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....The CMA investigation proposed a price cap for about four million households that use pre-payment meters. Consumer body Citizens Advice has called for that cap to be extended to all customers who receive money off their bills via the Warm Homes Discount. ... [Read full article on BBC ]
Thursday 23rd of March 2017 06:49:47 AM
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....The energy regulator Ofgem, which has described the plan to cut backdated bills as a “significant improvement for consumers”, said it was considering whether further steps were needed to protect billpayers as a result of the failure to meet the deadline. Citizens Advice, the consumer group, called on Ofgem to make the six-month limit a regulatory requirement for energy companies. ... [Read full article on Guardian ]
Sunday 26th of March 2017 05:48:07 PM
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Latest Finance News related to Citizens Advice

UK energy firms including big six miss smart meter deadline image
Source : Guardian [Read Article] Sunday 26th of March 2017 05:48:07 PM
....The energy regulator Ofgem, which has described the plan to cut backdated bills as a “significant improvement for consumers”, said it was considering whether further steps were needed to protect billpayers as a result of the failure to meet the deadline. Citizens Advice, the consumer group, called on Ofgem to make the six-month limit a regulatory requirement for energy companies. ...
Energy price cap implications ominous, former regulators say image
Source : BBC [Read Article] Thursday 23rd of March 2017 06:49:47 AM
....The CMA investigation proposed a price cap for about four million households that use pre-payment meters. Consumer body Citizens Advice has called for that cap to be extended to all customers who receive money off their bills via the Warm Homes Discount. ...
Theresa May echoes Ed Miliband with promise to reform energy market image
Source : Guardian [Read Article] Friday 17th of March 2017 04:53:15 PM
....com. The charity Citizens Advice has argued that poorer customers often get punished for loyalty, by being put on to expensive standard variable tariffs. ...
Bailiff industry still problematic, say charities image
Source : Guardian [Read Article] Tuesday 14th of March 2017 08:00:16 AM
....Bailiffs are continuing to intimidate vulnerable people in financial difficulty, despite a government crackdown on the issue, a group of charities has warned. In 2014, following a stream of complaints, the government strengthened protections against aggressive bailiffs, but there has been little improvement and abuses are still “widespread”, according to the group which includes StepChange Debt Charity, the Children’s Society, Christians Against Poverty, Citizens Advice and the Money Advice Trust (MAT). ...
Some bailiffs 'still abusing powers', debt charities say image
Source : BBC [Read Article] Tuesday 14th of March 2017 12:03:59 AM
....". Citizens Advice chief executive, Gillian Guy, said: "Harsh tactics by bailiffs can cause severe distress and push people even further into debt. ...
How to beat UK energy price rises image
Source : Guardian [Read Article] Monday 13th of March 2017 12:20:57 PM
.... Such coin- and token-operated meters are mostly used in rental properties and for customers who have fallen behind on their payments. Consumer group Citizens Advice is calling for that cap to be extended to people on the Warm Homes Discount, a scheme for those who find it difficult to pay their energy bills. ...
SSE to raise electricity prices next month image
Source : BBC [Read Article] Monday 13th of March 2017 09:52:44 AM
.... . Citizens Advice want households that receive the government's Warm Home Discount scheme to be protected from price rises too. ...
Budget 2017: What it means for you image
Source : BBC [Read Article] Wednesday 8th of March 2017 02:09:53 PM
....Concerns have been raised that many people are falling into a subscription trap, by signing up for a paid-for service without meaning to - for example, when a paid subscription starts automatically after a free trial has ended. Citizens Advice estimates that two million consumers each year have problems cancelling subscriptions on, for example, TV subscriptions. ...
Spring Budget 2017: Crackdown on 'subscription traps' planned image
Source : BBC [Read Article] Saturday 4th of March 2017 05:17:02 PM
....The move follows concerns that many people are falling into a 'subscription trap', by signing up for a paid-for service without meaning to - for example, when a paid subscription starts automatically after a free trial has ended. Citizens Advice estimates that two million consumers each year have problems cancelling subscriptions. ...
Subscription traps may have to give notice of charges in crackdown image
Source : Guardian [Read Article] Saturday 4th of March 2017 12:01:00 AM
....The Treasury said one problem was that regular payments could be deducted from people’s accounts even if they had not given explicit permission for this. A report last year by Citizens Advice said more than 16 million people had signed up to continuous payment authorities (CPAs) over a 12-month period, many of them online. ...
Just one in five complaints about potential mis-sold PPI  made so far image
Source : Guardian [Read Article] Thursday 2nd of March 2017 05:36:47 PM
.... The insurance was sold alongside loans, mortgages and other credit deals but in many cases, clauses in the policies meant customers were unable to make a claim, and many people were unaware that PPI had been added. Citizens Advice welcomed the deadline, saying it “will help to draw a line under this ongoing scandal”. ...
Energy bills: are UK customers finally starting to switch supplier? image
Source : Guardian [Read Article] Monday 27th of February 2017 12:01:44 AM
.... Instead, Ofgem has put a temporary price cap in place on tariffs for customers on pre-payment meters, who typically pay the most for their energy and face the biggest barriers to switching. Citizens Advice has called for this to be extended to standard tariffs for vulnerable customers. ...
British Gas worst-value tariffs are not 'evil empire', boss says image
Source : Guardian [Read Article] Thursday 23rd of February 2017 01:28:27 PM
....The results were largely seen as positive by analysts but prompted consumer groups to accuse Centrica of making big profits while consumer bills remained high. Citizens Advice called for an extension of a recent price cap by the regulator Ofgem for 4m households on prepayment meters. ...
PENSION SCANDAL: 106,000 job-jugglers MISSING OUT on auto-enrolment scheme image
Source : Daily Express [Read Article] Wednesday 22nd of February 2017 12:01:00 AM
....Around seven in 10 of those affected were found to be women, with female workers often having to find part-time jobs that fit around their family commitments. Citizens Advice found that across the UK, nearly 106,000 working people are not being auto-enrolled because their earnings come from multiple jobs. ...
Tackle your debts while interest rates are at lowest image
Source : Daily Express [Read Article] Sunday 19th of February 2017 11:59:00 AM
....5 trillion, or £55,982 per household, up an extra £1,017 in a year, according to The Money Charity. Citizens Advice Bureau receives 600,000 new debt enquiries every three months. ...
Lack of transparency over green energy subsidies 'shambolic', say MPs image
Source : Guardian [Read Article] Wednesday 8th of February 2017 07:01:00 AM
....Consumer groups and switching sites welcomed the protections for some of the poorest energy users. “For years prepayment meter customers have been paying more for the same gas and electricity as other customers, whilst also receiving a second-class service from their supplier,” said Gillian Guy, chief executive of Citizens Advice. ...
Energy companies have 'abusive relationship' with customers, says MP image
Source : Guardian [Read Article] Tuesday 31st of January 2017 04:21:30 PM
....He said energy companies had failed to engage with those customers who were sticking on the default expensive tariffs for a prolonged period of years. Victoria MacGregor, director of energy at Citizens Advice, said customer service among providers was still “too patchy”, with members of the public having to turn to the service for help with basic issues including problems with bills. ...
Tax return DEADLINE: Millions urged to act TODAY to avoid £100 fine  image
Source : Daily Express [Read Article] Friday 27th of January 2017 04:14:00 PM
...."There is lots of free advice available to help guide people through the process, including a free income tax calculator from consumer campaign group Which? that will help show how much you owe. There is also lots of information from Citizens Advice and also on the taxman's website. ...
British Gas told to pay £9.5m in compensation for late and incorrect bills image
....British Gas was placed seventh best out of 15 energy companies in a league table of complaints for small business customers last week. The ranking by Citizens Advice found British Gas had 93. ...
Consumers urged to switch energy supplier image
Source : Guardian [Read Article] Monday 16th of January 2017 11:19:07 AM
.... “It’s good to see switching levels increasing, but there are still 20 million people who are stuck on some of the most expensive standard tariffs, paying over the odds for their energy,” said Vickie Sheriff, the group’s director of campaigns and communications. Gillian Guy, chief executive of Citizens Advice, said: “Some people just aren’t switching – as many as 4. ...
Swansea Bay tidal lagoon backed by government review image
Source : Guardian [Read Article] Thursday 12th of January 2017 08:51:24 AM
.... But Hendry said after Swansea was operational in 2022, there should be a pause of up to two years before the five bigger lagoons were approved, and any environmental problems could be weighed up then. The Policy Exchange thinktank and consumer group Citizens Advice raised concerns over tidal power’s cost. ...
Joining a gym? Save pennies as you shed the pounds image
Source : Guardian [Read Article] Saturday 7th of January 2017 06:59:12 AM
.... Ask how much notice you are required to give to cancel, and note the date by which you should inform the gym if you do. Citizens Advice says do it in writing and keep a copy. ...
Green Energy UK offers first electricity tariff based on time of day image
Source : Guardian [Read Article] Tuesday 3rd of January 2017 04:13:51 PM
.... If you’ve got storage heaters, timers, a smart home and you put your dishwasher, washing machine and storage heaters on [overnight], then it’s not a bad deal,” he said. Gillian Guy, the chief executive of Citizens Advice, said: “Time-of-use tariffs can be a good deal for those who can be flexible about when they use electricity at home. ...
Debt charities expect busy January image
Source : BBC [Read Article] Tuesday 3rd of January 2017 06:58:44 AM
....Debt charities expect to have one of their busiest Januarys in years, as consumers recover from the Christmas spending period. Citizens Advice said it expected more than 370,000 people to seek advice on money matters during the month. ...
Debt charities urge struggling consumers to seek advice early image
Source : Guardian [Read Article] Tuesday 3rd of January 2017 12:01:38 AM
....Two debt charities are preparing for what they say will be one of their busiest months ever as cash-strapped consumers are forced to face up to pre-Christmas overspending, and more deep-seated financial problems. Citizens Advice expects more than 370,000 people to seek help on a range of financial issues including post-Christmas debts over the next two months. ...
Payday loans are capped. Now let’s tackle other high-cost credit | Gillian Guy image
....It’s not so long ago that newspapers were awash with horror stories of how payday loans were pushing people into dangerous cycles of debt and fuelling a raft of social problems. By helping thousands of people with payday loan problems, Citizens Advice saw at first hand the devastation caused by extortionate interest rates and the harassment waged on borrowers. ...
'Buy now, pay later' debts hitting young image
Source : BBC [Read Article] Wednesday 21st of December 2016 12:06:44 AM
....Backdated interest payments are leaving young people with unexpected bills from "buy now, pay later" deals, a charity has warned. Citizens Advice said that thousands of people in their 20s who signed up to offers were struggling with debt. ...
Gangmasters agree to pay more than £1m to settle modern slavery claim image
Source : Guardian [Read Article] Tuesday 20th of December 2016 10:00:00 AM
.... Houghtons was one of a tiny pool of agencies offering the service to UK producers. The plight of their Lithuanian workers was uncovered when some of the men turned to a Citizens Advice Bureau for help. ...
UK failing to keep up with online consumer fraud, NAO warns image
Source : Guardian [Read Article] Thursday 15th of December 2016 12:01:25 AM
....2bn is thought to be hidden and unreported losses from crime such as mass marketing fraud and counterfeit goods. Consumer protection cost around £165m during the year, with local Trading Standards services receiving about £124m and Citizens Advice £18m, the NAO calculated. ...
Ofgem energy league table could save users hundreds of pounds image
Source : Guardian [Read Article] Wednesday 14th of December 2016 11:52:30 AM
....”. The Citizens Advice chief executive, Gillian Guy, said: “This league table will lift the lid on the price difference between standard tariffs and cheaper deals, helping those customers who are currently paying over the odds for their gas and electricity identify a better rate. ...
Energy customers could save £260 without switching, says Ofgem image
Source : BBC [Read Article] Wednesday 14th of December 2016 11:04:45 AM
....". Citizens Advice said the new table would help customers, but that energy firms could still do more to help. ...
Hard-pressed private tenants need a union to stand up for their rights | Penny Anderson image
.... It would be satisfying to call up the tenants union rep to accompany them on their mission, to record faults in the property, recommend repairs or improvements, and speak to rent officers when assessing rent levels (where this is still a possibility). Working tenants struggle because of dwindling legal aid and because the growing burdens on Citizens Advice force them to pay for legal advice and to represent themselves at possession hearings. ...
Venting our anger on Yodel’s approach to parcel delivery image
Source : Guardian [Read Article] Monday 12th of December 2016 07:00:05 AM
.... However, what this case highlights is how parcel companies set up their phone lines to deal with problems. This week Citizens Advice said that online shoppers will typically spend two and a half hours sorting out a delivery problem this Christmas because an item is late, turns up broken or doesn’t arrive at all. ...
Christmas shoppers to spend over two hours on online delivery problems image
Source : Guardian [Read Article] Wednesday 7th of December 2016 07:01:24 AM
. Online shoppers will typically spend two-and-a-half hours sorting out a delivery problem this Christmas - because an item is late, turns up broken or doesn’t arrive at all – Citizens Advice has warned. ...
Competition watchdog to investigate UK care homes image
Source : Guardian [Read Article] Friday 2nd of December 2016 01:19:25 PM
.... About 15% of over-85s live in care homes, with the number expected to rise substantially as the population ages. Research by Citizens Advice this year found one in 10 care homes give only a week’s notice that fees are going to rise; a third of bill payers put down deposits without any protection scheme; and people often have to make decisions about moving a loved one into a home at very short notice, and are unable to properly plan. ...
Unfair care home practices examined by watchdog image
Source : BBC [Read Article] Friday 2nd of December 2016 12:45:21 PM
.... . Citizens Advice, a network of charities that offer advice for people on issues including consumer rights, said a lack of protections in the care market was exposing older people and their families to "poor practices". ...
Fake Apple chargers fail safety tests image
Source : BBC [Read Article] Friday 2nd of December 2016 12:18:50 AM
....Source: Trading Standards. Gillian Guy, chief executive of Citizens Advice, said: "Counterfeit electrical goods are likely to be poor quality and in the worst cases unsafe. ...
British Gas to freeze standard prices this winter image
Source : Guardian [Read Article] Thursday 1st of December 2016 10:58:48 AM
....Consumer organisations gave a guarded response. Citizens Advice welcomed the winter price freezes from British Gas and SEE, and called on other big energy firms to follow suit. ...
Families on tax-credit harassment: 'a massive headache and real worry' image
Source : Guardian [Read Article] Wednesday 30th of November 2016 10:52:18 AM
.... For more than a decade, HM Revenue & Customs has struggled to respond swiftly to families’ changing circumstances, resulting in hundreds of thousands of people unwittingly owing money after being overpaid working tax credit and child tax credit. In the year to June 2016, Citizens Advice helped people with 40,000 issues relating to tax credit overpayments, a 6% increase on the previous year. ...
Price cap on rent-to-own goods possible, says FCA image
Source : BBC [Read Article] Tuesday 29th of November 2016 07:00:32 AM
....After interest, they can end up paying three times the original price. It follows a call for a cap from Citizens Advice, which said restrictions imposed on payday lenders two years ago had been a success. ...
Budget energy supplier folds blaming rising prices image
Source : Guardian [Read Article] Sunday 27th of November 2016 08:48:57 AM
....”. Citizens Advice said it was working closely with Ofgem to ensure a smooth transition to a new supplier. ...
GB Energy Supply ceases trading after wholesale price rises image
Source : BBC [Read Article] Saturday 26th of November 2016 07:45:17 PM
.... While this process is under way our advice is not to do anything as you can continue to rely on your energy supply as normal," she said. Citizens Advice has assured customers of the Preston-based company not to worry. ...
Will banning letting agency fees lead to higher rents? We ask the experts image
Source : Guardian [Read Article] Saturday 26th of November 2016 06:59:25 AM
.... The latest English Housing Survey, published in July, found that 40% of private renters were charged a fee by a letting agency or landlord in 2014-15, at an average of £223. Citizens Advice last year put the total average tenancy fee at £337, while a 2013 report from housing charity Shelter said one in seven (15%) renters using an agency forked out more than £500. ...
Number of care workers on zero-hours contracts jumps to one in seven image
Source : Guardian [Read Article] Thursday 17th of November 2016 01:59:53 PM
....A number of care workers told the Guardian that their hours – and income – could fluctuate markedly and reported they were afraid of taking time off, even to deal with family crises, in case they upset their employers and lost shifts as a result. Citizens Advice said it had heard from many workers in the sector who had problems linked to the insecurity of their jobs. ...
25 texts and emails a day: how payday loan firms hound vulnerable borrowers image
Source : Guardian [Read Article] Saturday 12th of November 2016 07:00:43 AM
.... His terrible credit record proved no barrier. In the summer Citizens Advice said some payday lenders were still flouting the FCA’s guidance on responsible lending, with around a quarter of borrowers saying they hadn’t been asked, or could not remember being asked, about their situation. ...
Warning as household debts rise to top £1.5 trillion image
Source : BBC [Read Article] Monday 7th of November 2016 12:49:06 AM
....The charity pinpoints rising house prices, low levels of savings and the normalisation of debts as reasons for high levels of indebtedness. Those concerned about debt are urged to seek advice from impartial charities such as StepChange, Citizens Advice, Pay Plan, Christians Against Poverty or check the Money Advice Service debt advice locator. ...
Higher inflation and rising debt threaten millions in UK image
Source : Guardian [Read Article] Saturday 5th of November 2016 09:01:32 PM
.... The British Bankers’ Association has said that consumer credit is growing at the fastest rate in almost a decade, as record low interest rates fuel demand for personal loans and credit cards. Gillian Guy, chief executive of Citizens Advice, said the rise in borrowing could lead to difficulties. ...
 WINTER DEBT WARNING: Consumers heading into the cold with £292m energy debt image
Source : Daily Express [Read Article] Wednesday 2nd of November 2016 04:36:00 PM
....“If you are in debt, ignoring it won’t make it go away. If debt levels get out of control and you feel you have nowhere left to turn, you can also talk to organisations and charities like Citizens Advice and StepChange for confidential support. ...
Uber loses right to classify UK drivers as self-employed image
Source : Guardian [Read Article] Friday 28th of October 2016 05:55:11 PM
....Employment experts said other firms with large self-employed workforces could now face scrutiny of their working practices and the UK’s biggest union, Unite, announced it was setting up a new unit to pursue cases of bogus self-employment. Research by Citizens Advice has suggested that as many as 460,000 people could be falsely classified as self-employed, costing up to £314m a year in lost tax and employer national insurance contributions. ...
DW Fitness Clubs won’t let me cancel my membership image
Source : Guardian [Read Article] Sunday 9th of October 2016 06:00:04 AM
.... We recommend you also complain to trading standards that this is an unfair contract. Citizens Advice has a page on its website on how to dispute a wrongful debt. ...
BrightHouse admits affordability checks are hurting business model image
Source : Guardian [Read Article] Tuesday 4th of October 2016 05:54:53 PM
.... The all-party parliamentary group on debt and personal finance said people using the repayment plans offered by the likes of BrightHouse were often paying three times as much as they would if they could have bought the same items outright. Citizens Advice said last week that the number of people struggling with debts to rent-to-own firms and on guarantor loans rose by 16% in the second quarter, as borrowers no longer able to get payday loans move to other, less heavily regulated forms of borrowing. ...
Street UK short-term lender expands to London and Manchester image
Source : BBC [Read Article] Tuesday 27th of September 2016 11:44:57 PM
....Since January 2015, short-term lenders have been limited to the amount they can charge. Citizens Advice said that since then, the number of people having problems with payday loans has fallen by more than half. ...
Rent-to-own debts rise as Citizens Advice warns on new types of loans image
Source : Guardian [Read Article] Tuesday 27th of September 2016 08:58:29 AM
....The number of people struggling with debts to rent-to-own firms and on guarantor loans rose by 16% in the second quarter, as borrowers no longer able to get payday loans move to other, less heavily regulated forms of borrowing. Citizens Advice said it had helped 7,500 people with rent-to-own debt problems over the last 12 months, a further 1,100 with guarantor debt problems, and 460 struggling with logbook loans. ...
E.On pays £3.1m compensation for missed appointments image
Source : BBC [Read Article] Thursday 22nd of September 2016 10:01:17 AM
...."We will also make a payment of £1. 9m to two charities, National Energy Action and Citizens Advice, to reflect the amount of redress payments where we could not identify individual customers affected or where customers could no longer be traced. ...
Archbishop's prayers answered as payday loan firms brought to book image
Source : Guardian [Read Article] Tuesday 20th of September 2016 07:08:59 PM
.... CFO, which traded under brand names Payday First, Money Resolve and Flexible First, will have to hand money back to nearly 100,000 victims of its unfair practices. Citizens Advice said complaints about payday loans have collapsed by 86% between 2013 and 2016. ...
Charity calls for end to letting fees for tenants image
Source : BBC [Read Article] Sunday 18th of September 2016 11:41:47 PM
. All UK letting agency fees should be paid by landlords who can shop around, rather than tenants - as is the case in Scotland, Citizens Advice has said. ...
Prepay meter installation fees should be capped, Ofgem says image
Source : BBC [Read Article] Tuesday 13th of September 2016 11:08:41 PM
....Consumers who pay in advance also face higher energy bills, although from April 2017 these prices will be capped. The proposal was welcomed by the charity Citizens Advice. ...
Update 'archaic' laws to protect used car buyers, says Law Commission image
Source : Guardian [Read Article] Monday 12th of September 2016 08:36:26 AM
....”. In one case highlighted by Citizens Advice, a customer bought a van advertised on Auto Trader that went missing shortly afterwards. ...
Dear Jeremy – your work problems solved image
Source : Guardian [Read Article] Saturday 10th of September 2016 05:59:23 AM
.... I suggest you take a 100% break from your current working environment and experience life from a different perspective. I started volunteering for Citizens Advice, while a colleague volunteered for the local canal trust doing restorative and maintenance work after 40 years behind a desk!. ...
Take £500 out of your retirement pot to buy expert pensions advice image
Source : Guardian [Read Article] Saturday 3rd of September 2016 06:00:24 AM
.... For example, it won’t recommend any financial products or providers. Fifty local Citizens Advice delivery centres provide face-to-face Pension Wise appointments at 500 locations across England and Wales, while the Pensions Advisory Service runs the phone-based sessions. ...
Big energy firms are best at dealing with complaints image
Source : BBC [Read Article] Thursday 1st of September 2016 12:06:42 AM
....Some of the UK's biggest energy suppliers are currently among the best for handling customers' complaints. A Citizens Advice league table shows that SSE had the lowest level of complaints, at just 22. ...
Ban businesses from sacking new mums, say MPs image
Source : BBC [Read Article] Tuesday 30th of August 2016 11:00:05 PM
....Former Liberal Democrat equalities minister Jo Swinson, now chairwoman of the charity Maternity Action, said too often companies were using pregnancy as an "excuse to get rid of someone". Gillian Guy, chief executive of Citizens Advice, said it was a "confusing landscape" that meant "some bad bosses" were "getting away with treating their employees unfairly". ...
Payday lenders trapping people with loans they can't afford, says Citizens Advice image
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Related to :
Tax warning over unlocked pensions image
Source : BBC [Read Article] Wednesday 24th of August 2016 10:59:07 PM
. Some people are being hit with an unexpected tax bill after unlocking their money from a pension pot, according to Citizens Advice. ...
Seniors miss out on vital pension credit payment image
Source : Daily Express [Read Article] Tuesday 23rd of August 2016 07:20:00 PM
....” . Check eligibility by contacting your local Citizens Advice, charity Turn2Us. ...
Calls for more pension advice after study raises concerns over future plans image
....A survey of 500 people who have accessed their pension since April 2015 revealed that just one in six has budgeted for the cost of care as they grow older. Citizens Advice said its research found that three fifths have not thought about how they will pay for care costs, with one in 10 hoping to rely on their family or the government. ...
Pregnant women and mums 'losing out' in workplace image
Source : BBC [Read Article] Monday 22nd of August 2016 02:21:51 PM
. Pregnant women and mums are "losing out" in the workplace from employers who are not playing by the rules, according to Citizens Advice. ...
Rise in women facing discrimination on taking maternity leave image
Source : Guardian [Read Article] Sunday 21st of August 2016 04:18:36 PM
....New mothers are facing increasing discrimination when they take maternity leave including being made redundant and switched to zero-hours contracts. Citizens Advice has recorded a nearly 60% rise in the number of women seeking advice about maternity leave issues this year. ...
Smart meter IT system delayed until autumn image
Source : BBC [Read Article] Wednesday 17th of August 2016 12:34:49 AM
.... . But the huge IT project has suffered a series of delays, much to the dissatisfaction of public assistance service Citizens Advice. ...
A knife-point attack on holiday, mobiles stolen … then a £5,789 bill from Vodafone image
....Meanwhile, critics claim that the new cap on customer liability, while welcome, does not go far enough – especially since mobile phone providers should themselves be able to flag up suspicious activity rather than waiting to be notified of a theft. “Since the cap was introduced, the number of people coming to us with extortionate bills from stolen mobiles has dropped,” says Gillian Guy, chief executive of Citizens Advice. ...
Costly freebie  image
Source : BBC [Read Article] Sunday 14th of August 2016 12:04:33 AM
....You can only keep hold of an item if it is addressed to you, there has been no previous contact with the company, and it arrives out of the blue. This is a genuine unsolicited item and is usually used as a marketing tactic, explains Citizens Advice. ...
Half of women 'sexually harassed at work' - TUC survey image
Source : BBC [Read Article] Wednesday 10th of August 2016 07:06:13 AM
....Sexual harassment at work can take many forms, from inappropriate comments and jokes about a colleague's sex life to unwanted touching, hugging or kissing and even demands for sexual favours, the TUC said. The Citizens Advice Bureau says sex discrimination can occur when people are applying for promotion or flexible working and when decisions are made about who is chosen for redundancy, or training and development opportunities. ...
PPI claims - all you need to know about the mis-selling scandal image
Source : Guardian [Read Article] Tuesday 2nd of August 2016 12:32:07 PM
.... In 2004, the Guardian reported how Barclays had been making profits from PPI and other examples quickly followed. It received new prominence in 2005 when Citizens Advice issued a so-called super-complaint to competition watchdogs about what it described as a “protection racket”, starting a series of events that led to the compensation payments to consumers and sales of some types of PPI being banned. ...

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