices is jailed image
.... He denied charges but was found guilty after a trial. Jailing him at Bournemouth crown court, Judge Jonathan Fuller QC described cold-call centres such as his as “endemic” in Britain. ...
Tickets trader Viagogo criticised for 'callous resale profiteering' image
Source : Guardian [Read Article] Wednesday 26th of October 2016 05:53:54 PM
....Industry insiders said the highest priced tickets tended to be listed as a publicity stunt rather than with an expectation of a sale, but that many other tickets listed for hundreds of pounds were likely to sell. Viagogo, which has a large call centre in London but has headquarters in Geneva, typically takes up to 25% on the value of tickets sold. ...
From Royal Mail to Asda – company schemes that give workers a share image
Source : Guardian [Read Article] Saturday 15th of October 2016 06:01:07 AM
....5m SAYE accounts held in the UK, according to employee share group ProShare, and they have delivered bumper returns to many ordinary workers. For example, in August 2014 almost 23,000 BT employees – most of them call centre staff and engineers – benefited from a £1. ...
Concentrix: Tax credits firm in 'data protection breach' image
Source : BBC [Read Article] Wednesday 12th of October 2016 12:37:23 PM
...."Concentrix wasn't aware it had done that until I rang them and made them aware," she said. She added that when she did this, she was referred by the call centre advisor to an American man who "came on the phone and was all like 'what's your problem'. ...
Brexit differences image
Source : BBC [Read Article] Thursday 6th of October 2016 11:07:35 AM
....Mr Watson says the real dark days for Sunderland - the 1980s, when the town reeled under the combined closures of pits and shipyards - are now behind it. The economy has been reinvented, with call centres, Nissan and now a burgeoning tech scene picking up the slack. ...
The drugs don't work image
Source : BBC [Read Article] Monday 26th of September 2016 11:04:42 PM
.... The company checks the code against its database of genuine drugs and texts back a confirmation of authenticity. Buyers can also scan the barcode or simply ring a call centre staffed 24 hours a day, seven days a week to verify that the drugs are genuine. ...
Concentrix: 'Suicidal calls' made to tax credits firm image
Source : BBC [Read Article] Sunday 25th of September 2016 11:57:45 PM
....A firm used by the government to cut tax credit payments has received calls from "suicidal" clients, the BBC has been told. A whistleblower at Concentrix's call centre said most staff "weren't even trained" to deal with such calls. ...
I’m going nowhere with Great Western Railway over a ticket refund image
Source : Guardian [Read Article] Tuesday 20th of September 2016 06:00:52 AM
.... Over the intervening three months I have phoned six times to chase the refund. Each of its call centre staff I have spoken to has been polite, helpful and apologetic, but none has been able to explain the delay or give any assurance of when this refund might be paid. ...
Will internet firms open the door to lower letting agent fees? image
Source : Guardian [Read Article] Friday 16th of September 2016 09:54:06 AM
....But can a landlord really trust an online agent to handle the very human issues of finding tenants and dealing with issues as they arise, such as broken washing machines, or damp building up in the corner of a room?. No Agent says it has a 24-hour call centre for tenants and landlords to ring, with a network of property professionals in every part of the UK who will handle issues as they arise. ...
Uber wins right to challenge driver English tests image
Source : BBC [Read Article] Thursday 1st of September 2016 11:52:02 PM
....TfL said it was making the changes "to enhance public safety". It also wants to implement regulations which require Uber to provide a call centre service for passengers to contact during a journey if required, which the High Court has also agreed in principle. ...
The police chief battling cybercriminals from Russia and Ukraine image
Source : Guardian [Read Article] Saturday 27th of August 2016 06:00:00 AM
....”. It’s partly because the perpetrators are abroad, with around half of all cybercrimes reported to Action Fraud originating overseas, says Dyson, citing Indian call centres and Russian and Ukrainian websites. ...
BT leaves me hanging on with no hope of being connected image
Source : Guardian [Read Article] Thursday 18th of August 2016 06:00:25 AM
.... Five emails have gone unanswered. The call centre just tells me to cancel the order and reorder, which I have already done five times. ...
Uber in English test legal challenge with London authorities image
Source : BBC [Read Article] Wednesday 17th of August 2016 09:37:50 AM
....It has more than 30,000 drivers in London and estimates thousands would be affected by the change. It is also challenging the requirement that all private-hire companies must have an customer call centre within London that passengers are able to ring during a ride. ...
Nowhere to stay after an agent booked me in for the wrong month image
Source : Guardian [Read Article] Monday 1st of August 2016 06:00:24 AM
.... Last month, I had a call from a Hotels. com call centre in the ­Philippines with a question about my reservation on 13 June. ...

If MPs think Parliament is bad for mothers, they should try getting a real job
 image
....Being a parent is hard work and employers should be making as much reasonable effort as possible to accommodate the family commitments of their employees. But I suspect few – certainly fewer than Ms Blackman might hope for – will have much sympathy for a well paid MP who can choose her own working hours, who can take, practically speaking, as much time off work as she likes without any impact on her finances, over, for example, a call centre worker. ...

Millions will be condemned to 'dire' broadband after regulator refuses to break up BT, MPs warn
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....“We're willing to give more authority to Openreach in determination of its capital investment programme. " He acknowledged that customer service is "not good enough" and pledged to make improvements by bringing call centre staff back to the UK. ...
Beware the cyber criminals: How to keep yourself safe from scammers image
Source : Daily Express [Read Article] Sunday 24th of July 2016 11:36:00 AM
....While fraudsters are coming up with new tricks all the time, they are not averse to using the old ones either. Households remain under constant bombardment from bogus call centre staff in India pretending to be working for a reputable company such as Microsoft or BT, claiming to have identified a problem with your computer, which can be fixed for a fee. ...
This is me... image
Source : BBC [Read Article] Monday 11th of July 2016 11:14:24 PM
.... Record a "voiceprint" of this a few times, and afterwards your voice gets checked against this saved sample. The other approach involves "free speech" - monitoring your natural conversation as you chat with the call centre. ...
New government pension rules open the door to rip-offs image
Source : BBC [Read Article] Monday 11th of July 2016 02:51:05 PM
....The government has said they are committed to protecting pension savers. Panorama sent an undercover reporter to a call centre in Derby - run by a company called Lifestyle Connections - which offers free pension reviews on behalf of its sister company First Review Pension Services. ...
Vodafone billing chaos leaves mobile users disconnected and out of pocket image
.... It was returned and redirected but never resent. Multiple calls to call centre staff were ineffectual, so Rook spent two hours in his local store while a staff member tried to resolve the problem. ...
Yorkshire and the Humber sees biggest growth in high-skilled jobs image
Source : Guardian [Read Article] Sunday 5th of June 2016 11:01:53 PM
....5% increase in highly skilled jobs such as doctors and nurses, lawyers, accountants, teachers, managers and directors since 2008, the report found. Over the same period there had been a small drop in the number of people employed in low-skilled jobs, including retail assistants, cleaners and call centre staff. ...
The digital upstarts offering app-only banking for smartphone users image
Source : Guardian [Read Article] Saturday 14th of May 2016 06:00:29 AM
.... But what’s in it for us as potential customers? Do they offer enough in financial terms to tempt us to ditch our existing bank? What are the downsides?. Since these banks typically have no costly branch networks or vast call centres to maintain, it’s all about the app. ...
LGBT insurer Emerald aims to bridge a sexuality gap image
Source : Guardian [Read Article] Saturday 30th of April 2016 06:00:17 AM
.... And family discounts that won’t be applied to homosexual partners. There are call centres that assume that when you mention your partner the person is the opposite sex. ...
Bank accounts: to B, or not to B – that is the £2-a-month question image
Source : Guardian [Read Article] Saturday 30th of April 2016 06:00:17 AM
....B is aimed at attracting “a newer, more affluent segment of customers”, and is also part of a plan to give the banks more of a presence outside their heartland regions. Customers will have the back-up of the Clydesdale and Yorkshire banks’ branch network, plus a dedicated UK call centre. ...
Fines rocket to £2m for nuisance calls companies image
Source : Guardian [Read Article] Monday 25th of April 2016 06:31:24 PM
....Under a separate change in the law due to come into effect in mid-May, marketing companies will be forced to display their telephone numbers or face heavy fines. It is part of an attempt to end anonymous phone calls from British companies that have call centres based in the UK and overseas. ...
Shut your PPI-hole! There’s a new way to avoid cold-callers image
Source : Guardian [Read Article] Monday 25th of April 2016 03:21:10 PM
.... So cold calling’s days are numbered! Unfortunately not, sir. Eh? These rules cover British and foreign call centres, but only if they’re working for companies registered in the UK. ...
Related to :
City News: Travis Perkins, Metro Bank, British Gas and N Brown image
Source : Daily Express [Read Article] Wednesday 20th of April 2016 09:09:00 PM
....”. BRITISH Gas plans to axe 684 jobs in its services business with the closure of an office and call centre in Oldbury, in the West Midlands. ...
British Gas to close office and axe 684 jobs in the West Midlands image
Source : Guardian [Read Article] Wednesday 20th of April 2016 11:49:45 AM
....British Gas is to axe almost 700 jobs and close its West Midlands office in Oldbury, just two months after its residential supply arm reported a 31% increase in profits to over £570m. The 684 staff are employed by British Gas services in call centre and back room office work supporting the company’s engineers who attend call-outs and mend boilers. ...
Plagued by nuisance calls? It’s time to ring some strategic changes image
Source : Guardian [Read Article] Monday 18th of April 2016 06:00:10 AM
.... This will help people decide whether they want to answer a call or not, and will make it easier to report unsolicited calls to the regulators. Companies that breach these rules, including those with overseas call centres, would be hit by hefty fines. ...
Sim-swap fraud claims another mobile banking victim image
Source : Guardian [Read Article] Saturday 16th of April 2016 06:00:10 AM
....The mobile phone companies say they first started seeing this sort of fraud in late 2015, and admit it is growing rapidly. Sims says that when he contacted his bank, Halifax, the call centre told him it is handling hundreds of sim scams every day, making it the fastest growing fraud in the country – although Halifax later disputed this figure. ...
How monitoring behaviour could unmask the fraudsters image
Source : BBC [Read Article] Monday 11th of April 2016 11:01:16 PM
....But its main advantage is that it is unobtrusive, potentially giving us more security without the usual inconvenience. Pindrop, a tech company based in Atlanta, Georgia, specialises in authenticating people who ring call centres - a particularly weak element in a financial services company's armoury. ...
Atom becomes UK’s first digital-only bank image
Source : Guardian [Read Article] Friday 8th of April 2016 10:11:25 AM
....Based in Durham, Atom Bank has become the first of a number of aspiring digital-only banks to start offering products. It has no branches or vast call centres. ...
Being self-employed means freedom. Freedom to be abused and underpaid | Aditya Chakrabortty image
.... Take the recent survey by Citizens Advice of self-employed people who had contacted it: it found that more than one in 10 would probably be classed by a court as employees, with all the extra pay and rights that status brings. Trade unionists say they have noticed a growing number of industries shunting workers into self-employment: cut-price gyms, pest-control outfits, car washes, even call centres. ...
Vodafone heads list of mobile provider complaints image
Source : Guardian [Read Article] Wednesday 30th of March 2016 04:48:27 PM
.... We are working hard to improve our customers’ experience and more recent data is showing an improvement,” it said. The company said it had improved its customer call centre teams to help deal with complaints and resolve billing issues. ...
'Action needed' on fire-risk dryers image
Source : BBC [Read Article] Friday 18th of March 2016 12:36:26 AM
.... . "However, we are confident that this timeline will be reduced as we continue to recruit more engineers and increase the resourcing of our call centre," it added. ...
City news: Nationwide, Ocado and the food and drink sector image
Source : Daily Express [Read Article] Sunday 13th of March 2016 10:43:00 PM
.... . Nationwide said 86 per cent of those who have used the service have been referred from staff in branches or call centres, or have contacted Nationwide directly. ...
Tumble dryer owners to wait months to fix fire-risk fault image
Source : Guardian [Read Article] Friday 11th of March 2016 01:14:08 PM
....However, it said customers registering today may have to wait up to 10 weeks to get an estimated date for an engineer visit and these were currently being set out as far ahead as January 2017. “We are confident that this timeline will be reduced as we continue to register consumers, recruit more engineers and increase the resourcing of our call centre,” it added. ...
BT’s ‘no broadband’ service cost me £30 a month image
Source : Guardian [Read Article] Sunday 6th of March 2016 07:00:27 AM
....24Mbps. We now have no service and have endured endless hours talking to BT’s Indian call centre. ...
Why internet banking offers a raw deal image
Source : BBC [Read Article] Saturday 5th of March 2016 09:15:39 PM
....Built from scratch, with just 150 staff at its Durham headquarters, Atom will only offer access via the internet or an app. No branches, no call centres. ...
Dear Jeremy – your work problems solved image
Source : Guardian [Read Article] Saturday 27th of February 2016 07:00:01 AM
.... Johnston. After graduating five years ago I worked in a bank call centre (one of the worst experiences of my life) then, eventually, I landed an internship in an NGO. ...
Exit fees scandal: 'Insurer tried to take 38pc of my pension without telling me' image
.... . Mrs Cunningham phoned Friends Life – and what she was told by the call centre staff member came as a shock. ...
Reasons to hope the good news about jobs will keep on coming image
Source : Telegraph [Read Article] Friday 19th of February 2016 07:36:46 PM
.... Just this week, PwC announced it was hiring 1,000 more data scientists worldwide, with at least 100 being recruited here in the UK. Business services firms in a wide range of other sectors, including security, data management and call centres, are also creating new jobs. ...
I want to leave my English-teaching job in Spain. Is a master's worth the money? image
.... Here is the latest dilemma – what are your thoughts?. After graduating from university with a 2:1 degree five years ago, I worked in a bank call centre (one of the worst experiences of my life) before, eventually, landing an internship in a NGO for a year. ...
Questor share tip: Avoid loss-making Sophos as private equity exits image
Source : Telegraph [Read Article] Tuesday 9th of February 2016 06:17:04 PM
.... The customers download its software, through a system known as “cloud computing”. The software is then regularly updated and supported through call centres. ...
Dear Jeremy – your work problems solved image
Source : Guardian [Read Article] Saturday 6th of February 2016 06:59:04 AM
.... I have done voluntary work and a placement year. But now I am stuck in a call centre, I cannot get any career progression and feel at a total dead end. ...
My degree debt means I cannot afford to gain the right work experience image
Source : Guardian [Read Article] Monday 1st of February 2016 07:01:21 AM
.... I have done voluntary work, done a placement year. But now I am stuck in a call centre, I cannot get any career progression and feel at a total dead end. ...
NewVoiceMedia to spend big to go Stateside following $30m fundraise image
Source : Telegraph [Read Article] Thursday 28th of January 2016 05:00:33 AM
. NewVoiceMedia, the outsourced call centre business that helps 500 customers, including Siemens, TNT, JustGiving and RAC, answer the phone and respond to emails, has raised $30m (£21m) from a consortium of venture capital funds and US technology giant Salesforce. ...

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