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....Ryanair has also cancelled flights to Lisbon, leading to anxiety among Manchester United fans who have already bought tickets for their team’s Champions League tie with Benfica on 18 October. Leslie Lee, a TV producer living in London, was told by text on the morning of her flight that it had been cancelled, and said she was hundreds of pounds out of pocket after booking an alternative flight with British Airways. ... [Read full article on Guardian ]
Tuesday 19th of September 2017 01:25:39 PM
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Michael O’Leary: a gift for controversy and an eye on the bottom line image
Source : Guardian [Read Article] Sunday 24th of September 2017 06:00:37 AM
....There’s an old story about Michael O’Leary that sums up the outspoken boss of Ryanair. Former Aer Lingus chief executive Willie Walsh, now supremo of British Airways’ parent company IAG, was driving when he heard O’Leary interviewed on the radio, bragging about Ryanair’s low prices compared with those of the Irish flag carrier. ...
Ryanair boss Michael O’Leary may be flying by the seat of his pants in row with pilots | Nils Pratley image
.... Second, the planes can’t take off without them. Third, even Willie Walsh, when he was in full cost-cutting mode at British Airways, knew better than to pick a fight with the pilots. ...
Ryanair offers pilots £12,000 bonus to tackle cancelled flights fiasco image
Source : Guardian [Read Article] Tuesday 19th of September 2017 01:25:39 PM
....Ryanair has also cancelled flights to Lisbon, leading to anxiety among Manchester United fans who have already bought tickets for their team’s Champions League tie with Benfica on 18 October. Leslie Lee, a TV producer living in London, was told by text on the morning of her flight that it had been cancelled, and said she was hundreds of pounds out of pocket after booking an alternative flight with British Airways. ...
British Airways risks strike action over plans to curb pension benefits image
Source : Guardian [Read Article] Thursday 7th of September 2017 06:31:34 PM
. British Airways could face further industrial action, this time over plans to curb retirement benefits for 17,000 pension scheme members, a move unions say would have consequences for the carrier. ...
Ryanair chief: May should be doing Brexit deal, not drinking sake image
Source : Guardian [Read Article] Thursday 31st of August 2017 02:30:49 PM
.... The charade is going to be hugely ineffective. “The French and Germans aren’t sitting on the sidelines: they’re going to actively shaft [British Airways owner IAG] and easyJet. ...
EasyJet left us stranded in Nice with two diabetic children image
Source : Guardian [Read Article] Thursday 24th of August 2017 06:00:12 AM
.... EasyJet said that if we could find seats on another airline it would reimburse us. British Airways had one seat that night for €900 (£818. ...
European stock markets dip after Spain terrorist attacks image
Source : Guardian [Read Article] Friday 18th of August 2017 05:04:02 PM
....Stock markets in Europe have fallen after the Barcelona attack, with shares in airline, hotel and travel companies among the hardest hit. IAG, the parent company of British Airways and the Spanish carrier Iberia, fell 2% on Friday. ...
Armed police called to Heathrow over British Airways flight delay image
Source : Guardian [Read Article] Thursday 10th of August 2017 08:22:04 AM
. Armed police have been called to Heathrow airport after passengers became angry that a British Airways flight was delayed for two days. ...
Air passengers face delays due to strikes and tighter border controls image
Source : Guardian [Read Article] Friday 4th of August 2017 05:28:21 PM
.... The rest was down to bad weather and air traffic control or technical issues. British Airways said: “We’re texting customers flying from airports that we know are having issues to ask them to arrive early. ...
British Airways cabin crew extend strike for further two weeks image
Source : Guardian [Read Article] Thursday 3rd of August 2017 12:23:42 PM
. British Airways cabin crew will strike for a further two weeks in August, including over the bank holiday weekend, in a long-running dispute over pay and staff sanctions. ...
BA passengers at Gatwick and Heathrow hit by check-in delays image
Source : Guardian [Read Article] Wednesday 2nd of August 2017 08:20:23 AM
. British Airways travellers faced delays at Heathrow and Gatwick on Wednesday after a temporary check-in problem. ...
Richard Branson cedes control of Virgin Atlantic image
Source : Guardian [Read Article] Thursday 27th of July 2017 05:01:06 PM
....The deal forms part of an extensive tie-up on lucrative transatlantic routes announced by Virgin, Delta and Air France-KLM on Thursday. The three airlines, along with ailing Italian carrier Alitalia, will join together in a single joint venture on flights between Europe and the US, co-operating on schedules and frequent flyer schemes – an alliance that will step up competition with the partnership between American Airlines and Branson’s great rival, British Airways. ...
Toddlers dragging suitcases – this is passengers’ Ryanair revenge | Anne Perkins image
....I long ago decided I’d rather not travel at all than be exposed to the emotional jeopardy of weighing a bag. Travelling with a bargain airline, a category that now includes British Airways, merely magnifies the apprehension. ...
British Airways cabin crew extend strike into August holiday peak image
Source : Guardian [Read Article] Wednesday 19th of July 2017 05:25:45 PM
. Striking British Airways cabin crew have announced a further two weeks of action for the first half of August in their battle over pay and sanctions at the airline. ...
British Airways cabin crew strikers prepared for long haul image
Source : Guardian [Read Article] Saturday 15th of July 2017 03:00:09 PM
....The sweep of silver hair, fierce stare and rousing speech by Bolsover MP Dennis Skinner was vintage 1980s strike-era. “I’m as proud of you as I was of the miners,” he told striking British Airways cabin crew demonstrating outside parliament this week. ...
Heathrow hotel operator drafts £6.7bn cheaper third runway plan image
Source : Guardian [Read Article] Sunday 9th of July 2017 02:42:29 PM
....”. Willie Walsh, chief executive of British Airways owner International Airlines Group, welcomed the intervention. ...
BA cabin crew to stage new 14-day strike image
Source : BBC [Read Article] Wednesday 5th of July 2017 05:27:57 PM
. British Airways (BA) cabin crew are to stage a further two weeks of strikes, in a long running dispute over pay and benefits. ...
British Airways cabin crew to stage fresh strikes in pay dispute image
Source : Guardian [Read Article] Wednesday 5th of July 2017 04:37:06 PM
. British Airways cabin crew are to stage a fresh round of strikes in a long-running dispute over pay. ...
Drone forces closure of Gatwick runway and diversion of many flights image
....”. British Airways was also forced to divert a plane from Valencia to Bournemouth airport, a spokesman said. ...
BA debacle sees couple spend wedding night on an airport bench image
Source : Guardian [Read Article] Sunday 25th of June 2017 05:59:21 AM
....“The flight from Heathrow to Madrid was cancelled due to brake failure after we’d spent 45 minutes on the runway,” says Natalie, a teacher from Ilford in Essex. “British Airways [Iberia’s sister company and UK handling agent] rebooked us on a BA flight to Istanbul for a connecting Turkish Airlines flight to Havana. ...
BA ruined our break – but it still won’t pay out! image
Source : Guardian [Read Article] Saturday 24th of June 2017 06:00:00 AM
. A family of six who lost their holiday to Portugal after the British Airways meltdown are still out of pocket, because neither the airline nor their travel insurer will pay out for the villa they were forced to abandon. ...
M&S fashion chief will leave behind £1.7m as she departs Halfords image
Source : Guardian [Read Article] Thursday 22nd of June 2017 05:24:01 PM
....The appointment of a clothing industry novice has been seen as controversial. McDonald, who will be heading up the biggest clothing retailer in the UK, began her career at the health and beauty group Colgate-Palmolive before spending 16 years at British Airways and nearly a decade with McDonald’s. ...
BA cabin crew call two-week strike in July over pay dispute image
Source : Guardian [Read Article] Friday 16th of June 2017 01:51:16 PM
. Cabin crew at British Airways are to strike for two weeks in July, in the longest walkout to date in an increasingly bitter dispute over pay. ...
IT meltdown has cost British Airways £80m so far, says Willie Walsh image
Source : Guardian [Read Article] Thursday 15th of June 2017 12:32:01 PM
. The system meltdown that left 75,000 British Airways passengers stranded at the start of the May half-term holiday cost the airline £80m, shareholders have been told. ...
British Airways looks to Capita to run call centres after IT meltdown image
Source : Guardian [Read Article] Tuesday 13th of June 2017 12:04:02 PM
. British Airways is close to striking an agreement for Capita to run its call centres as the airline attempts to improve its customer relations after its disastrous IT meltdown last month. ...
British Airways cabin crew suspend four-day strike image
Source : BBC [Read Article] Saturday 10th of June 2017 11:40:18 AM
. British Airways cabin crew have suspended a planned four-day strike. ...
Willie Walsh: 'I think some of the criticism of BA has been unfair' image
. The frustrating thing for Willie Walsh is that, outside the airline industry, many people still think he is the direct boss of British Airways. ...
Does British Airways' explanation stack up? image
Source : BBC [Read Article] Wednesday 7th of June 2017 11:16:05 PM
. The ultimate boss of British Airways, Willie Walsh who runs the airline's parent company, has offered a little more detail about why their computer system crash-landed last week. ...
Airline bosses: we must apologise immediately for BA-style crises image
Source : Guardian [Read Article] Tuesday 6th of June 2017 07:02:04 PM
. Airline bosses should apologise instantly, roll up their sleeves and join the passengers next time they suffer a British Airways-style PR crisis, executives have advised. ...
European commission will set out plan to tackle air traffic control strikes image
....An action plan drawn up by the commission will push for unions to give 21 days’ notice of planned strikes, and for individual workers to give three days’ notice before joining industrial action. A4E, an airline lobbying group which includes easyJet, Ryanair and British Airways, calculates that air traffic strikes have cost the European Union economy €12bn (£10. ...
BA meltdown: switching off and on again may have caused IT crisis image
Source : Guardian [Read Article] Monday 5th of June 2017 06:10:50 PM
. British Airways has ordered an independent investigation into the systems meltdown that left 75,000 passengers stranded over the bank holiday weekend. ...
British Airways says IT chaos was caused by human error image
Source : BBC [Read Article] Monday 5th of June 2017 05:58:37 PM
. The boss of British Airways' parent company says that human error caused an IT meltdown that led to travel chaos for 75,000 passengers. ...
Qatar row: Economic impact threatens food, flights and football image
...."If a journey to Europe that used to take six hours now takes eight or nine because it has had to change routes, then that makes it far less appealing and passengers might look elsewhere," says Ghanem Nuseibeh, director at advisory firm Cornerstone Global. British Airways is one of a number of European airlines to fly to Doha. ...
Suffered BA’s weekend from hell? Find out what compensation is on offer image
. As a computer outage in British Airways’ systems caused chaos in airports last weekend, thousands of passengers faced havoc just when they were looking forward to a break. ...
Yes, house prices are falling: but they probably won’t fall quickly image
.... But a full-scale crash requires a steep rise in interest rates – and, for now, no one is forecasting that. What do BT and British Airways have in common? You could point to the public relations disasters that dog each organisation: one hitting the headlines recently following its accounting scandal, the other struggling to cope with the after-effects of last weekend’s cancelled flights. ...
For BA, a £100m compensation bill could be just the start image
Source : Guardian [Read Article] Saturday 3rd of June 2017 02:59:09 PM
....Paul Sutherland is not a man you’d want to mess about. The martial arts instructor, 44, had woken early on the last Saturday in May and checked in on his phone for his British Airways flight to Stockholm, where he was due to officiate at a night of Ultimate Fighting Championship (UFC) bouts. ...
BA delays: Automatic compensation urged by consumer group image
Source : BBC [Read Article] Friday 2nd of June 2017 11:41:04 PM
. British Airways should automatically compensate thousands of customers who were caught up in disruption last weekend, says consumer group Which?. ...
British Airways cabin crew vote for more strike action image
Source : BBC [Read Article] Friday 2nd of June 2017 06:17:45 PM
. British Airways cabin crew have voted for four more days of strike action. ...
BA chaos: why I’m flying the flag for the new arbitration scheme image
Source : Guardian [Read Article] Friday 2nd of June 2017 11:14:07 AM
.... He does not handle airline compensation cases on a professional basis. British Airways passengers caught up in last weekend’s chaos, who chose to book alternative flights with another airline, may be able to get their credit card company to foot the extra bill – but it’s not clear cut, according to the experts, writes Miles Brignall. ...
BA delays: Airline changes advice over claims for expenses image
Source : BBC [Read Article] Friday 2nd of June 2017 10:02:41 AM
. British Airways has changed its advice to customers who claim expenses for the weekend's travel chaos after a row with insurers. ...
British Airways cabin crew to hold four-day strike over pay dispute image
. Cabin crew at British Airways have announced they will hold a four-day strike later this month, compounding the problems for the beleaguered airline which stranded 75,000 passengers at the weekend after an IT meltdown. ...
Willie Walsh praises British Airways bosses after IT meltdown image
Source : Guardian [Read Article] Thursday 1st of June 2017 04:25:02 PM
. Willie Walsh, the chief executive of British Airways parent company IAG, has praised BA bosses for “doing everything possible” after the IT meltdown that left 75,000 passengers stranded over the bank holiday weekend. ...
Power surge? image
Source : BBC [Read Article] Thursday 1st of June 2017 11:43:36 AM
. It is one of the worst IT meltdowns to hit British Airways in recent memory - thousands of passengers had flights disrupted or cancelled at the weekend and there were chaotic scenes at London's Heathrow and Gatwick airports. ...
IAG boss Willie Walsh backs British Airways image
Source : BBC [Read Article] Thursday 1st of June 2017 11:30:51 AM
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Walsh backs BA boss after computer chaos image
Source : BBC [Read Article] Thursday 1st of June 2017 11:25:25 AM
. Willie Walsh, the head of British Airways owner IAG, has backed the BA boss in his first interview since the IT fiasco that grounded flights last weekend. ...
BA computer chaos: The unanswered questions image
Source : BBC [Read Article] Thursday 1st of June 2017 08:11:43 AM
....I admit I'm no IT expert, but over the past few days I've spoken to plenty of people who are. These are people who have either engineered airline IT networks or actually worked on British Airways' systems in the past. ...
BA's owner launches new trans-Atlantic budget airline image
Source : BBC [Read Article] Wednesday 31st of May 2017 11:03:01 PM
. The owner of British Airways, IAG, said its new trans-Atlantic budget airline will expand its fleet to five planes and aims to open new European bases. ...
British Airways IT failure caused by 'uncontrolled return of power' image
Source : Guardian [Read Article] Wednesday 31st of May 2017 05:35:50 PM
. The IT shutdown that led to chaos for British Airways was caused by an “uncontrolled return of power” following an outage that physically damaged servers at its data centre, the airline has said. ...
Passengers still without bags after British Airways IT meltdown image
Source : Guardian [Read Article] Tuesday 30th of May 2017 07:34:08 PM
. British Airways is still struggling to return baggage to passengers as it attempts to salvage its battered reputation and investigate the cause of a computer system outage that left 75,000 people stranded at the weekend. ...
Sir Stelios Haji-Ioannou pledges to give half of £2bn fortune to charity image
....”. Haji-Ioannou was 28 years old when he founded easyJet in 1995, leasing two Boeing 737-200 aircraft in a bid to create a low-cost rival to traditional flag-carrier airlines such as British Airways. ...
Ryanair makes £1.1bn profit despite cutting fares image
Source : Guardian [Read Article] Tuesday 30th of May 2017 06:21:29 PM
....Ryanair announced a record annual profit on Tuesday in a vindication of its strategy of cutting fares to boost market share, and said it planned to turn up the heat further on rivals. Its warning to competitors came as British Airways was counting the cost of its huge IT failure last weekend that left 75,000 passengers stranded. ...
British Airways should come clean about computer chaos image
Source : Guardian [Read Article] Tuesday 30th of May 2017 05:52:44 PM
. British Airways, with the insouciance the airline so frequently displays, is still to say precisely why its systems failed so catastrophically at the weekend. ...
British Airways IT failure: experts doubt 'power surge' claim image
Source : Guardian [Read Article] Tuesday 30th of May 2017 05:14:01 PM
. Experts have questioned British Airways’ claim that this weekend’s catastrophic IT failure was down to a “power surge”, as the company’s chief executive has claimed. ...
BA’s failures fly in the face of ‘customer as king’. This is the new normal | Peter Fleming image
....As far as bride-to-be Laura Thomson was concerned, Heathrow Terminal 5 could easily be considered some new rendition of hell. She was one of the thousands of passengers stranded over the bank holiday weekend following a major British Airways IT meltdown. ...
FTSE 100 falls as IAG hit by BA's IT failure image
Source : BBC [Read Article] Tuesday 30th of May 2017 07:44:34 AM
. British Airways owner IAG pulled the UK market lower as investors reacted to the weekend's IT failure. ...
BA to take 'some days' to clear baggage backlog image
Source : BBC [Read Article] Monday 29th of May 2017 11:17:43 PM
. British Airways says it is "working round the clock" to reunite passengers with their bags but it will take "some days" to clear the backlog. ...
BA computer meltdown: 'Heathrow was the angriest place I’ve ever been’ image
. For British Airways passengers, the disruption caused by the weekend’s computer system outages endured even when flights had resumed. ...
British Airways CEO will not resign despite 'catastrophic' IT failure image
. British Airways’ chief executive says he will not resign despite a “catastrophic” IT system failure that grounded scores of flights and led to cancellations and delays for 75,000 passengers over the bank holiday weekend. ...
British Airways flight chaos lessens after weekend of disruption image
. British Airways is working to restore its computer systems after a power failure caused major disruption for thousands of passengers worldwide. ...
British Airways could face £100m compensation bill over IT meltdown image
. British Airways could face a bill of at least £100m in compensation, additional customer care and lost business resulting from an IT meltdown that affected more than 1,000 flights over the weekend. ...
Five questions for BA  image
Source : BBC [Read Article] Sunday 28th of May 2017 10:59:40 AM
.... IT services are now provided globally by a range of suppliers and this is very common practice across all industries and the UK government. "British Airways employs around 35,000 people in the UK providing high skilled and well paid jobs. ...
British Airways: turmoil continues after IT failure grounds flights image
. Disruption from a major British Airways IT failure that affected more than 1,000 flights on Saturday has continued into a second day, leaving more passengers stranded. ...
British Airways: Chaos continues at Heathrow image
Source : BBC [Read Article] Sunday 28th of May 2017 12:20:08 AM
. More than a third of British Airways flights from Heathrow were cancelled as thousands of passengers faced a second day of disruption. ...
Great bed and power shower: is this really a budget hotel? image
Source : Guardian [Read Article] Saturday 13th of May 2017 03:00:03 PM
....The budget phenomenon is transforming businesses’ attitudes to travel and accommodation. And in turn low-cost airlines Ryanair and easyJet are vying for a share of the business travel market by adopting practices associated with traditional airlines such as British Airways, such the option of booking a specific seat. ...
Mr & Mrs Smith co-founder: ‘Don’t let yourself get comfortable’ image
Source : Guardian [Read Article] Thursday 11th of May 2017 06:00:41 AM
.... It stands out not so much for me but for how proud my parents were. There have also been many proud moments in what my team has achieved – from taking our first booking to the day we launched a complex integration with British Airways. ...
Expedia money saving: How to slash 12% price from of holiday and flight bookings image
....5 percent cashback on Emirates bookings, and £7. 50 on British Airways long haul flights. ...
BA flight grounded after bird found flapping around in cockpit image
Source : Guardian [Read Article] Tuesday 9th of May 2017 05:04:48 PM
. A British Airways flight due to take off from Heathrow to the US had to be cancelled when a bird found flapping inside the cockpit could not be removed by crew. ...
More food for thought, as a passenger takes BA to court image
Source : Guardian [Read Article] Tuesday 9th of May 2017 06:00:53 AM
.... Now one reader, JB of Peterborough, is challenging the no-free-meals policy in court. “I have just filed against British Airways Plc in the small claims court. ...
BA owner IAG hails record first-quarter profit image
Source : BBC [Read Article] Friday 5th of May 2017 10:00:56 AM
. Airline group IAG, which owns British Airways and Iberia, has reported record first-quarter profits. ...
FTSE 100 boosted by Pearson and IAG image
Source : BBC [Read Article] Friday 5th of May 2017 08:08:03 AM
. (Close): Education company Pearson and British Airways owner IAG were the top two performers on London's benchmark share index on Friday, helping to bolster the UK market. ...
M&S hires Halfords chief to run struggling clothing arm image
Source : Guardian [Read Article] Wednesday 3rd of May 2017 07:12:00 AM
....Rowe is thought to have been keen to hire a business heavyweight with strong leadership skills who would be able to pull together strategy for M&S’s clothing and home business and develop a strategy suited to the rapidly changing consumer environment. But industry watchers questioned the logic of hiring a clothing industry novice, whose career began at health and beauty group Colgate-Palmolive before she spent 16 years at British Airways and nearly a decade with McDonald’s. ...

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