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....However, within three weeks of Mr Emery's objections, which were broadcast on BBC Radio 4's Money Box, Santander had upgraded its security. Mr Emery said he was planning to take a group case to the Financial Ombudsman or, if that failed, file a collective civil action against Santander. ... [Read full article on BBC ]
Friday 5th of May 2017 10:08:30 AM
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.... AW, by email. We have had several letters complaining about high cancellation fees recently, and would suggest you take the matter to the Financial Ombudsman Service which can decide whether or not you have been treated fairly. ... [Read full article on Guardian ]
Monday 15th of May 2017 06:00:37 AM
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Latest Finance News related to Financial Ombudsman

I cancelled my car insurance in the cooling-off period, but was still charged image
.... AW, by email. We have had several letters complaining about high cancellation fees recently, and would suggest you take the matter to the Financial Ombudsman Service which can decide whether or not you have been treated fairly. ...
Is it better to borrow money for a foreign property from home or overseas? image
Source : Daily Express [Read Article] Friday 12th of May 2017 12:00:00 AM
....The other issue with getting an overseas mortgage is that you will not receive the same protections as you would if you dealt with a UK institution. Bodies like the Financial Ombudsman Service can only deal with complaints regarding companies that operate in or from the UK, while the Financial Conduct Authority (FCA) only regulates UK businesses, so if something went wrong you would not be able to claim compensation on an overseas mortgage. ...
Santander faces challenge over fraud losses image
Source : BBC [Read Article] Friday 5th of May 2017 10:08:30 AM
....However, within three weeks of Mr Emery's objections, which were broadcast on BBC Radio 4's Money Box, Santander had upgraded its security. Mr Emery said he was planning to take a group case to the Financial Ombudsman or, if that failed, file a collective civil action against Santander. ...
The Crusader: Trader falls victim to debt collector trying to get back money owed image
....uk/government/publications/bailiffs-and-enforcement-agents-national-standards . In some situations the consumer-focused Financial Ombudsman can also look at complaints on behalf of small traders. ...
A hole in home insurance cover that could leave millions out of pocket image
Source : Guardian [Read Article] Saturday 8th of April 2017 06:00:31 AM
....Guardian Money can reveal that for Picone a happy ending is in sight – but it’s a reminder that with home insurance, things aren’t always as straightforward as you might think. The Financial Ombudsman Service, which had to intervene in this case, said the distinction between buildings and contents cover “is often not fully understood”. ...
Discovering holes in my Skoda Yeti… and in my £729 Mapfre warranty image
Source : Guardian [Read Article] Sunday 19th of March 2017 06:59:01 AM
....It did say that the car had been independently examined and that the company was confident MO had been treated fairly as per the terms of his policy. The matter is now being looked at by the Financial Ombudsman Service. ...
The Crusader: Customer challenges dealer over £11,000 SECOND-HAND motor’s breakdown image
....“It won’t cover all the repair costs, but it could help,” said Jim when he thanked us for our support in his time of trial. If that fails, Jim could also appeal to the Financial Ombudsman and as a last resort lodge a small claims court action (see both below) based on a test of the car not being of “not of satisfactory quality”. ...
PPI claims deadline is announced image
Source : BBC [Read Article] Thursday 2nd of March 2017 07:21:58 AM
....". Last month, the Financial Ombudsman Service disclosed that it had received 78,000 new PPI complaints in the six months to last December. ...
Scam warning: How investment fraudsters are adopting THESE tactics to target over-55s image
....uk to see if the firm or individual they are dealing with is authorised, and check the FCA Warning List for firms to avoid. If you lose out to an unauthorised firm there is no protection from the Financial Ombudsman Service or the Financial Services Compensation Scheme. ...
Con-artists use flattery to net investment scam victims image
Source : BBC [Read Article] Wednesday 1st of March 2017 12:13:51 AM
.... . If someone invests their cash with an unauthorised firm, they will have no protection from the Financial Ombudsman Service (FOS) or the Financial Services Compensation Scheme (FSCS) which protects them if something goes wrong with a regulated firm. ...
Payday loans complaints rise 22% despite FCA clampdown image
Source : Guardian [Read Article] Tuesday 28th of February 2017 06:01:20 AM
....Complaints to the financial ombudsman about payday loans have risen to almost 200 a week – and not all of those experiencing problems necessarily fit the image of low-income borrowers relying on short-term loans to get by. During the second half of 2016 the Financial Ombudsman Service received 5,095 new payday lending complaints, up 22% on the first six months of the year. ...
PPI still dominates financial ombudsman's in-tray image
Source : BBC [Read Article] Tuesday 28th of February 2017 12:14:54 AM
. Unresolved complaints about the mis-selling of payment protection insurance (PPI) still dominate the in-tray of the Financial Ombudsman Service. ...
TalkTalk scam victims say it’s time for answers image
Source : Guardian [Read Article] Saturday 18th of February 2017 06:59:33 AM
‘Barclays took my £440,000 and put me through hell’ image
Source : Guardian [Read Article] Sunday 22nd of January 2017 07:00:23 AM
.... “De-risking is banks acting in a blanket way … it will make potentially significant parts of geographic, ethnic and business classes unbanked if allowed to continue,” the FCA’s chief executive told MPs in 2015. The Financial Ombudsman Service, which handles unresolved customer complaints, categorises all cases under the financial product in question, such as current accounts, rather than the nature of the issue, so it can’t tell whether complaints about closures are on the rise or whether certain ethnic groups are disproportionately affected. ...
'I set myself on fire' image
Source : BBC [Read Article] Friday 13th of January 2017 12:16:58 AM
.... . The Commonwealth Bank has denied any inappropriate behaviour and said the case had been subject to an independent review by the Financial Ombudsman Service, which found the bank had given "genuine consideration to the applicant's requests for assistance with her financial difficulty". ...
Crusader: How we fought to get you justice in 2016 image
Source : Daily Express [Read Article] Saturday 24th of December 2016 07:08:00 AM
....Angry customer Martin Bainbridge kept fighting, together with Crusader, after the Volkswagen car he paid £20,000 for with a credit contract turned out to have a faulty integrated satnav that kept indicating he was in Germany. When repairs failed Martin went to the Financial Ombudsman (FOS) arguing his agreement had been breached and it agreed, freeing him after months of worry. ...
Recycled bank accounts can mean sending money to the wrong person image
Source : Guardian [Read Article] Saturday 17th of December 2016 07:00:15 AM
.... His son managed to contact the man via Facebook, without joy, and now David has sent him a recorded delivery letter, to his workplace, asking him to pay back the debt at a rate of £75 a month or £20 a week. The couple took their complaint to the Financial Ombudsman Service, but it ruled that the Clydesdale “hasn’t done anything wrong in this situation” and had “made a reasonable attempt to try to retrieve the funds”. ...
Passport stolen on holiday? Don’t expect your travel insurer to pay up image
Source : Guardian [Read Article] Friday 16th of December 2016 10:38:37 AM
....Whyte is just the latest of thousands of holidaymakers who found that their policy didn’t live up to the marketing hype. Last year there were 2,267 complaints to the Financial Ombudsman Service about declined claims. ...
The Crusader: She sent money to a wrong bank account, but who's to blame when it vanished? image
....Fate dealt Laura Mallin a lousy hand when the £5,800 she was transferring to her parents, expenses connected with her wedding, ended up in a stranger’s account and then disappeared. The jury is still out, literally as the case is now with the Financial Ombudsman, as to what happens next: whether Laura has to carry the can alone or if the services involved could have taken swifter action, given her more guidance and prevented the worst happening. ...
Five-minute guide to the ever-changing world of pensions image
Source : Daily Express [Read Article] Sunday 23rd of October 2016 12:01:00 AM
.... . “If you are not satisfied, you can go to the Financial Ombudsman Service, which is a free independent adjudicator. ...
Cheque-mate as Co-op bank takes rap for £35,000 deposit mix-up image
Source : Guardian [Read Article] Friday 7th of October 2016 06:00:06 AM
.... The bank, the Co-operative, disagreed and, in spite of its own terms and conditions, reclaimed the payment from her account. CH appealed to the Financial Ombudsman Service, which awarded her £500 because of the Co-op’s delays and misinformation. ...
LV= forced to pay rejected burglary claim image
Source : Guardian [Read Article] Saturday 10th of September 2016 06:00:23 AM
. A London couple who had their £6,000 burglary claim turned down by their insurer LV= because they didn’t have a burglar alarm are to have their claim paid, after the Financial Ombudsman Service ruled they were treated unfairly. ...
REVEALED: Which banks are getting most complaints from YOU? image
Source : Daily Express [Read Article] Tuesday 6th of September 2016 04:16:00 PM
. Taxpayer-backed Lloyds Bank has topped the list of most complaints made in the first half of 2016 to the Financial Ombudsman Service (FOS). ...
Financial Ombudsman still receiving thousands of PPI complaints image
Source : Guardian [Read Article] Tuesday 6th of September 2016 11:56:28 AM
. The £37bn bill for payment protection insurance mis-selling by Britain’s banks is likely to escalate further after the Financial Ombudsman revealed that it continues to be inundated with complaints. ...
Payday loan complaints more than triple image
Source : BBC [Read Article] Monday 5th of September 2016 11:10:14 PM
....The number of complaints about payday lenders more than tripled to 4,186 in the first half of the year compared with the previous six months. The Financial Ombudsman, which compiled the figures, said borrowers had become more aware of their rights. ...
We insured a diamond ring for £8,000, then were told it was not covered image
.... Is this is reasonable or fair? JA Cheadle, Cheshire. An interesting question, one which I think the Financial Ombudsman Service (FOS) is going to have to answer. ...
System errors dog my efforts to withdraw my own money image
Source : Guardian [Read Article] Wednesday 3rd of August 2016 06:00:39 AM
.... There has been no further response. I have contacted the Financial Ombudsman, but wonder if the power of the press can speed up closing my two cards and receiving a goodwill gesture to cover the time spent ­sending emails and making phone calls trying to retrieve my own money! AG, Portsmouth. ...
Mis-sold PPI: Claim before THIS date or you could miss out, says regulator  image
Source : Daily Express [Read Article] Tuesday 2nd of August 2016 11:24:00 AM
....". Recent figures from the Financial Ombudsman Service (FOS) revealing that as many as 4,000 new PPI complaints are received every week. ...
The Crusader: Back on track after door-to-door bag transport blunder image
Source : Daily Express [Read Article] Monday 18th of July 2016 07:34:00 AM
.... . “The service is now covered by the Consumer Rights Act which says it must be completed with reasonable care and skill,” she explains, advising that many insurance problems can be considered by the Financial Ombudsman and rail passengers can go to transportfocus. ...
Direct Line left us homeless for two years image
Source : Guardian [Read Article] Tuesday 12th of July 2016 06:00:12 AM
.... In February 2015 Direct Line said it was not going to continue paying for our alternative accommodation and left us to pay the rent ourselves. We complained to the Financial Ombudsman who, in October, ruled that Direct Line should appoint a surveyor to reassess our house and produce some recommendations, which would be legally binding on both sides. ...
The Crusader: Family fights on in bathroom fitting saga image
Source : Daily Express [Read Article] Monday 13th of June 2016 04:45:00 PM
....Responsible, authorised providers such as Hitachi Capital follow the Financial Conduct Authority’s rules, liaising both with the customer and the retailer in a bid to find a resolution, including compensation where appropriate. The Financial Ombudsman could also consider any complaint that is escalated. ...
MONEY GUIDE: How to AVOID costly pension traps image
Source : Daily Express [Read Article] Wednesday 1st of June 2016 11:12:00 AM
....Deadly Sipp. There has been a sharp increase in complaints about personal pension plans too, according to new figures from the Financial Ombudsman. ...
Avoid pet cat-astrophe: Five minute guide to making successful vet bill claims image
....”. If you feel you have a valid claim that was rejected, you have a right to complain to the Financial Ombudsman Service. ...
Doubt cast over future of Wonga  image
Source : Daily Express [Read Article] Sunday 29th of May 2016 03:36:00 PM
....8million) in order to support its rebuilding efforts. According to the Financial Ombudsman Service (FOS), the number of complaints from consumers about payday lenders had nearly tripled over the 12 months to March 31. ...
Expensive and worthless: the whole of life insurance plans sold to millions image
....Complaints about whole of life policies should first go to the insurer. If the business doesn’t answer within eight weeks, or you’re unhappy with what it says, get in touch with the Financial Ombudsman Service at Financial-ombudsman. ...
Student loans: the next big mis-selling scandal? image
Source : Guardian [Read Article] Saturday 28th of May 2016 05:59:26 AM
....Judging by the huge response to his post, a lot of recent graduates feel the same way. But were loans actually mis-sold? When the Financial Ombudsman Service looks at product sales, a number of tests will apply. ...
Pension plan complaints jump 25 per cent as customers baffled by deals image
Source : Daily Express [Read Article] Thursday 26th of May 2016 03:09:00 PM
. Half of all the complaints were upheld in the customer's favour by the Financial Ombudsman Service (FOS) - meaning the provider could be forced to pay claims or refund charges. ...
Payday loan complaints to financial ombudsman nearly triple in a year image
Source : Guardian [Read Article] Thursday 26th of May 2016 06:01:03 AM
....The number of consumers unhappy about fee-charging packaged current accounts has also soared, with complaints now running at more than 120 a day. In its annual review covering the 2015-16 financial year, the Financial Ombudsman Service said payment protection insurance (PPI) remained the most complained-about financial product. ...
Is a PayPal payment protected? image
Source : Guardian [Read Article] Thursday 26th of May 2016 06:00:03 AM
.... This holds the card issuer jointly liable should the seller refuse to refund you and enables you to claim your money back via the bank. Furthermore, if the card company refuses to cough up, you can take your case to the Financial Ombudsman Service rather than having to rely on the small claims court. ...
Older people at 'heightened risk' of investment scam calls image
Source : Guardian [Read Article] Tuesday 24th of May 2016 11:01:23 PM
....Previous studies by the regulator found that those over 65 with savings of more than £10,000 were three and a half times more likely to fall victim to investment fraud compared with the wider population. Some of those questioned were unaware that unregulated products bought through an unauthorised firm offered no protection from the Financial Ombudsman Service or Financial Services Compensation Scheme if things went wrong. ...
Don’t have a burglar alarm? Your home insurance policy may be invalid image
....However, critics say insurance companies rarely explain policy requirements in common English. The Financial Ombudsman Service (FOS) website shows that insurers are quick to use such terms to deny a burglary claim if the customer failed to double lock their front door, or put on the alarm, if these are conditions of the policy. ...
PPI scandal: 'serious risks' of more mis-selling in financial services market image
....Claims management firms typically take about a quarter or a third of compensation payouts – but people can make a complaint to a firm themselves for free. If they are still unhappy they can go to the free Financial Ombudsman Service (FOS), which resolves disputes between consumers and financial firms, although the PAC raised concerns about the service’s backlog of cases. ...
Endsleigh won’t refund our insurance policy despite a warning not to travel image
....Your next step is to seek a refund from the airline and the company which organised your volunteering. Failing that, write to Endsleigh, and if it won’t compromise then go to the Financial Ombudsman. ...
Endsleigh won’t refund our insurance policy despite a warning not to travel image
....Your next step is to seek a refund from the airline and the company which organised your volunteering. Failing that, write to Endsleigh, and if it won’t compromise then go to the Financial Ombudsman. ...
The Crusader: Ombudsman gives Volkswagen customer victory image
Source : Daily Express [Read Article] Monday 2nd of May 2016 07:19:00 AM
....Martin gathered evidence and followed the complaints procedure while maintaining his monthly payments and was promised a software fix. When this did not happen he complained again and because he was in a finance deal was able to take his case of breach of contract to the Financial Ombudsman instead of arguing it out with an individual dealer. ...
Where’s the Clarity? We wanted to be billed in rupees and got sterling image
....Halifax has offered compensation but that was not the point (the amount was only around £25) and I refused. I may go to the Financial Ombudsman Service but doubt if it will have any traction as I have been offered compensation. ...
Where’s the Clarity? We wanted to be billed in rupees and got sterling image
....Halifax has offered compensation but that was not the point (the amount was only around £25) and I refused. I may go to the Financial Ombudsman Service but doubt if it will have any traction as I have been offered compensation. ...
When is a D&G insurance policy not an insurance policy? When it’s a service plan image
.... It was taking up to an hour to get through to D&G, and then up to an hour-and-a-half to be put through to resolutions. D&G customer services was so appalling it led me to first complain to the company and, when that got me nowhere, to the Financial Ombudsman Service (FOS). ...
How we helped a family win the £400,000 Royal London refused to pay image
Source : Guardian [Read Article] Saturday 16th of April 2016 06:00:10 AM
.... It did not accept it,” says Trainor. So she took Jodie’s case to the Financial Ombudsman Service, but Royal London argued that it was beyond the FOS’s jurisdiction, as Jodie had already accepted a sum in full and final settlement, and it won an early adjudication in the insurer’s favour. ...
Driven to despair by series of faults image
Source : Daily Express [Read Article] Sunday 10th of April 2016 05:49:00 PM
....Far from feeling convinced, it was then that he contacted Crusader. Had Martin paid for the car outright, his dispute would have been with the dealer and possible recourse to industry arbitration but the credit deal he chose meant he also had the option of the Financial Ombudsman. ...
Bernard Hogan-Howe is wrong: victims of online fraud are not to blame | Richard Lloyd image
....Which? found that banks were inconsistent when dealing with fraud. Our Freedom of Information request revealed that the Financial Ombudsman Service upheld around one in four complaints relating to fraud and disputed transactions in favour of the customer. ...
Financial fraud: who should be held responsible? image
Source : Guardian [Read Article] Thursday 24th of March 2016 02:37:57 PM
.... In October 2015, the Royal Bank of Scotland group revealed that 70% of its customers who had fallen victim to a scam did not get a single penny back. The Financial Ombudsman Service, which deals with complaints against banks, says: “The problem with complaints where people have been conned into making ttransactions on the fraudster’s behalf is that the bank can’t generally be held responsible for the fraud, unless their advice, delays or other errors have resulted in the money being stolen . ...
Claims firms take 25% of PPI payouts image
Source : BBC [Read Article] Wednesday 24th of February 2016 12:15:33 AM
...."The FCA cannot be confident that its actions are reducing the overall level of mis-selling, and it has further to go to show it is achieving value for money," he said. The cost of running the FCA, the Financial Ombudsman Service (FOS) and Financial Services Compensation Scheme came to £834m a year. ...
Pensions overhaul could trigger raft of mis-selling claims, warns watchdog image
Source : Guardian [Read Article] Wednesday 24th of February 2016 12:01:23 AM
....2bn has been paid over nearly five years of the PPI furore. The bodies responsible for overseeing the financial services industry – the Financial Conduct Authority, the Financial Ombudsman Service and Financial Services Compensation Scheme - cost £834m to run, but mis-selling remains a “major problem”, the NAO report said. ...
Banks face up to old and new complaints image
Source : BBC [Read Article] Tuesday 23rd of February 2016 12:43:26 PM
.... . More than half of complaints to the Financial Ombudsman Service (FOS) about banks and financial services were about mis-sold payment protection insurance. ...
Savers pay hundreds for bank account mis-selling claims rejected by ombudsman image
Source : Telegraph [Read Article] Saturday 20th of February 2016 07:30:14 AM
.... . According to the Financial Ombudsman Service (FOS) a “significant number” of the mass claims were not upheld because they were of poor quality or did not contain enough information. ...
City watchdogs investigate financial age discrimination  image
Source : Telegraph [Read Article] Saturday 20th of February 2016 07:21:44 AM
.... A major area of focus for the FCA will be ageism in the mortgage market as borrowers in their 40s and 50s are being told they are "too old" when they apply for loans. In recent years the Financial Ombudsman, the arbiter of disputes, has upheld a number of mortgage grievances relating to older borrowers complaining they were unfairly rejected by lenders. ...
Power of attorney: complaints soar as banks and other firms bungle image
Source : Telegraph [Read Article] Friday 19th of February 2016 08:11:54 AM
.... . New complaints to the Financial Ombudsman Service about the service rose from 71 in 2010 to 178 in 2015 – the highest number on record, according to a Freedom of Information request by law firm Nockolds. ...
Source : Reuters [Read Article] Tuesday 16th of February 2016 02:39:10 PM
....Along with the country's financial regulator, law firms are looking at whether people who bought a fixed income for life with their retirement savings were properly informed about a product known as an "enhanced" annuity, which pays out more for people who have a shorter life expectancy. So far the numbers are small, with just 776 general complaints about annuities in 2014-2015 to Britain's Financial Ombudsman Service which said many people were unhappy at being offered a smaller annuity than expected. ...
Hassle and harassment as debt collectors chase wrong people for money image
Source : Guardian [Read Article] Saturday 13th of February 2016 06:59:00 AM
....If the debt collection has moved on to a civil enforcement officer (or court bailiff) then contact the Civil Enforcement Association. But if it is a debt collection in relation to a credit agreement such as hire purchase, payday lending or credit cards, you need to contact the Financial Ombudsman Service. ...
I withdrew £14,000 of premium bonds - and now NS&I wants it back image
Source : Telegraph [Read Article] Saturday 6th of February 2016 08:07:41 AM
.... • 'Where should I save, Premium Bonds or a Help to Buy Isa?' . Shocked, he referred the case to the Financial Ombudsman Service, hoping that they would tell him he did not need to pay. ...
Packaged bank accounts: The next mis-selling scandal image
Source : Daily Express [Read Article] Tuesday 2nd of February 2016 05:16:00 PM
....The number of complaints about packaged accounts is now dwarfed only by claims for PPI, the UK’s biggest mis-selling scandal of all, costing banks more than £26billion. Some 32,720 people complained about packaged accounts in the nine months to last December, according to new figures from the Financial Ombudsman Service. ...
'Ageist' bank forced to pay £2,000 compensation  image
Source : Telegraph [Read Article] Tuesday 2nd of February 2016 08:45:47 AM
.... . The Financial Ombudsman Service told the self-proclaimed “ethical” bank to pay nearly £2,000 in compensation after ruling that it had not acted fairly or “within the terms of the Equality Act”. ...
Crusader: Sheila's plea is heard at last image
Source : Daily Express [Read Article] Monday 1st of February 2016 12:01:00 AM
....com. THE Financial Ombudsman Service is on a mission to debunk some common financial myths. ...
Five-minute guide to resolving online payment mistakes image
Source : Daily Express [Read Article] Sunday 31st of January 2016 12:00:00 AM
....However, anyone that intentionally spends money that does not belong to them is committing a crime, which can be reported to the police. The new system, backed up by a formal complaints procedure with the Financial Ombudsman Service, applies to mobile, online and telephone banking payments, as well as direct debits. ...
FCA warns against self-cert mortgages from overseas lenders image
Source : Guardian [Read Article] Wednesday 27th of January 2016 12:30:30 PM
....It added that from 21 March 2016, all companies offering mortgages in the UK, including those based in European Economic Area countries, would have to comply with a European credit directive (ECD) requiring a thorough affordability assessment based on information that had been verified by the lender. “If you take out a mortgage offered from outside the UK under the ECD, you will lose important UK consumer protection benefits, such as the right to refer complaints to the UK’s Financial Ombudsman Service and to be treated fairly when facing payment difficulties,” said the FCA. ...
One in five home cover claims rejected image
Source : BBC [Read Article] Tuesday 26th of January 2016 12:13:19 AM
....Disputes between insurers and individuals that are unresolved often end up with the financial ombudsman. In separate figures published on Tuesday, the Financial Ombudsman Service said there were 5,504 inquiries about buildings insurance from disgruntled customers between April and December last year. ...
Welcome to the great home insurance swindle image
Source : Guardian [Read Article] Saturday 16th of January 2016 07:00:25 AM
.... But if they throw in misleading statements about value and price then they are almost certainly crossing the line. The Financial Ombudsman Service should be coming down hard in this area. ...
'Can you recover £3,475 from Tesco for our timeshare?' image
Source : Telegraph [Read Article] Friday 15th of January 2016 01:26:47 PM
.... We have been stonewalled on this by Tesco. The Financial Ombudsman Service has also been of little assistance. ...
Yet another reason to not trust your home insurer image
Source : Guardian [Read Article] Saturday 9th of January 2016 07:00:12 AM
....Related: How Halifax penalises its insurance customers for their loyalty. Lots of readers have asked if they can take their home insurer to the Financial Ombudsman to obtain compensation for overcharging. ...
'Credit card firm refunded my £1,500 - then changed its mind' image
Source : Telegraph [Read Article] Tuesday 5th of January 2016 08:34:36 AM
.... . The Financial Ombudsman Service, which said it receives a significant amount of section 75 complaints by consumers each year, said that even savvy consumers commonly misunderstand when they are due compensation. ...
A car dealer went bust in the middle of a sale. What now? image
Source : Guardian [Read Article] Thursday 31st of December 2015 07:00:37 AM
....Your friend needs to write to his bank within 120 days – the Which? website publishes a template letter and it will put in a request to the dealer’s bank to return your payment. If you are unsuccessful you can go to the Financial Ombudsman Service within six months of your final correspondence from the bank. ...
REVEALED: How insurers could avoid payouts on your new Christmas presents image
Source : Daily Express [Read Article] Friday 25th of December 2015 07:01:00 AM
....Buying cover for a new laptop, phone or camera to protect against theft or damage may seem the prudent thing to do, especially when you are carrying around expensive items on a daily basis. But thousands of people have complained to the Financial Ombudsman Service (FOS) over gadget and mobile insurers wriggling out of payouts, which makes paying  premiums feel worthless. ...
Twelve cons of Christmas: this year's festive rip-offs unveiled image
Source : Telegraph [Read Article] Sunday 20th of December 2015 07:52:17 AM
.... . In one complaint looked at by the Financial Ombudsman Service, the dispute resolution body, an insurer refused to pay out for a parent’s stolen games consoles, televisions and £300 cash meant for his sons – claiming that there was “insufficient evidence” that he owned the items. ...
Are banks ripping off small businesses? image
Source : Telegraph [Read Article] Friday 27th of November 2015 03:01:51 PM
.... . This could include allowing more SMEs to complain to the Financial Ombudsman Service (FOS) if they believe they have been mistreated and that their bank is failing to listen to their complaints. ...

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