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....". Another broadband provider, TalkTalk, said: "We welcome measures to make it easier for consumers to be reimbursed when things go wrong. ... [Read full article on BBC ]
Friday 24th of March 2017 07:38:46 AM
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....Ofcom found that BT broke rules put in place to stop Openreach, its subsidiary that controls the UK broadband infrastructure network, abusing its “significant market power” by cutting compensation payments to rivals, blaming installation delays on factors beyond its control when this was not the case. BT said it expected to pay out £300m in compensation to rivals including Sky, Vodafone and TalkTalk for the “serious breach” of Ofcom’s rules. ... [Read full article on Guardian ]
Monday 27th of March 2017 03:54:47 AM
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....A missed engineering appointment would carry a charge of £20, compared to Ofcom’s £30. Other broadband and landline providers including TalkTalk and Vodafone did not sign up to the industry proposal. ... [Read full article on Guardian ]
Friday 24th of March 2017 09:31:46 AM
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Latest Finance News related to TalkTalk

BT fined £42m over delays to high-speed cable installation image
Source : Guardian [Read Article] Monday 27th of March 2017 03:54:47 AM
....Ofcom found that BT broke rules put in place to stop Openreach, its subsidiary that controls the UK broadband infrastructure network, abusing its “significant market power” by cutting compensation payments to rivals, blaming installation delays on factors beyond its control when this was not the case. BT said it expected to pay out £300m in compensation to rivals including Sky, Vodafone and TalkTalk for the “serious breach” of Ofcom’s rules. ...
Broadband users in line for millions in Ofcom compensation plan image
Source : Guardian [Read Article] Friday 24th of March 2017 09:31:46 AM
....A missed engineering appointment would carry a charge of £20, compared to Ofcom’s £30. Other broadband and landline providers including TalkTalk and Vodafone did not sign up to the industry proposal. ...
Ofcom plans instant payback for broadband woes image
Source : BBC [Read Article] Friday 24th of March 2017 07:38:46 AM
....". Another broadband provider, TalkTalk, said: "We welcome measures to make it easier for consumers to be reimbursed when things go wrong. ...
Charlotte Hogg image
Source : BBC [Read Article] Tuesday 14th of March 2017 01:51:01 PM
.... She began her career in 1992 at the Bank of England as a graduate trainee for two years. She then spent 14 years working in the US, first at consultancy firm McKinsey, whose alumni includes the likes of Facebook chief operating officer Sheryl Sandberg and Dido Harding, the outgoing chief executive of telecoms group TalkTalk. ...
Has TalkTalk’s security been breached yet again? image
Source : Guardian [Read Article] Saturday 11th of March 2017 06:59:27 AM
. Fraudsters are believed to be targeting TalkTalk customers again, this time on an “industrial scale”, amid claims that a gang based in India is using details stolen in recent weeks. ...
Does BT's Openreach deal mean faster broadband or higher prices? image
Source : Guardian [Read Article] Friday 10th of March 2017 01:21:25 PM
.... In a deal with regulator Ofcom, BT will now hive the company off independently, although it will remain the 100% owner. The idea is that Openreach will become a distinct entity with its 32,000 staff serving all customers equally, with the likes of Sky, TalkTalk and Vodafone treated no differently to BT when it comes to investment and access. ...
BT Openreach deal could pave way for cheaper, faster broadband image
Source : Guardian [Read Article] Friday 10th of March 2017 07:32:13 AM
....This will take several months and the separation of Openreach will not begin until that has taken place. Rivals – which include Sky, TalkTalk and Vodafone – argue that BT has deliberately dragged its heels in opening up the network to their engineers, which has hampered their ability to offer homes superfast broadband access. ...
BT Openreach deal aims to shakeup UK broadband image
Source : BBC [Read Article] Friday 10th of March 2017 07:18:06 AM
....Ofcom said that Openreach will become a distinct company with its own staff, management and strategy "to serve all of its customers equally". It must consult with customers such as Sky and TalkTalk on major investments. ...
Inside the TalkTalk 'Indian scam call centre' image
Source : BBC [Read Article] Monday 6th of March 2017 11:47:00 AM
. TalkTalk customers are being targeted by an industrial-scale fraud network in India, according to whistleblowers who say they were among hundreds of staff hired to scam customers of the British telecoms giant. ...
Landline charges for 2m customers to be cut as telecoms watchdog steps in image
Source : Guardian [Read Article] Tuesday 28th of February 2017 09:12:38 AM
....9 million people. At the start of the review in December, Ofcom said BT and Virgin Media had the highest line-rental charges, followed by TalkTalk and Sky. ...
TalkTalk scam victims say it’s time for answers image
Source : Guardian [Read Article] Saturday 18th of February 2017 06:59:33 AM
. When pensioner Barry Tucker was called at home by his telecoms provider, TalkTalk, quoting his account number and personal details he dutifully carried out their instructions. ...
Game over! How to beat the 10% rise in the cost of your TV, phone and broadband image
.... Virgin Media traditionally puts up its prices in February, and it is expected to do so this year. Only under-fire TalkTalk, still trying to rebuild its reputation after the hacking scandal, has cut prices for new and existing customers – but only after it hiked bills at the end of last year. ...
TalkTalk chief executive Dido Harding to step down image
Source : Guardian [Read Article] Wednesday 1st of February 2017 07:40:12 AM
. Dido Harding, the chief executive of TalkTalk, is to stand down 18 months after the company was hit by a cyber-attack affecting tens of thousands of customers. ...
Mistakes were made: readers on the firms with awful customer service image
Source : Guardian [Read Article] Monday 16th of January 2017 07:00:17 AM
....And now raise a glass to the Observer reader nominations for memorable customer experience in 2016:. TalkTalk, nominated by HL, London. ...
BT, Plusnet and EE top broadband complaints list image
Source : Guardian [Read Article] Tuesday 20th of December 2016 11:50:55 AM
....The total volume of landline and broadband complaints made to Ofcom increased between the second and third quarter of 2016, while the number of pay-monthly mobile complaints decreased and pay TV complaints remained stable. The data showed that TalkTalk reduced the number of complaints it got, while all three BT brands worsened their broadband performance in the third quarter of the year. ...
TalkTalk hacker, 19, pleads guilty at the Old Bailey image
Source : BBC [Read Article] Tuesday 13th of December 2016 06:17:19 PM
. A 19-year-old man has pleaded guilty to involvement in the major hack attack of the telecoms firm TalkTalk last year. ...
TalkTalk's wi-fi hack advice is 'astonishing' image
Source : BBC [Read Article] Wednesday 7th of December 2016 02:23:07 PM
. TalkTalk's handling of a wi-fi password breach is being criticised by several cyber-security experts. ...
The Crusader: Phone trouble couple back on line image
Source : Daily Express [Read Article] Monday 5th of December 2016 08:54:00 AM
.... . The Mattinsons, from Cumbria, were offered a superfast broadband package by their company TalkTalk when they were upgraded from an old-style telephone deal in early October. ...
TalkTalk and Post Office routers hit by cyber-attack image
Source : BBC [Read Article] Thursday 1st of December 2016 03:33:59 PM
. Thousands of TalkTalk and Post Office customers have had their internet access cut by an attack targeting certain types of internet routers. ...
Ofcom to investigate rising landline prices amid concern for elderly image
Source : Guardian [Read Article] Thursday 1st of December 2016 09:02:57 AM
....All major landline providers had increased line-rental charges by between 28% and 41% in recent years, in spite of the wholesale cost of providing those landlines falling by 25%, said Ofcom. Market leaders BT and Virgin Media had the highest line-rental charges, with TalkTalk and Sky not far behind, Ofcom said. ...
BT under increasing pressure from Ofcom to split from Openreach image
Source : Guardian [Read Article] Tuesday 29th of November 2016 08:22:15 AM
....”. Rivals – which include Sky, TalkTalk and Vodafone – argue that BT has deliberately dragged its heels in opening up the network to their engineers, which has hampered their ability to offer homes superfast broadband access. ...
BT ordered to split legally from Openreach by Ofcom image
Source : BBC [Read Article] Tuesday 29th of November 2016 07:37:31 AM
....5%. Dido Harding, the chief executive of TalkTalk, told the BBC that "consumers and businesses across the country are completely fed-up that their broadband doesn't work". ...
Three British men arrested over Three mobile network data breach image
Source : Guardian [Read Article] Friday 18th of November 2016 01:09:11 AM
....”. It comes after telecoms giant TalkTalk fell victim to an attack on its website on 21 October last year which resulted in the personal data of nearly 160,000 people being accessed. ...
Boy, 17, admits TalkTalk hacking offences image
Source : BBC [Read Article] Tuesday 15th of November 2016 01:40:03 PM
. A 17-year-old boy has admitted hacking offences linked to a data breach at the communications firm TalkTalk, claiming he was "just showing off" to friends. ...
After Tesco fraud, are other banks vulnerable to cyber-attacks? image
Source : Guardian [Read Article] Saturday 12th of November 2016 07:00:42 AM
....Cliff Moyce, global head of financial services at technology firm DataArt, told Guardian Money that the financial regulators need to take a stronger line if further incidents are to be prevented. Moyce, who has worked in financial security for more than 25 years, says Tesco Bank customer losses were “almost certainly” not the result of a TalkTalk-style outside hack, but were more likely caused by a failure of its IT security and data protection processes. ...
Tesco Bank cyber-thieves stole £2.5m from 9,000 people image
Source : Guardian [Read Article] Tuesday 8th of November 2016 10:10:43 PM
....The Information Commissioner’s Office is also scrutinising the situation. It fined telecom company TalkTalk a record £400,000 in October for failing to stop the personal data of 157,000 customers being hacked. ...
Tesco Bank cyber raid 'unprecedented', says financial regulator image
Source : Guardian [Read Article] Tuesday 8th of November 2016 11:48:52 AM
....The Information Commissioner’s Office is also scrutinising the situation. It fined telecom company TalkTalk a record £400,000 in October for failing to stop the personal data of 157,000 customers being hacked. ...
Virgin becomes last major UK 4G network image
Source : BBC [Read Article] Monday 7th of November 2016 12:38:32 PM
....Virgin Media is a mobile virtual network operator (MVNO) that uses EE's network to provide its service, and already offers 4G tariffs to business customers. Some smaller MVNOs such as TalkTalk Mobile are yet to provide 4G services, although Virgin Media is the last of the big players to switch on a high-speed service for consumers. ...
How to avoid mobile rip-offs image
Source : Daily Express [Read Article] Wednesday 2nd of November 2016 07:57:00 AM
.... . BT, EE, TalkTalk and Virgin offer quad-play bundles combining your broadband, landline, digital TV and mobile, which may prove cheaper overall, Earl says. ...
Our Plusnet line crackles and broadband is patchy image
Source : Guardian [Read Article] Tuesday 11th of October 2016 06:00:39 AM
.... JK, Tayport, Fife. Last week the telecoms regulator Ofcom said that Plusnet was jointly the most complained-about firm (with TalkTalk) for problems with landlines. ...
TalkTalk fined £400,000 for theft of customer details image
Source : BBC [Read Article] Wednesday 5th of October 2016 01:27:54 PM
. TalkTalk has been fined a record £400,000 for poor website security which led to the theft of the personal data of nearly 157,000 customers. ...
Half of TalkTalk customers face price rises as firm goes 'all-in' image
Source : Guardian [Read Article] Monday 3rd of October 2016 03:50:13 PM
. TalkTalk has announced price increases for around half of its customers, as part of a plan to simplify tariffs and do away with separate landline charges. ...
Got a customer complaint? Take it up with the CEO image
Source : Guardian [Read Article] Sunday 18th of September 2016 06:00:10 AM
.... There was no answer from Tesco, British Airways or Virgin Media, while a generic response came back from Virgin’s Richard Branson. TalkTalk’s Dido Harding and a member of Vodafone’s “specialist customer relations team” forwarded the email to the press office. ...
Do your homework if ‘back to school’ means a first phone for your child image
Source : Guardian [Read Article] Saturday 3rd of September 2016 06:00:24 AM
.... One option to consider is whether your home phone provider is offering a free sim as part of your package. BT, TalkTalk and Virgin all do, but check the terms closely as you generally can’t cap the bill and are liable for all charges to the account. ...
Someone is trying to scam me, but where is TalkTalk to help? image
Source : Guardian [Read Article] Monday 22nd of August 2016 11:02:50 AM
. Someone claiming to be from TalkTalk just rang me out of the blue, to tell me there was something wrong with my router. ...
Related to :

TalkTalk attacks BT football spending as Openreach row flares up
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Source : Telegraph [Read Article] Saturday 13th of August 2016 06:58:00 PM
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How to avoid falling victim to fraudsters image
Source : Guardian [Read Article] Saturday 30th of July 2016 06:00:26 AM
.... If they quote your account number it means nothing, so be on your guard. Many TalkTalk customers lost huge sums after being rung up by fraudsters quoting them their personal details – all stolen from the company. ...

Britain could 'enjoy better broadband after leaving the EU' because Ofcom will have more power
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.... . However, the proposals infuriated rival companies such as TalkTalk, Sky and Vodafone, which have warned that only a forced separation will guarantee that BT does not unfairly profit from its monopoly over the network. ...

BT's customer service is dire, but it has provided a decent broadband network
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.... This is dry, technical, regulatory stuff, but it matters for millions of UK citizens who now depend on fast broadband speeds. For some time, BT’s fiercest competitors and biggest customers – Sky, Vodafone and TalkTalk – have been calling on the company to be broken up, and for Openreach to become a separate and completely independent company. ...
BT avoids Openreach breakup but Ofcom orders more investment image
Source : Guardian [Read Article] Tuesday 26th of July 2016 07:12:29 AM
....”. BT’s rivals – Sky, Vodafone and TalkTalk – argue that the company has dragged its heels on opening its network to their engineers, which stymies their ability to offer homes superfast broadband access. ...

Millions will be condemned to 'dire' broadband after regulator refuses to break up BT, MPs warn
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....". The move has already infuriated BT's rivals such as TalkTalk, Sky and Vodafone, which have warned that only a forced separation will guarantee that BT does not unfairly profit from it's monopoly over the network. ...
BT willing to give broadband division more independence image
Source : Guardian [Read Article] Monday 25th of July 2016 09:43:48 AM
....Last week MPs on the culture, media and sport select committee criticised BT in a report, claiming it had underinvested in Openreach to the tune of several hundred million pounds. In February, Ofcom stopped short of recommending that BT be forced to spin off Openreach, as requested by competitors including TalkTalk and Sky. ...
BT says Openreach can have investment powers and board image
Source : BBC [Read Article] Monday 25th of July 2016 08:52:02 AM
....However, Sky said the plan had "limited ambition" and called for BT to invest in the UK's broadband fibre network. Sky, Vodafone and TalkTalk have all suggested Openreach should be separated from BT. ...

We pay BT nearly £700m a year but have no idea where it goes, says TalkTalk boss
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...
Related to :
BT fault hits broadband users and banks image
Source : BBC [Read Article] Wednesday 20th of July 2016 09:01:25 AM
....The problem comes a day after BT's Openreach internet infrastructure business was criticised by MPs over its alleged failure to "adequately" invest in fast fibre. The chief executive of TalkTalk, a rival telecoms firm, has reiterated her call for the unit to be split off and run as a separate business. ...
BT not investing enough in Openreach, MPs say image
Source : Guardian [Read Article] Tuesday 19th of July 2016 08:52:59 AM
.... Openreach is obliged to make its cables and services available to BT’s competitors on the same terms. In February, Ofcom stopped short of recommending that BT be forced to spin off Openreach, as requested by competitors including TalkTalk and Sky. ...
BT must 'put its house in order' - MPs image
Source : BBC [Read Article] Tuesday 19th of July 2016 06:22:44 AM
....Rival companies have long called for a split between BT and its Openreach operation, which runs its cables, fibre and network infrastructure. Companies such as Sky, Vodafone and TalkTalk, who pay to use the network, have claimed in the past that BT underinvested in Openreach, leading to a poor service with interruptions and slow speeds. ...
Post Office landline and EE broadband tops Ofcom complaints list image
Source : Guardian [Read Article] Friday 8th of July 2016 03:53:23 PM
....Meanwhile EE is still the most criticised home broadband company, according to official figures. The telecoms regulator Ofcom, which publishes its data every three months, said the Post Office’s HomePhone service had overtaken TalkTalk to become the most complained about landline operator. ...
Brexit: UK tech sector reacts to Leave vote image
Source : BBC [Read Article] Friday 24th of June 2016 03:48:49 PM
....Now the UK has decided to leave the European Union, technology firms have been left to wonder what the future holds. As news of Brexit broke, tech firms including BT, TalkTalk and software firm Sage reported share price falls. ...
Holidays that are cheap – and safe, plus why cash trumps shares for top returns image
....Nationwide’s delays could cost us the home we want to buy. Stung by phone call scam after switching to TalkTalk. ...
Stung by phone call scam after switching to TalkTalk image
Source : Guardian [Read Article] Monday 20th of June 2016 06:00:03 AM
Ticket touts could be licensed, plus the chance to snap up a towering folly image
.... This week Miles Brignall revealed how one firm had charged large bills for tiny scratches, and tackled another that insisted a driver buy unnecessary insurance. Fraudster posing as TalkTalk took £1,800 from my account. ...
Fraudster posing as TalkTalk took £1,800 from my account image
Source : Guardian [Read Article] Tuesday 24th of May 2016 06:00:02 AM
. I have lost £1,800 in a credit card scam by a fraudster posing as TalkTalk. ...
BT rivals back call for reform to boost the UK’s digital communications image
Source : Daily Express [Read Article] Tuesday 17th of May 2016 08:03:00 AM
. Sky, TalkTalk, Vodafone, the Independent Networks Cooperative Association and the Federation of Communication Services have sent a joint open letter to Ofcom setting out a 10-point plan for a more independent Openreach. ...
Two cheers for Google’s ban on payday loan ads image
Source : Guardian [Read Article] Saturday 14th of May 2016 06:01:29 AM
.... What is yours?. Surely it is time for the Information Commissioner’s Office to break its silence on what happened at TalkTalk last year? So far we know that there were a string of data breaches, and at least 157,000 customers had their accounts accessed. ...
Wimbledon debentures and Tesla cars: are they worth it? image
Source : Guardian [Read Article] Thursday 12th of May 2016 02:25:09 PM
.... But is it worth the asking price? Miles Brignall looks under the bonnet. Targeted by fraudsters despite TalkTalk’s denials. ...
TalkTalk profits halve after cyber-attack image
Source : Guardian [Read Article] Thursday 12th of May 2016 08:42:23 AM
. TalkTalk profits more than halved following a cyber-attack in which the personal details of thousands of customers were hacked. ...
Five minute guide to broadband image
Source : Daily Express [Read Article] Sunday 8th of May 2016 01:05:00 PM
....They must also give greater prominence to up-front costs, contract length and pricing after initial discounts have expired. TalkTalk acts . ...
Targeted by fraudsters despite TalkTalk’s denials image
Source : Guardian [Read Article] Sunday 8th of May 2016 06:00:14 AM
. I have been communicating with TalkTalk for a number of months following its cyber attack, regarding scam calls I’ve been receiving from people claiming to be TalkTalk. ...
Targeted by fraudsters despite TalkTalk’s denials image
Source : Guardian [Read Article] Sunday 8th of May 2016 06:00:14 AM
. I have been communicating with TalkTalk for a number of months following its cyber attack, regarding scam calls I’ve been receiving from people claiming to be TalkTalk. ...
BT to answer superfast call image
Source : Daily Express [Read Article] Friday 6th of May 2016 12:01:00 AM
....It pledged to improve customer service, including reducing the standard time to fix line faults by 24 hours and handling 90 per cent of customers’ calls in the UK by next March. Openreach, which operates fibres, wires and cables that are used by rivals such as Sky and TalkTalk to serve their broadband customers, will hire 1,000 new engineers this year. ...
BT to spend £6bn on superfast broadband and 4G rollout image
Source : Guardian [Read Article] Thursday 5th of May 2016 07:51:46 AM
.... Its head, Clive Selley, has promised customers “better service, broader coverage and faster speeds”. Earlier this year the telecoms regulator, Ofcom, stopped short of recommending that BT be forced to spin off Openreach, as demanded by rivals including TalkTalk and Sky. ...
Plagued by nuisance calls? It’s time to ring some strategic changes image
Source : Guardian [Read Article] Monday 18th of April 2016 06:00:10 AM
.... Ofcom will not take action on individual complaints, but once it gets a large number regarding the same company it will take action. In 2013, for instance, it fined TalkTalk £750,000 for an excessive number of silent and abandoned calls. ...
Broadband ad rules are 'complete and utter joke', says culture minister image
Source : Guardian [Read Article] Thursday 14th of April 2016 01:13:08 PM
....”. In January, the ASA announced it is to crack down on the way companies including Sky, BT, Virgin Media, TalkTalk, EE, Three and O2 advertise the confusing advertising of prices of broadband packages. ...
Tesco: Business hits and misses image
Source : BBC [Read Article] Tuesday 12th of April 2016 11:01:29 PM
....In 2011 Tesco bought an 80% stake in the online video shop Blinkbox Entertainment. The business racked up heavy losses and was sold to TalkTalk in January 2015. ...
Vodafone heads list of mobile provider complaints image
Source : Guardian [Read Article] Wednesday 30th of March 2016 04:48:27 PM
.... The regulator said it receives just under 300 telecoms complaints a day from consumers who are unhappy with their service. TalkTalk received the most landline complaints, at 30 per 100,000 customers, while EE, Plusnet, Post Office and BT also continued to generate landline complaints significantly above the industry average. ...
Not connected? Britain’s worst mobile, broadband and TV providers REVEALED image
Source : Daily Express [Read Article] Wednesday 30th of March 2016 03:06:00 PM
.... The phone giant was also the second most complained about landline provider with 25 complains for every 100,000 customers. However, topping the list of worst landline providers was TalkTalk with 30 complaints for every 100,000. ...
Landline rental charge could be axed image
Source : BBC [Read Article] Tuesday 22nd of March 2016 08:29:25 AM
.... . The minister is inviting BT, TalkTalk, Virgin and Sky for discussions. ...
BT must install business broadband more quickly, Ofcom says image
Source : Guardian [Read Article] Tuesday 22nd of March 2016 08:04:32 AM
....The regulator has already told BT to help rivals use its infrastructure to lay fibre cables that are faster than its own copper network, but has stopped short of recommending that BT be forced to split off Openreach, the division that owns the broadband infrastructure. TalkTalk and Sky said last month that Ofcom had not gone far enough. ...
Why has Tesco suddenly ditched me as a broadband customer? image
Source : Guardian [Read Article] Monday 21st of March 2016 07:00:01 AM
....The letter includes no timeframe, but I have since received a second letter, giving me a 30-day window to make other plans. I knew Tesco had sold its business to TalkTalk but it seems weird to just be dropped. ...
All Sky subscribers to get some Premier League matches for free image
Source : Guardian [Read Article] Friday 18th of March 2016 11:49:14 AM
....However, Sky is understood to see Now TV customers as completely different consumers of media to traditional customers and the company is not aiming to win them over to a full package. It sees Sky Sports Mix as a way of offering more value to existing customers to stop them thinking about defecting to rivals such as BT Sport, Virgin Media and TalkTalk TV. ...
I want to delete Asda, but its ‘smooth checkout’ is cutting up rough image
.... Asda said it could suspend it but not delete it. In the wake of the recent hacking of TalkTalk, can it be made to do so? MS, London. ...
Banking scams push up UK financial fraud 'by more than 25%' image
Source : Guardian [Read Article] Thursday 17th of March 2016 01:30:55 PM
.... As security systems have improved in other areas of banking, fraudsters have opted to target consumers directly by phoning them up, or using online vulnerabilities. Scammers have pretended to be bank staff, police and from firms such as TalkTalk, and persuaded consumers to send money to their bank accounts, aided by the faster payments system and previously lax account opening requirements at banks. ...
Firms call for faster UK broadband image
Source : BBC [Read Article] Monday 29th of February 2016 12:03:20 AM
....Rivals had called for a split between BT and its Openreach operation, which runs its cables, fibre and network infrastructure. Companies such as Sky, Vodafone and TalkTalk, who pay to use the network, had claimed that BT underinvested in Openreach, leading to a poor service with interruptions and slow speeds. ...

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