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....10=. TalkTalk (62%). ... [Read full article on Guardian ]
Saturday 27th of May 2017 06:01:20 AM
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....According to PwC's research, the UK is one of the most active places in Europe for regulatory enforcement in this area, along with Italy. Penalties issued by the UK Information Commissioner's Office in 2016 included a record £400,000 fine for telecoms firm TalkTalk over security failings that allowed a cyber attacker to access customer data "with ease". ... [Read full article on BBC ]
Wednesday 31st of May 2017 11:02:50 PM
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....If you are regularly left staring at the spinning “wheel of doom” rather than your chosen iPlayer programme, now is the time to upgrade your broadband package to a faster fibre service, following the outbreak of a price war among the major providers. This week telecoms firm TalkTalk fired the latest salvo by cutting the cost of its “up to 38Mbps” faster fibre service to just £25 a month (including the landline), meaning fibre now costs the same, or less, than many people are paying for their basic package. ... [Read full article on Guardian ]
Friday 26th of May 2017 11:07:48 AM
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. I know you have charted the various data breaches at phone company TalkTalk, so thought I’d share my experience. ... [Read full article on Guardian ]
Wednesday 14th of June 2017 06:00:19 AM
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.... JW, Stockport. Virgin Media always does well in the annual Ofcom complaints data, scoring better than the likes of TalkTalk or BT. ... [Read full article on Guardian ]
Tuesday 30th of May 2017 06:00:00 AM
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Latest Finance News related to TalkTalk

Every time I contact TalkTalk I get a fake email from scammers image
Source : Guardian [Read Article] Wednesday 14th of June 2017 06:00:19 AM
. I know you have charted the various data breaches at phone company TalkTalk, so thought I’d share my experience. ...
Firms warned to prepare for tougher EU data protection rules image
Source : BBC [Read Article] Wednesday 31st of May 2017 11:02:50 PM
....According to PwC's research, the UK is one of the most active places in Europe for regulatory enforcement in this area, along with Italy. Penalties issued by the UK Information Commissioner's Office in 2016 included a record £400,000 fine for telecoms firm TalkTalk over security failings that allowed a cyber attacker to access customer data "with ease". ...
Virgin’s £241 penalty because we have to move home image
Source : Guardian [Read Article] Tuesday 30th of May 2017 06:00:00 AM
.... JW, Stockport. Virgin Media always does well in the annual Ofcom complaints data, scoring better than the likes of TalkTalk or BT. ...
Broadband price wars: TalkTalk fires superfast salvo at super-low cost image
....If you are regularly left staring at the spinning “wheel of doom” rather than your chosen iPlayer programme, now is the time to upgrade your broadband package to a faster fibre service, following the outbreak of a price war among the major providers. This week telecoms firm TalkTalk fired the latest salvo by cutting the cost of its “up to 38Mbps” faster fibre service to just £25 a month (including the landline), meaning fibre now costs the same, or less, than many people are paying for their basic package. ...
Keurboom Communications fined record £400,000 over nuisance calls image
Source : Guardian [Read Article] Thursday 11th of May 2017 07:42:52 AM
....The previous record nuisance call fine was in February 2016 when the ICO fined Prodial, a lead generation company, £350,000 for making 46m nuisance calls. In September 2016 the ICO fined TalkTalk £400,000 under the Data Protection Act for failing to prevent an attack on its systems. ...
Staley might be right: UK immigration policy could be key to City's future | Nils Pratley image
.... The immigration rules may well be the swing factor. All hail Sir Charles Dunstone, the returning hero who knows what makes TalkTalk tick. ...
TalkTalk slumps 11% on profit warning image
Source : BBC [Read Article] Wednesday 10th of May 2017 09:06:26 AM
. TalkTalk shares have fallen almost 11% after the broadband provider cut its dividend and warned profits will fall. ...
Just Eat delivers £10m The X Factor sponsorship deal image
Source : Guardian [Read Article] Thursday 27th of April 2017 09:18:01 AM
....A fall in The X Factor viewing numbers – last year’s final was the lowest-rated in the show’s 12-year history – has not dented the value of the deal. It is understood to be similar to the figure paid by TalkTalk, which last year ended its 10-year partnership that dated to when it was part of Carphone Warehouse. ...
TalkTalk hack attack: Friends admit cyber crime charges image
Source : BBC [Read Article] Wednesday 26th of April 2017 05:24:29 PM
. Two friends have admitted their part in a £42m hack attack on the TalkTalk website. ...
Which? survey reveals best and worst UK broadband providers image
Source : Guardian [Read Article] Friday 21st of April 2017 06:00:11 AM
. The biggest broadband providers are failing on basic customer service, speed and reliability – with TalkTalk and BT named as the worst suppliers – according to a survey by consumer group Which?. ...
Bake Off auction seeks to whip up sponsorship bidding frenzy image
Source : Guardian [Read Article] Thursday 20th of April 2017 03:15:30 PM
.... Channel 4 is expected to open the bidding for the headline sponsorship at about £8m. If a bidding war were to ensue it could eclipse the record near-£10m a year that TalkTalk paid to sponsor The X Factor. ...
TalkTalk and BT rated worst for broadband in Which? survey image
Source : BBC [Read Article] Wednesday 19th of April 2017 11:02:09 PM
. TalkTalk and BT have received the worst customer satisfaction scores in a survey of 12 broadband providers. ...
Hackers attacked one in five UK firms last year, survey finds image
Source : Guardian [Read Article] Tuesday 18th of April 2017 06:01:21 AM
....Larger companies, defined as those with at least 100 staff, were more susceptible to cyber-attacks, with 42% of big businesses falling victim to cybercrime, compared with 18% of small companies. The survey of 1,200 businesses follows a series of high-profile attacks on company databases, including those at search engine Yahoo, telecoms firm TalkTalk and dating website Ashley Madison. ...
Cyber attacks 'hit one in five UK firms' image
Source : BBC [Read Article] Tuesday 18th of April 2017 02:26:38 AM
...."Firms need to be proactive about protecting themselves from cyber attacks," said BCC director-general Adam Marshall. Household names including Yahoo, eBay and TalkTalk have all fallen victim to major cyber attacks. ...
Broadband prices penalise loyal customers - Citizens Advice image
Source : BBC [Read Article] Monday 10th of April 2017 11:07:59 PM
....BT announced price rises in January for many of its services, including regular and super-fast broadband. Sky, Virgin Media and TalkTalk had also all put up their prices in the past 12 months. ...
Wonga data breach could affect nearly 250,000 UK customers image
Source : Guardian [Read Article] Sunday 9th of April 2017 11:33:39 AM
....5m was stolen from 9,000 customers, while mobile phone operator Three said information from 130,000 users had been compromised when its systems were breached. A cyber attack on phone company Talk Talk in 2015 resulted in a £400,000 fine from the ICO after it found the firm “could have been prevented if TalkTalk had taken basic steps to protect customers’ information”. ...
Broadband users could see bills slashed as BT is forced to cut charges image
....Millions of broadband customers could see their bills slashed under proposals from Ofcom that would force BT to cut almost £100m in charges to rivals to provide services to their customers on its network. The telecoms watchdog has published proposals that would see BT-owned Openreach, which controls the UK’s broadband network, dramatically reduce what it charges rivals such as Sky and TalkTalk to offer superfast 40Mb broadband packages to customers via its network. ...
BT fined £42m over delays to high-speed cable installation image
Source : Guardian [Read Article] Monday 27th of March 2017 03:54:47 AM
....Ofcom found that BT broke rules put in place to stop Openreach, its subsidiary that controls the UK broadband infrastructure network, abusing its “significant market power” by cutting compensation payments to rivals, blaming installation delays on factors beyond its control when this was not the case. BT said it expected to pay out £300m in compensation to rivals including Sky, Vodafone and TalkTalk for the “serious breach” of Ofcom’s rules. ...
Broadband users in line for millions in Ofcom compensation plan image
Source : Guardian [Read Article] Friday 24th of March 2017 09:31:46 AM
....A missed engineering appointment would carry a charge of £20, compared to Ofcom’s £30. Other broadband and landline providers including TalkTalk and Vodafone did not sign up to the industry proposal. ...
Ofcom plans instant payback for broadband woes image
Source : BBC [Read Article] Friday 24th of March 2017 07:38:46 AM
....". Another broadband provider, TalkTalk, said: "We welcome measures to make it easier for consumers to be reimbursed when things go wrong. ...
Charlotte Hogg image
Source : BBC [Read Article] Tuesday 14th of March 2017 01:51:01 PM
.... She began her career in 1992 at the Bank of England as a graduate trainee for two years. She then spent 14 years working in the US, first at consultancy firm McKinsey, whose alumni includes the likes of Facebook chief operating officer Sheryl Sandberg and Dido Harding, the outgoing chief executive of telecoms group TalkTalk. ...
Has TalkTalk’s security been breached yet again? image
Source : Guardian [Read Article] Saturday 11th of March 2017 06:59:27 AM
. Fraudsters are believed to be targeting TalkTalk customers again, this time on an “industrial scale”, amid claims that a gang based in India is using details stolen in recent weeks. ...
Does BT's Openreach deal mean faster broadband or higher prices? image
Source : Guardian [Read Article] Friday 10th of March 2017 01:21:25 PM
.... In a deal with regulator Ofcom, BT will now hive the company off independently, although it will remain the 100% owner. The idea is that Openreach will become a distinct entity with its 32,000 staff serving all customers equally, with the likes of Sky, TalkTalk and Vodafone treated no differently to BT when it comes to investment and access. ...
BT Openreach deal could pave way for cheaper, faster broadband image
Source : Guardian [Read Article] Friday 10th of March 2017 07:32:13 AM
....This will take several months and the separation of Openreach will not begin until that has taken place. Rivals – which include Sky, TalkTalk and Vodafone – argue that BT has deliberately dragged its heels in opening up the network to their engineers, which has hampered their ability to offer homes superfast broadband access. ...
BT Openreach deal aims to shakeup UK broadband image
Source : BBC [Read Article] Friday 10th of March 2017 07:18:06 AM
....Ofcom said that Openreach will become a distinct company with its own staff, management and strategy "to serve all of its customers equally". It must consult with customers such as Sky and TalkTalk on major investments. ...
Inside the TalkTalk 'Indian scam call centre' image
Source : BBC [Read Article] Monday 6th of March 2017 11:47:00 AM
. TalkTalk customers are being targeted by an industrial-scale fraud network in India, according to whistleblowers who say they were among hundreds of staff hired to scam customers of the British telecoms giant. ...
Landline charges for 2m customers to be cut as telecoms watchdog steps in image
Source : Guardian [Read Article] Tuesday 28th of February 2017 09:12:38 AM
....9 million people. At the start of the review in December, Ofcom said BT and Virgin Media had the highest line-rental charges, followed by TalkTalk and Sky. ...
TalkTalk scam victims say it’s time for answers image
Source : Guardian [Read Article] Saturday 18th of February 2017 06:59:33 AM
. When pensioner Barry Tucker was called at home by his telecoms provider, TalkTalk, quoting his account number and personal details he dutifully carried out their instructions. ...
Game over! How to beat the 10% rise in the cost of your TV, phone and broadband image
.... Virgin Media traditionally puts up its prices in February, and it is expected to do so this year. Only under-fire TalkTalk, still trying to rebuild its reputation after the hacking scandal, has cut prices for new and existing customers – but only after it hiked bills at the end of last year. ...
TalkTalk chief executive Dido Harding to step down image
Source : Guardian [Read Article] Wednesday 1st of February 2017 07:40:12 AM
. Dido Harding, the chief executive of TalkTalk, is to stand down 18 months after the company was hit by a cyber-attack affecting tens of thousands of customers. ...
Mistakes were made: readers on the firms with awful customer service image
Source : Guardian [Read Article] Monday 16th of January 2017 07:00:17 AM
....And now raise a glass to the Observer reader nominations for memorable customer experience in 2016:. TalkTalk, nominated by HL, London. ...
BT, Plusnet and EE top broadband complaints list image
Source : Guardian [Read Article] Tuesday 20th of December 2016 11:50:55 AM
....The total volume of landline and broadband complaints made to Ofcom increased between the second and third quarter of 2016, while the number of pay-monthly mobile complaints decreased and pay TV complaints remained stable. The data showed that TalkTalk reduced the number of complaints it got, while all three BT brands worsened their broadband performance in the third quarter of the year. ...
TalkTalk hacker, 19, pleads guilty at the Old Bailey image
Source : BBC [Read Article] Tuesday 13th of December 2016 06:17:19 PM
. A 19-year-old man has pleaded guilty to involvement in the major hack attack of the telecoms firm TalkTalk last year. ...
TalkTalk's wi-fi hack advice is 'astonishing' image
Source : BBC [Read Article] Wednesday 7th of December 2016 02:23:07 PM
. TalkTalk's handling of a wi-fi password breach is being criticised by several cyber-security experts. ...
The Crusader: Phone trouble couple back on line image
Source : Daily Express [Read Article] Monday 5th of December 2016 08:54:00 AM
.... . The Mattinsons, from Cumbria, were offered a superfast broadband package by their company TalkTalk when they were upgraded from an old-style telephone deal in early October. ...
TalkTalk and Post Office routers hit by cyber-attack image
Source : BBC [Read Article] Thursday 1st of December 2016 03:33:59 PM
. Thousands of TalkTalk and Post Office customers have had their internet access cut by an attack targeting certain types of internet routers. ...
Ofcom to investigate rising landline prices amid concern for elderly image
Source : Guardian [Read Article] Thursday 1st of December 2016 09:02:57 AM
....All major landline providers had increased line-rental charges by between 28% and 41% in recent years, in spite of the wholesale cost of providing those landlines falling by 25%, said Ofcom. Market leaders BT and Virgin Media had the highest line-rental charges, with TalkTalk and Sky not far behind, Ofcom said. ...
BT under increasing pressure from Ofcom to split from Openreach image
Source : Guardian [Read Article] Tuesday 29th of November 2016 08:22:15 AM
....”. Rivals – which include Sky, TalkTalk and Vodafone – argue that BT has deliberately dragged its heels in opening up the network to their engineers, which has hampered their ability to offer homes superfast broadband access. ...
BT ordered to split legally from Openreach by Ofcom image
Source : BBC [Read Article] Tuesday 29th of November 2016 07:37:31 AM
....5%. Dido Harding, the chief executive of TalkTalk, told the BBC that "consumers and businesses across the country are completely fed-up that their broadband doesn't work". ...
Three British men arrested over Three mobile network data breach image
Source : Guardian [Read Article] Friday 18th of November 2016 01:09:11 AM
....”. It comes after telecoms giant TalkTalk fell victim to an attack on its website on 21 October last year which resulted in the personal data of nearly 160,000 people being accessed. ...
Boy, 17, admits TalkTalk hacking offences image
Source : BBC [Read Article] Tuesday 15th of November 2016 01:40:03 PM
. A 17-year-old boy has admitted hacking offences linked to a data breach at the communications firm TalkTalk, claiming he was "just showing off" to friends. ...
After Tesco fraud, are other banks vulnerable to cyber-attacks? image
Source : Guardian [Read Article] Saturday 12th of November 2016 07:00:42 AM
....Cliff Moyce, global head of financial services at technology firm DataArt, told Guardian Money that the financial regulators need to take a stronger line if further incidents are to be prevented. Moyce, who has worked in financial security for more than 25 years, says Tesco Bank customer losses were “almost certainly” not the result of a TalkTalk-style outside hack, but were more likely caused by a failure of its IT security and data protection processes. ...
Tesco Bank cyber-thieves stole £2.5m from 9,000 people image
Source : Guardian [Read Article] Tuesday 8th of November 2016 10:10:43 PM
....The Information Commissioner’s Office is also scrutinising the situation. It fined telecom company TalkTalk a record £400,000 in October for failing to stop the personal data of 157,000 customers being hacked. ...
Tesco Bank cyber raid 'unprecedented', says financial regulator image
Source : Guardian [Read Article] Tuesday 8th of November 2016 11:48:52 AM
....The Information Commissioner’s Office is also scrutinising the situation. It fined telecom company TalkTalk a record £400,000 in October for failing to stop the personal data of 157,000 customers being hacked. ...
Virgin becomes last major UK 4G network image
Source : BBC [Read Article] Monday 7th of November 2016 12:38:32 PM
....Virgin Media is a mobile virtual network operator (MVNO) that uses EE's network to provide its service, and already offers 4G tariffs to business customers. Some smaller MVNOs such as TalkTalk Mobile are yet to provide 4G services, although Virgin Media is the last of the big players to switch on a high-speed service for consumers. ...
How to avoid mobile rip-offs image
Source : Daily Express [Read Article] Wednesday 2nd of November 2016 07:57:00 AM
.... . BT, EE, TalkTalk and Virgin offer quad-play bundles combining your broadband, landline, digital TV and mobile, which may prove cheaper overall, Earl says. ...
Our Plusnet line crackles and broadband is patchy image
Source : Guardian [Read Article] Tuesday 11th of October 2016 06:00:39 AM
.... JK, Tayport, Fife. Last week the telecoms regulator Ofcom said that Plusnet was jointly the most complained-about firm (with TalkTalk) for problems with landlines. ...
TalkTalk fined £400,000 for theft of customer details image
Source : BBC [Read Article] Wednesday 5th of October 2016 01:27:54 PM
. TalkTalk has been fined a record £400,000 for poor website security which led to the theft of the personal data of nearly 157,000 customers. ...
Half of TalkTalk customers face price rises as firm goes 'all-in' image
Source : Guardian [Read Article] Monday 3rd of October 2016 03:50:13 PM
. TalkTalk has announced price increases for around half of its customers, as part of a plan to simplify tariffs and do away with separate landline charges. ...
Got a customer complaint? Take it up with the CEO image
Source : Guardian [Read Article] Sunday 18th of September 2016 06:00:10 AM
.... There was no answer from Tesco, British Airways or Virgin Media, while a generic response came back from Virgin’s Richard Branson. TalkTalk’s Dido Harding and a member of Vodafone’s “specialist customer relations team” forwarded the email to the press office. ...
Do your homework if ‘back to school’ means a first phone for your child image
Source : Guardian [Read Article] Saturday 3rd of September 2016 06:00:24 AM
.... One option to consider is whether your home phone provider is offering a free sim as part of your package. BT, TalkTalk and Virgin all do, but check the terms closely as you generally can’t cap the bill and are liable for all charges to the account. ...
Someone is trying to scam me, but where is TalkTalk to help? image
Source : Guardian [Read Article] Monday 22nd of August 2016 11:02:50 AM
. Someone claiming to be from TalkTalk just rang me out of the blue, to tell me there was something wrong with my router. ...
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TalkTalk attacks BT football spending as Openreach row flares up
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Source : Telegraph [Read Article] Saturday 13th of August 2016 06:58:00 PM
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How to avoid falling victim to fraudsters image
Source : Guardian [Read Article] Saturday 30th of July 2016 06:00:26 AM
.... If they quote your account number it means nothing, so be on your guard. Many TalkTalk customers lost huge sums after being rung up by fraudsters quoting them their personal details – all stolen from the company. ...

Britain could 'enjoy better broadband after leaving the EU' because Ofcom will have more power
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.... . However, the proposals infuriated rival companies such as TalkTalk, Sky and Vodafone, which have warned that only a forced separation will guarantee that BT does not unfairly profit from its monopoly over the network. ...

BT's customer service is dire, but it has provided a decent broadband network
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.... This is dry, technical, regulatory stuff, but it matters for millions of UK citizens who now depend on fast broadband speeds. For some time, BT’s fiercest competitors and biggest customers – Sky, Vodafone and TalkTalk – have been calling on the company to be broken up, and for Openreach to become a separate and completely independent company. ...
BT avoids Openreach breakup but Ofcom orders more investment image
Source : Guardian [Read Article] Tuesday 26th of July 2016 07:12:29 AM
....”. BT’s rivals – Sky, Vodafone and TalkTalk – argue that the company has dragged its heels on opening its network to their engineers, which stymies their ability to offer homes superfast broadband access. ...

Millions will be condemned to 'dire' broadband after regulator refuses to break up BT, MPs warn
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....". The move has already infuriated BT's rivals such as TalkTalk, Sky and Vodafone, which have warned that only a forced separation will guarantee that BT does not unfairly profit from it's monopoly over the network. ...
BT willing to give broadband division more independence image
Source : Guardian [Read Article] Monday 25th of July 2016 09:43:48 AM
....Last week MPs on the culture, media and sport select committee criticised BT in a report, claiming it had underinvested in Openreach to the tune of several hundred million pounds. In February, Ofcom stopped short of recommending that BT be forced to spin off Openreach, as requested by competitors including TalkTalk and Sky. ...
BT says Openreach can have investment powers and board image
Source : BBC [Read Article] Monday 25th of July 2016 08:52:02 AM
....However, Sky said the plan had "limited ambition" and called for BT to invest in the UK's broadband fibre network. Sky, Vodafone and TalkTalk have all suggested Openreach should be separated from BT. ...

We pay BT nearly £700m a year but have no idea where it goes, says TalkTalk boss
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BT fault hits broadband users and banks image
Source : BBC [Read Article] Wednesday 20th of July 2016 09:01:25 AM
....The problem comes a day after BT's Openreach internet infrastructure business was criticised by MPs over its alleged failure to "adequately" invest in fast fibre. The chief executive of TalkTalk, a rival telecoms firm, has reiterated her call for the unit to be split off and run as a separate business. ...
BT not investing enough in Openreach, MPs say image
Source : Guardian [Read Article] Tuesday 19th of July 2016 08:52:59 AM
.... Openreach is obliged to make its cables and services available to BT’s competitors on the same terms. In February, Ofcom stopped short of recommending that BT be forced to spin off Openreach, as requested by competitors including TalkTalk and Sky. ...
BT must 'put its house in order' - MPs image
Source : BBC [Read Article] Tuesday 19th of July 2016 06:22:44 AM
....Rival companies have long called for a split between BT and its Openreach operation, which runs its cables, fibre and network infrastructure. Companies such as Sky, Vodafone and TalkTalk, who pay to use the network, have claimed in the past that BT underinvested in Openreach, leading to a poor service with interruptions and slow speeds. ...
Post Office landline and EE broadband tops Ofcom complaints list image
Source : Guardian [Read Article] Friday 8th of July 2016 03:53:23 PM
....Meanwhile EE is still the most criticised home broadband company, according to official figures. The telecoms regulator Ofcom, which publishes its data every three months, said the Post Office’s HomePhone service had overtaken TalkTalk to become the most complained about landline operator. ...
Brexit: UK tech sector reacts to Leave vote image
Source : BBC [Read Article] Friday 24th of June 2016 03:48:49 PM
....Now the UK has decided to leave the European Union, technology firms have been left to wonder what the future holds. As news of Brexit broke, tech firms including BT, TalkTalk and software firm Sage reported share price falls. ...
Holidays that are cheap – and safe, plus why cash trumps shares for top returns image
....Nationwide’s delays could cost us the home we want to buy. Stung by phone call scam after switching to TalkTalk. ...
Stung by phone call scam after switching to TalkTalk image
Source : Guardian [Read Article] Monday 20th of June 2016 06:00:03 AM
Ticket touts could be licensed, plus the chance to snap up a towering folly image
.... This week Miles Brignall revealed how one firm had charged large bills for tiny scratches, and tackled another that insisted a driver buy unnecessary insurance. Fraudster posing as TalkTalk took £1,800 from my account. ...
Fraudster posing as TalkTalk took £1,800 from my account image
Source : Guardian [Read Article] Tuesday 24th of May 2016 06:00:02 AM
. I have lost £1,800 in a credit card scam by a fraudster posing as TalkTalk. ...
BT rivals back call for reform to boost the UK’s digital communications image
Source : Daily Express [Read Article] Tuesday 17th of May 2016 08:03:00 AM
. Sky, TalkTalk, Vodafone, the Independent Networks Cooperative Association and the Federation of Communication Services have sent a joint open letter to Ofcom setting out a 10-point plan for a more independent Openreach. ...
Two cheers for Google’s ban on payday loan ads image
Source : Guardian [Read Article] Saturday 14th of May 2016 06:01:29 AM
.... What is yours?. Surely it is time for the Information Commissioner’s Office to break its silence on what happened at TalkTalk last year? So far we know that there were a string of data breaches, and at least 157,000 customers had their accounts accessed. ...
Wimbledon debentures and Tesla cars: are they worth it? image
Source : Guardian [Read Article] Thursday 12th of May 2016 02:25:09 PM
.... But is it worth the asking price? Miles Brignall looks under the bonnet. Targeted by fraudsters despite TalkTalk’s denials. ...
TalkTalk profits halve after cyber-attack image
Source : Guardian [Read Article] Thursday 12th of May 2016 08:42:23 AM
. TalkTalk profits more than halved following a cyber-attack in which the personal details of thousands of customers were hacked. ...

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