Topic filter : Billing System

Most trending topics in Business & Finance ( last 24 hours ):
Electricity Investment Jaguar Land Rover Brexit Tenant Landlord Supermarket Gold Sainsbury Private Landlord Housing Benefit Holiday Airline Travel British Airways Education Debt Employment

Latest Finance News related to Billing System

Vodafone reports hefty loss after hit from Indian unit image
Source : BBC [Read Article] Tuesday 16th of May 2017 08:12:13 AM
....The fine was imposed due to "serious breaches" of consumer protection rules, which led to customers losing money. The problems were caused by errors linked to the company's move to a new billing system. ...
Plusnet fined £880,000 for charging more than 1,000 ex-customers image
Source : Guardian [Read Article] Wednesday 22nd of March 2017 02:35:18 PM
....The telecoms regulator fined Plusnet £880,000 after an investigation found that the BT subsidiary broke a “fundamental billing rule”. An error in the company’s billing system meant cancelled lines were still recognised as “live”. ...
Amazon typo knocked websites offline image
Source : BBC [Read Article] Friday 3rd of March 2017 09:50:05 AM
....The sites rely on hosting provided by Amazon Web Services (AWS) - a cloud computing provider. A typo made during a routine debugging of the AWS billing system caused the failure. ...
Related to :
Why has it taken British Gas a year to sort out my electricity account? image
Source : Guardian [Read Article] Wednesday 1st of February 2017 07:00:09 AM
.... It also did nothing when the ombudsman told it to get a move on. It blames “issues with the billing system”. ...
British Gas told to pay £9.5m in compensation for late and incorrect bills image
....Poor service also left some customers paying over the odds with other suppliers because of delays in switching to the business arm of the UK’s biggest energy company. Energy regulator Ofgem said some British Gas users did not receive a bill for up to 18 months and were then hit with large catch-up statements following the launch of a new billing system in 2014. ...
Shaggy dog story image
Source : BBC [Read Article] Tuesday 8th of November 2016 12:07:21 AM
....It's also about reintroducing human relationships to commerce. "It was a much more natural way 100 years ago, when we went to our local butcher, baker, carpenter - a relationship where you knew each other," says Tien Tzuo, founder of San Francisco-based Zuora, a firm that offers finance and billing systems for sharing economy businesses. ...
Vodafone fined £4.6m by Ofcom for breaking customer rules image
Source : BBC [Read Article] Wednesday 26th of October 2016 08:35:25 AM
....The affected customers collectively lost £150,000 over a 17-month period, Ofcom said. The problems were caused by errors linked to the company's move to a new billing system. ...
Vodafone fined £4.6m for serious breaches of consumer protection rules image
Source : Guardian [Read Article] Wednesday 26th of October 2016 07:12:06 AM
....”. One Ofcom investigation found 10,452 pay-as-you-go customers lost out when Vodafone failed to credit their accounts after they paid to top up their mobile phone credit, after the company introduced a new billing system. ...
Southern Water customers face double bills after IT failure image
Source : Guardian [Read Article] Friday 21st of October 2016 02:36:06 PM
....”. The company has posted a video online to reassure customers that the billing system is now functioning properly again. ...
Post Office landline and EE broadband tops Ofcom complaints list image
Source : Guardian [Read Article] Friday 8th of July 2016 03:53:23 PM
.... The broadband companies experiencing the fewest reported customer problems again included Virgin Media and Sky, which both came in well below the industry average of 19 complaints per 100,000 customers. Vodafone has continued to be the most complained-about mobile phone provider after the introduction of a new billing system sent customer grievances soaring. ...
Vodafone billing chaos leaves mobile users disconnected and out of pocket image
....This month the consumer website MoneySavingExpert. com advised everyone with a contract with the company to check their bills and bank statements after the launch of a new billing system caused thousands of reported errors. ...
Vodafone customers warned to check bills after widespread complaints image
Source : Guardian [Read Article] Wednesday 8th of June 2016 03:06:56 PM
. Vodafone’s customers are being urged to check their bills after thousands of customers complained they have been incorrectly charged since the company installed a new billing system. ...
Are you one of millions overcharged £72 by blundering energy companies? image
Source : Daily Express [Read Article] Wednesday 8th of June 2016 01:07:00 PM
....Ms Osborne added: “Accurate bills are essential if consumers stand any hope of taking control of their energy use and spend. "Recent upgrades by some suppliers to billing systems have resulted in teething problems, but today’s figures show there’s still more for the industry to do. ...
Vodafone returns to annual growth for first time in eight years image
Source : Guardian [Read Article] Tuesday 17th of May 2016 11:57:18 AM
....However, Vodafone’s performance is still lagging in the UK, where it has rolled out a broadband service but has yet to launch its TV platform. Customer complaints have soared in Britain after the group introduced a new billing system. ...
Vodafone heads list of mobile provider complaints image
Source : Guardian [Read Article] Wednesday 30th of March 2016 04:48:27 PM
. Vodafone has become the most complained-about mobile phone provider after the introduction of a new billing system sent customer grievances soaring. ...
Not connected? Britain’s worst mobile, broadband and TV providers REVEALED image
Source : Daily Express [Read Article] Wednesday 30th of March 2016 03:06:00 PM
.... Mobile customers were three time more likely to lodge a grievance if they were with Vodafone, than even the second-most complained about provider, Talk Mobile, which had nine complaints for every 100,000. It comes after Vodafone moved customers over to a new billing system at the end of last year. ...
Complaints about Vodafone rocket in UK image
Source : BBC [Read Article] Wednesday 30th of March 2016 01:00:14 PM
....The actual number of frustrated customers was probably higher as Ofcom only tracks the number of people who contacted it directly and not those who only complained to Vodafone itself. "The points highlighted in this report largely relate to a major programme we undertook last year to transfer customers on to a new billing system, aimed at simplifying the operation of their accounts and opening up a range of better services, such as 'click and collect'," said a spokeswoman. ...
Landline rental charge could be axed image
Source : BBC [Read Article] Tuesday 22nd of March 2016 08:29:25 AM
....Ed Vaizey has said the charges of around £18 a month are "outdated". He wants householders to only pay for the services they use, describing the current system as an "analogue billing system in a digital world". ...
Boxing club’s £3,000 electric debt shock from ScottishPower image
Source : Guardian [Read Article] Sunday 13th of March 2016 07:01:40 AM
....We have had a number of very complicated ScottishPower problems recently, some that would take up a whole page to explain. These mostly stem from ScottishPower’s botched installation of a new billing system in 2013. ...
How has my fixed-rate Co-op energy bill spiralled to £2,000? image
Source : Guardian [Read Article] Thursday 3rd of March 2016 07:00:56 AM
.... And secondly, when exactly was Co-operative Energy planning to tell me that I was accruing an enormous debt? ER, London. A new billing system introduced last summer elevated the Co-op to the most complained about energy company in 2015, according to Ombudsman Services. ...
Questor share tip: Centrica shares out in the cold after dividend cut image
Source : Telegraph [Read Article] Saturday 20th of February 2016 04:15:35 PM
.... . A troubled transfer to a new automated billing system resulted in the loss of 90,000 business customers, which meant the British Gas business as a whole saw operating profits fall 2pc to £809m. ...
Exposed: How Vodafone is messing up customers' bills  image
Source : Telegraph [Read Article] Wednesday 13th of January 2016 04:18:47 PM
.... This is certainly a possibility. Vodafone drastically modernised its billing system around six years ago, and has gradually been moving customers over from the old one - called "Crystal" - to the new one called "Siebel". ...
Exposed, disgraced and fined – but npower's contempt for customers STILL goes on image
. Only last month, energy giant npower issued its latest and its most grovelling apology to date for its chaotic billing systems and failure to resolve customers’ complaints. ...
'Fourteen calls to Scottish Power but still no energy bill'  image
Source : Telegraph [Read Article] Friday 11th of December 2015 06:00:30 PM
.... • 'No First Utility direct debits taken for a year' . It blamed the underlying problems on its much vaunted new customer service billing system, which cost around £200m but causes mistakes that are losing the company money. ...
'Is a maniac loose at Scottish Power?' image
Source : Telegraph [Read Article] Friday 13th of November 2015 09:56:19 AM
.... . Now I am told that, when your account was transferred to the new billing system, correct meter readings were transposed with wrong ones. ...
Co-op Energy: regulator sets sights on the new worst culprit for billing bungles image
Source : Telegraph [Read Article] Wednesday 11th of November 2015 08:36:45 AM
.... . The firm could be banned from recruiting new customers if it fails to resolve its broken billing system, warned Ofgem. ...
Bills dominate water complaints image
Source : BBC [Read Article] Thursday 17th of September 2015 08:59:06 AM
.... . "We have spent £13m to upgrade its billing system, which will help customers to manage their accounts online. ...
Final demand fear is driving my 90-year-old father-in-law to cut down on his heating image
.... EH, London. Scottish Power’s new billing system, introduced last year, caused it to become the most complained about energy company since records began. ...
'Why has my £1,305 credit disappeared, Scottish Power?' image
Source : Telegraph [Read Article] Friday 4th of September 2015 08:36:26 AM
.... . Scottish Power acknowledges that an anomaly when JT’s meter readings were transferred from its old billing system had resulted in him being billed for the same period twice. ...
'TalkTalk can’t get my bills right' image
Source : Telegraph [Read Article] Monday 24th of August 2015 04:51:46 PM
.... Only further to my involvement was the tiresome cycle halted. A TalkTalk spokesman said: “We are sorry Mr W has had ongoing problems with his account, which was because of a persistent technical fault with our billing system. ...
Npower boss Paul Massara quits after another dismal performance warning image
Source : Guardian [Read Article] Monday 24th of August 2015 04:50:24 PM
. The chief executive of npower has quit less than two weeks after the energy supplier was forced to warn of another unexpected drop in performance following persistent problems with its billing systems. ...
Npower boss Paul Massara departs after profit fall image
Source : Telegraph [Read Article] Monday 24th of August 2015 11:50:32 AM
.... . The energy supplier has been plagued by problems with its billing system, which have contributed to a customer exodus. ...
RWE prepares to fire Npower chief executive Paul Massara image
Source : Independent [Read Article] Friday 21st of August 2015 12:39:25 AM
....1 million UK gas and electricity customers, said it would not comment on “speculation” but added: “We are currently reviewing the details of a plan to improve Npower’s performance and will communicate more details about that plan in due course”. Last week RWE reported a 60 per cent half year slump Npower’s profits to €53m (£38m), blaming problems with the firm’s billing system. ...
Co-op Energy customers angry at six months’ wait for bills image
Source : Guardian [Read Article] Saturday 15th of August 2015 06:00:18 AM
. Co-operative Energy has become the latest supplier to go into customer services meltdown, leaving thousands of customers with no bills for six months after installing a new billing system. ...
Npower loses 300,000 customers and profits plummet thanks to billing errors image
.... The problems at npower, which is owned by RWE of Germany, have been rumbling on for some time. In December 2013, npower blamed billing errors on the switch to a new billing system. ...
Npower profits plunge 60% amid ongoing billing problems image
Source : Guardian [Read Article] Thursday 13th of August 2015 12:45:51 PM
....Profits at npower have tumbled 60% as it struggles with billing problems which have sent customer complaints soaring. Many customers have been receiving late bills or no bills at all, since npower introduced a new billing system in 2013. ...
Npower feels impact of bill problems image
Source : BBC [Read Article] Thursday 13th of August 2015 09:01:50 AM
. Energy giant Npower says problems with its billing system have again dented profits and the financial impact will continue until the end of 2016. ...
All we want is a bill from Co-operative Energy! image
Source : Guardian [Read Article] Monday 10th of August 2015 06:00:06 AM
....Co-operative Energy was the cheapest supplier several months ago and grabbed lots of new customers. For some reason the company decided to introduce a new billing system at the same time – which, as seasoned energy firm observers know, is a recipe for disaster. ...
Trying to switch energy provider, I lost £150 cashback and gained a £600 bill image
.... When, because of this, you agreed to transfer back from British Gas it somehow failed to request the electricity account back, and instead created a phantom one. This, a spokesperson says, was “as a result of a system error when the gas account was migrated to our new billing system”. ...
Npower gives free energy to customers whose bills were bungled image
Source : Telegraph [Read Article] Tuesday 21st of July 2015 11:09:31 AM
. Npower, the second-most complained-about energy firm in Britain, is writing off debts and providing free energy to customers worst-affected by its chaotic billing system. ...
TalkTalk … and talk some more, as we’re billed £207 for 10-hour mobile call image
....My mother and stepfather recently rang my home phone from a mobile. At the time I was forwarding my calls to an internet VoIP line, and although I can prove that the call only lasted a few seconds, TalkTalk’s billing system has logged it at over 10 hours and has charged them £207. ...
Vodafone brought to task as The Observer prompts Ofcom investigation image
Source : Guardian [Read Article] Tuesday 23rd of June 2015 06:00:00 AM
.... Vodafone has admitted the extent of the problem. “A technical glitch in our transition to a major new billing system affecting the automated handover of numbers between us and other network operators,” it says. ...
.... A spokeswoman said: "The customer was on direct debit, paperless billing. But an error with the automated billing system meant that when her son came to settle the final bills, they were still paperless, which left him unable to pay. ...
Billing bungles: is Co-op Energy the new npower? image
Source : Telegraph [Read Article] Friday 12th of June 2015 09:19:12 AM
.... But the billing issues experienced by Co-op energy customers sound worryingly familiar. They echo similar problems faced by npower and Scottish Power customers following a change in their respective billing systems last year. ...
'Why won't Scottish Power talk to me?' image
Source : Telegraph [Read Article] Friday 5th of June 2015 09:44:14 AM
.... . Apparently problems with this provider may stem from a move from one billing system to a new one. ...
Related to :
Scottish Power most complained about energy firm EVER as thousands protest 'Big Six' image
.... And charity Citizens Advice said Scottish Power still had a "very long way to go. "The majority of complaints about Scottish Power in the figures compiled were the result of its new billing system, which left some people not receiving a bill and others struggling to have their problems resolved. ...
Scottish Power receives record number of complaints image
Source : Guardian [Read Article] Friday 15th of May 2015 07:34:44 AM
.... The regulator found the firm had not made necessary improvements to respond to customer complaints. Citizens Advice said its latest figures suggested complaints about Scottish Power were the result of its new billing system, which left some people not receiving a bill and others struggling to have their problems resolved. ...
'Our mystery £150 T-Mobile bill' image
Source : Telegraph [Read Article] Thursday 7th of May 2015 06:41:31 PM
.... I spoke to T-Mobile, part of EE, and it immediately concluded that the phone must have been sat on or pressed in a bag. As for the uniform length of all but one of the calls it says the old billing system showed them as separate calls when really they were one call which lasted several hours. ...
TalkTalk raises broadband prices up to 43pc as it focuses on mobile growth image
.... . TalkTalk is due to move to 4G via a new wholesale deal to use the O2 network, replacing it is old contract with Vodafone, but Lady Harding declined to discuss the timing of the upgrade, which requires the company to build its own mobile billing system. ...
Scottish Power has plunged me into a Mad Hatter world image
Source : Guardian [Read Article] Saturday 25th of April 2015 06:00:06 AM
Npower claims I owe £1,800 and has issued bills going back to 2012 image
Source : Guardian [Read Article] Thursday 23rd of April 2015 05:59:01 AM
.... CC, London. Ofgem, the energy regulator, gave npower until the end of August 2014 to sort out the fiasco of its new billing systems or face a ban on telephone sales. ...
Another npower saga that is sapping consumers’ energy image
Source : Guardian [Read Article] Sunday 15th of March 2015 07:00:19 AM
....How frustrating. It sounds as though npower’s billing system is still in chaos, and you are right to wonder whether non-payment could negatively affect your credit record. ...
Can you fix our Scottish Power problems? image
Source : Telegraph [Read Article] Friday 13th of February 2015 11:51:55 AM
.... Scottish Power continues to attract worrying feedback. As these concessions imply, shoddy service and technical problems relating to Scottish Power’s new billing system must be costing it significant sums as well as demoralising not only customers but also staff. ...
Npower worst for customer complaints in 2014 image
Source : BBC [Read Article] Thursday 12th of February 2015 04:27:28 PM
.... . In 2013, a new computer billing system started causing problems at Npower. ...
EE customers to share £1m refund after VAT mix-up image
Source : BBC [Read Article] Monday 19th of January 2015 11:57:04 AM
....Refunds will range from about £2 to £80 per customer. "Due to a configuration error in our billing system, made following a system change, a small number of customers were wrongly charged VAT on the Data Roaming bundle outside of Europe," spokesman David Nieberg said. ...
How I clawed back nearly £500,000 for readers in 2014 image
Source : Telegraph [Read Article] Saturday 27th of December 2014 08:12:12 AM
.... . John and Ceri Edwards’ complaint, for instance, that they had not received electricity bills from npower for several months, supposedly had stemmed from the fact that they had moved their account to npower on the very day that the company was switching to a new billing system. ...
'Meter stopped working for months – but Scottish Power didn't say anything' image
.... . Moreover, Scottish Power now says that, when your faulty meter was replaced, with one to cover all your electricity, it was unable to add the new meter details owing to ongoing problems with its billing system. ...
Npower: the 'decision tree' that shows how it calculates your billing compensation image
.... . Npower said similar calculations have now been automated as part of its billing system. ...
Source : Independent [Read Article] Saturday 15th of November 2014 12:01:33 AM
....”. Ms Guy pointed out that the problems are the fourth time a major supplier has caused customer service misery as a result of a new billing system. ...
Weekly Money: round-up of the personal finance stories you may have missed 10-14 November image
....“Correct bills are essential for people to stay in control of their energy and are the least customers should expect. Recent upgrades by some of the big six to billing systems have resulted in teething problems, but the industry must do more to tackle these issues and reduce errors. ...
Scottish Power: how to make customer services listen to your complaint image
Source : Telegraph [Read Article] Friday 7th of November 2014 07:30:14 PM
.... . It blamed the introduction of a new billing system for the problems experienced by customers. ...
Your gas will cost £53,500, British Gas tells three-bed household image
Source : Telegraph [Read Article] Wednesday 29th of October 2014 09:10:26 AM
.... . "A simple piece of logic added to the billing system should query the data before processing a £55,000 energy projection for a three-bedroom semi-detached house. ...
Scottish Power's guesswork meant a doubled bill image
Source : Telegraph [Read Article] Tuesday 28th of October 2014 12:30:57 PM
.... . Scottish Power says that when it migrated to the new billing system, historic readings were picked up in error and used instead of more recent ones. ...
'Scottish Power won't send the letter I need to refer my complaint to the ombudsman' image
.... I contacted Scottish Power and it said that the large credit which appeared in your account was incorrect as the account had not been billed up to date. Scottish Power blames a system error relating to the introduction of its new billing system which rejected the meter readings for your property. ...
Scottish Power and British Gas join the energy bills complaints list of shame image
.... . Telegraph Money and our consumer champion Jessica Gorst-Williams have been inundated with complaints from Scottish Power customers since it changed its billing system last year. ...
Customer service ratings revealed by Which? image
Source : BBC [Read Article] Tuesday 16th of September 2014 11:06:23 PM
....Calls being passed around members of staff and hold music were also considered major irritations. Npower said it was making progress with customer relations following problems with its billing system. ...
Npower clears enough late bills to meet Ofgems target image
Source : Guardian [Read Article] Wednesday 3rd of September 2014 03:24:59 PM
.... That threat has now been lifted, although the investigation, which could result in a fine, will continue. The billing woes began in 2012 when npower, which is owned by the German firm RWE, introduced a new billing system. ...
Npower profits fall 38% on customer service costs image
Source : BBC [Read Article] Thursday 14th of August 2014 01:42:03 PM
....They also said they had overhauled the customer service operation after topping the complaints tables for the big six energy firms operating in the UK every quarter since the end of 2012. A switch in billing system led to huge customer service failings, with Citizens Advice branding the operations as "unacceptable". ...
Is Scottish Power now the worst firm for bill bungles? image
Source : Telegraph [Read Article] Thursday 31st of July 2014 10:28:50 AM
.... . Both suppliers blamed the introduction of new billing systems for the problems experienced by customers. ...
'Npower took £25,000 from our account' image
Source : Telegraph [Read Article] Sunday 13th of July 2014 07:12:06 AM
.... . The charity’s latest complaints league table sees npower “firmly at rock bottom” in sixth place and Scottish Power in fifth place after both introduced new billing systems. ...
....But, at npower, the figure is four times that with one in every 169 customers having complained in the three months to the end of March. At Scottish Power, one in 506 customers complained as both firms had problems with new billing systems. ...
Scottish Power and Npower complaints double in three months image
Source : Independent [Read Article] Thursday 10th of July 2014 09:43:21 AM
....At Scottish Power, the fifth-worst company in terms of complaints, one in 506 customers complained. The doubling in the number of fed-up customers is because both companies introduced new billing systems which had major teething problems. ...
npower and Scottish Power complaints double image
Source : Telegraph [Read Article] Thursday 10th of July 2014 08:10:31 AM
. Complaints about npower and Scottish Power doubled in the first quarter of this year after new billing systems caused problems for customers. ...
Complaints about npower and Scottish Power double in first quarter image
Source : Guardian [Read Article] Wednesday 9th of July 2014 11:02:00 PM
. Complaints about npower and Scottish Power doubled in the first quarter of 2014 after new billing systems caused problems for customers. ...
Why can't energy providers get the basics right? image
Source : Telegraph [Read Article] Monday 7th of July 2014 11:04:00 AM
.... On Friday, British Gas admitted that it had misled thousands of customers over the savings they could make on their bills. Npower has had enormous problems with the introduction of a new billing system. ...

Page rendered in 2.0543 seconds.